(2.9)
Q&A
Is Motif Photos legit?
Motif Photos has 85 reviews on 99consumer.com, with an average rating of 2.9 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach Motif Photos customer care?
You can contact Motif Photos customer care via email at [email protected] or by calling them at 646 791 3833
Where is Motif Photos located?
Motif Photos is located at address United States.
Apparently a blank page inserted
A blank page appears to be inserted, possibly by mistake; however, other companies have inquired about possible problems before launching. The cover also arrived damaged as it's a present, which is disappointing to be passed on. The quality of the photos is good, however.
Order number 324099 issue
I uploaded and arranged 100 pages of photographs. I got my photo boom, but half the photos were not included. I got a book with 100 pages which included 60 printed pages and 40 blank pages. I contacted customer service on November 10. I received a response to send them pictures of the problem, which I did since I've emailed customer service two times and haven't received a response or resolution.
The customer service department is unfriendly.
I loved the app, and creating the photobook was very easy. Gorgeous designs. I chose Motif because they say they're the best photobook iPhone users can use. Order on express delivery. The delivery dates were within my timeframes; however, when I emailed customer support to confirm delivery dates, the date provided was a day or two after the guaranteed date. The customer service department is unfriendly.
There are a few options to create the photo book.
There are a few options to create the photo book. If you think your software has been improved but still has a long way move. Because you are Apple's official vendor, you ought to be more efficient.
Fantastic product
Fantastic product and simple to use. It is beneficial for editing photos and quality alerts that help you to make the most of your pictures. A precise cost estimate as you go along—a reasonable time frame to receive the publication. The book is highly sturdy and will last for a long time. The only thing that needs improvement is the option of fixed page layouts.
My fault might have indeed caused the issue
My fault might have indeed caused the issue. I'm an old person who isn't used to using such applications generally. But, I was a bit disappointed to discover that a couple of the photos I thought I'd added were not there, along with the handful of text I intended to include. If it's my fault, perhaps this process could be improved to make it more foolproof.
I called to cancel due to a format
My call was to be canceled my appointment due to an issue with the format after 12hrs. They said it was acceptable, so I resubmitted the order with the changes I had made. The next day I received an email saying they would not accept my refund but offered me discounts on my next purchase. I had already sent an update as that was an offer and it was time sensitive. They did not apply the deal since I first purchased the calendars for myself. I paid the total price but only used two.
Highly recommend.
I create a my mom every year a calendar. The printing and the papers used are of the highest quality. Compatible and seamlessly with Apple Photos. Quick shipping and excellent customer service. Highly recommend.
Sepia colored photos
I ordered a soft copy of a photobook for my daughter's birthday for Christmas. When it was delivered, I was not thrilled with the book's quality, but I chalked it down because it was an uncoated cover and was the one I wanted. I made the book again a hardcover and added additional pages and photos. I would have been satisfied with the final product, except that some pages included various sepia-colored pictures. The same images were present in the initial. Book.
HORRIBLE customer service!
HORRIBLE customer service! I purchased a photo book but didn't have half the photos I added. Customer service was not helpful, and they gave me three coupon codes, but none ed. They then said I'd be refunded within 12 business days. It's been more than one month. I call them, but nobody answers the phone. I'm trying to recover my money. Do not buy anything from this website!
It is extremely simple to use
It is straightforward to use. It is a great way to select the photos, edit them and, should it be necessary, modify images. Layout options let you be creative and give you a range of choices. The photobook was returned within a week, and like always, precise and high-quality - even if the original images were not the best. Highly recommend.
The results after receiving the book that makes it an excellent book
The results after receiving the book that makes it an excellent book. The only issue I have with Motif is the way it is used when inserting images. It isn't easy to alter the size of pictures. I crop images in Lightroom, however, not in standard proportions, which means that when I upload photos into Motif, I might need to adjust their size. It's not straightforward. I want Motif to have the same interface as now gone Apple Aperture. It was much simpler to use for placing pictures.
Always been satisfied with the results
I've purchased several publications and planners through Motif and have always been satisfied with the results. They recommend you look through your project before placing an order and identify any areas that could pose an issue. Books, calendars, or cards can be purchased through Motif.
Haven't received a response or resolution.
I uploaded and arranged 100 pages of photographs. I received my photo boom, but half the photos were not there. I got a book of 100 pages that included 60 pages printed, and 40 runners left blank. I contacted customer support on the 10th of November. I was contacted and asked to provide them with photos of the problem, which I did since I've emailed customer service two times and haven't received a response or resolution.
Awful.
The book was gorgeous, but I ran into a problem following the day I received it. Awful. I tried contacting customer support but have been unable to reach anyone who will respond. The customer service line is a joke. You only get a message that says everybody is busy, so please email Motif. After you have emailed, you receive a formal letter that says they will respond to you, but no one ever does. It's very frustrating, and I was happy with the interface to design and place orders, but if there is a problem or I have query fun with it.
The service is poor.
I wrote an ebook (2 copies) which I completed in what I believed was a discount period. (It was). When I made my payment, the discount wasn't applied immediately, and there was no place to enter the coupon (Sum40, I believe). It wasn't obvious. If I called the Motif assistance line, that was a call center; they said I could cancel the purchase and reorder the order. I requested an executive, but I was not given this option. The book is excellent, but the service is poor. I would have been able to get this request. I paid more than $115, but I should have paid 40% less, and it would have been simple to transfer that money back to my credit card. Other photo websites are already available, and Motif must improve its service.
There was no response to my query
I tried to contact you for details to confirm which image was the final depicted, the one with orange guidelines showing how the photo was folded over the preview sides since the borders differ. It's a big difference! The first image was a mess. There was no response to my query, and that's terrible customer service. You should provide the number to call so we can talk to a human to discuss concerns and questions.
After contacting customer service, my album has not yet arrived,
After contacting customer service, my album has not yet arrived. Therefore I can't write a review about the quality of this item. I know it was intended to be an anniversary present; we visited Costco and got an album in just three days. Amazing quality. I'll repurchase the album.
I was disappointed by the quality
I was disappointed by the quality. The soft cover album for photos was in disarray when I received it. Although customer service was able to provide the request for a replacement once I had sent images of how badly it was put together, however, they did not allow the flexibility I needed when I requested to purchase a hard to soft cover to avoid having the same quality issues in the future. Consider the hard surface when you order from this site.
I DO NOT RECOMMEND THIS SITE/COMPANY TO ANYONE..
I ordered a product using motif's app that offers expedited delivery; it was my daughter's birthday present of pictures and memories. The day promised delivery; they sent me an email to cancel the order for no reason. They also took my money. What is this? Be aware. Anyone could have experienced the same thing that happened to me. I DO NOT RECOMMEND THIS SITE/COMPANY TO ANYONE.
They're no longer responding.
Motif's website and marketing said numerous times to place an order by May 2 and receive expedited shipping so that you can receive the book by Mother's Day. I placed my order in April (and paid $25 for expedited shipping instead of the free one), but the book was delivered after the deadline. Additionally, I contacted customer support, but it has not resulted in any response, and they're no longer responding.
Motif is an absolute disappointment!
The motif is an absolute disappointment! The reply from customer support is not a thing! I've tried to contact them three times without a response. I'm so disappointed! I placed an order for a photo book, and they've charged my card twice for the same purchase! I will never again make use of their services! I'm giving them one star since there is no other way to do it!!
Horrible
I've previously utilized Motif; however, this time, even though I placed an order for a photo book several weeks ago, I cannot receive a response from this deplorable company. I've pleaded repeatedly for an update only to accept "in progress." There is no response to my emails, even though they promise to respond. The book is a collection of photos for my daughter, and it's a time-sensitive project due to my terminal illness. The Motif seems to have gone missing.
This is a horrible company
I've placed an order for two photo books, which were due to arrive by the 29th of December. The 6th of January, and they aren't coming; I've sent three letters to the company during the last week but haven't received any replies apart from the standard are receiving your message, and we will respond to you. If I call, I'm disconnected after hearing, "sorry, we cannot connect your call at this time; please call back later." I've paid $300 for nothing and will contact Visa to claim a refund as soon as possible. This is a horrible company.
Motif software crashes
Motif software shuts down. Suppose you're planning to create an image book; set your expectations to make the same book four times before you can print it. My photobook has been lost three times. I had almost 68 pages, with 10-18 pictures per page. The program goes to page 10 for no reason. Heartbreaker.
We won't buy this product ever again!
The book I wrote was meant to honor the life of a 90-year-old man or woman by capturing photographs. The design of the book that I received was not the one I had sent. Specific photos were discarded, while others were repeated numerous times. Some odd layouts on pages didn't match the image, e.g., a vast, narrow panorama of a portrait cut off people's heads. I'm sure I've sent it off since I double-checked the project several times to ensure I had laid it out properly and then created a checklist with a pen to ensure everything was done as I wanted it to be. After I checked using the account on my Motif account to determine whether it was a mistake, the book didn't appear at all as being completed, even though I had been given the publication! I printed them individually and then put them into my photo album. Arrrr. We won't buy this product ever again!
The non-responsive answer to respond
My order was messed up. I had to trim about a half inch off the top of full-bleed pages and cut off heads during the process. After dealing with buggy warnings, the customer service reps were incapable of understanding or helping me solve the problem. Their strategy seems to be one of 1)) scan the customer's question, 2.) discover a boilerplate "answer" to an unrelated question, 3) add the non-responsive answer to respond, along with canned apologies, 4) if a customer complains look up 1.).
What's the issue?
I've been waiting for my book for months, and nobody knew what was happening when I tried to contact customer service. I'm still waiting for a date to be announced. What's the issue?...
I was extremely disappointed
My book returned with several pages that were duplicated with the same images. I contacted customer service to inform them of the issue, and they replied that it was my fault, and that's it. Not sure if I should put it in my living room for fun or to throw it away. I was highly disappointed that there was no solution to correct the book.
I was so disappointed with the album and photos
I was so disappointed with the album and photos that I ordered another album from an alternative vendor. I didn't know what to do. I was extremely pleased with the album I bought. But now I'm left with an album I cannot do anything with. I want to return the album and receive the money back.
Constantly Late / Untracked
Motif's delivery service lets them down. Photos books arrive late with their system for tracking not working. I was told that delivery was due on 19th January within two hours. However, nothing has come ( yet ), and now I am stuck with an unannounced date of the 26th. They are blaming Covid & Brexit. They will give you a delivery date but know they will not be able to meet the date. It is best to stick with a UK business. The initial order was a no-brainer. However, their second order was as poor.
The book we received is exceptional
The book we received is exceptional, and we're so pleased and will purchase another. Although we had a minor issue with the first order, the problem was solved quickly and effectively.
They have highly experienced business
They have highly experienced business for product photography. I was a referral client and am happy that my friend sent me their details. The quality is top-notch, and the procedure was simple for me to comprehend.
My package hasn't arrived yet
My package hasn't arrived yet. It's not the post office's fault since Amazon employs them as well. When they say that my delivery will take place, it's. I was notified through your tracking that my package was due to be delivered ten days ago. "Still still waiting... I'm still in the waiting room ..." Talking Heads' "Crosseyed and Painless."
I am impressed by the quality
So far, I've created three 100-page books that document holidays and have three more in the pipeline.
The quality is fantastic. Most of the time, I create books for myself and an additional text for the person who traveled with me, and it's a wonderful present.
Sometimes, I notice that the instructions for specific functions don't apply to my iPad or are too complicated and confusing; however, I've figured out how to proceed when I'm frustrated. I would highly recommend motif.