Citigroup Private Bank

13 Reviews
Rating (2.3)
1 Star
2 Star
3 Star
4 Star
5 Star

13 Reviews on Citigroup Private Bank

  1. Erica Brooks
    May 30, 2023

    I was uncomfortable stating

    CITIBANK AND a majority of companies don't care Thousands of Medicare Part D members are becoming annoyed trying to obtain their prescriptions at a high cost, as they can't be identified by birthdays or any other details. Years ago, I contacted them to inform them that I was uncomfortable stating my account number or social security number that could be listened to by someone else. Because of my poor accent, the machine couldn't understand my speech. Twitter and Facebook have a snapshot of the times it took me before I could make a payment every time since Citibank switched to voice instead of dialing by touch.

  2. Madeline Dempsey
    May 24, 2023

    Customer Service was beneficial

    Customer Service was beneficial throughout the process, and I only have beautiful words. Thy was able to help us get a new loan for the house we have always wanted!

  3. Darby Leicht
    May 1, 2023

    Many colleagues recommended

    New to the city, many colleagues recommended Citi for ATM access, account choices, and whatnot. Did not work out at all for us. Too many fees, too many rules, un-competitive savings rate. Closed the account after one year

  4. Pamela Vasquez
    Jan 20, 2023

    I believe the app is having some issues

    I believe the app is having some issues. I'm sure it was functioning great when it first came out, but I cannot log in. I'm from abroad and want to manage my money, but I cannot log in. I've changed my password numerous times to ensure I'm not making an error. It's a little depressing.

  5. Ikrom Yakubov
    Nov 26, 2022

    Many providers offer online banking, but this is the most convenient

    Many providers offer online banking, but this is the most convenient. The only thing that's not great is that you can't alter your credit card's pin, only your ATM card.

  6. Roy Boone
    Aug 17, 2022

    They reduced my limit by more than 50 percent

    It's a lovely card. Very useful. However, they reduced my limit by more than 50 percent, and I'm not sure why. I checked my credit scores, and they increased within the last 24 hours. The balance I have to pay is biweekly and then monthly. I escalated through the service, but I don't believe it will help.

  7. William Hampton
    Aug 12, 2022

    Citi did not offer to refund the money

    Citi has always given me the impression that they safeguard me as a consumer during transactions. In the fall of this year, we booked accommodation for the trip to California. A few days before leaving on our trip, the hotel we'd booked and paid for contacted us and informed us that we could not find a room to stay in. I protested the charge with CITI and was through a lengthy procedure only to learn that the "merchant" would not refund me the money - Citi did not offer to refund the money I had paid to them!

  8. Mark Donofrio
    Aug 9, 2022

    Recently, we stopped auto-paying on for Citibank

    Recently, we stopped auto-paying on for Citibank Costco credit card for several months. We contacted Citibank, and they restored it. However, Citibank did not remove the money from the account for two months, which cost us nearly 200 dollars in interest! I've had this experience with Citibank in the long run. They are exclusively looking to Citibank. I was an early fan. Costco could be rebranded to a different Credit card provider.

  9. Wayne lundy
    Jul 28, 2022

    I've never experienced this issue at any other bank

    It took me about 20 days (!$##$) to gain online access to my elderly parents' account (which I already had by registering in person with the bank.)

    It constantly "goes down" and is inaccessible and then blocks me every time I attempt to login.

    I've never experienced this issue at any other bank, and I've been banking online for over 20 years.

  10. John Davis
    Jul 23, 2022

    Incredibly arrogant and insecure people populated this area

    Incredibly arrogant and insecure people populated this area. I was so annoyed by their unethical way of dealing with a dispute that I needed to take all my money from them. Additionally, I had to close all credit and investment accounts with them. I was shocked at how incompetent these folks are. I'm guessing they get their employees from third-world nations that can't be more skeptical about honesty and compassion!

  11. John Delzio
    Jul 12, 2022

    Citibank can transfer funds to your external bank

    Citibank can transfer funds to your external bank account without your knowing! They transferred funds from my account. This wasn't very good. The management of online banking is a nightmare. Custom service outsourcing is for Manila or South America country. You can call them anytime, and they might even call on you as well.

  12. Jonny Beran
    May 14, 2022

    A good bank, but not the best

    Although they are great, I was not impressed with their professionalism and were not able to accommodate my investors. Their savings products are not recommended. I left the bank soon after I joined them.

    They have a negative staff that is difficult to deal with. I was a great investor and excellent credit, but it was hard for me to get a card account.

  13. Jerimy Daniels
    May 5, 2022

    Don’t trust Citibank

    Citibank is not a bank I trust. They had two credit cards that I used with them, and both were closed when I realized they weren't being honest with me. Citibank Credit cards are not recommended for me. They will try to rip you off by charging late fees and interest.

    Citi managed my Best Buy Credit card. I called them to pay my balance one month before the 16-month promotion expired. After they confirmed that they had charged my checking account, months later, I discovered that they had been taking minimum from my checking account.

    They also charged me fees of $325 after expenses. My Costco Credit Card balance was $0.00, and I had no issues with that card. They are a terrible company to have opened an account for me. They won't be able to see me or speak with me again. Lektion learned. Through reviews, I discovered that other people experienced similar issues where they were subject to interest and fees.

Write a review on Citigroup Private Bank

Your email address will not be published. Required fields are marked *

Claim your business profile

Customer reviews are powerful for building trust and loyalty. Claim your business profile today.

About Citigroup Private Bank

Citibank offers a variety of products, including checking and mortgage loans and credit cards.

United States