(2.4)
Q&A
Is Brex legit?
Brex has 20 reviews on 99consumer.com, with an average rating of 2.4 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach Brex customer care?
You can contact Brex customer care via email at [email protected] or by calling them at 833-228-2044
Where is Brex located?
Brex is located at address 110 S Park St, San Francisco, CA 94107, United States.
Closed account Without Warning
Closed our energetic enterprise account without caution. We've been in business 15 years, we employee 30+ people, we've by no means had a terrible charge, we always have coins in our account, we use it almost day by day. No explanation just 'withdraw your funds and depart'
We do website improvement for massive agencies and don't have any bizarre hobby that might make contributions to this, and the decision is final. We have a few months to uproot the entirety and switch to a brand new account, update all our ACH info and many others, linked bills, etc.
Be careful of Brex Failing Bank
Brex wrote me an electronic mail after simplest emailing with Sales about making use of for an account and what features it comes with in addition to the application requirements. I did now not even end the application and I acquired an email the following day pronouncing i used to be denied with out a rationalization.
It appears they are over leveraged or are going below because I've heard the identical from others and this will be the simplest component that provides up. My organization has best financials and meets all of the necessities however yet it seems they're not looking to tackle greater business. Denying an software earlier than even submitting just indicates the writing at the wall right there.
Horrible and Shady Company
Brex is so shady! They devalued the praise points conversion final spring with ZERO be aware to their users, from 1:1 to 1:zero.6. Also, they redesigned their website ultimate yr to be HORRIBLE. They have significantly the worst, least useful website of any of my banking carriers! How are they a tech agency if their website sucks so much? It's so difficult to figure out inputs and outputs to our account, and the present day balance after each transaction.
Also, they most effective revealed after SVB went down last spring that they were the use of a part of your funds to play at the cash marketplace! They did no longer reveal this at all prior to the SVB occasion, and people funds are not covered below FDIC. What a shady, sketchy commercial enterprise!
There was no justification to justify my denial
My company makes more than 5 million a year ...provided my data as they requested it. My credit rating is above 800. There was no justification to justify my denial...After they collected all of my personal and business information, they refused me because I didn't fit their criteria. I didn't have a background check, which is entirely false since all of my personal information and business is clean...they don't have any valid justification other than that they didn't consider the applicant for the license verification...this firm is a complete fraud .....watch yourself if you are seeking a license ....side beware! ....I don't get rejected in any way because I'm accountable and have a solid performance record without approval...clearly, it is a biased firm that approves only those who " fit their criteria" We all know what this signifies ....smh.
Not take money
They're crooks, criminals, and thieves. DO NOT WORK WITH BREX!!! They claim they will not take money from you to keep your account open but will begin charging you to keep your budget in operation while you're not. They threaten to shut down your account without explanation and demand the user go through hurdles to obtain the money to be returned.
A miraculous experience
I had given up on hope after I found "legal Recoup . Org," which was highly rated, and I received my cash returned. I had exhausted all other possibilities to receive my money back. It still is like a miraculous experience. Avoid these.
Not accepted
We satisfy multiple criteria in their list of new customers. However, we were not accepted when we applied without reason. Additional requirements shortly will be helpful because we could not waste time to use if we don't believe that we have met the requirements.
Brex does not keep track of the source of transactions.
Brex does not keep track of the source of transactions. If you have fraud in your account, you are generally incriminated until you prove innocent. They won't conduct an ongoing investigation or remove fraudulent charges from your account. The company is managed by young people shocked by the word "team" and takes all the responsibility of thinking, "their team will look into this." For a real business, the incompatibility is astounding. However, they're all delightful. :) Second. Brexit will block your account without notice if your Bank account that you connect to them is less than 25k. Yes, that's precisely what they do. The linked account must be at or above 25k and monthly charges, or they will stop paying and turn off the bill.
Excellent
Excellent. However, it isn't easy to get the card funded. It could be because of the bank we use, but it takes days to appear at the top of the credit card. This is not the case for other cards. The variations in the limits of cards can be challenging to understand.
Overall, I'm happy with the use of Brex
Overall, I'm happy with the use of Brex. There are a few minor points I'd like to highlight. 1.) Brex is not recognized by certain banks(e.g., Privatbank) 2) is not accepted by some banks (e.g., Privatbank)) at times, the app will not let you access the bank until the phone is rebooted (iOS 14, for instance).).
Brex is great
We have used Brex for several companies, an incredible platform. Brex is excellent. However, their application procedure and response to customer service time require improvement. I wish they could sort out a few of the issues!
Great product overall
It's easy to set up and connect easily with various expense tracker applications. Automatically matching receipts is helpful, but sometimes it doesn't perform as expected. The biggest drawback is difficulty categorizing costs (it seems similar to charges from the same vendor are always placed under one category).
Very user-friendly
Very user-friendly. The only issue we have encountered is that it the fact that it imports certain transactions into QuickBooks but doesn't select them. Additionally, it has rewards that are tied to cards, which we've already earned!
There was no explanation and nothing. Super unreliable
Be cautious if considering taking advantage of Brex to handle their business banking needs. I was a customer for over a year and was enjoying Brex's services until they sent me an email from the blue stating that my account would be shut down and that I needed to transfer my money.
There was no explanation and nothing. Super unreliable. Stay with traditional banks.
The scammers
There is a company account with Brex located in Vancouver, Canada, BC, and I have been taken for $25,000.00 to open my account. Three people have been tricking me since March 2021. I'm always being charged fees upon fees, and even more because I'm a US firm with a US base. The scammers include Victoria Lindsay, Tom Anderson along with Sylvester Rowland. I have proof of the account details, evidence of email, and also proof of payment.
I misplaced my money
I misplaced my money in Mexico and turned to the Brex application to secure my account until I was able to (a) locate my wallet or (b) decide if the wallet was taken. The wallet I had was taken, and there were three massive fraud charges on my Brex card before Brex unlocked it on the fourth charge. I think the app should've blocked it, and no charges should've been allowed.
Their error led to a huge issue
I had a negative encounter with a member of Brex's Brex support team. Their error led to a huge issue. After I posted a review on this site, the team reached out to me and addressed me personally and apologized, and also promised for me to "make it right." Even though I had a terrible incident that made me skeptical of Brex, their prompt response to re-examining what transpired and then apologizing for the incident significantly impacted me. I'm giving Brex another chance because I like their approach aside from this one incident.
They claim they're an institution for startups, however that's definitely not the case
They claim they're a bank for start-ups, but this isn't the scenario. When we are in between fundraising, we receive an email that our account has been shut down because we don't have funds of $1 million or revenue, and we're left with an entire month to locate another one. They must have noticed how many people were upset since the CEO sent out a cover-my-face email to explain it further. This is a ploy. One of the worst things founders could face is a pompous company claiming that they're "focused on founders" only to be kicked out because we're not meeting their standards.
Today I'm thrilled
I can relate to financial services and banks because I know that they have helped millions of people in difficult situations. Many researchers believe people don't trust financial assistance because they think bankers created all financial institutions to impoverish the population. It's probably true.
I applied for this financial service because I needed money to refurbish my house. I was approved and received a loan. The managers were friendly, and the rate was acceptable. I estimated all possibilities and took the loan out. Today I'm thrilled.
Brex apologized and stepped in
A member of the Brex customer service team had a poor experience and caused me serious problems. They reached out to me after I posted a review and offered to make it right.
Although I was disappointed with Brex after an experience, they quickly reacted to my concerns and offered to make it right. Brex is a company I like and I will give them another chance.