24 Reviews
24 Reviews


Rating (2.4)
1 Star
2 Star
3 Star
4 Star
5 Star


Is Locks-unlock.co.uk legit?

Locks-unlock.co.uk has 24 reviews on 99consumer.com, with an average rating of 2.4 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.

How to reach Locks-unlock.co.uk customer care?

You can contact Locks-unlock.co.uk customer care via email at [email protected] or by calling them at 800 368 8065

Where is Locks-unlock.co.uk located?

Locks-unlock.co.uk is located at address United Kingdom.

24 Reviews on Locks-unlock.co.uk

  1. David Bristo
    1 rating

    Scam Alert Unnecessary Services

    Dec 27, 2023

    Contacted the "company" without checking reviews THAT was my biggest mistake ever. I was offered PS49.99 for an ordinary unlocking of the side door leading towards the garden. Within 15 minutes of arrival this was increased to PS149.00 since the lock was described as an "difficult and ultra secure lock" This is a scam It was a complete scam!

    The lock was then drilled out in under 20 minutes. They tried charging another PS167.00 for the replacement of this lock. Disgusted, I looked online and came across the exact lock that they wanted to purchase for less than PS20.00..I turned down their offer and instructed the company to leave...ABSOLUTE SCUMBAGS! use this company under any conditions. ....

  2. David
    1 rating

    A Costly Mistake

    Dec 17, 2023

    I contacted the "company" without checking the review. That was the most significant error I've made in my life. I was given PS49.99 for an ordinary unlocking of the side door leading to the back garden. Within moments of my arrival, this increased to PS149.00 because it was the "difficult and ultra-secure lock." This is a rip-off. It was a complete scam! The lock was then drilled out in under 20 minutes. Then, they tried to charge another PS167.00 to replace this lock. Incredulous, I searched online and came across the lock they had been looking for at a price of less than PS20.00.I refused their service and instructed them that they should leave...ABSOLUTE SCUMBAGS! DO NOT employ this firm under any conditions.

  3. Rachel Hall
    1 rating


    Sep 2, 2023

    I wish I'd read the reviews first. The awful company swindled me out of £125 for a lock, which costs £30 plus call-out and labor- total. He fitted an indoor lock to a front door, which doesn't meet British standards and insurance companies would not be happy with should you get robbed. I spent the next four days getting it replaced by a trusted local locksmith who I wish I'd used in the first place. Avoid the plague.

  4. Cal Scigalski
    1 rating

    Never operate in this manner

    Jun 6, 2023

    We are entirely swindled today. We called them because we needed to leave the house, and the front door lock had become jammed. They arrived and took our safety, and the cost increased; finally, at PS396, the highest expensive item was PS179, which we've since found at PS39 elsewhere. The new lock cycle cost us PS65, but later we discovered elsewhere for 30- 40. There was Labour, a call-out, and then some of her parts and pieces, and the total cost us PS396. The pressure is on you to sign because, at this moment, you've already paid the call-out price and will have the door lock wholly removed from your floor. Since we were rushing to make it to the hospital, we did not realize that the document we believed we had signed (the statement of the invoice for works was completed) was a waiver against any liability arising from issues with the work and parts. It's not clear if this is legally valid. I just arrived tonight and had the opportunity to review critiques. We were horrified at their methods. They should never operate in this manner.

  5. Cynthia Ingelfinger
    5 rating

    Highly impressed

    May 5, 2023

    There was a complicated lock problem that locksmiths could not solve. However, this locksmith company was up for the task. They persevered and were creative to find a solution that ultimately solved the issue. I was highly impressed by their professionalism and expertise.

  6. Grace Halls
    1 rating

    A total scammer

    Apr 14, 2023

    I ended up being caught in the same way as many other people. The first phone number that I came across on the internet. The company said they'd arrive within 20 minutes. It took them 3 hours for them to arrive. I was told they'd need to go into the wall. It took over an hour to do so. I was charged PS240 for labor and the purchase of a new lock—a total scammer. Never use.

  7. Kenton Smith
    1 rating

    Never use this Company.

    Mar 22, 2023

    Never use this Company. My daughter came home after work but could not gain entry into her home due to a malfunctioning gear within the locking system for the front door. System.Called. Unlock and th, ey gave her an acceptable estimate. The quote was reasonable, but she paid PS700, that's right, PS700. I am so cross. Our lock was fixed, and it only cost PS75. I've attempted to contact them via email but haven't received a response. I rang them but could only speak to a very unfriendly, aggressive man who would not discuss the invoice. Unfortunately, my daughter paid by debit card, so I have no recourse. B is legally aware of quotations for a job in this Company. My daughter, who is at risk, is furious and is hugely out of pocket.

  8. Gary Taylor
    1 rating

    I could not get into it when I got home

    Mar 21, 2023

    I was at work today, but I discovered I could not get into it when I got home. I contacted this company, who said they would be there within 10.30 despite multiple calls to inquire about the location. The company still had not arrived until 11.30. They did not meet my expectations and constantly lied about where they'd been and how long it would take them to get there, utterly untrue about turnaround times. I would not recommend them to anyone. The only thing I'd change is to put it minus the possibility of poor service.

  9. Robert Skold
    1 rating

    The incorrect information on the lock was supplied

    Mar 20, 2023

    The incorrect information on the lock was supplied. The safety isn't police-approved or certified by trades. I paid PS526 for a new wave. The price is outrageous for low-quality locks. Locks cost around PS8 and cost PS69, which, unfortunately, is not secure nor authorized in Uk. The system cost PS60 and was purchased by me for PS359. It was a complete disappointment and a source of anger. They should be ashamed to exploit individuals like this during this crisis. Do not be a victim and instead try other people.

  10. Linda Galante
    4 rating

    They were able to get the job done.

    Mar 17, 2023

    I was locked out. It took 55 minutes for the staff to get there. They attempted to open the door, but the pins were anti-picking. They cost PS108 to drill the lock and PS50 for the callout charge for PS158. They delivered as they stated they would, and I paid using the American Express card without issue. Friendly when speaking to them, they were able to get the job done.

  11. Matthew Hensman
    1 rating

    My friend called one of the locksmiths he came across through Google

    Mar 15, 2023

    My friend called one of the locksmiths he came across through Google. They were able to charge his PS400 for a brand-new lock! It would have been possible to get the door replaced for that amount! I wouldn't suggest it! I'm not sure how they could be advertised anywhere. !!!! They were furious and did not respond to my email or even answer my phone!!

  12. Teresa Horne
    5 rating

    I'd recommend this locksmith service to anyone in need of assistance

    Mar 14, 2023

    I'd recommend this locksmith service to anyone in need of assistance. David arrived quickly and was extremely polite and helpful. The process of opening the lock took only a just a couple of minutes, and he then left the premises clean and clean. If I ever require locksmith service once more, with no hesitation, I'll dial the Lock-unlock.

    1. Jesse
      Feb 17, 2024

      I guess you work for this company. This company is atrocious, they took literally took minutes to open the door and charged £89 when it was supposed to be £49. We called them to complain and the lady was very aggressive and said the manager would call me back, which didn’t happen. SHAME ON YOU PEOPLE, SCAMMING PEOPLE ESPECIALLY WHEN THERES AN ECONOMIC CRISIS.

  13. Roger Garrow
    4 rating

    We will call back when needed and will recommend this to all.

    Mar 13, 2023

    Our key was lost one month ago, and we needed to call a Locksmith who arrived in under 20 minutes. Chris introduced Himself and inquired about what was going on, asked for the ID of the address to which we had provided, and then told my husband and me that he would attempt to open the door and asked if he would be capable of opening it by choosing, it would cost us only 49$. The payment can be paid by credit card, Cash, or Bank transfer.No more than 7 minutes later; it is Open. We will call back when needed and will recommend this to all.

  14. Aaron Zarling
    1 rating

    The only thing they're after is your money.

    Mar 12, 2023

    It is the absolute slapstick of this company to quote PS49 for the job if it was simple. The locksmith turned up and started saying it was difficult to gain entry and then going on with his tales of adolescence, trying to distract and charge me for PS194. He said he would sling it and then demand PS49 call-out charges to tell me his story, madman, and then said he'd return at the end of the next work day to see whether I could speak to the manager. I tried calling the manager several times but got no response. Absolute scammers left me out in the frigid winter weather. I called my landlord's PFP, and they sent emergency joiners to my house and had me inside in minutes and with no damage whatsoever. The only thing they're after is your money.

  15. Steven Rotyliano
    1 rating

    It would help if you used someone else.

    Mar 10, 2023

    Could you not make use of it? I called to find out more about prices before I'd read the reviews. They sent someone out before I confirmed I wanted to go with them. I tried to cancel the appointment, but the person sent out was not informed, so he still showed up and was a bit smug, saying I should've called his phone number, even though I called the company that was supposed to have advised the person. After working with a reputable locksmith, I've been told that they will always offer PS39, but they always overcharge when they evaluate the situation; therefore, unless you establish a maximum, you'll be charged more than that amount. It's evident in the various reviews! The person who arrived in their vehicle. It was highly informal and didn't seem like they were a legitimate source whatsoever. It would help if you used someone else.

  16. Lila Schmitt
    5 rating

    Professional and excellent service.

    Mar 10, 2023

    Professional and excellent service. I was awed by Simon. Communication was terrific, and he then worked gruelingly to solve a complex issue. He was extremely courteous, patient, and competent. We will be using him again. Thank you.

  17. Ashraf Hammad
    2 rating

    The staff was quick and efficient and was able to get us in.

    Mar 8, 2023

    The staff was quick and efficient and was able to get us in. However, the latch was broken at the front of the door. Did not fix it, and the door was then re-opened. PS29 over the quoted price! After I asked about it, the person who answered claimed it was because he'd needed to fix the plate after breaking it! I wasn't going to argue since I was on my own with my son, but it made me furious.

  18. Tammy Johnson
    4 rating

    The service was excellent, and they were quick to show up.

    Mar 7, 2023

    The service was excellent, and they were quick to show up. They tried to inform me of the PS49 call-out cost, but they never mentioned any additional charges, and I was sure to inquire. They claimed that locks begin at PS25 and so on. The wave was PS119. It's an option to purchase a lock at PS35; however, I would have paid more for the call-out and fitted in more. The safety is working fine and appears good-fitted. It was given a thorough test before leaving.

  19. Ernie Roberts
    1 rating

    I'm kicking myself for having been so ignorant.

    Mar 5, 2023

    They charged me over PS700 to drill an entry point (which was not required) and to replace the lock and a component of the locking mechanism, which I've found out they did not even repair. A total scam; I wish I'd read the reviews before. I'm kicking myself for having been so ignorant. I will go to the trading standards department and investigate any legal recourses I might have.

    1. Michelle Ganapathy

      This company will scan you BEWARE!!!!!!

      Mar 24, 2023

      I just got scammed by them and feel exactly the same in an emergency so not time to vet AVOID these scammers at all cost!!!!!!!!

  20. Janis Veide
    4 rating

    I would recommend this locksmith business

    Jan 22, 2023

    I would recommend this locksmith business. David arrived in a short time and was extremely polite and helpful. Opening the lock took only a few minutes, and he left the premises clean and clean. I'd recommend this locksmith service to anyone in need of assistance. If I ever require locksmith service in the future, I'll reach out,t to you.

  21. Peter Carroll
    1 rating

    It's a scam company

    Sep 24, 2022

    It's a scam company. I am not sure why people would take advantage of this and do it and get away with it. UK Trustpilot has nothing it can be done to alert you to this issue. The manager has not called me back to date, and they've removed my number. A friend called them this morning from my number, and they offered to visit but when I phoned it said that they don't service my area. If you're considering using them, don't. Don't be deceived by the glowing reviews.

  22. Jane Preston
    5 rating

    Excellent customer service

    Jul 13, 2022

    Anti-snap lock stuffed in the entrance door. I called them, and within 30 minutes, they showed up. I was informed of the cost, and I was fixed in 20 minutes. I paid more than the call-out cost because additional work was required. Excellent customer service. Would return to

  23. Jorge Mendez
    1 rating

    Beware of this company at all costs!

    Jul 1, 2022

    My concern is the possibility that someone who would like to break into your home can make contact with these "cowboys" to gain entrance into your property! Beware of this company at all costs! They will open your lock without having the proof of address.

  24. Steve Davies
    5 rating

    Courteous, punctual, prompt, friendly, and honest

    Jun 11, 2022

    So the locking mechanism fell on my door, and I asked the door to fix it. They took my contact details and informed me they would be there in j0 minutes.

    Two minutes later, the person who was calling informed me that he'd also be at my door in 30 minutes.

    While waiting, I looked up the reviews on this site and became concerned as they're not great, but I decided to sit and wait for a while.

    The man arrived promptly and was extremely friendly. He then explained to me what had happened.

    The door was opened to determine if there was an easier way to gain access, but there was it was not.

    He informed me of the cost upfront, there was no hidden costs and was extremely genuine.

    So I thought I'd write a review on this site to demonstrate that there isn't anything wrong with it and sometimes people don't want to shell out for something they didn't expect to occur however everybody knows that a locksmith's service is costly, indeed.

    I felt it was an acceptable price, and the Romanian man who came to me was courteous, punctual, prompt, friendly, and honest. I would definitely recommend it.

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About Locks-unlock.co.uk

Need a locksmith for emergencies? LOCKS-UNLOCK offers domestic and commercial locksmith services ( https://buff.ly/3eFZbYt ). Call now on 0800 365 8065 for a quick response.

800 368 8065
United Kingdom