Taylor Security & Lock

Taylor Security & Lock

16 Reviews
16 Reviews
Rating (3.8)
1 Star
2 Star
3 Star
4 Star
5 Star

16 Reviews on Taylor Security & Lock

  1. Matthew Carman
    1 rating
    Jun 6, 2023

    The communication was poor From Taylor

    The communication was poor From Taylor. I was able to get prompt responses to my messages. However, I shouldn't have to ask questions. Clear and upfront information about order status and follow-ups after that could be beneficial. Being a professional, I'm a busy person with a lot to handle, and running around for my orders shouldn't be necessary.

  2. Patricia Acosta
    5 rating
    May 5, 2023

    The most reliable proof.

    While it took me time to find the item I wanted, I had a clear idea of what I wanted but didn't know the specific part number. It was eventually found and was able to buy. I usually purchase all of my locks here. I've placed more than five or maybe 20 so far. This is the most reliable proof.

  3. Ross Mitchell
    5 rating
    May 4, 2023

    Delivery was on time

    The process online was simple as well as smooth. Delivery was on time. They were precisely what I wanted... We also saved money on a discontinued product that is challenging to come by. Thank you, Taylor Security & Lock; continue to do a great job!

  4. Tamil Wimbush
    1 rating
    Apr 14, 2023

    A terrible business strategy

    I bought a product from their store online with a price advertised as $45 and available. In the morning, I got an email from them saying that prices on their website were inaccurate and they'll increase the purchase cost or cancel it. If you're advertising the price, your system allows me to make the purchase, and you can respect the price stated and accept the cost to your business if your product costs the customer more. What is the process of changing my issue when you cannot modify your details? This is a terrible business strategy, and I'd recommend staying clear of firms that use this method of advertising prices, after which they change it 'because their staff had not updated their pricing.' A typical"bait and switch.

  5. David Adato
    1 rating
    Apr 13, 2023

    BEWARE: Bait & Switch Practices

    I purchased a product from their online store at an advertised price of $45 and also showed in stock. The next morning I receive a call telling me that the the price on the website is actually wrong and that they will increase the price on the order or they will cancel it. If you are advertising a price and your system allows me to complete the transaction then you should honor the price that was listed and take the hit on the business if the product ends up costing you more. How is it evolving to my problem if you cant update your information? Absolutely terrible business practice and I would stay away from companies like this advertising pricing and then changing them ‘because their team had not updated the pricing’. Typical bait and switch.

  6. Sylvester Ekpenyong
    1 rating
    Jan 22, 2023

    Cannot help me with any assistance whatsoever

    I purchased locks that match an existing key by writing the number of the key in the comment section exactly as it states. There was no evidence of this, so I'm locked with 48 locks that I'm unable to use and cannot help me with any assistance whatsoever.

  7. Carolyn Berry
    5 rating
    Nov 3, 2022

    Inform me via email what was happening with the item I purchased on the website

    John was kind enough to go that extra step to inform me via email what was happening with the item I purchased on the website. This enabled me to modify my purchase to satisfy my client's expectations.

  8. Darren Wilson
    5 rating
    Nov 1, 2022

    Can't wait for a backorder

    If the item I wanted was delayed for more than I could wait, the sales rep contacted me and provided me with a perfect alternative. It had all the things I required sooner than I thought was feasible.

  9. Shelley Harrod
    3 rating
    Nov 1, 2022

    Invoicing is the most frustrating

    Invoicing is the most frustrating. Ve multiple invoices and must wait to see what will be charged to our charge card account. Need, I'm unable to determine what's being billed and the date it will need d to submit an experience date, but this has been the case for many years.

  10. Kevin Sowter
    5 rating
    Oct 26, 2022

    I was delighted when my order was delivered within one week

    I talked to the sales representative about rekeying before placing an order. Unfortunately, this service isn't provided. The sales associate was charming. I completed my order online. After I placed my order, I was shocked by the fact that my order would take between 4-6 weeks to be completed. I was delighted when my order was delivered within one week.

  11. Garry Walker
    5 rating
    Oct 22, 2022

    I highly recommend their services

    Taylor Security & Lock is an outstanding company. From the moment you make your order, they will inform you about the date it will be shipped, when it will be sent, and when your order will arrive. I highly recommend their services.

  12. Julia Daniels
    5 rating
    Sep 24, 2022

    Friendly and efficient service

    Friendly and efficient service. My online purchase was simple to complete, and the customer service was fast and helpful. The binding machine was delivered more quickly than I had anticipated and was securely packed and offered at an affordable price! I couldn't be more satisfied with the service provided by this company.

  13. Mark Callahan
    3 rating
    Jul 13, 2022

    Two disappointments so far

    My only issue is that the exterior portion of the digital locking in brass was missing an imperfect surface on the high point of the facing. It's as if the lock had been on the door for a couple of months in the sunshine. This is a replacement for the Schlage unit I had in the first place.

    Its "new" one came with the same issue. However, after only two years, it began to show signs of wear on the finish of brass. I needed to replace it because it did not engage the bolt following entering the code and making the thumb turn.

    The door is facing to the south. Perhaps I should have bought an extra heavy color, but it's a polished brass handle. It works fine, but I'm not sure of the quality of the Schlage at the moment. Two disappointments so far.

    BTW the issues mentioned are not due to Taylor but more on the lock. Schlage was willing to exchange the lock (that I purchased through Taylor). The reason I have a 3 rating on Taylor could be because they checked the lock before giving the wave to me. It's unclear if I'd like to wait another couple of months.

  14. William Hale
    5 rating
    Jul 1, 2022


    We didn't know what to expect since we'd never purchased replacement door clickers before and did not know about Taylor Security.

    We were pleasantly impressed and extremely pleased by how swift the delivery was. We expected it to require a couple of weeks to ship as we believed it was because it was from outside of the USA.

    The next day, we received the confirmation for the shipment, and delivery was scheduled within a couple of days as it was a weekend. VERY HAPPY...

  15. Dottie Carson
    5 rating
    May 18, 2022

    Excellent customer service

    Excellent customer service. I ordered locks and was promptly informed about the shipping timeline.

    They were willing to ship it to another address if I needed it. My lock was delivered sooner than I had expected.

  16. Steve Cain
    5 rating
    May 8, 2022

    Excellent service!

    Customer service called me to inquire if I could have a dozen padlocks I ordered keyed alike with a different number than what I ordered. It would have taken six weeks to make the key I ordered, and it was not in stock.

    Two keys were not a problem for me (not a huge deal). They called me instead of sending an email. My locks were delivered in less than a week! Excellent service!

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About Taylor Security & Lock

Taylor Security & Lock is a wholesale distributor for locks and door hardware. We are the exclusive distributor for the high-security government locks X-10 and CDX-10 and the LKM10K Series combination lock & control with key override. We offer residential and commercial locksets and padlocks and access control electric strikes and monitoring hardware. We also sell door closers and exit devices from top brands like Schlage and Emtek. Please visit us at www.TaylorSecurity.com to learn more.

Location8577 Atlas Drive, Gaithersburg, MD 20877, United States
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