(2.9)
Q&A
Is HughesNet legit?
HughesNet has 62 reviews on 99consumer.com, with an average rating of 2.9 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach HughesNet customer care?
You can contact HughesNet customer care via email at [email protected] or by calling them at 844 737 2700
Where is HughesNet located?
HughesNet is located at address United States.
This issue didn't occur in h our internet service provider
The internet service is slow, and the buffers appear on our television even before we have reached the allowance limit. This issue didn't occur in h our internet service provider; in the past, we used the same TV.
Customer Service was prompt, helpful, and courteous
As a customer who recently signed up, I am pleased with the customer service provided by HughesNet Gen5. Customer Service was prompt, helpful, and courteous. They were able to answer every question and concern I had. The addition of a new plan with high-speed internet against its competitors and an unlimited data plan is fantastic. A great option to pick satellite internet for your home, and I'm a huge fan. I urge the company to keep providing these great services and anticipate more in the year 2023 and beyond, with outstanding quality and value.
The most enjoyable part of my experience is the rep I spoke to
The most enjoyable part of my experience was the rep I spoke to. She was knowledgeable and accommodating, answering all my questions and describing all my choices. The instructions were easy to comprehend, and there were pictures of what should be done and where. I received my equipment in two days and didn't encounter any issues installing it. New equipment could be operational in a matter of minutes. The difference in reception is evident.
My most recent experience was with a support issue
My most recent experience was with a support issue. No internet. The case was resolved quickly and precisely. While the customer service experience was five stars, the internet service provided by Hughesnet isn't. The problem (having poor or no internet) is a common occurrence. Too often.
The service is not reliable
Hughesnet is just a bit shaky all the way around. The service is not reliable even on good days. If you don't buy the highest-priced plan, you will eventually run out of data and only stream videos. Returning equipment is an enigma. Don't let them put the device on top of your home because it is your responsibility to bring it down if you do not want to or employ someone from them to bring it down. They drilled holes into my roof to accommodate their equipment, charging me to remove the equipment, and I'll have to cover the cost of repairing my damaged roof.
Do not usually leave reviews like this
I do not usually leave reviews like this , but it's poor service. They've been a problem for a couple of years. It's been too long since I have had US Cellular in a rural year with less. Poor customer service. My account was closed, and it took forever to mail the box back to send the equipment. I then returned quickly and checked to confirm that they received the kit, not to accept the ridiculous 210-dollar fees I was concerned about. They told me they had received the equipment, and it was December, and they took 210 dollars from my account. In essence, they stole. Then we go from paying from paycheck to. Then they tell us to wait for the entire billing cycle for a refund. We are so thankful that we do not have Hughesnet for a while.
HughesNet was no benefit for us
We opted for HughesNet since we live in a rural region of TN. The HughesNet service we got was excellent! After dial-up, HughesNet seemed lightning quick, but as time passed, the streaming services we love to stream slowed continuously, and HughesNet was no benefit for us. We are now moving to a more efficient server.
Thank you, Hughesnet.
Hughesnet helped me solve my issue repeatedly (Phones were receiving busy signals when making the outgoing call). They would always call me to check-in. They were consistent and patient with me. The issue turned out not to have anything to do with my Hughesnet service. I programmed the dial codes in my phones incorrectly for the pulse function instead of tones. It's been a great experience. Hughesnet's Internet signal is excellent and is comprised of an indoor line and an outdoor line. Its Voice service is transparent and crystal clean. I'm grateful to have this kind of service in a remote area. Thank you, Hughesnet.
This was a miserable and upsetting experience.
This was a massive error for us. The service was such a mess that we were fortunate to check our emails. We spent hundreds of dollars and seldom received any benefit. We repeatedly contacted the company for assistance but without success. They said they'll reduce your service once you've consumed the entire amount; however, they reduce our service to nearly nothing. This was a miserable and upsetting experience. Starlink is now in place, and everything is working great!
I needed help when I was unable to stream on Hulu Netflix. I wanted to know the speed at which I have the fastest rate, or did it happen to be the slowest of the reasons I could not stream? I spoke with the young lady, and she said that the Wi-Fi was in decline at the close of the month and the first month, but I'd like to know what amount I have to get to watch Hulu, Netflix, and Amazon with no buffering. Constantly buffering. I do not want to
Beguiled by a zealous Hughes sales rep
I asked for a modern Gen 5 modem. I had a 7-year older Gen 4 modem. I was unaware the Hughes representative changed me from my previous unlimited data plan to a 10- GB monthly plan at a cost of $10 per month.
He also signed an entirely new contract the same day I asked for the latest modem.
The representative probably earned the commission from sales however, he ended up losing me as a long-term 7 1/2 years customer.
Their representative, who was extremely kind and patient
I have to save every penny as a 73-year-old retired with Social Security. I was having a hard time signing up for ACP and then getting it to be applied to my Hughes account. ACP is a program of the government that Hughes cannot influence. However, their representative, who was extremely kind and patient, took the time to confirm that it was added to my account. It only took one phone contact to fix the issue.
This is extremely frustrating
We were extremely excited to be a part of the Hughes family. However, the service is questionable.
I've needed to call four times since the Internet is so poor and is not working.
Each time I phone the techs who are not in the state, since no one in the state receives these calls and then I am told after a string tests on computers that it's working fine even when I tell them I'm able to provide them with the screen of my laptop and say there's no Internet connection.
This is extremely frustrating. I joined the service because they claimed they are experts in remote areas and that their service would be superior to any local firms, but this is not the reality.
We have not had a good experience with our clients. I hope your service will be superior.