62 Reviews on HughesNet
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About HughesNet
HughesNet Gen5 provides a variety of plans featuring high-speed speeds, built-in Wi-Fi, and no hard Data Limits so that you can access more of what you love online. It is available wherever you are today, even in areas with low or no high-speed choices.
 844 737 2700 |
 [email protected] |
 https://www.hughesnet.com |
 United States |
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Service interruptions frequently happen
Services are often slow, with frequently interrupted buffering. Service interruptions frequently happen too. A monthly fee is excessive for undependable service. I can see how the conditions can impact services. But internet loss occurs almost daily, even when the weather is perfect. I'm an older person and also an unemployed. Because of the high price of TV and the lack of other media options currently ac, cess to the internet, including streaming, Facebook email, games, and news, as well as searching/downloading music, crafts, and crochet patterns. Therefore, I heavily rely on having access to the internet.
Poor customer service
Poor customer service. I was contacted to cancel my service on 3/21/23, but they told me to suspend it if required. They also said they would pay all charges within 90 days. After which, on the 30th day of being arrested/21/23, they billed my credit card to rent equipment for $26.25. Then I called the company to cancel my rental and receive a refund, but I was told that they couldn't return the money because I was annoyed and, if I was not, they should refund my money. It's a joke to blame the client for being misled and then having to take my time calling to cancel a service because they lied to me. Never recommend this company to anyone.
No cell service
I loved the representative for customer service, who was able to assist me. He was extremely knowledgeable and accommodating, as I could understand something I could not comprehend immediately. There are some negatives. The cost of HughesNet is expensive. We want to be able to purchase an unlimited service. Our situation is a bit difficult due to the region that we are in. No cell service, not even cable. We have only satellite. However, HughesNet has done a fantastic job providing us with a satellite.
A hopeless situation
If you're here, then you're probably just similar to me. You will have no choice but to choose this provider to access the internet. This is the only choice I have in ruralization, and I've experienced no issues with their service! It's a slow service, and they will rob you of your data plans, so you'll need to purchase "Data Blocks"! Let me explain this! If you think that service sucks?? Customer service is 100x more sloppy than customer service! As I'm stuck in a hopeless situation, I cannot even make a phone call without an internet connection! However, I'm stuck.
Knowledgeable
The first phone call I made did not be a success. The person I spoke to didn't appear to be knowledgeable about HughesNet's services and how their billing process works. She wasn't a single bit helpful. I tried calling again and was greeted by an excellent young man who wanted to work with me to lower my monthly bill. I appreciated it. I wouldn't say I have liked HughesNet for over 20 increasing have had no issues until this past Don'tth. don't like the way it keeps rising and increases every month. I will give this a bit of time, and if it doesn't work, if I experience the same issues, you have other options for my situation.
It is cheaper
I have had HughesNet for five years. Prolonged service may also have dial-up speeds limited to a slow rate. You can't stream videos without being able to download the content. It costs up to 300.00 dollars to tighten the cable connection. The security system is constantly down. It is cheaper to use Starlink but more costly, with better speed with no data caps. Lower attitude satellites provide better service.
Able to pay
I had only 75 GB but with 200 GB. It should continue longer when three people are connected to the internet. I wish that someone could have gotten back to me sooner. For just 10 dollars more, I'd be able to pay this, for It would be nice to have discounts for senior citizens.
Cancel the service
I called to cancel my services. Because of faxes, my house is now destroyed. I called to cancel the service, but they are still trying to bill me $ 325.00 for balancing benefits for something I cannot control. I've had issues with my service from the time I first used the service. I've had service representatives come out several times. There was no resolution to the problems, I could not get servbenefitsmy home even though I was told they would get it, and I was forced to switch back to Comcast service. I was unable to get any services to arrive at my home. Since my house has been destroyed, they threatened to charge me cancellation fees.
I've never had a bad experience
I've never had a bad experience when I make a call to any technical assistance. Fortunately, I don't frequently need to call; however, when I do, I am confident that it ensures swift and courteous. The staff is always knowledgeable and quick to determine the issue. They're very adept at making sure I am aware of the problem and what I can do to solve it.
I am grateful for Hughes Net's outstanding customer service from REIN and Andrew. Thank you.
The two representatives I talked to about my contract renewal were amiable, accommodating, and efficient: Rein and Andrew offered me the most excellent customer service! I'm 80, and I truly appreciate any assistance I can receive. I .a.m grateful for Hughes Net's outstanding customer service from REIN and Andrew. Thank you.
I've been very impressed with Hughes and the employees
I've been very impressed with Hughes and the employees. The office staff and the ones on the field. This was particularly true for the installer (his initial nickname was "Chase"). The installation was clean, professional, and certainly worthy of applause. Chase was friendly, knowledgeable, efficient, and enjoyable to be around and to work with. I felt as if I was with "an old friend," although I'd never had the pleasure of meeting him. Chase relaxed me regarding the process since it was evident he'd done it several times before.
I am not happy that you can experience service
I am impressed with your speed and efficiency. I am not happy that you can experience service interruptions but come back quicker than CenturyLink. Additionally, I am impressed by the knowledge that your installation team has.
The most horrible customer service!
It was the worst internet connection that I have ever experienced. It could not stream any apps, and connectivity issues were always present. Customer service was horrible, constantly insisting that it was the apps that were causing the problem and wouldn't load, told me that I had the best internet connection at 25 Mbps, even with the speed tests they have themselves, I got 5 Mbps at the highest and lowest was 1mbps or less, stupid me purchased the dish for four bills and then canceled. The highway is a robbery with the most horrible customer service! They're telling me that I'm still owed four more late cancellation charges, DO NOT use Hughesnet.
Do this to keep your customers satisfied.
Transferring tokens from the previous plan to upgrade to net fusion is a significant hassle. This shouldn't be as difficult. Limiting token transfers up to 20GB per calendar day seems ridiculous. It's been 3 hours, and we're not even done! Do this to keep your customers satisfied.
I'm not sure if we'll be able to reschedule.
We planned an installation time of 8-11 am in a new house that we're planning to move into that is 2.5 hours away from our current home. The night before, at 8 pm, we received a message saying that it was changed to 11 am until 2 pm. After 1:30 pm, I called to see whether they'd be at the house at 2. The person who answered said there would be that they would be at a couple of places later, which would have been around 3:30. Around 45 minutes later, we received a message that said 8 pm when it would become pitch-black in the woods. We canceled for today. I'm not sure if we'll be able to reschedule.
You resembled her more
I purchased additional data tokens that were not put into my accounts. I had to contact eight times and obtain three different case numbers before the issue was solved. The only bright spot was the person who helped me. She has fixed the problem for me. You resembled her more.
Slow wifi
we only got Hughes because it was the service that came here. We have complained about how slow it is, so they gave us free tokens. They have tokens you can buy through the month and the speed picks up. But that can start costing a lot of money. Finally spectrum is putting their cable back here and we will have them. I never had this problem with spectrum. Never had it slow down and we had anywhere from 4-5 people using the data.
She was truly pleased
I completed my setup of the new information on my card with a professional who helped me out when I made a mistake. She was genuinely pleased to guide me through every step. I paid my bill and was informed of the payment
It isn't enjoyable. capacity
I find HughesNet okay, but I cannot access specific streaming platforms. I can stream these platforms on my phone, but watching them on my computer is impossible. It's as if HughesNet doesn't have enough bandwidth. It isn't enjoyable. capacity
Poor internet service. It's not working as it should. Keeps going down. We were also informed that the price would cost $55, and because the service was so poor, we needed to pay an additional $90 for a better speed service.
Get away from them immediately
In every way and from. The installer changed his schedule and canceled on numerous occasions. It required three trips to my home and more than two weeks to install. After installation, the service performexceptionallyely slowly. It was slow and inconsistent. Its poor performance was acknowledged solely by its customer support department. Hughes's internet is a disaster. Get away from them immediately.
The customer service was outstanding
The customer service was outstanding. My issue is with the buffering of video and the slower speeds offered. If cox were provided for me, I'd choose it and stop using Hughes.net. Cox isn't dependent on weather conditions, is more reliable, and has quicker speed.
I am glad to avail servo ices.
Speed is slow and not ideal for streaming videos or using the Roku or Dire Stick. But, given my location, I am glad to avail servo ices.
The way the representative handled my situation was absolutely magnificent
How the agent handled, my case was magnificent. If this were the only thing I had to rate, I would have rated it five stars. The reason I chose not to get five stars is quite simple. The length of time and procedures I had to take to speak to an actual person was, to me, unacceptable.
Customer service has dramatically improved
Customer service has dramatically improved. My requirements as a valued customer were addressed with a level of care that prevented me from being able to leave. Regardless of the Dish Network promotion, I still cannot afford local TV. This additional service is way too expensive, and the plan does not offer the NFL Network of ESPN. As an avid consumer and customer, I cannot afford that!
We are delighted with the experience of Hughes net.
We are in a tiny town, and Hughes net has given us many things we are happy with. Our Hughes network has been performing well for the last two months. We are delighted with the experience of Hughes net.
THE WORST WIFI INTERNET SERVICE IVE EVER USED.
In the absence of lying, make sure you are honest. You offer the most unprofessional service available. No one would recommend you. You charge $100 monthly, then turn the service down three days after we've paid. It's still free, but you have to cost us. Television always claims internet speeds are good; that is a BIG LIE. I TOOK AN INDEPENDENT SPEED TEST. IT SAID SLOW. IT BARELY REGISTERED. YOU ARE A TERRIBLE COMPANY. YOU TAKE ADVANTAGE OF PEOPLE. YOUR CUSTOMER SERVICE SUCKS. THEY NEVER GET BACK TO YOU. THEY LIE ABOUT ALMOST ALL OF THE INFO WHILE YOU'RE SIGNING UP. DON'T USE HUGE; THEY ARE A MONEY PIT WITH NO SERVICE. THE WORST WIFI INTERNET SERVICE I'VE EVER USED.
Extremely polite and professional
I needed to sign into the app as I recently joined the account, but the app wouldn't accept my username or password, which we discussed over the phone a few months ago. Kenisha helped me reset my password within a few minutes and was extremely polite and professional.
This is one of the worst companies ever
This is one of the worst companies ever. The CSRs have been tremendous and have tried to help. The company is corrupt. I cannot comprehend how they can get away with using the method they run their business. Horrible service, outrageous costs. This is the only option, or we would never have considered the service. We're supposed to be offered alternatives soon and are expected to be done with this business. How do you prove which information you've used? No matter what, ours isn't fully utilized until ten days after it begins over. Then it is fine until around five days before the month's end. They require you to purchase more data to receive any service. I can't wait to get finished with this company. I'm confused as to why there isn't a class action lawsuit against them.
The cost you are charging is too high for satellite services
The cost you are charging is too high for satellite services. My bill angers me. I've informed several of you that the only thing I do is watch the television since I'm a disabled veteran. I'm unable to do anything, so I only go to the movies, and when you give the bill off my head and thank me by the top of my account. I'm angry.
I chatted with agent to pay my bill a few days early
I spoke to the agent and asked him to settle my bills a couple of days earlier (you aren't able to pay your bill online before the deadline with a thumbs-down). I believed I had spent my bill in the total amount, as he claimed that he'd had my account pulled up. Then I realized I owed more than the amount that he said. I had a second conversation with another person a feral days later and shared my displeasure and confusion. In the middle of a conversation, here came across a different agent who asked me to repridiculouslous things
We need GOVT regulation for these Clowns
No, it's the case that post is selling its bandwidth capabilities too much, not more. Unusual speeds, even with a FULL tank of gas, can be dl'd between 12 and 30 KBs! Slower than DIAL-UP; that was 20 years ago. Customer service is always trying to promote a new useless data plan. It's your modem, your router, your browser .....etc.
It's an excellent internet service overall.
It's an excellent internet service overall. It's pretty good! Yes, it is slightly annoying when the internet stops working when it starts raining, but aside from that, it's a fantastic service! It's nothing to write about; however, I recommend it!
Overall, the experience was helpful.
The new modem resolved the issue we were experiencing. The majority of the people the whom we interacted were extremely accommodating. However, it took a long time every time we needed to contact them, and it can be very stressful as a senior. Overall, the experience was helpful.
It's cost me lots of money
Many things weren't clarified at the time of initial installation regarding how the system functions. It wasn't even explained when I first called regarding the services. I require internet access because I am a licensed Notary and regularly use my laptop. It's cost me lots of money, and since I have a fixed income, this is a huge pain.
The person I spoke to determined that I required an appointment for service
The person I spoke to determined that I required an appointment for service, and when your technician arrived, there was nothing to be found wrong with my equipment, so this whole process was unproductive of my time and time. Perhaps you should look into hiring a different person to handle this situation.
Never gave me my prepaid card that I was promised
I have done everything you asked for so that I could get my prepaid card after signing up with hughes.net for the first time. You assured me you would give me $300 for a credit card! They make them take the ringer seriously, and I did what you said. I downloaded the application and filled it out, then printed it off and needed to print it out, but it wasn't enough. Then you asked for two months. I had to wait for my services and prove that I'd received service for two months.
My two bills were included in the application; I needed to send them in, which I printed, downloaded, then sent to you. And mailed it to your rebate Department regardless of the address that was in use at the time, and the next time I called to inquire about the location of my card, you told me it was likely to have been lost in the mail, so that's the only thing I have is the money you promised! There are no false promises! Never worry about getting lost again! What a convenience! It's a scam, or Hughes Net would make good on this. I am highly disappointed because I was forced to travel to download these files from my computer and print it. I'm still using your services, and there is something wrong. You must make this right!
We don't receive good service
I am not happy that we're located in an area where we don't receive good service. It shuts down or fails to function all the time. It's a necessity for my company, and it's not working most of the time. Poor business, and I will move to a different business if one becomes available.
This is among the most unprofessional service providers
This is among the most unprofessional service providers. There is only one TV, and the service will last only three days. This is only one film and a few TV shows. We're using the middle package and were told this is good for watching television. We are the only two at the house working during the week, so the TV isn't continuously on. We were told it would cost more than $400 to end the plan. I would not recommend this company in any way. My parents have Rise broadband and haven't had issues with service like this.
What can anyone do to give this company a five rating?
What can anyone do to give this company a five rating? Rating...they are the most outrageous ripoff that I've seen...they promised my mother a $300 cash back if she signed up for their service. And they promised her the cashback in a single month...it's been at most four months, and every time she calls, they'll give her the go-around....she is 82 years old and has no patience with this scam. ....she needs and can use the money
My request not to forward any of my emails
Everything was fine until you emailed my old account using my new email address following my request not to forward any of my emails to it because my phone was not working. The other one was Hacked, which is precisely what You did with DISH. I'm not able to believe that both of you did it.
Hughes Net customer service representative was very accommodating
Hughes Net customer service representative was very accommodating. I had to update my credit card details, and she could do the task promptly and professionally. It was nice talking to someone who could understand what I needed to do and did it on one phone call.
This service is fantastic for WIFI.
The expert tech installed the equipment. This service is fantastic for WIFI. Our mountain home was among the 12 among 400 homes to survive the Troublesome wildfire, communication is vital, and HughesNet satellite WiFi keeps us connected thanks to your service.
It is the most awful company I've ever dealt with
I called around the 22nd of March because I didn't have internet. I was informed that I had exhausted all the data on my internet. I agreed to take the following plan into place. I had internet access for two days, but then it stopped altogether. My computer was broken, and so were my two tablets. The tv would be on for about an hour, and then the audio would cease for around 30 seconds. Today, I am in the process of canceling my service with HughesNet. It is the most awful company I've ever dealt with.
The technician resolved my issue
The technician resolved my issue; however, when I requested an appointment to connect another router, I was told I didn't need help. Then all I needed to do was touch it, and it worked. The device was connected, but it was not working. Then I stopped working with this technology. I now have to use another router for some reason, so I'm not using the other router to connect to the television.
Since the installation of our satellite network
Since the installation of our satellite network, we've seen a sporadic data speed. Most of the time, it's too slow to function. When it does work, it's fantastic. When it doesn't, it's useless.
Internet seems to be acceptable
The Internet seems to be acceptable. But we live in the forest, and connections will not be stable for very long. Some technological advancement that could make the relationship stronger has likely been developed by now. We haven't been informed about the new technology.! An examination of the manual could be done to rectify the situation.
Hughesnet technical support is trying to be very helpful
Hughesnet technical support is trying to be very helpful. In other words, they are an excellent company. However, when they run the speed test, they don't do it often enough, or at the very least, to the location I'm getting my signal. It took seven days after calling them to discuss an issue before they could identify my problem. Then I'm forced to wait another 13 days until the technology arrives.
I'm curious to know the reason I'm dissatisfied.
I'm curious to know the reason I'm dissatisfied. The internet is too weak to function correctly. I pay more than $100.00 monthly fee for internet. And when I access it, it's gotten slow. If a more reliable internet comes my way, I will take it.
This issue didn't occur in h our internet service provider
The internet service is slow, and the buffers appear on our television even before we have reached the allowance limit. This issue didn't occur in h our internet service provider; in the past, we used the same TV.
Customer Service was prompt, helpful, and courteous
As a customer who recently signed up, I am pleased with the customer service provided by HughesNet Gen5. Customer Service was prompt, helpful, and courteous. They were able to answer every question and concern I had. The addition of a new plan with high-speed internet against its competitors and an unlimited data plan is fantastic. A great option to pick satellite internet for your home, and I'm a huge fan. I urge the company to keep providing these great services and anticipate more in the year 2023 and beyond, with outstanding quality and value.
The most enjoyable part of my experience is the rep I spoke to
The most enjoyable part of my experience was the rep I spoke to. She was knowledgeable and accommodating, answering all my questions and describing all my choices. The instructions were easy to comprehend, and there were pictures of what should be done and where. I received my equipment in two days and didn't encounter any issues installing it. New equipment could be operational in a matter of minutes. The difference in reception is evident.
My most recent experience was with a support issue
My most recent experience was with a support issue. No internet. The case was resolved quickly and precisely. While the customer service experience was five stars, the internet service provided by Hughesnet isn't. The problem (having poor or no internet) is a common occurrence. Too often.
The service is not reliable
Hughesnet is just a bit shaky all the way around. The service is not reliable even on good days. If you don't buy the highest-priced plan, you will eventually run out of data and only stream videos. Returning equipment is an enigma. Don't let them put the device on top of your home because it is your responsibility to bring it down if you do not want to or employ someone from them to bring it down. They drilled holes into my roof to accommodate their equipment, charging me to remove the equipment, and I'll have to cover the cost of repairing my damaged roof.
Do not usually leave reviews like this
I do not usually leave reviews like this , but it's poor service. They've been a problem for a couple of years. It's been too long since I have had US Cellular in a rural year with less. Poor customer service. My account was closed, and it took forever to mail the box back to send the equipment. I then returned quickly and checked to confirm that they received the kit, not to accept the ridiculous 210-dollar fees I was concerned about. They told me they had received the equipment, and it was December, and they took 210 dollars from my account. In essence, they stole. Then we go from paying from paycheck to. Then they tell us to wait for the entire billing cycle for a refund. We are so thankful that we do not have Hughesnet for a while.
HughesNet was no benefit for us
We opted for HughesNet since we live in a rural region of TN. The HughesNet service we got was excellent! After dial-up, HughesNet seemed lightning quick, but as time passed, the streaming services we love to stream slowed continuously, and HughesNet was no benefit for us. We are now moving to a more efficient server.
Thank you, Hughesnet.
Hughesnet helped me solve my issue repeatedly (Phones were receiving busy signals when making the outgoing call). They would always call me to check-in. They were consistent and patient with me. The issue turned out not to have anything to do with my Hughesnet service. I programmed the dial codes in my phones incorrectly for the pulse function instead of tones. It's been a great experience. Hughesnet's Internet signal is excellent and is comprised of an indoor line and an outdoor line. Its Voice service is transparent and crystal clean. I'm grateful to have this kind of service in a remote area. Thank you, Hughesnet.
This was a miserable and upsetting experience.
This was a massive error for us. The service was such a mess that we were fortunate to check our emails. We spent hundreds of dollars and seldom received any benefit. We repeatedly contacted the company for assistance but without success. They said they'll reduce your service once you've consumed the entire amount; however, they reduce our service to nearly nothing. This was a miserable and upsetting experience. Starlink is now in place, and everything is working great!
I needed help when I was unable to stream on Hulu Netflix. I wanted to know the speed at which I have the fastest rate, or did it happen to be the slowest of the reasons I could not stream? I spoke with the young lady, and she said that the Wi-Fi was in decline at the close of the month and the first month, but I'd like to know what amount I have to get to watch Hulu, Netflix, and Amazon with no buffering. Constantly buffering. I do not want to
Beguiled by a zealous Hughes sales rep
I asked for a modern Gen 5 modem. I had a 7-year older Gen 4 modem. I was unaware the Hughes representative changed me from my previous unlimited data plan to a 10- GB monthly plan at a cost of $10 per month.
He also signed an entirely new contract the same day I asked for the latest modem.
The representative probably earned the commission from sales however, he ended up losing me as a long-term 7 1/2 years customer.
Their representative, who was extremely kind and patient
I have to save every penny as a 73-year-old retired with Social Security. I was having a hard time signing up for ACP and then getting it to be applied to my Hughes account. ACP is a program of the government that Hughes cannot influence. However, their representative, who was extremely kind and patient, took the time to confirm that it was added to my account. It only took one phone contact to fix the issue.
This is extremely frustrating
We were extremely excited to be a part of the Hughes family. However, the service is questionable.
I've needed to call four times since the Internet is so poor and is not working.
Each time I phone the techs who are not in the state, since no one in the state receives these calls and then I am told after a string tests on computers that it's working fine even when I tell them I'm able to provide them with the screen of my laptop and say there's no Internet connection.
This is extremely frustrating. I joined the service because they claimed they are experts in remote areas and that their service would be superior to any local firms, but this is not the reality.
We have not had a good experience with our clients. I hope your service will be superior.