16 Reviews on Fonus
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About Fonus
Free-roaming in US, Canada & Mexico. Unlimited data. Unlimited texts and calls to more than 50 countries and territories. For only $30 per month. Free shipping. Cancel at any time.
 [email protected] |
 https://www.fonusmobile.com |
 United States |
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It is a disaster
Service has not been available for three months. They did not reinstate service completely or provide refunds or credits. Don't waste cash or time. Their reception on cell phones is horrible and insecure, and the customer service they provide, or their lack of it, is a disaster. Avoid them at all costs.
Highly impressed
I just discovered Fonus and am highly impressed. What I like most about Fonus is its emphasis on simplicity and cost-effectiveness. The mobile application is exceptionally very user-friendly and straightforward to navigate. Highly highly recommended!
Worried about it
They boast that they offer 5G phones when they are there. Two of my 5G pixels are on phones. One has an H20 SIM that can use the H20 5G service and has a good signal. H20 works on an AT&T network. Another phone comes with the Fonus SIM in it. My phone cannot display an option for accessing 5G if a Fonus sim is present. I've swapped the sim cards, and now whenever I connect to the H20 SIM on my phone with Fonus sim installed, I can connect 5G. So the issue with 5G isn't due to my phone. I own that Fonus sim in. us chat blaChatthe phone and claims they cannot resolve the issue with 5G. The signal on my 4G is not good in my area. Otherwise, I'd not be worried about it. Can anyone else on the planet connect to 5G? And if you encountered the same problem, How did you resolve it?
Scam.. still charge credit card even after port out and refuse to refund
Scam.. still charge credit card even after port out and refuse to refund. Unable to receive any message text from bank or other institutions. Unable to receive text for verification purposes. 3/4 of call drops. False advertising as data is not unlimited as advertised because they send warning email when you use 40 GB but the thing is all calls and text go through fonus apps which use a lot of data as fonus is not like traditional carrier, fonus use LTE data for calls and you will quickly reach the 40GB even if you don't stream video. Poorest customer service of all time.
Scam company
Phone calls do not work, most drop after ten minutes. When they are working there is often a delay.
Calls won’t actually come through on your device so you will miss a ton of calls.
You will never get texts for two step authentification (like banks or resetting passwords)
The ‘unlimited’ claim is BS, they will cancel your services if you stream videos or use apps, what they say is you can only use it for browsing web and sending messages.
Terrible customer service. Terrible company. Total scam. Do not trust this company!!! If you do, READ ALL THE FINE PRINT!
Initially, I could not receive messages via text to one of my contacts. I'm not sure if this resulted from moving to Fonus Mobile. Other than that, everything else is fine. It's easy to change. Of course, a great price. Most likely, we'll continue the program.
Once in there is no way out! SCAM COMPANY!
A Scam company. I have used it for 1 year.
1-I highly suspect ( 99.9%) they sell customer information to scammers and random people would keep calling me to verify my personal info. That would happen once a month almost.
2- The service stopped for a month and customer representatives did not even acknowledge it and would give random suggestions. After I contacted them 10th time they accepted that their service was off and noone could call me for an entire month and they did not fix it and did not care.
3- It was impossible to port my number out. I tried 25 times almost and finally, they gave up and let me do it. Do you want proof ? Go to your account and look for your port out info and the page will give an error and you won't be able to view the port out info. It's all part of the ID and money theft plan. They won't let you go.
4- I could not delete my account after I transferred my number and they were unresponsive to the emails. Proof? Try to go to your account and delete/cancel your account. You will see that the system won't let you do it and will direct you to an error page.
5- To sum up. The reason this company exists is due to cartel and monopoly in mobile providers in Canada. They charge outrageous bills for mediocre services and that is why people sign up for this company. But this company provides Canadian citizens sensitive information to the hands of scammers.
6- This company must be sued and banned in Canada. It's an illegal scam company with illegal operation practices.
AT YOUR OWN RISK!
Cannot receive calls since mid december
not happy, I cannot receive calls for weeks.
Testing issues
Not a good start. Been on the focus app for less than three weeks and have had no text or calling services since Dec 10th. So far not impressed. Chat was beneficial the first few days, but now nothing, just an auto message.
Same here!
I just realized that is the exact same time my phone stopped working! It is maddening! I will cancel. Textnow is free with 99 cent purchase of a SIM card. I can buy data doe less from then then the $30 I spent with Fonus.
Highly recommended
I looked into several travel sim providers for a recent multi-month trip and decided to go with Focus. Since I was new to setting up a new service, it took me a while to get it right, and then I ran into some issues. The SIM card was delivered promptly. Bonus tech support was able to get me running in a flash. The service is performed according to the promises throughout Canada, the US, and Mexico. For a monthly cost of 30 bucks, the service for unlimited data and continuous service trulygenuinelyed me. Highly recommended, and I am planning to renew the service to travel with me.
It is very frustrating
It's been six days since I purchased and put in my chip. We've contacted them through messenger and constantly told them that we're working on it and will keep in contact via email. But no activation. When I attempt to access the system, I get a message saying there are billing issues. Contact them. It is very frustrating.
It is very frustrating
It's been six days since I purchased and put in my chip. We've contacted them through messenger and constantly told them that we're working on it and will keep in contact via email. But no activation. When I attempt to access the system, I get a message saying there are billing issues. Contact them. It is very frustrating.
The price, coverage, and data services are far beyond what we had hoped
After months of using and using, I am experiencing the extremes with FIS. The price, coverage, and data services are far beyond what we had hoped. However, phone calls are usually of poor quality. We have two iPhones that use these, and my wife's cell phone often goes to voicemail. Another problem is that when I attempt to connect to her phone using my phone, it appears as if there is a problem, and the call won't connect. It even got me to switch the phones to an upgrade. But no improvement. The suggested solution is to restart the phone. I'm wondering how many times per month, week, or day we'll have for this to be played to solve these technical issues. I want to see that our relationship that has been in place for over six months, Fonus, was addressed correctly!
I have been using FON in my phone for several months
I have been using FON on my phone for several months. My only issue is that it drops the majority of incoming calls. I've tried to reset the app several times according to the suggestions each time I make a complaint. However, it does not answer most calls after one phone ring, and I am required to call back. I also would like them to allow my SIM card to work on the iPad Air.
I highly recommend Fonus Mobile
I set up my phone within 5 minutes. I now have unlimited data in Canada, the USA, and Mexico. For 30usd /month. There was a minor issue when I entered the incorrect APN. I was assisted via chat on their website within two minutes. Excellent customer service. I highly recommend Fonus Mobile.
Data service is good
What is the reason I haven't removed my previous comments? I continue to post reviews after removing them.
It isn't recommended to Canadians Avoid this company. The only data service is good as it is provided via Rogers, But the Phone and Txt service is not good.
You pay C$40+ for 20GB of data. It is impossible to receive or make calls or send text messages using their app.
Fonus's app is rubbish. I am developing a VoIP service no for new subscribers from Canada. I've lost my subscription and do not want other people to fail. So stay away