29 Reviews
29 Reviews
Rating (3.3)
1 Star
2 Star
3 Star
4 Star
5 Star

29 Reviews on Paintbynumbers

  1. Toynita Martinez
    1 rating
    Jun 5, 2023

    I haven't received any confirmation

    I placed my order and received a tracking number. When I wrote to inquire regarding my purchase, Alex responded to me and said I could receive my kit. However, I'm still waiting to receive the kit. I followed the tracking code. However, when I last checked, the status was "Packed for picking up" at the end of April. I haven't received any confirmation of my purchase. I am very disappointed and angry. I would have liked to find the review before making my purchase. Wasted $35USD.

  2. Ethan Shultz
    5 rating
    May 6, 2023

    Very thoughtful and friendly

    I called customer support after having difficulties getting my package tracked. They were great! They were quick to respond, helped me monitor the shipment on its travels overseas, and contacted me to confirm that it had arrived. They were very thoughtful and friendly interactions with Anna especially. The product itself has proved pleasant to work with so far. I bought a stretched canvas paint by numbers and the magnifying lamp - a great aid in having fun with the entire process. I'll definitelyaintbynumbers. Co-against-by-numbers bears. Co and again!

  3. Katrina Pavonetti
    5 rating
    Mar 14, 2023

    I was highly impressed by the customer service provided by this company

    I was highly impressed by the customer service provided by this company. I experienced a problem with delays in the arrival of my stock, and I found Alexandra to be accommodating until the products arrived at my door. Rapid response and faithful to their word. Many thank you

  4. Gary Bucklew
    1 rating
    Mar 14, 2023

    I am highly disappointed and entirely out of pocket.

    I'm still waiting to receive my paint-by-numbers following some years of waiting. I've tried contacting customer service, but they have not offered to reimburse me because it's an unwritten policy. I am highly disappointed and entirely out of pocket.

  5. Donald Burrow
    1 rating
    Mar 12, 2023

    Customer service is lacking

    Customer service is lacking. When I received my personalized PBN, it was so disgusting that I couldn't complete it. The faces were orange; the backgrounds were not like the original. And as I was, it was referred customer support or email. SCAM...

  6. Mark Dexter
    1 rating
    Mar 11, 2023


    Terrible. This is undoubtedly an enormous fraud. No contact numbers for the website. Does it state that their office is at Elizabeth street, Melbourne, but they also ship paint-by-number kits to China? I was provided with a tracking number, and it claims that the equipment was delivered one week ago. I typed in their email address to mail an email, but I received an auto-reply telling me that the email addresses don't exist. I replied to emails they sent me, and each one was dismissed. DO NOT BUY ANYTHING FROM THIS SITE. I wouldn't even consider giving it one star.

  7. Lorraine Robinson
    1 rating
    Mar 10, 2023

    I placed an order in June for an anniversary present

    I placed an order in June for an anniversary present. My purchase hasn't yet been delivered, and I can't trace it through the system, and the company hasn't responded to any of my Instagram messages or emails. Hoping it is delivered or I receive an amount back. It's been a terrible incident for me. It isn't enjoyable, and it feels like I've been scammed out of money.

  8. Dennis Curran
    1 rating
    Mar 9, 2023

    Alexandra is the most ineffective, unprofessional customer service rep I've ever met.

    Alexandra is the most ineffective, unprofessional customer service rep I've ever met. I'm disgusted by the person. I placed an order three months ago, and it's not been delivered; she hasn't responded to my emails and will not even offer me an exchange. I would like to see her fired. I've contacted my bank for the chargeback, although the paint-by-numbers website states that you'll be entitled to an exchange if your order doesn't arrive in four weeks.

  9. Andrew Chun
    4 rating
    Mar 5, 2023

    Overall, it was a great experience overall.

    Overall, it was a great experience. Secure and legal. The site is simple enough to find and purchase, while the process is simple. The delivery time is slightly longer than I had envisioned; however, even on Christmas, I received my painting promptly. When I ran into difficulties getting my orders tracked, I called the customer service department, and they responded quickly and were friendly and accommodating.

  10. John Taylor
    4 rating
    Mar 4, 2023

    The customer service was great and the product was excellent.

    The customer service was great, and the product was excellent. The delivery was slow considering the current times that we live in. However, the customer service was friendly and prompt in responding to emails. I also appreciated how they checked back to see whether the item had been delivered. Also, they offered to send a new one if the first did not arrive.

  11. Harish Doshi
    2 rating
    Mar 3, 2023

    I am very disappointed with the waiting time since

    I purchased two canvases at Paint By Numbers. A tracking code was given immediately; since it was delivered from China, I knew it would take a while to arrive. I contacted By Numbers Paint By Numbers 2 months later to inquire if I'd get them shortly; Alexandra explained I would receive them soon. They have not arrived for another month, so I emailed again asking for an exchange. We were told that another set of canvases would be delivered urgently, but there was no mention of the possibility of a refund. Finally, I received an email from Alexandra 6 months after purchasing the canvases that said they were in the post office and ready to be picked up. Since I received the canvases, they seem to be of good quality. However, I'm not sure how good the painting materials are since I haven't opened the canvases yet. I am very disappointed with the waiting time since I hoped to start painting the canvases a few months back!

  12. Deborah Palmer
    1 rating
    Mar 2, 2023

    Don't purchase directly from the company

    Don't purchase directly from the company. I was extremely excited to buy a product on the website for more than the past 80 days. The product hasn't been delivered to me, and upon reading the website, it says I am entitled to a refund in full within 40 days. Although I understand the general situation and that shipping has been delayed for quite a while, as it's been more than two times the timeframe stated, it is a reasonable request for a refund. Service has been prompt in responding to me but has not offered a refund and has offered only an additional painting if the item doesn't show up after 12 weeks (expected within less than six). The guarantee to refund stated on the website has not been followed through; There is no guarantee that you'll receive the item you ordered or compensation in any way, if at all, for the business's inability to deliver the product you bought. I do not recommend buying from this business in any of these issues are important to you. They also filter reviews and do not publish ANY negative reviews on their website.

  13. Bernard Downey
    4 rating
    Mar 1, 2023

    The customer assistance was excellent.

    It took two months for my order to arrive, but everything went smoothly. I'm not blaming the company (shipments across borders are highly restricted because of COVID-19). I'm delighted with the product, and the customer assistance was excellent.

  14. Dean Moriyama
    4 rating
    Feb 28, 2023

    Highly recommend!

    I enjoyed the painting process. It was enjoyable and relaxing. I want things at a slower pace, and this was right. It took me a while to complete the painting, but it was well worth it. Highly recommend!

  15. Laresa Flake
    4 rating
    Feb 26, 2023

    I was extremely pleased!

    The delivery time was long, so I'm giving an average rating of 4 stars. However, the support email team was terrific and quick to reply and help, and I was extremely pleased!

  16. Tracy Weldon
    4 rating
    Feb 25, 2023

    Everything was fine

    Everything was fine, except that the delivery took a prolonged duration. However, there's a reason behind that covid-19. We can't blame the company. It was very nice that the sales rep called me to inquire if the parcel had arrived. Thank you very much.)

  17. Boris Yamnizki
    5 rating
    Feb 23, 2023

    I was very pleased with my purchase from this business

    I was delighted with my purchase from this business. They were all accommodating and friendly. When I received my parcel, it gave detailed directions on finishing the process. I would buy from them again.

  18. Shane Evans
    1 rating
    Feb 22, 2023

    Don't purchase from them!

    Don't purchase from them! They are not the company I would ever order from ever again! I bought it in May last year and have sent mail to Them several times, and received a response via "Alexandra." However, I have not received a response to my three emails to them.

  19. Pamela Damian
    4 rating
    Feb 20, 2023

    We thank you for your time

    Happy discovered that all questions were handled in a friendly manner. It was a pleasure talking to a decent and responsive team. We thank you for your time. You can use this review however you like.

  20. Paul Metsger
    4 rating
    Feb 18, 2023

    I will purchase more products from them shortly!

    While the delivery time was longer than anticipated, the product was exactly as described. Customer service was fantastic! I sent them an email because I was concerned the product was missing; however, they promptly responded promptly. I was surprised when they contacted me one month later to confirm whether I had received ved the item! I will purchase more products from them shortly!

  21. Stuart Rachlin
    4 rating
    Feb 17, 2023

    Outstanding customer service.

    Outstanding customer service. The order took over two months, and tracking information wasn't up-to-date, But every query was promptly answered with excellent details. It was of excellent quality, and I will order from them again once it is no longer a pandemic.

  22. Susan Ronde
    5 rating
    Feb 16, 2023

    Highly recommended!

    Paint By Numbers was super helpful when my purchase was delayed due to COVID. They were easy to connect with, and follofollowedia an email after I received my purchase to confirm that I received it—excellent quality for the price. I highly recommend it!

  23. Aaron Talbot
    4 rating
    Feb 16, 2023

    Delighted with the product!

    I was sent the wrong item initially. However, the company graciously gave me the correct item and allowed me to keep the original one for free. I placed another order following that and am delighted with the product!

  24. Joan Knurek
    4 rating
    Feb 15, 2023

    The delivery was a bit slow, but it was ok given the distance length

    The delivery was a bit slow, but it was ok given the distance length. Alexandra was accommodating in providing the status of the shipment and tracking. The contents were meticulously wrapped and packed into multiple layers.

  25. Stan Kaminski
    4 rating
    Feb 15, 2023

    Excellent customer service.

    Excellent customer service. It took some time for delivery; however, now it's here, and my niece will love it. Canvas feels like excellent quality. I'll likely order more for my friends as well as myself.

  26. Adam Sommers
    5 rating
    Feb 12, 2023

    The painting arrived in perfect and in perfect condition!

    The painting arrived in perfect and in perfect condition! The quality of the paint is quite good as well. I've purchased from other stores with way too liquid colors, but this one is perfect. The wait was a bit long. However, that's normal since I bought it at Christmas time.

  27. April Castronovo
    5 rating
    Jan 22, 2023

    I rate five stars for this service due to the mistake

    I rate five stars for this service due to the mistake I made in my purchase (I paid for two canvasses but only received one). The customer service response was quick and very accommodating. I could get my other painting without paying additional for the canvas or shipping.

  28. Terrence Keenan
    5 rating
    Sep 26, 2022

    I'll definitely purchase again

    The painting is fantastic. I have completed one of them, exactly like the one on the website. While it took a while for the artwork to arrive because of covid, their service to customers is outstanding, and they responded to all my questions quickly, so I was constantly aware of what was going on when the package was delivered, and it was clear they care about each customer. I'll purchase again.

  29. Donna Zimmermann
    3 rating
    Jun 7, 2022

    Bad reputation for delivering parcels

    The company is fast in responding to inquiries. The order, however, did not arrive, even though two parcels were sent.

    I'm not sure where the issue was. However, I would guess it was on a South African end as the country has a bad reputation for delivering parcels.

    I would suggest that any companies that deliver parcels to South Africa use a courier firm to ensure delivery, as the post office can be challenging.

    My request for a refund took only a few days. It was awe-inspiring.

    I'm confident that delivery to other countries will go well, and my delivery experience won't change this.

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About Paintbynumbers

Explore our Paint by Numbers Kits for Adults. On Paint By Numbers, choose among hundreds of Paint by Numbers Kits, including brushes and paint ready to paint!

LocationUnited States
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