(2.1)
Q&A
Is ASAP Tickets legit?
ASAP Tickets has 94 reviews on 99consumer.com, with an average rating of 2.1 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach ASAP Tickets customer care?
You can contact ASAP Tickets customer care via email at [email protected] or by calling them at 8885852727
Where is ASAP Tickets located?
ASAP Tickets is located at address Wilmington, DE, United States.
Beware of ASAPTICKETS!
I've been calling and emailing them regularly, and nobody has responded to my calls. Cheyenne, the agent who started it all, hangs up each time I phone. I called back this morning and was informed that there was no refund request for my complaint. My case was said to have been escalated to exceptional service, who did not bother to call or return my email. They did not accept a refund request on my behalf of me. They hoped I'd leave and let them take my money. They are fraudsters. I am sorry for not confirming them before buying tickets from them. There is a source of complaints on many other websites. Beware of ASAPTICKETS!
After making a round-trip reservation
After making a round-trip reservation, I realized that the return date would be off by a day. Agent (Styx) suggested I book a new trip and cancel the first one without penalty since I bought the assurance Travel Care Service (TCS). Customer service representative Hannah did not stand by the promise made by the agent Styx stated and charged me a fee of $600. Don't purchase Travel Care Service (TCS) from ASAPtickets because it is a bogus addition, and the company cannot provide any implied guarantee. If you wish to protect your trip, use an independent, authentic private company, not ASAP tickets.
Travel Agent Wrangler performed a fantastic job
Travel Agent Wrangler performed a fantastic job. She has a great sales pitch, and professional and took care of the transaction. The only thing that's missing is the discussion about our seating arrangements. We're hoping to be seated in the window. since we're senior citizens and would rather not be sitting at the end of the plane due to the turbulent air.
Beware of this business.
Don't buy anything from this business. There is no way to get your cashback. They'll cancel your flights without notifying you. Beware of this business.
Don't purchase tickets from this.
Asap tickets are inconsiderate and criminals. U took my money and cheated me over and over again. You deliberately sold me Invalid tickets with layovers in Japan, but I could not take this plane because of the covid restrictions. It was a struggle to get a refund, then you charged me and then took the money back from my credit card, which was unauthorized after one month. I would suggest you go down to the bottom of the barrel. There is no credibility or integrity. Don't purchase tickets from this.
ASAP Tickets responded to my post here
ASAP Tickets responded to my post here that my issue is being dealt with. I've worked with them for a few months since then, and my problem with them isn't resolved. I've talked to numerous agents who say the same thing repeatedly. As I mentioned, it was not my fault. However, the only way they'll provide me with an amount of money back is if I agree to take a smaller amount than the amount they charged me on my credit card, regardless of whether it was their fault that caused this. The representative I dealt with hasn't returned my calls or emails. They're asking me to accept a contract that says I'll take the lesser amount before receiving the refund. However, they don't tell me when I'll receive my money back. It's all up to them. They've been able to do this to several individuals. I wish I had researched this business (ASAP tickets ) before deciding to work with them. It is essential to warn people about these companies.
I had a terrible and dissatisfying experience
I purchased a ticket through their agent and was instructed to buy travel insurance that will cover the cost of processing and any penalties, and the only fair change I'm required to pay is if I have to alter my dates. So I purchased the tickets and then paid travel insurance with an additional 10% of the ticket cost. Now I have to change my dates, and they insist that I spend a penalty, an absolute lie, and a marketing ploy they're using to deceive the customer. They offer the option to pay the fee on their website. However, it is impossible to avoid the cost when you force to pay the sales reps using their service.
In the past 3-4 days, I've sent numerous emails, WhatsApp communications, and even calls; however, they insist on penalty fees and modest differences if you compare to other airlines is lower than the previous fare for the date I'm trying to change dates or rebook, but ASAP will require the extra $80 to cover fair differential. The reason is explained as their system displays a higher price even though, on other travel websites, the exact flight is sold with a lower price ticket for the same day. Overall, I had a terrible and dissatisfying experience with the ASAP ticketing company. Be aware!
Unethical and Terrible Business and Service
My 83-year-old mother booked a plane ticket for the 15th day of December for $500. We realized that it had to be the 14th day, and they attempted to charge us an additional $500 to change the date. That's highway robbery and unethical. They tried to keep the initial $500 ticket and then took her money for a new one. This is wrong and corrupt!
I'm giving you guys five stars for the unique way in which you dealt with my business you
I'm giving you guys five stars for the unique way in which you dealt with my business you. Sorry, I thought I had to be able to achieve the stars one at a time. I look forward to working with you and will refer you to family and friends.
The worst ticketing agency
The worst ticketing agency I have ever seen. I would not recommend them. These scammers are not trustworthy. They are not able to reach the agent you bought the tickets from. I paid for insurance to be able to reschedule my flight. When I needed to reschedule a trip canceled by the airline, I was required to make a payment that was the same as the cost of the tickets at the time of purchase. Therefore, I was required to pay for the amount due, and it was not my fault that I needed to change my flight and was protected by insurance.
Worse experience ever!
Worse experience ever! I made a reservation for a one-way flight, and when I wanted to switch to a different flight, the agent, Westwood, stated that he would take charge of it. After seven days, when I tried to follow up with him, he could not assist and transferred me to an escalation company which cost me $280 due to the reason for me to purchase travel insurance through them. They still charged me the additional amount and then canceled the ticket. Please don't get caught with ASAP tickets; they're not trustworthy. A bad experience.
Unsatisfactory experiences
Unsatisfactory experiences with the travel agency Ramesh. He's giving misleading information regarding what the conditions and terms are. I must pay CAD 477 to replace my flight, which is insured through Travel Care; I also made an error with my name. He erred on my name with my initials and last name. I waited another 10 hours at the Airport to correct everything on my flight. The company should offer me some credit for this badly messed up. It was very disappointing and frustrating. I hope somebody at Asap tickets will contact me regarding my concerns. I believe that you do not interested in your customers. You want to make... the money... Where is the satisfaction of the customers?
SCAMMERS.
SCAMMERS. Do not work with this business. Thousands can confirm that this company is a felony. Because of COVID, our plane was shot down. We were given an alternative voucher or refund. But now I'm getting the running around. The agent is never accessible. I've spoken to numerous agents. Sometimes, the call is disconnected, but most of the time, they state that they cannot transfer me to my agent since she's not available. I've asked to be transferred to a manager, but they insist this isn't permitted. I've also sent an email to the company more than 12 times. The issue has been ongoing for months. Don't waste your money and time to save some dollars by booking with the websites. Avoid the pain.
NEITHER ever again will I deal with you again!
If I could rate less than one star, I would! ASAPTickets is a SCAM! The representative "DREXEL" has never returned any of my calls after I asked to cancel my booking since I found a cheaper ticket through Mango Tours and he couldn't compare the price. I've been dragged around by various customer service representatives who have no answers! Where is my $3,737.58 REFUND??? This is the hard-earned money you stole from me. I'm so angry! This is the first time I've purchased from you. After this horrible experience, NEITHER ever again will I deal with you again?
The worst customer experience
The worst customer experience I have ever had with @ASAPtickets. I've spent more than 10 hours trying to alter a scheduled flight to tomorrow. I was told that I would receive the call 7hrs ago. I continue to call, and there is no change. Same as the left number. Someone will phone. I've even asked for the supervisor, but no one is there. I've been misled and refused to describe the situation. I'd recommend avoiding all costs.
The agent was unprofessional
The agent was unprofessional. The ticket was booked for more than 30 days, not realizing that I had to book for up to 30 days. You can then request an extension of your visa and alter the date on the ticket. This ended up costing me an additional $1000 US. They did nothing to fix the mistake aside from lowering the fees on replacement tickets, which typically cost me more than I originally purchased. Don't ever contact them again for tickets!
They will try to contact you, but they never do.
ASAP ticket agents claim that they will get in touch with you to resolve your concern. However, no one has attempted to contact you or fix the problem. They're swindlers. I've been trying to resolve my situation for the last week by talking to agents over the phone. Still, they have no desire to assign an administrator or anyone to resolve my issue. They keep saying that we've given your problem to a supervisor. They will try to contact you, but they never do.
Don't ever make a booking on this site
Don't ever make a booking on this site: the worst place and an absolute scam. You might find tickets at a low cost. However, there's no seat allotment included in it. You must pay for every seat, and your tickets are more expensive than the original price of the airline. The tickets are non-refundable, and there is no way to refund them. Are CHANGEABLE This means that there is nothing you can do, and the customer service doesn't respond to anything; the worst customer service I've ever experienced. I'm praying that the company shuts down to ensure people are not caught up in fraud.
Stephen was compassionate and understanding.
Stephen was compassionate and understanding. He did his best to satisfy us and accommodated our every need to the best of his ability. He spoke somewhat fast; however, once we requested to dissect how he said it, he did it without changing his attitude. A very caring and respectful agent you are! Yammy was okay. However, she was challenging to comprehend. Carolina also tried to be accommodating to us.
Always the best price
Always the best price, even for last-second flights. One agent is with the entire process from beginning to finish and treats you as a valued customer. It could take hours or even days until they have found the most suitable option for you, from the timings of flights to prices.
I called them and inquired about the price
I called them and inquired about the price. When one of their representatives phoned me a few days later, I told them I was no longer interested. Since I've been bombarded with telephone calls from aggressive agents. I was forced to resort to shouting profanities to get no as an answer. I removed their number. However, another representative tried to call m this morning using an unrelated toll number. I compared their prices to the Airline. The latter offered me about $400 less. I will not deal with ASAP anymore throughout my life. They are constantly harassing their customers .this is the second time they've had me harassed; the first happened five years ago. I gave them another chance; I thought they had changed how they treated clients. However, they did not!
I wouldn't ever recommend this agency to my friends.
I've bought this "Travel Care Protection" insurance offered through ASAP in the past two times in their travel package. The first time, ASAP quoted me a one-way return ticket "fare difference" that cost the same as the initial RT. In the past, I've not received any assistance from ASAP when I had to alter my return flight the first time because of family reasons and the latest one because of illnesses. On the second occasion, they didn't do anything to help me locate an alternate flight for the dates I asked for. In both cases, I was able to communicate directly with the airlines. The Customer Service Dept. at ASAP seems to have been instructed exceptionally well in the best ways to deliver on promises they are either unable to keep or don't intend to keep. Amazingly, they've earned five stars. I wouldn't ever recommend this agency to my friends.
Do not book tickets with immediately
Do not book tickets immediately. I wouldn't recommend ASAP tickets to anyone. They canceled my ticket at the last moment after I paid $2400 for tickets for Africa and Paris. It appears they had planned everything before they even asked me to spend more money to book my passport again, but when I requested my refund, they refused to refund my money until today. The woman in the photo is the one who helped me.
Very inconsiderate
The jabronis somehow got my number and refused to stop calling me. Very inconsiderate. Why would I ever purchase something from these doorknobs today? Could you stop it?
Scammers
Scammers and scammers! I've been waiting for a refund of close to $6,000 for three months. I have contacted their customer service numerous times to obtain more information about the state of my claim. I am still unsure of what the amount is for the reimbursement. I asked to verify the amount but didn't receive any replies. Agent cheated me into canceling my tickets two times instead of correcting his mistakes with a cost of a small amount. He also lied, hoping that the key he gave me had the feature requested. Due to these cancellations, I lost around $2,000. Contacted ASAP Tickets regarding the agent, but no response. I have been their customer and have referred several friends to ASAP Tickets. They have been told not to do business with this business. If I could put down negative reviews, I will. I'm filing my complaint to the California Department of Consumers Affairs.
A terrible experience, unprofessional staff and lack of understanding
A terrible experience with the unprofessional staff and lack of understanding. They will not assist you whenever you need help. The most important thing they care about is money and not customer satisfaction. I lost about $2,800 due to the ignorance of their customer service.
Scam with a fraud
They advertise deals. However, the truth is that there's nothing to offer. When you contact them, they'll overcharge you and tell you that they will give discounts. They'll make various excuses. Even if you accept the offer in a matter of minutes, they will call back and claim that prices have changed—scam with fraud.
The worst part is that I never received the seats as promised
The initial agent was friendly. I wouldn't say I liked the hidden costs. The worst part is that I never received the seats as promised. The wait was endless, and I finally went to the airline. Once they took your money, we were left waiting.
They cheated me by providing incorrect information regarding the ticket
They cheated me by providing incorrect information regarding the ticket. They then sold me travel services, claiming my ticket was refundable, and I was able to change my date; when I spoke with the agent, I wasn't sure about the exact date, and also there was a rumor going on in my life that suggested there was a chance that I had to cancel my ticket, the agent informed me that when I booked travel insurance, I would be able to reschedule or cancel at no cost I asked him two times, He said yes, then I had to contact them to cancel my trip. They discovered that they could not cancel their booking and could get rescheduled with $200 charges. I paid an extra $170 for this service, which is useless to me in conjunction with my travel ticket. I'm trying to connect with an Asap Travel representative to resolve the issue, but he's not responding anymore, even though he will call me back with more information.
Am patiently waiting on my cash for a year
If you plan to book tickets through this company, make sure you don't abandon it even if there are family issues, as you won't receive your money back. They also did it to me. Am patiently waiting on my cash for a year and haven't received it for over one year since I last received it.
The MISTAKE originates in the ways that #ASAPticket is working
The MISTAKE originates in the ways that #ASAPticket is working. I already sent all the information required by #ASAPticket and looped the agent into the email. There was no response from the #feedback team, just from the agent saying they're checking with the airlines. I'm assuming they enter "MANUALLY" the passenger's details following the confirmation of payment to the airline's website or the portal, hence the error.
Really poor customer service.
The most unprofessional travel agency in the world. We booked tickets with them to travel with Delta to fly Frankfurt and then Orlando, and upon checking in, Delta did not want to put us go because ASAP did not transfer their money. We waited for 2 hours checking in and were charged again. I tried ASAP multiple times, but they didn't respond. We called ASA, P, but the Agency Blaine's Delta did not admit to their error. Be cautious when dealing with this Agency. Inferior customer service.
Poor experience
Poor experience with ASAP tickets till now; my issue hasn't been solved. Don't book your flights through ASAP tickets. I booked a flight with somebody else; I provided them with the correct passenger's details and verified it before making payment. However, they issued me tickets with incorrect passenger details. I'm requesting a full refund. However, it's been three weeks, and no feedback. ASAPtickets Philippines #customerservice #nothelpful
My agent is fantastic for listening to my concerns
My agent is fantastic for listening to my concerns. He provided me with all the necessary information, including airline numbers, for any additional problems. I'd give them five stars for his being polite, accommodating, and not rude, but I will rate him 1 star for not delivering on the promises he made to my email. My issue is that I haven't received the latest itinerary for my flight information. It's been more than a week, and I haven't received it yet. I'm scheduled to leave in 3 days.
A terrible customer service
It a terrible customer service. They don't care about the customer. I booked tickets with the company and was informed that they offer no cancellation fee within 24 hours. When I tried to cancel the ticket within 24hrs, they told me that only the one person who booked my ticket could cancel it, and the time was one week. They didn't call me back; I also got a call from her department. He advised me to keep us in mind and that we'll give him a gift of 150$ voucher; however, nothing has happened, and now when I try to cancel my ticket and am receiving the charge, they're confirming and replying to me within a time frame, however,r they have not provided me with a time-. This is inferior service and unjust to the customer. Not purchasing tickets at ASAP is not a good site to buy from or believe.
BEWARE!
The agent made a mistake, and I'm now paying for the error. They're making it hard to offer me the money back. They want me to disappear or hope I'll forget about the issue. Their operation isn't ethical, and the public must know about their shady business practices. They're scam artists. They're not careful, and you're the only person who pays. They'll not answer your messages or calls. BEWARE!
Zero customer service
Zero customer service. I attempted to resolve an issue. I was on the phone throughout the day, every time with different agents, but none of them could solve my problem. They could charge me for carry-on without disclosing the charge on the ticket or without the agent notifying me. The agents speak with such a thick accent that it is difficult to comprehend their accents.
The worst place
It is the worst place to buy tickets, especially if you have insurance. I purchased insurance with my passport and paid 70 dollars more to cancel or reschedule. They refused to help me because I used the ticket the next day and I have a company.
They also refused to work with me as I stated that I would be available at that time, but the reschedule meant I would return later. This causes me to lose my customers and make them complain. My booking number is K2W5KE
ASAP TICKETS HELP ME!
I had a great first and second time booking my flights with ASAP with the help of their agent Ahmed S. The best and most courteous agent you can find! But, after letting them know I couldn't travel, I had to cancel my flights in time, and they charged me a hefty amount in exchange. Their website states, "Free exchange," but I'm so disappointed! I've been trying to convince them to swap the ticket so I can travel in December starting in 2022.
I've been bounced between agents and others, and it's been tough to deal with different people to resolve the same issue repeatedly! My ticket was purchased at CAD 187.95. 1387.95. Recently, they offered an offer for the same destination as my ticket at $1165. My exchange costs and ticket price total $1926.60, and an extended layover of 23 hours in between! Are my seats in another section of the plane, or is it the same seat? I'd like to have this solved fast. I need help! Please, ASAP TICKETS HELP ME!
I am extremely satisfied
I am extremely satisfied and delighted with the professional service of an excellent and friendly agent SAMAI. She's the type of person you would want to work for ASAP Tickets, an exceptional employee. Our family and friends are pleased with your company. We wish you continued success with employees such as SAMAI. Thank you very significantly.
I will not use ASAP ticket services in the near future.
ASAP tickets used to be the most affordable price. Now, there's an abundance of bargaining back and forth to prices from other travel companies. After I paid for a less expensive ticket for my preferred times to travel, an alternative travel agency, "Ruru. A," called my house. It informed me of the situation. I've never had an unpleasant interaction with a travel agency before. I will not use ASAP ticket services shortly.
Significant health issues not considered
The spouse required significant back surgery due to complications. He could not participate in a small portion of our planned vacation as she couldn't carry more than 2-5 pounds. The rest of our trip was aboard the cruise ship. We could fly directly from port to city, take taxis to the boat, and not worry about luggage. Making the necessary adjustments (only the outgoing tickets needed adjustments) took us $1,030.00. It didn't appear fair to me. Therefore, I am not the most content camper.
Kendall was extremely pushy
Kendall was extremely pushy and even criticized me for taking too long to reserve my tickets during the month we were planning our trip. She tried to force me into booking with her and was extremely rude. Disappointed, despite all the positive reviews I read. I'm deciding to make another booking, regardless of whether her costs are comparable to the ones I can find myself in due to her sexy treatment.
We have you covered!
ASAP has given me two tickets that I haven't seen before. They were both available within three days of my departure. I was able to save hundreds of dollars. Expedia was my first choice, but not anymore. ASAP representatives are great for helping me plan my travel.
They make sure that there are no errors in your arrangements and work hard to assist you. Although I was initially skeptical about using ASAP, I have never used anyone else. Take your bag and enjoy an excellent flight, just like my granddaughter and I did.