(2.1)
Q&A
Is ASAP Tickets legit?
ASAP Tickets has 95 reviews on 99consumer.com, with an average rating of 2.1 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach ASAP Tickets customer care?
You can contact ASAP Tickets customer care via email at [email protected] or by calling them at 8885852727
Where is ASAP Tickets located?
ASAP Tickets is located at address Wilmington, DE, United States.
ASAP TICKETS IS A scam
I purchased a vacation in Cancun MX from Jan 2, 2025 to Jan 7, 2025 on or about Nov 1, 2024.
On November 18, 2004
I contacted ASAP Tickets to purchase two ticket round trip and I paid for the followings:
1. Two round trip tickets, non-stop, on united airline. Departing on Jan 2, 2025 and returning on Jan 7.
2. ASSIGNED SEATS FOR TWO PEOPLE ROUND TRIP ON UNITED AIRLINE
3. ISURANCE.
I was told by Mr. Octan THE Agent from ASAP TICKETS that I will receive EMAIL CONFIRMATION of the above.
When I received the Email from ASAP Tickets: I was shocked because everything was wrong including:
1. Departure date and time, Jan 7, 2025
2. Return date and time, Jan 7, 2025
3. The Departure States: on United Airlines
4. The Return date States: on Spirit Airlines with connection flights and waiting of more that 4 hours in Miami
5. In essence me and my wife will have to leave our home about 4 am on Jan 7, 2025 and return back home by mid night on the same day Jan 7, 2025
6. I will lose the money I paid for my vacation in Cancun MX
7. I will also waste time and money at various airports, including International Airports, as well as Time on the Various Airplanes, and the waiting period for the connection flights, only to come back to where I departed from.
I contacted ASAP TICKETS
1. I was told that THIS IS WHAY I PURCHASED,
2. However after many calls, they said they are going to investigate.
3. After about 40 DAYS after November 18, 2024, and the many phone calls that I made, AS WELL AS the many emails that I wrote to ASAP TICKETS, they still has not fixed the ISSUES.
4. In Fact to the contrary they still insist on the return flight to be on Spirit Airline with Stay over in Miami I think for over 4 hours. Which is not what I was promised in my purchase.
5. They also changed the departure time so that I will land in Cancun MX by the END of the DAY their, as a form of a retaliation! For my numerous complaints, because I did not get what I paid for.
They Also contacted me via email wanting my ID
I sent the my U.S. Veteran ID, then they said they want my Passport. That was a red flag. Because now they can tamper with my identity, and use it in illegal ways.
I demanded that my I be returned to me and not to be used in any suspicious ways.
I paid everything charged to my AMEX
ASAP denied ever charging me for the ASSIGNED SEATS. BUT AMEX charges shows charges exactly also for the assigned seats.
I felt this whole thing is a scam, I almost had hard attack from dealing with this annoying response from ASAP TICKETS.
I REPEATEDLY DEMANDED A FULL REFUND. BUT THEY REFUSED.
I THINK THIS COMPANY IS PURE SCAM COMPANY, TAKE PEOPLES MONEY.
ITS NOW SURPASS 45 DAYS AND ASAPTICKETSTILLREFUSED TO ISSUE MY REFUNDS.
I LOST EVERYTHING. AND I AM A DISABLE U.S.NAVY VETRAN.
WHAT A SHAME FOR THE ASAP TICKETS TO DO WHAT IT DID TO ME AND MY WIFE.
Asap is a scam
Asap Ticket is a Big Scam; if you cancel, they will take your money out of your bank account and charge you more. I have contacted a government agency to close the office, but their customer care is ridiculous and unpleasant. I will never get my money back. Dont get ticket with Asap ticket customer service they not gonna it back your hardworking money. lots of exuse they alway saying your refund is in process but not ny refund been 4 months already.
Business should be closed down
Even after nearly four months, this business should be closed down. Has already contacted me, and I'm now going to the courthouse if I'm sick, and I'm going to get you up...where are your friends who don't see you in the courtroom.
Great suggestions
Hennesey has been astonished by her patience and offered me great suggestions and advice. It was my most excellent airline purchase experience. The lady was highly kind, professional, competent, and sharp without sounding like she was trying to sell me something. She gave me all the help I needed, and it was all over. Her professionalism was outstanding, and she delighted me! I got the tickets I was looking for in the final minute rush. Thank you very thank you!
It's a pity and painful
What a joke! I had booked my flight, but I had to change the flight date due to various unavoidable reasons. It wasn't the correct flight as I did not want flights going through the US because of a transit visa. The flight was not canceled. And book it again. It's a pity and painful for the passengers.
A highly knowledgeable and friendly
Madam Solenn (Travel Expert) is a highly knowledgeable and friendly travel agent. She contacted me via phone for a long duration and guided me in the proper direction until she arranged my flight ticket for a fair price.
The worst customer service
This is by far the worst customer service I've encountered in all my life. My flight was moved from a layover of 3 hours at Istanbul airport to a 15-hour layover. This was highly inconvenient as I'd booked multiple flights on the initial booking I booked. Even though I know these situations could happen, I do not understand the lack of communication or how no one can assist or even does not want to. Now I'm just looking for my money back. I've requested refunds whenever I talk to another person; most of them seem ignorant and constantly confusingly guide me. I'd like to get a refund right now. Thanks for your help.
I am quite impresspretty
I experienced a glitch with an unrelated trip that resulted in thousands of dollars. ASAP ticketing helped recover some of my losses, exceeding what I expected. They have earned my trust, and I hope complete travel plans from me for future flights—special thanks to Violet. I found Violet to be very enthusiastic and friendly. I am quite impressed pretty
The price they claim is not the one they provide
The price they claim is not the one they provide. The call is routed to a call center, possibly in India, and it's challenging to comprehend the agents. I was trying to book flights toward Japan, and they offered an offer for $737.00, which "expired that day!" When I filled in my contact details, the person immediately called and confirmed that the price was between $1300 and 1400. ....That is known as "SWITCH AND BAIT" in my book! I am not using that site, and I wouldn't believe in giving my personal information to a stranger in India!
I'm sure we've got our ticket however, it hasn't been an easy or smooth procedure
I'm sure we've got our ticket. However, it hasn't been an easy or smooth procedure. I liked the people I spoke to. However, the whole process took more than a week and several phone calls. Other websites I've tried were straightforward, simple, and well-executed. I am unsure if I'll return to these sites because of the confusion and non-standard or shrewd methods.
I was in the waiting room for 3 days.
The agent informed me that tickets would be issued within 24 hours. I called customer service four times, and four different individuals within three days told me to notify supervisors and agents to contact me again. There was no phone call or email informing me of what was happening. It's not the case with other agencies we've used for booking flights in the past. Because if there was an issue, I could choose to cancel and go to another agency, but I was in the waiting room for three days.
This was the most frustrating, time-wasting of my time from the beginning to the end
I'm not even sure where to begin. This was the most frustrating, time-wasting of my time from the beginning to the end. At the moment, at most, one date isn't even accurate, and I was charged too much due to the wrong date. The process of payment was absurd. I am a frequent traveler and have made this trip, which is scheduled to the Philippines, more than 20 times. I am confident that next time I'll make the same Airline booking.
After I purchased my ticket, I couldn't even access
After I purchased my ticket, I couldn't even access and print my itinerary or ticket. IsbelthtNumerous calls to Isabel without success, and now I'm worried and angry, as all I'm receiving from your company is an online authorization form and nothing else. Please send the ticket with the boarding pass and seating arrangement as that was promised by Isabel through regular email and not via air concierge . Isabel promised that
Please help me.
I wrote a review on the internet, and they contacted me to inquire about details of my situation, which I provided the next day. Never heard back. They've remained silsilentd have not responded to me. My issue has not been solved. I am not getting any answers to my problems. Please help me.
I've worked with this travel company for over ten years
I've worked with this travel company for over ten years, but this is my final ticket. I was cheated when I purchased two tickets. When I tried to book my return flight, it was a nightmare, even the agent that booked my flight was great. Flammen B appears to be a fraud agent. That's the reason I'm taking a quick exit ticket. I don't have any faith in this travel company any longer.
It took all day to book one ticket
It took all day to book one ticket. I was quoted one price, but then the price was increased twice. The agent was courteous. However, I believe it was a mistake to be given the cost and enter my credit card details into the system ASAP; they should have honored that instead of charging me for the higher price. I thought it was a bit off-putting; the person ought to know the cost and specifics before quoting the price.
Everything was going smoothly
Everything was going smoothly, except that I was late for my departure. Red Simmons, the agent working with me, never returned my calls nor answered my emails. Communication is essential, as I've been working with him for many years. I was forced to purchase a new ticket.
We bought our tickets to the Phil last month
We bought tickets for the Phil last month, and we signed a contract at the beginning of the transaction that a seat would be assigned, preferably an aisle seat for my heart which is now 75 years old. But as of today, we haven't received the seat number, and our flight is scheduled to depart on June 16 and return on July 5.
We were Miss led through by an agent
We were Miss led through by an agent. The agent enticed us into believing that he could book seats for us. However, that was not the case. Later that day of the excursion, we found out that we were given seats different from what had been promised.
Do not be a fool!
They did not offer to return my money if the flight was canceled because of a pandemic. I've been waiting for my money back for almost an entire year. Do not be a fool! ASAP has approached me, and I'll amend this review after getting some clarity. I was changed from one star to two stars. It could be improved further. Keep an eye out.
I needed to obtain Customer Care Service
I needed to obtain Customer Care Service (i.e., insurance) to activate my flight ticket. I believe this was unfair as there was a choice not to be able to avail of a Customer Care Service. Then, why was there a choice for a client to refuse this Customer Care Service?
They completely seem to be a scam website
Customer service was outstanding, five stars! Overall, I was impressed with the ease of the site's Selfish, greedy added-one for BS. Navigation on websites, Auto-upgrade pop-ups, and time spent Zero stars. They seem to be a scam website. If you want to talk to those threatening you with the phone, talk to a natural person who will guide you through their scam.
Extremely happy
The travel agency I used was Jasper I'm. Extremely happy with his service and those of Cristina Lisandrelli, Paul Suazo, Moses, and Garnet. These professionals have assisted me tremendously in getting my trip organized and overcoming the many roadblocks posed due to the coronavirus! I'll utilize their services for ASAP tickets on my next trip to AFRICA! Thank you for everything!
Poor customer service.
Customer service did not follow up with me after my husband was detained on the plane for three days. I was told to speak to the agent from whom he bought his tickets since the itinerary wasn't showing within their systems. The staff at ASAP the key kept me on hold, saying they would return it to me, but without any such poor, poor customer service. I will never advocate ASAP tickets for anyone n to me.
I was able to discover that they utilize the bait-and-switch method
I was able to discover that they utilize the bait-and-switch method. Most of their promotional talks of discounted flights were discounted by up to 80 percent. I reached them following a search for just as well as a flight hub. They couldn't match the online prices for tickets. I continue to search for the best online sites. Finally, I come across an inexpensive flight, and I grab it. 3-4 months ahead of time will get you the best deals.
Excellent booking experience, but the reservation date was incorrect
Excellent booking experience, but the reservation date was incorrect. The travel agent is no longer available, and I didn't receive the updated reservation documents. Several internal emails were addressed to Raul's supervisors to reply or provide an update; however, there was no response until I reached out to customer service for assistance. Another hotel was also booked as part of a travel package. This isn't the best hotel, and it is not satisfactory.
I was disappointed!
After booking the flight, I attempted to talk the agent Thompson regarding the seating request. I purchased the ticket in October. The seat reservation was not finalized. I tried to contact them, emailed and called numerous times, but NO, I was disappointed! After receiving the commission. The transaction has been completed. It's done!
They don't do anything about it.
Before my flight, everything was perfect. The girl did not understand me and couldn't provide any reason why they had changed the flight. Additionally, I must book a hotel for both cases because they changed the flight. It will have a 14-hour layover before; it was just on the return. Is it my fault that you changed the flight, and I must pay more for a hotel? Ey doesn't do anything about it.
The system you use is a complete mess
Your agent, Ms. Olivia, was exceptional and courteous in her efforts to assist. The system you use is a complete mess. If asap tickets charge to my credit card, and it is unable to inform me of the costs and that I had to obtain verification from the bank, it is best to put aside any other plans to work with your business. After that, I had the ticket verified. However, the price was the same as the time I. had purchased it at the counter at the airport.
Extremely shocked
Extremely shocked. The representative phoned me at midnight, asking me to give the last six numbers of my card to confirm that I was the cardholder. I said no and informed him that the agent would need to provide me a copy of their policy to ensure he could not perform this. They stole more than 2k from me and now dare to ask for that information. Hamilton did not hesitate to disturb me from my sleep! This is so unprofessional that I will not employ them again.
They were excellent when we booked tickets
They were excellent when we booked tickets. In the event of delays in our flights, the company was MIA. We received no assistance at all. The first airline kept saying that they controlled our tickets. It was a horrible two-day experience as we had to cancel flights twice due to weather two days. We lost two days in Sicily. Our money was not enough for hotel stays, tours, etc.
My mother passed away today, but I can still attend her funeral.
I'm happy with Armstrong, ITN AGENT.. because he's always there to assist me with my issues; however, I'm not satisfied with Rasmus, the customer service representative. Rasmus's phone number is explicit on his email addresses; however, every time I tried calling, I could not reach him at the number he provided. I've even complained to Armstrong about the reason that Rasmus isn't available. My mother passed away today, but I can still attend her funeral.
Agent Fee
I received a $100 charge stating an agent's fee in my charge card bill. The person who assisted me never mentioned that there was any charge for agent fees. I did not receive this bank refund due to their research; it's utilized to pay for baggage charges that I have never paid for any additional baggage fees in my travels. This tells me that hidden charges were associated with my transaction through asaptickets.com.
They will not refund any money!
STOP! Do not book any flights unless you're sure you'll be able to avoid any changes to your flight plan or cancellations! Particularly during PANDEMIC. Asap/ ASAP CHARGES 250 dollars!!! If you'd like to get a refund. I do not even reside within the country that my flight is departing from!! They will not refund any money!
I keep asking questions but never get answers to them
I keep asking questions, but I don't get any answers. Instead, Hannah constantly brings new ideas. I've requested she contact me, but she insists on emailing me. My first encounter with Javon was excellent. However, this time, it's not so great. Based on my experiences, I'm hesitant to recommend Javon to anyone. But it could be because I have a current "agent."
Unsatisfied with Insurance you offer
Unsatisfied with Insurance you offer. The Insurance was charged twice. The insurance policy is valid just for one use. I would say that's fraud. The trip should be for real. I think you need to investigate. Agents are charging without a valid reason. This is not a good service. Every time a new agent is introduced, there is an entirely different story.
I'm sure that Lautner enjoys his job!
I'm sure that Lautner enjoys his job! He deserves the opportunity to earn a raise. Outstanding customer service. Extremely kind and patient. It never made me feel as if I was wasting his time! It took me a long time to come to a conclusion, but he never pushed me into a decision I did not want. He offered additional choices! Thanks :)
The agent was very interested
I was thrilled to be able to travel on the same flight with my companions. The agent was very interested and did receive a 50.00 discount on the cost. However, I was dissatisfied that the price was 200.00 higher than they paid. I would have been able to understand and even be happy if it was 50.00 more, but 200.00 was an enormous cost overrun.
Their service for the schedule change is terrible
The process of booking was smooth. The agent was helpful. However, their service for the schedule change is terrible. In reality, I am not the person who is changing my flight, it's the airline, so I am soliciting a refund. But, they'll assign a particular agent who will handle your request, but never at the office. I attempted to ask for a different agent, but they refused. It's been three days since I've been waiting to ask the agent to respond, but they haven't. I'm only looking for a confirmation from them regarding my reimbursement.
He was patient to help me continue altering my dates for travel
When I tried to get tickets to travel internationally, Decosta assisted me until I obtained the key I was looking for. He was patient to help me continue altering my dates for travel.
Five stars for Jonas. Zero star for the Asap ticket.
Five stars for Jonas. Zero stars for the Asap ticket. Thanks, Jonas, for your patience with me, despite my getting angry at the falsehoods asap has been telling me. Jonas was the only one who kept their word to return my call.
It was a pleasure talking with Landon
It was a pleasure talking with Landon; he was patient in helping me make the perfect option, particularly the date I wanted. I'll choose him as my go-to travel service and recommend Landon to my family and friends to book travel. I hope you can assist me in getting to the terminal's hotel lounge and getting a priority board.
Siegfield was amazing
Springfield was amazing. He worked with me to find the most suitable flights to fit my budget, which I am grateful for as without him, I would not be able to enjoy this trip, and I wish to thank Siegfried.
Mona truly is outstanding!
Mona truly is outstanding! She is attentive to my needs and provides me with the most competitive price. Mona is always friendly and welcoming. Mona is proficient in her language and speaks with clarity. Mona is my first choice for any travel requirements.
Schaciko was GREAT
Schaciko was GREAT... I spoke to several people before boarding the plane without results. She was able to help an elderly lady (me) to navigate the process of getting more difficult as we the passage of time. Thank you so much!
You did a fantastic job!
Super thanks Caridad! She's very kind and patient. Thank you for being so kind and helping me get our seat numbers even though you weren't the agent who sold me tickets with. However, you were able to assist me as my agent abandoned me once I purchased the ticket. I'll be looking for you again. Enjoy your day! You did a fantastic job!
I had a great experiences with Kavya
I had a great experience with Kavya. She's so helpful in helping me figure out tickets that I'd like to know. She was very efficient in communicating and gave me all the required information. I was very impressed with her.
Thank you so much, Kavya. I love your voice. It is my preference to have a ticket with you every time...Once again, thank you so much for all your assistance. I appreciated it.
Scarlet was extremely helpful
Scarlet was accommodating in searching for the best Airline tickets for our small group of 3 individuals. Once we'd agreed on the prices the night before, she stayed late to complete the transactions. The process has been smooth so far. Get a final verdict after the trip is over. What an excellent service. She needs to be promoted.
Fantastic customer service
The agent's name is Carmelita the agent is Carmelita; she's very courteous and helpful. She is a professional. I loved working with her regarding my travel plans, and everything was very well handled, Fantastic customer service. Keep going!
Jordi was great and extremely patient
Jordi was excellent and highly pat, and extremely helpful. He is a wonderful person. I was highly pleased by his kindness yesterday. I would recommend buying tickets with him. It was a beautiful experience. Thank you.