7 Reviews

7 Reviews on AXS USA

  1. Jonathon Lutz
    Jan 22, 2023

    I'm grateful to Khalil

    Khalil was accommodating and quick to reply. While waiting to receive details of his associates’ accounts, the chat he was with me during the conversation, apologizing for the delay, even though it wasn’t his responsibility. He resolved the issues I had and ensured that he was able to confirm. Overall, one of the best services I’ve ever had, and I’m grateful to Khalil.

  2. Jesse Ciccone
    Sep 22, 2022

    It's hard to believe this is a common thing to do

    I created an axis account to buy tickets to Mars Volta’s first concert in several years. I also took a road trip to see the show. I received the tickets about three weeks ago and thought it was great. I attempted to sign into the app two days before he shows to ensure that my keys were readily available, only to be unable to log in. I was convinced I had entered my password wrong, so I changed it. After failing to log in the next time, I realized that they claimed I was an automated user and had me locked off of the tickets right before my concert was hundreds of miles away. In the beginning, does this occur to all new customers? Do they love to deny their customers who are first-time customers of their goals? It’s hard to believe this is a common thing to do.

  3. Dandy Dogs
    Aug 1, 2022

    Chat is the only way to contact customer service

    I signed up on the app to check my upcoming concert tickets. One ticket was not there. I contacted customer service, and they informed me that it was unavailable. Chat is the only way to contact customer service; it takes a long time to send and receive messages.

    There was no notice or refund. The cash was returned to me. However, it wouldn’t have happened had I not contacted them. We are now in the process of getting a ticket. Make sure you monitor your account.

  4. Hector Barocio
    Jul 12, 2022

    I was disappointed that they didn't have an answer

    It was okay. However, I was disappointed that they didn’t have an answer. This time-sensitive issue will result in me losing $400 plus costs. I don’t have tickets or the email sent by AXS, However. I bought two tickets to the Brandi Carlile at Red Rocks in September. 9th, I received confirmation that my purchase had been confirmed.

    Afterward, I received the following message: Just one second! Please wait until we search for inventory. I’m worried that I’ve been tricked and am in a state of anger. I’m located on my way to the East Coast and have already bought my tickets for the plane to Denver. Please assist me. This has never happened before.

  5. Paula Cook
    Jul 2, 2022

    GREAT customer service supplied by Kaci along with AXS USA

    The tickets for Bob Dylan did not arrive on time. When I called AXS Customer Service via chat, Kaci C. of AXS USA was beneficial. She provided me with e-tickets I could print at home and resolved my issue. GREAT customer service supplied by Kaci along with AXS USA! Thank you!

  6. Matthias Flick
    May 18, 2022

    very frustrating

    Ticketmaster purchased concert tickets, and I had to retrieve them through AXS.

    AXS registration was not possible due to an issue with my email verification.

    After two attempts to contact customer service, I was disconnected twice.

    They were unable to resolve my problem. I spent 3 hours trying to retrieve my tickets. It was very frustrating.

  7. Craig
    Apr 22, 2022

    AXS- Physical Address Issues

    AXS incorrectly stored my physical address, which concerns data privacy as I, the account owner, cannot update it. AXS sent paper tickets to me to an outdated address that was more than three years old. It is not visible on my account. To purchase and mail the keys, I used a different address. A customer service representative informed me that they had updated my shipping address but sent a confirmation email with the old address. I could not refer to this email later if the ticket were misdirected.

    Although I have had positive experiences with AXS before, this one was the most confusing and troubling because they did not disclose my personal information. I was not confident that the ticket would arrive in the correct order and on time. The time between the event and shipping (5-10 business days) meant that the options offered by the customer service agent (wait it out, ask the venue for a refund, which could be another five business days) were not helpful. They also did not provide any confirmation email or updated confirmation.

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