13 Reviews on Ahooga Bike
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About Ahooga Bike
Aloha. We are Ahooga. We help you overcome obstacles and make lively cities. Also, we provide bicycles that are easy to use and bright. Our award-winning bikes are designed to address the needs of commuters and aid them in adopting bicycles. They range from folding (electric and not)-yet-efficient to light and modular electronic cargo bikes. Our collection of bikes shares one thing: they're simple and enjoyable to ride without the support of an electric motor. This unique hybrid idea allows you to ride your motorcycle superior to a standard electric hill-flattener. It also gives you complete control. Also, the battery autonomy range is A very flexible parameter. Designed in Belgium. Welded-in Europe. Visit our website to learn more: www. yahoo.bike
 322 580 1599 |
 [email protected] |
 https://ahooga.bike |
 Avenue Louise 259, 1050 Brussels, Belgium |
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No communication following the order
We paid for and ordered the bicycle on the 24th of September 2020, and by the 20th of January 2021, 4 months, there was no bicycle—more than the six to 8 weeks stated when we ordered the bike. The wait times were long, and no communication following the order. Ahooga is also claiming that they transfer the cycle to GLS delivery. However, they don't have a tracking number.
Communication was simple
Flexible when it comes to changing the date of service. Communication was simple. They were quick and precise about the work they did. Clear communication in English
It's the most convenient
I own an Ahooga Folding 36V, and it has changed my life. I'm in Paris and do not use public transportation anymore. I prefer to use my Ahooga. The foldable bike is small. Once folded, it can be put anywhere. It's the most convenient eBike available. I rode the train and the bus on it as I traveled outside Pari, which was excellent!
I would recommend them.
It's a light bike that you can take up the steps. It was missing a part on the bike. However, their support responded and solved the issue within a couple of days. Even though I had to wait three weeks for it to be fixed, I would recommend them.
It's just amateurism.
Very pleased with my folding bike despite minor accidents that could be improved, but it's not the best for service after sales. I'm sure communication between the company is not a thing, but for me. I'm giving one star to the bike in itself but not about the post-sales "service" because, for me, it's not an essential service; it's just amateurism.
Extremely unhappy with Ahooga Bike
Extremely unhappy with Ahooga Bike, who decided not to honor the warranty on my electric bicycle that folds (less than two years old) with the excuse that I left it in a parking lot for a short time during the downpour... As a Belgian brand, accept rain as an absolute shame! After-sales support is not responsive. It is impossible to get a manager on the line...
I would not recommend it
I have been a user of ahooga for about six months. It looks good from the outside but has a terrible electrical design. My motor has broken down twice in the past two months. If there's no electrical assistance available, my brushless motor can make it feel like you're riding a bike weighing 25kg to the top of the hill. I would not recommend it If you're looking for the product they're selling. They are selling a speedy and lightweight electric bike.
.I'm very disappointed with this company.
My bike was ordered at the end of December. It was delivered in May...We're in mid-July, and I'm waiting due to a part that is missing... Customer services assure you they will call back, but no one ever does...I'm very disappointed with this company. I was looking forward to more professionalism and a more proactive attitude by them.
I would not recommend it for regular bikers
I've been riding the motorcycle since last June, and it has been fixed three times in the past. The battery isn't performing as promised. It will need to be charged daily if you want to be sure that it won't fail you. The folding mechanism is ideal if you don't use it often. It could be an excellent bicycle for a leisurely city tour, but I would not recommend it for regular bikers or train riders. It's definitely not worth the price.
Since the product is top-quality
Since the product is top-quality, your customer service personnel were fantastic when I pursued it. Then I was almost oblivious to the top-of-the-line packaging my product was shipped in. I was able to reuse the packaging, ten out of five stars. Five stars would be the ideal rating If I could get feedback directly from the system instead of not being able to determine where my order is and needing to track it down.
I am thrilled with the Ahooga
I am thrilled with the Ahooga, the 24V foldable bike. It's an excellent design, lightweight, and easy to use.
It is incredibly smooth, both with or without power. I also own the Cowboy, but there's no way to compare.
My Ahooga bike is 10x more enjoyable and comfortable to ride. I gave the Cowboy to a close friend...
Poor communications and the slow response
The bike was a modular model I picked up on December 6th, '21. Bikes broke down at the beginning of March, after just 300 km of usage.
The dealers mentioned on the site at the date of the purchase were no longer there. The customer had to drive 30km to find an Ahooga provider.
The company was extremely reticent to begin repair work due to problems with Ahooga in the past concerning reparations.
May 6th and May 22nd, I'm still waiting for repairs and am getting very frustrated by poor communications and the slow response.
Knowing this, I would not have bought an Ahooga bike and definitely wouldn't recommend it.
I am left with no alternative but to submit complaints...
Be aware of your bill! The clerk has made a EUR600 error in my bill, and I've been waiting for my promised refund for a month! After three e-mails and two phones to customer service after sales and assurances, I will get my refund handled in the shortest time possible, and I am left with no alternative but to submit complaints...