Electric Bike Store Ltd

Electric Bike Store Ltd

7 Reviews
7 Reviews
Rating (4.0)
1 Star
2 Star
3 Star
4 Star
5 Star

7 Reviews on Electric Bike Store Ltd

  1. Vera Reeves
    5 rating
    Jun 1, 2023

    The build quality is top-quality components

    I'm happy about the Volt Pulse X. The build quality is top-notch and top-quality components are used throughout the process. My wife is preparing to make an order with the Volt Burlington, which is stunning. I reached Volt for a query or two before purchasing, and they were able to answer both efficiently and honestly. Thanks, Volt, as well as their local dealers, Jardine Cycles.

  2. Christopher Emerson
    5 rating
    May 3, 2023

    A satisfied customer

    My newly purchased Volt Pulse bike is fantastic! The bike was fully assembled within a couple of days after placing my order, and I have been out riding with smiles from defacement. It was delivered. The long, sweaty journey to work is now enjoyable - the steep hills and powerful headwinds were the main reason for my trip - the Pulse is a breeze without a hitch. In all likelihood, I'm a satisfied customer, and I would highly suggest this excellent product without hesitation.

  3. Ralph Krulder
    4 rating
    Mar 17, 2023

    The bike is running great

    The bike is running great; the only downside I can see is the need to take off the seat each time you remove the battery to recharge. It could be much more efficient when the storm was more stable, but overall, I am thrilled with the bike.

  4. Sandra Malibu
    1 rating
    Jan 21, 2023

    They didn't apologize for the error and offered no compensation, which I find insufficient

    I bought an electric charger bike, thinking it was not a complicated item to acquire. The charger was meant to be a present to my son, and I was not notified by email or phone to confirm that the purchase had been verified. After not receiving the item for two weeks, I called Electric Bike Store, and they informed me that the payment wasn't made due to the article appearing to be 'flimsy.' The delivery address details, the billing information, and the details on the card were correct, so beware of this business because they did not provide a single item. They didn't apologize for the error and offered no compensation, which I find insufficient.

  5. Marta Mucha
    4 rating
    Sep 26, 2022

    The bike is a great purchase

    The bike is a great purchase. Everything appears to be okay. I only used it for a few days, so it is still learning. I would have given it five stars if the shipping from your home to the shop had been more efficient. The shop was not willing to build it until you were paid for it, and you did not need to pay until it was assembled. I would say 23 days is too long from purchasing to receiving it. The buyer is somewhere in the middle.

  6. Amber Chang
    4 rating
    Jul 2, 2022

    Very Slow Technical Support Response Time

    After purchasing a Volt e-bike, I have been challenged to reach their customer support department regarding warranty problems. Their website stated, "our technical team can take up to 10 days to reply to inquiries". This is an inexplicably long time to be waiting for. After contact was established and the issue was resolved efficiently. The bike is one of the Volt Regents, is well-built, and can meet my requirements. The only problem I have concerns the "walk assist" mode of the Shimano motor. However, it isn't quite as effective as it could be. I am happy that Volt is working to speed up the time it responds to its customers.

  7. James Sharpe
    5 rating
    Jun 8, 2022

    The customer service is top-of-the-line

    The customer service is top-of-the-line. My bike's battery went out, and it was nearly impossible to locate another.

    It was a blessing that I discovered the store for electric bikes.

    They respond to questions from customers promptly and have an in-depth understanding of their product.

    I didn't know the model of my charger precisely, but that wasn't an issue since they instructed me to send a picture of my battery so that they could verify whether it was the correct model.

    I placed an order and was shocked to discover that I couldn't be home at the time it arrived due to family obligations.

    I sent them an email, and they waited in my name until I requested them to ship it.

    It was received quickly and safely, and now I can ride my bike once more!

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About Electric Bike Store Ltd

The Electric Bike Store is one of the leading retailers of e-bikes in the UK. The showroom of our head office is located at London Bridge near Borough Market and is one block away from London Bridge, which is located in the City of London. The showroom has the most recent and best electric bikes in the British market. You can also book a trial ride and demonstration. In recent years the design and technology behind electric bikes have experienced enlightenment. With new and more stylish models coming out every year, our goal is to offer our customers the top and most sophisticated electric bikes in the UK!

Phone207 378 4728
LocationAxe & bottle court, 70 Newcomen Street, London SE1 1YT, United Kingdom
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