Electric Bike Store Ltd

2 Reviews

2 Reviews on Electric Bike Store Ltd

  1. Amber Chang
    July 2nd, 2022

    Very Slow Technical Support Response Time

    After purchasing a Volt e-bike, I have been challenged to reach their customer support department regarding warranty problems. Their website stated, “our technical team can take up to 10 days to reply to inquiries”. This is an inexplicably long time to be waiting for. After contact was established and the issue was resolved efficiently. The bike is one of the Volt Regents, is well-built, and can meet my requirements. The only problem I have concerns the “walk assist” mode of the Shimano motor. However, it isn’t quite as effective as it could be. I am happy that Volt is working to speed up the time it responds to its customers.

  2. James Sharpe
    June 8th, 2022

    The customer service is top-of-the-line

    The customer service is top-of-the-line. My bike’s battery went out, and it was nearly impossible to locate another.

    It was a blessing that I discovered the store for electric bikes.

    They respond to questions from customers promptly and have an in-depth understanding of their product.

    I didn’t know the model of my charger precisely, but that wasn’t an issue since they instructed me to send a picture of my battery so that they could verify whether it was the correct model.

    I placed an order and was shocked to discover that I couldn’t be home at the time it arrived due to family obligations.

    I sent them an email, and they waited in my name until I requested them to ship it.

    It was received quickly and safely, and now I can ride my bike once more!

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About Electric Bike Store Ltd

The Electric Bike Store is one of the leading retailers of e-bikes in the UK. The showroom of our head office is located at London Bridge near Borough Market and is one block away from London Bridge, which is located in the City of London. The showroom has the most recent and best electric bikes in the British market. You can also book a trial ride and demonstration. In recent years the design and technology behind electric bikes have experienced enlightenment. With new and more stylish models coming out every year, our goal is to offer our customers the top and most sophisticated electric bikes in the UK!

207 378 4728
[email protected]
https://electric-bike-store.co.uk
Axe & bottle court, 70 Newcomen Street, London SE1 1YT, United Kingdom