Charged Electric Bike Store

Charged Electric Bike Store

6 Reviews
(4.3)
6 Reviews
Rating (4.3)
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Very good!
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6 Reviews on Charged Electric Bike Store

  1. John Feeney-Howells
    1 rating
    Jul 1, 2023

    Caveat Emptor - Buyer Beware!

    If you want to avoid a lot of stress then I suggest you avoid this company and shop elsewhere.

    In all my 60+ years I have never encountered a company as shocking and as distressingly awful to deal with as this: Customer service is woeful with a total disregard for upholding consumer law; I have ultimately had to resort to taking them to court to get what I am owed.

    This is not some large faceless company. As far as I have been able to determine there only seems to be one day-to-day management person, the managing director of Charged Bikes Ltd., Reece Larkin, an individual who has proven evasive and difficult to communicate with.

    I bought a £2K ebike online from this company. I mainly chose them because they are fairly close and I like to support the local economy when I can. In hindsight this was very bad rationale. They said they could deliver by local delivery withing a few days, which they did… Within an hour of delivery, having carefully inspecting the bike, I noticed that part of the bike was damaged and another part was missing. I also found that the manual provided with the bike was only in a foreign language. I immediately contacted them providing photographic evidence. They acknowledge the issues and even apologised but apportioned blame with the suppliers and, over the next few days, seemed reluctant to quickly resolve the issues or indeed provide any details of how they were going to do so. Meanwhile I did not use the defective bike. After a few days, and having given the issue considerable thought, including asking myself how could they not have noticed and known about the defects prior to delivery, I decided to refuse the bike and requested a refund as per my rights under the Consumer Rights Act 2105. The nightmare continued: Firstly they ignored me. Then they said that they would allow a refund provided I returned the bike at my cost and I agreed to a £400 restocking fee! That is completely unlawful! Following further delaying tactics by them, I have sadly had to resort to making a county court claim.

  2. Adam Hopkins
    5 rating
    Jan 21, 2023

    Thanks!

    I was able to adjust my gears, and they gave me advice about my options for resolving the problems with my cogs despite not having purchased the bike at the beginning for a fair price. Thanks!

  3. Jens Eckervogt
    5 rating
    Jan 21, 2023

    I just bought two electric bikes at this shop

    I just bought two electric bikes at this shop. They were accommodating. Bernard, and Reece (I hope I've got his name correctly), were accommodating, and there was no obligation to buy. They can help you select the perfect bike for your needs and have the experience to help you do that. They go the extra mile to make your experience enjoyable. Don't be deterred by the fact that the site is still under construction and redesigned, and don't be deceived by the fact that you can visit by appointment only. They have explained that this allows them to have time exclusively dedicated to you, which is a massive benefit in the present day. We give a big thumbs-up to this fantastic company.

  4. Derek Megson
    5 rating
    Sep 26, 2022

    Amazingly helpful and a great value

    I made an appointment. Reece spent a lot of time with me while I decided on my bike. Amazingly helpful and a great value. Reece also introduced me to the Green Commute Initiative, which meant I could buy a higher-priced motorcycle, thanks to the tax credits that helped me save a lot of money. Reece also provided an excellent job of handing over the bike on a night at a convenient time for my schedule. I couldn't have asked more.

  5. Manish Jain
    5 rating
    Jul 2, 2022

    Great job!

    A fantastic local store allowed bikes demos before purchasing and focused on customer support and service. Reece was an absolute professional. I was amazed by the low-pressure sales, the quality of the bikes they offered, and the time spent choosing the best bike. Great job! The price was reasonable, and the shop was great for locals.

  6. Ziya Balkan
    5 rating
    Jun 9, 2022

    Great customer service

    We purchased two Ebikes through Charged and are incredibly pleased with the entire experience.

    Initially, we took the standard route of major retailers, but we didn't get an enjoyable experience as the Ebikes they offered seemed cheap.

    They request that you set up an appointment before entering the shop. We initially were skeptical about why they do this. Still, upon our arrival, it became apparent that they made this request to provide you with their complete attention and knowledge in locating the perfect motorcycle for you. Therefore, we searched for an exclusive Ebikes shop and found Charged.

    They do not push you to buy or pressure sell, which is, in my opinion, a great thing. We discussed before our arrival our requirements, and they had Ebikes they believed would be suitable in the shop, waiting for us to take a ride.

    We purchased two folding Ebikes and are delighted with them, as we mentioned. Charged is a reasonably new business, but they'll succeed as they have achieved everything they wanted so far. Excellent service, friendly and skilled, and great customer service

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About Charged Electric Bike Store

Charged-ebikes.co.uk provides an incredible service for those looking for assistance and advice in the field of Electric Bikes. It is located at the epicenter of East Anglian recreation and natural beauty. With a vast, well-chosen, and well-crafted eBike inventory in our store, We'll help you discover your ideal Electric Bike. With Charged, you are assured that your needs will be taken care of by our employee's certified electric bike specialists and eBike enthusiasts. We are offering the most comprehensive expertise and service at the highest level.

Phone01284 703579
Websitehttps://charged-ebikes.co.uk/
LocationBury St Edmunds, Bury Saint Edmunds, United Kingdom
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