2 Reviews on Beacon Management Services
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About Beacon Management Services
The culture and self-image of a property need daily reinforcement through every interaction, every courtesy, and the continuous extension of their best efforts. A high standard is established and consistently met or exceeded. The Beacon Management promotes A culture of inclusion, which treats its employees as partners. By nurturing a strong sense of pride and belonging, Beacon employees become deeply invested in the success of the respective property.
 404 907 2112 |
 [email protected] |
 https://www.beaconmanagementservices.com/ |
 6285 Barfield Road, Suite 150, Atlanta, GA 30328 |
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A Tale of Incompetence and Deception
This HOA, well, it's honestly the most dysfunctional organization I've ever had to deal with. I can't believe how they thrive on being overly strict and making a big fuss about the tiniest infractions. And to top it off, when you finally manage to fix the issue, it's like pulling teeth to get them to acknowledge that it's resolved. I can't help but wonder about the sheer incompetence that must be plaguing their organization.
Their employees don't even bother to hide the fact that they're spinning tall tales. They told me with a straight face that the issues I'd been waiting for them to address for months would be sorted out in minutes, to mess with my head.
Now, I'm stuck here waiting for yet another couple of weeks, and they're claiming they haven't heard anything from The Board. It's just another one of those property management circus shows driven by greed.
I'm Fed Up with Modern Customer Service in Property Management
I'm frustrated with companies that keep coming up with all these SYSTEMS AND FORMS for paying customers like me to fill out, and they keep asking us to send photos. Instead of having enough people to ANSWER THE DANG PHONE and process the information directly, they burden us with these tasks.
My 92-year-old Mom is being asked to take photos and send them by email of weeds she SHOULDN'T HAVE TO KEEP REPORTING IN THE FIRST PLACE. If Beacon HAD regular walk-throughs, as people did in the 20th century, maybe owners wouldn't NEED to keep going back and forth with reps about one of the essential elements of property management: landscape maintenance.
IF... you would trim the fence trees and mow down the "jungle" next door to the South-facing side fence, maybe there WOULDN'T BE so many weeds in THE FIRST place that Come Back year after year. I'm sick of these online tasks we, as customers, have to learn. Don't ask to manage a property entire of seniors if you can't provide better attention in a LESS TECHNICAL manner more suitable to your clients.