(3.8)
Q&A
Is Zip Moving and Storage legit?
Zip Moving and Storage has 31 reviews on 99consumer.com, with an average rating of 3.8 out of 5. This indicates that most consumers are satisfied with their business interactions and dealing. Therefore, feel free considering purchases or engagements with the business.
How to reach Zip Moving and Storage customer care?
You can contact Zip Moving and Storage customer care via email at [email protected] or by calling them at 855 947 6543
Where is Zip Moving and Storage located?
Zip Moving and Storage is located at address 8620 Dakota Drive, Gaithersburg, MD 20877, United States.
Move Woes From Five Stars to Frustration
My overall experience leading up to the day of the move was fantastic. Even at the start of the moving day, I would have given it a five-star rating. Regrettably, things took a downturn swiftly after that. Ryan's indifferent remark of "I don't give a S*" regarding my move was evident as I discovered drawers that no longer open smoothly, scratched televisions, and missing cables. Moving items were carelessly left on the front porch of my old residence with no acknowledgment or apology. I had to relocate them back indoors, and now I may need to consider hiring another moving company or vehicle to complete the process.
2,700 Dollars in Damages and Counting
Zips moving has caused me $2,700 in damages and counting. See the invoices and broken items attached. If you are considering going with the company, I would highly recommend you go with anyone else. You have options and in hindsight after the damage and stress they caused, I would have paid double to use literally anyone else.
The moving van broke down and they made us jump start it with our two children (both under 3) and two pets in the car. They completely destroyed our brand new floors because the movers were slamming furniture down. They refused to let us put on furniture pads likely because they were rushed due to the delay after the van broke down. They broke my daughter’s Nanit stand and a $700 Restoration Hardware mirror. They wouldn’t unpack my daughter’s bed despite repeated requests and she ended up sleeping on the basement floor that night. When I reached out trying to resolve the issue, they offered me $50.
I’m shocked that they are still in business.
I’ve never experienced any company in any industry act so unprofessionally.
Extorion
They tried to extort me for more money; when I refused, they canceled my move, and I had to get uhaul and move myself.
A fantastic overall experience
It was the first time you could respond to the quotation request, and it took just a few minutes from when I made the request. Andrew was knowledgeable, and, considering the possibility of getting different quotes, I was left with confidence. When I went through the inventory, he provided me with a price, and I asked him to confirm the accuracy of it. My sibling (I paid, and she moved) was very pleased about the team; thinking the run was only 15 miles, they threw in as much as 500 miles on a rough road. They did not spend time(adding the cost). Absolutely a fantastic overall experience !!
Efficient and careful
Luis and his crew were efficient and careful when shifting us out of the townhouse (so many steps) and to our new house. They were careful to wrap fragile things with care and could handle the furniture on hardwood quickly. Thanks so much!
A great job
I was forced to relocate quickly because my home closed earlier than anticipated. Moving again caused me to be very anxious. The two-person moving team performed a great job. They safely packed my belongings with care. They were swift and helped me move to my new residence within less than 3.5hrs
The insurance company isn't paying
Movers looked at my sofa and found no issues before moving it, but they damaged the couch, admitted they did cause it, then informed that the insurance company it was the same the moment they took it off. They were pleasant throughout the process, but they lied and charged me $2500. The insurance company isn't paying the replacement value of $2500.
They could not finish the work until we had signed for the higher price
We hired Zip Moving to relocate our home and office for a same-day move to a new location just one hour away. They bid lower than the required amount to secure the contract. After the work, they admitted that they underestimated the job and raised the price by 50 percent. They could not finish the work until we had signed for the higher price. We signed for the higher cost, and work was resumed. They took half of our belongings to the new location but failed to finish the task that day. They said they'd deliver the remaining items in the morning. The next day, they called and informed us that they did not have any workers the day before and would be unable to employ any workers the next two days due to an upcoming holiday. They held our belongings incl, using business inventory, equipment, and other items, for three days, and we weren't able to run our business. We requested that they ensure our list entirely as they had it stored in a truck for three days (against our wishes), and they would not do it unless we paid an additional. This incident has me questioning all the 5-star reviews they've received. I could have spoken to random people with an automobile and had superior services than the one I received from this.
We highly recommend their services.
Zip Moving and Storage is an outstanding storage and moving business. All the people we dealt with were professional. The estimates agreed upon at the start were reasonable, and the total cost ended up being lower when all was done. Zip put our property in storage for two months as we waited for the construction of our new house to be finished. The crews who moved us (2) under the supervision of Martinez Fernan were efficient and polite throughout the move making sure not to cause any damage to any property. We highly recommend their services.
I haven't got a reply.
The moving company cultimatelydid not remember a few things at my previous home, and I did not realize until after I paid. Then, when I wrote to Justin with a concern, who helped me organize the move, I haven't got a reply. Absolutely unacceptable, particularly considering the price.
It is imperative to communicate more to be done
Nearly 4hrs delayed my moving time. The people on my truck had been delayed due to the previous customer. I was very disappointed by this. Since I was forced to make two stops, I can't blame the guys on the truck. They were very polite and apologetic. Their names are Edwin and Carlos. They completed their work around 930pm. They handled the drive to Washington Dc and torrential rain in Frederick and Damascus. KUDOS TO THEM. My issue was with the coordinator, who didn't keep me updated on the subject. It is imperative to communicate more to be done!!
The movers were very professional and careful
The initial call to set up was pretty simple, and the firm was professional, responsive, and punctual. The cost was fair compared to other movers in the area. The movers were very professional and careful. They performed their work continuously without any issues or difficulties. I took 1 star because the first representative of the company who gave me an estimate of 7-8 hours for the completion of the move stated that this was an estimate that was on end and that it could require less time. It was discovered that it took me 8-1/2 hours to complete the move, and the price was higher than what was stated.
Terrible people
Terrible people. They moved us out of Annapolis to Annapolis and were charged two hours of travel. The lamp was smashed at the new residence. We took it to our faces and then refused to pay the company. Claim forms are abysmal and extremely slow. We wouldn't suggest using 500$ referral codes. They're garbage and should be disposed of and stored in Zip. Nemanja was the horrible crew manager.
They were extremely professional.
Zip Moving was a great experience. Our coordinator did a great job keeping us informed throughout the entire process. Fernando and his crew arrived at the arrival time and quickly packed the apartment. We stopped by our storage facility before moving into our new residence. They were efficient, but they took their time, and they were extremely professional. I highly recommend them to anyone with relocation needs!
Just as they fooled us
DO NOT USE THIS SERVICE! My mom had to move into a community for seniors. Despite any communication issues, the residents only moved half their belongings, unpacked packed things, watched TV, andplayedy on the phones. They also scratched at the flooring and punched holes in the walls! Not only did my mom pay more, but she also gave them food to encourage them to complete the task. If we tried to contact them for help, the answer was, "oh well, not our problem!" In the simplest terms, they took advantage of an elderly person and stole her money! Do not use this company, and do not allow the reviews to be a deceiver, just as they fooled us! !!!!
They were prompt and professional.
Jose R. and his team were fantastic! They were prompt and professional. They moved our home with great care. We moved into our new residence in record time, and our belongings arrived perfectly. Every member of Zip Moving was exceptional, including Beth, Dean Joel, and David. I needed a few modifications to the initial estimate, and they helped me move more manageable and stress-free.
The movers damaged my possessions
HORRIBLE! UNPROFESSIONAL! The movers damaged my possessions and punched holes in the walls when moving me. Don't hire this firm. They are the least professional negligent, incompetent, and negligent team of movers I've ever had the pleasure of working with. The most important thing is that the team leader damaged my headboard, which could have been easily avoided. However, the team leader was constantly on his mobile throughout the process, even as they drilled holes into the walls. The movers failed to take the proper steps to disassemble my headboard as they rushed to transfer me. The lead of the team was distracted and unfocused from beginning to final, which cost me extra money for repairs needed because of their inattention.
Customer service communication was excellent
Customer service communication was excellent throughout every step of the process. Everything was dealt with efficiently and quickly. Movers were courteous, friendly, and incredibly hard-working. I would work with this company again and highly recommend it to family and friends.
The most efficient
The most efficient. Professional, prompt response to all my questions. Honest. Arrived at the right time, excellent moving company, totally up to date. Excellent packing. Not one item was damaged or lost. Fair pricing. We will never go to anyone else.
Our team was amazing!
Our team was terrific! Friendly, professional, and accommodating during what could be a very stressful day. They were cautious about our belongings and homes while moving into and out and were highly efficient in their efforts and time.
Thank you to Too and Alex
Hassle-free relocation that was hassle-free. The items I needed were delivered on time to another state, and not of my items were damaged. I'll be using Zip to move my things in the future. Thank you to Too and Alex.
Zip Movers was excellent!
Zip Movers was excellent! They were precise regarding their prices and punctual with their service! They were efficient and efficient. I appreciated how they wrapped my possessions and ensured they did not scratch walls while moving. I will be hiring them to help me the next time I need to move!
Excellent company!
Excellent company! Zip Moving and Storage made my long-distance move simpler than any other relocation I've had before. I relocated from GA to WV, with a gap of a week. Zip was responsive and friendly from the first quote until the final. The pricing was transparent and fair, and they always arrived punctually. And they often checked in to see how the process was progressing, and not a single item was damaged, broken, or stolen. I cannot say enough positive about this company or its fantastic team.
I'm so happy I decided to choose Zip Moving
I'm so happy I decided to choose Zip Moving for my move! Ryan, as well as his crew, made a move simple and stress-free. In the days before my moving day and the day of my action, the Zip Team was constantly in touch with me to ensure all was discussed and agreed upon before my departure. On the day of my move, Ryan and his team were pleasant and took care of all my belongings with attention to detail. I would highly recommend Ryan and his team!
I found the experience fantastic
I found the experience fantastic, and the team that moved me was excellent. I was pleased that those two who carried me home also took care of the delivery. There was a communication issue in the middle of the way, but overall the team is proficient in navigating an out-of-state move. I would use these guys again.
Fantastic!
Fantastic! From the beginning, they have been hands-on in the preparation and execution. On the day of delivery, our team truly listened to our suggestion to be vigilant at the new residence—quick and secure delivery.
Wonderful experience
The team arrived in the middle of the time frame I was offered. They were very cautious and thorough with my belongings. They were highly professional and polite. We couldn't be happier. They are worthy of 6 stars! Wonderful experience.
The experience I had working with Zip moving was highly positive
The experience I had working with Zip moving was highly positive. Summer and her team members were available to assist with estimates and arrange the pickup and delivery of my furniture. The people who packed my furniture were cautious; however, they were also quick and efficient. I'm rating them a four because there was furniture from another person inside the truck and they couldn't load all my furniture.
They were forced to interrupt my packing process, empty other furniture, and load my remaining table. It was around 10 o'clock when they have done. The delivery was terrible. But the delivery was on time! The men were all helpful and friendly. There was nothing lost or damaged, only some scratches on two furniture pieces. I would recommend them to others.
Ryan, Kevin, and Felix were fantastic!
Ryan, Kevin, and Felix were fantastic! They were efficient, punctual, courteous, and excelled in their job. They managed the relocation while being open to any variations during the process. It was smooth. The customer service was professional and efficient in communicating throughout the process of moving. Andrew, along with Niki, was fantastic!
Zip Moving was fantastic!
Zip Moving was fantastic! From the initial contact until my actual moving day, the team was friendly, professional, and easy to speak with. They responded to all my concerns and provided upfront information about the cost and their capabilities to do the task. I will recommend them again, and I wouldn't be reluctant to recommend them to anyone who needs help with moving.
Movers arrived promptly and quickly
Recently we relocated furniture across Georgia from Georgia to Maryland.
We were delighted with the service offered through Zip Moving and Storage.
Before moving day, the entire process was explained clearly and supported.
On the day of pick-up, the two movers arrived promptly and quickly.
They took care of the furniture with respect. The table was taken away the next day and placed correctly.
Overall, Zip Moving and Storage is reliable, and their service is efficient, safe, and reasonable. We'll work with Zip Moving and Storage in the future.