21 Reviews on Veritas Global Protection
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About Veritas Global Protection
Veritas Global Protection is an international company that offers warranty service agreements, extended warranties, and various F&I services to dealerships throughout the United States and the world. Veritas Global Protection Plans cover virtually everything that has an engine. We offer coverage for all electronic vehicles, luxury cars, motorhomes, and other power sports vehicles. We aim to achieve an "A" rate in everything we do, from customer service, claims, and customer support to our insurance providers and other partnerships. Veritas Global Protection prides itself in being a business that strives to be the most effective.
 888 585 1530 |
 [email protected] |
 https://veritasprotection.com/ |
 3550 N Central Ave, Phoenix, AZ 85012, United States |
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A Shocking Revelation: Veritas's Disregard for Customers Will Leave You Astounded!
After 33 years in the industry, I thought I had seen everything. But nothing could have prepared me for this company's astonishing level of customer disregard. Brace yourself for their outrageous policy: they insist on providing the parts, even if it means leaving you without your car for weeks. And if you dare to have the repair shop give the details instead, get ready to pay the price difference between wholesale and retail. Stay far, far away from this company! I wouldn't wish this experience on anyone in the market for a warranty.
Veritas Global Protection's credibility is a big issue!
In January, I purchased a used truck. However, now in May, I am encountering issues. When I took the car for transmission servicing, the technician at the repair shop explained that the transmission needed to be repaired or replaced due to symptoms observed during the test drive. Veritas Global Protection dispatched an "inspector" to the repair shop, who confirmed the technician's findings. Despite this confirmation, Veritas is now denying the claim, stating that it is a "preexisting condition" that existed before I bought the truck. This raises a significant concern: What is the purpose of having a warranty if all repairs are dismissed as preexisting conditions, particularly when purchasing a USED truck? It appears that used car warranties may be nothing more than a scam. I strongly advise against squandering your hard-earned money on them.
DO NOT BUY VERITASGLOBAL PROTECTION WARRANTY.
They have terrible service, as they don't cover all claim expenses. Moreover, if you cancel their policy, they deduct a small portion of the claim they previously covered. They also refuse to cover most of your claims, citing their rules and assumptions. I strongly advise against purchasing additional coverage unless it is directly from your vehicle manufacturer.
A poor quality
It was found that two of the cylinders failed to fire. However, they repaired only one cylinder since one of the cylinders was operating when they did it. They advised me to wait until it fired and the vehicle couldn't be driven. This sounds like they're putting me at risk. They are a pain to work with and a bit unprofessional. They're in control to impose their will on the consumer, but they can't take them to court and lodge an official complaint. I'll never purchase an insurance policy from a dealer. This is a bad decision on my behalf. The only good thing is it's a poor-quality car, and the guarantee has already paid for itself. $4k.
I highly recommend
Veritas Global has met my expectations regarding car protection programs and excellent customer support. They have made selecting and buying the plan effortless and enjoyable. I highly recommend Veritas to all.
you are surely lying
Veritas Global Protection is not a reliable company
Recently, I had an unpleasant experience with Veritas Global Protection that I must share with others. When my car's oil pump needed repair, I tried using my warranty coverage, but Veritas refused to cover the expense since it wasn't under warranty. Even though I thought my warranty should have covered it, I ultimately had to foot the bill myself, even though they said their policy should have covered everything.
When I encountered another valve gasket leak, the certified service company I used advised me to contact Veritas. Unfortunately, when I did so, they said they wouldn't cover the repair because my car had over 100k miles on it - even though its coverage expiration mileage was 120k. Its expiration date was October 23/2024.
I was stunned when the Veritas representative informed me they cover engine parts, transmission, water pump, and oil pump - yet still refused to cover my valve gasket leak. Even though she acknowledged they cover oil pumps, when I mentioned my past issue, she claimed I never reported it even though certified service companies did.
Even worse, some customers have accused Veritas Global Protection of being thieves, paying only part of the estimate regardless of what's needed. When I attempted to reach them about this problem, all they said was "Too bad" and offered no further assistance.
Veritas Global Protection was an unreliable company. They took my money and refused to fulfill their promised services, which frustrated me. In my opinion, it's a complete scam, and anyone considering using their services should think twice. Auto dealers should avoid offering the Veritas warranty program at all costs; my overall experience with them was terrible, and I would not recommend them to anyone.
The truck was dropped off at the dealership
The truck was dropped off at the dealership in December because the heated Seats weren't working. I contacted Veritas before leaving to ensure his part was covered. The dealership contacted me and said the claim was denied. I was told yes. I got Veritas and was told it was dismissed because the dealer did not offer "proof of failure." Then I press the button, and they do not work. Isn't that proof of failure? They do not come on, and they did in the past, so further evidence is needed.
The truck is back in the 1st week. Is back. On Jan 11th, I call the dealership to inquire about the issue. Veritas has sent a third inspection company, and the inspector has 24 hours to be present starting on the 10th. Dealership code dealership, but no one has arrived. I contacted Veritas and was told there was a "MISSCOMMUNICATION" between Veritas and 3rd party.
Someone will be there. Their site states lightning-fast response times to claims. It is Is seeks Light. Ning Fast? Can you estimate the 17th as 24-48 hours following the 10th? The people you are terrible. I need to be at work on Monday morning, and they suggest that I rent a room and get reimbursed if the claim is accepted... What, you made a mistake, and I must pay for the mistake you made by making a mistake?
The process was pretty easy
My first claim was rough, but I didn't understand the procedure... The second time around, the process was pretty easy. They paid 1200 of the charge and were driving my car the next day. On both claims, they spent the bill before me having collected the vehicle... When the car was picked up, the charge was paid. This guarantee for me has paid for itself, and I'd do it again in a heartbeat. If you don't adhere to the process, they won't be able to pay, and I don't blame them. You must find a service willing to comply with the procedure—simple, straightforward, and worth the price.
This company is a fraud
This company is a fraud/trash. I paid more than 3000.00 to get my warranty. I had my car for six months. The engine light was on, and I took it in for an inspection; the bill was 3400.00. Veritas sent their technician to examine a problem that was discovered. They denied my claim due to my time stamps for diagnosing differ. Like REALLY... The positive reviews are fakes, and most talk about fixing their cars. They make you bind arbitrarily, and therefore, you aren't able to take them to court. Avoid a dealer's offer to sell these to the customer. ZERO STARS
The call center is investigating!
They're a fraud and don't make their promises. They will accept your claim and don't respond after receiving it. If you make a call and receive a busy signal, and when someone does answer, the manager will say that the call center is investigating your claim and will take some time. The call center won't connect you to the management. They will not give you anyone's name—a colossal rip-off.
I'm delighted
I've been a Veritas Global Protection member for more than one year, and I must say that I'm delighted. They provide several plans to pick from at a price that is affordable, and their customer support is of the highest standard. When I've encountered a problem, they've been quick to address it. I highly recommend them to anyone who needs a protection plan for cars.
It was pretty unsettling
Recently, it's been like every aspect of my existence is falling apart on me all at once. It was pretty unsettling when my car chose to join the list. When I contacted Veritas to inquire about what they could offer, I didn't think I'd get anything however; they proved that I was wrong. The representative I spoke with was beneficial and let me determine my following actions. I could begin my claim and have it approved within minutes. While waiting for my car to be fixed, they ensured I had everything I required. I am delighted with the service and assistance they gave me. They were able to turn my life around. Thank you, Veritas!
I am experiencing major problems
I bought a bumper-to-bumper guarantee from this company. In less than two weeks, I am experiencing major problems that cost more than $4,000 to repair the suspensions on my car and the car's computer. The warranty says that the issue is covered; however, the contract does not pay for it, and, on top of that, creates excuses. I'm going to get an attorney to resolve this issue. I have decided to cancel the warranty I could use for two months. Anyone who reads this should not buy this warranty. It will be a pity to do.
They were pleased with the process.
Recently, I saw many customers who required repairs to their cars. All of them were covered under a vehicle protection plan that included Veritas. Claim submission with them was simple and handled professionally. I could tell my clients they were pleased with the process.
Delighted with the experience.
I recently bought an EV policy from Veritas Global Protection and was delighted with the experience. It gives me the peace of mind that I'm covered for any unexpected circumstances.
This is a fraud!
These are all thieves. They decide the amount of an estimate they will pay regardless of the amount required. I experienced a breakage requiring replacement parts and 8 hours of labor. They initially rejected the claim and then stated that they would only pay for 3 of the eight hours of work. When I tried to communicate with them, they were TOO bad, and there was no way to fix it. This is a fraud! Every auto dealer shouldn't offer a Veritas Warranty program.
I can trust their insurance strategy
Every time I've had a conversation with Veritas, I have felt that they have allowed me to think that I'm being taken care of, and they are always willing to assist me. When I require a vehicle repair, I can trust their insurance strategy to help me out.
I strongly recommend
They managed to transform an unpleasant circumstance into a fantastic experience. My car hadn't been in my possession for long, and when I required repairs, I was uncertain whether I'd be able to pay for the cost. The repair shop I took my vehicle to successfully approved my claim and started more quickly than I anticipated. It saved me the cost of what I believed would be a hugely expensive repair. I strongly recommend that anyone who owns a car or wants to buy one talk to them.
I am incredibly grateful
I decided to buy an insurance plan to protect my vehicle from them after my car began to wear out. My car recently stopped working, and I'm so glad to have it repaired using the insurance plan I paid for. I successfully got my vehicle to a repair shop to be back on roughen. Then I reached them. I roughened them; they were extremely accommodating and considerate of my circumstances. Ad in a short time. I am incredibly grateful for their assistance.
Refused to cover any claims
BEWARE! Veritas has advised the owner to bring his 77,000-mile vehicle to two different shops and has refused to cover any claims. If you believe you've got anything fixed, read all the reviews. You are contacting the Better Business Bureau Monday and an attorney for help.
I purchased it brand from a dealership
I've owned my car for two years and am at its end. I purchased it brand from a dealership, and the car was in excellent condition, but you must be too cautious when purchasing a vehicle, and I've got my kids to consider as well. I had a reason to go with my plan a few weeks ago, which was great. The expense was covered, and my mechanic had a relaxing time. He's not a big person who is a bit of a snob, so for him not to be a complainer means there's no reason to complain. It was a simple experience.