3 Reviews

3 Reviews on Utilita

  1. Joseph Barberino
    July 13th, 2022

    the issue wasn't solved

    I was on a phone call, and the issue wasn’t solved. The person on the other end of the line was not confident in her actions. She was not paying attention to what I said and, in one instance, told me to return the call within 3 to five days.

    I just received a credit of PS25, and even though she could observe that I had completed the payment, it was not showing on my bill. On top of that, the payment code was accepted. I’ve been promised a phone call shortly, and I’m just hoping I get it.

  2. Thomas Martinez
    June 29th, 2022

    finally did work

    The night before, we were without power for 24 hours because we were brand new to the property and had no number to top up. I called four customer service, but they all made the wrong statement, and the power didn’t come on until this morning when I called back. She was a lovely lady ( Her name is Lucille, and she was on the phone for two hours straight), and I was given the correct number to top up, and it finally did work.

  3. Louise Mccullough
    June 1st, 2022

    excellent assistant

    After waiting for a long time, I finally spoke to Sphe, who was an excellent assistant! He was able to comprehend and showed me how to conduct the meter reading.

    We changed my information and scheduled an installation for an intelligent meter. The customer support skills of his staff were excellent.

    The only issue with Utilita has to do with their site since they don’t always provide the response you expect or be contacted. If you require assistance, I would highly suggest calling.

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About Utilita

Utilita Energy is one of the leading UK Smart PAYG Energy suppliers. We offer everything you require to ensure that your home is switched on. You'll be able to see precisely what you're spending on your gas and electricity using our smart meters and the In-Home Display. Our Award-winning My Utilita app provides more control and transparency of your energy consumption to monitor your energy usage any time, anywhere. Find out more information at www.utilita.co.uk

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United Kingdom