30 Reviews on USA Jacket
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About USA Jacket
USA Jacket is the one-stop platform for those looking to purchase authentic leather garments inspired by Superheroes and TV Series. We guarantee to deliver Jackets that meet your expectations at an affordable price.
 [email protected] |
 https://www.usajacket.com/ |
 151 Genesee Street, Utica, NY 13501, United States |
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Bad Online Shopping Experience
My experience with this company has been quite disappointing. To begin with, I ordered a jacket, but the item I received bore no resemblance to the one depicted in the product image. It was a completely different jacket altogether, and to make matters worse, it arrived damaged.
I promptly reached out to the company through email in the hopes of getting the correct jacket I had ordered. However, instead of addressing the issue by sending me the right item (which they might not even have in stock), they attempted to persuade me to keep the incorrect jacket. They offered a mere $45 discount on my next purchase as compensation. I declined this offer, but then I received another email, offering a $60 value or the option to return the item.
What's infuriating is that they are also trying to shift the return costs onto me, including the postage fees and a restocking fee. This is utterly absurd because I didn't change my mind; I received the wrong item, and to top it off, it was damaged. I've been engaging in lengthy email correspondence with them for days because their provided phone number is non-functional. I will endeavor to provide an update if this situation gets resolved, but, in my opinion, it's best to avoid making purchases from this company.
It's the wrong size
I ordered an Elder Maxon Battlecoat through the company. The process of ordering was straightforward, and my order was shipped promptly. The problem is that it's the wrong size, and all attempts to contact the company regarding exchanges were rejected. Their exchange form that is on their website has not received a reply. The chat feature is only able to generate general reactions. The "phone number" is a Whatsapp number that is unanswered and immediately disconnects if you attempt to dial it. The account I created to purchase the item now will not allow me to log in.
A fraud
My jacket has not been sent out or even delivered. I've waited patiently and haven't received any update in any way. I'm either looking for a refund or a jacket. The site is a fraud that isn't worth the cash.
It appears decent
The overall quality of the garment isn't all that bad. However, the cost I paid for the jacket and the final product wasn't worth it. I purchased the M65 jacket. It's still cheaply produced, but it's not the end of the world since it appears decent.
An imitation jacket
I spent $129 on an imitation jacket that Travis Kelce wore in the parade! The jacket is made from plastic. Chiefs' colors of white, pink, and orange? I THINK NOT!!! After that, Lisa Amber offered to refund me the amount of $10, which I'll likely never get! The jacket was purchased by a stupid person in Pakistan disguised as a USA-funded company! DO NOT BE FOOLED LIKE I WAS ...YOU HAVE BEEN WARNED!!!
Fraudulent purposes intentionally.
I'd have regretted having bought that item. I ordered a jacket and received the receipt. Since then, I've exchanged numerous emails. In the simplest terms, one "Lisa Amber" keeps coming up with various excuses that the order is not being processed. It's been almost 20 days since the date! They have stopped responding, and they have refused to return my money. Many sites, such as Facebook and Instagram,mpt to appear as American businesses, even though they aren't. If you go to their website through their "contact us" section, you will discover that they're located in Dorset, UK, as their telephone number. Every item they advertise has their prices in dollars for fraudulent purposes intentionally. Avoid them and save your cash!
I was disappointed
I recently ordered a Luther jacket from this site and have yet to receive it or any updates about its shipment. When it finally arrived, I was disappointed to find that the material was not the wool blend advertised but rather a cheap costume shop imitation. To make matters worse, when I tried to leave a review about my negative experience, the site added text at the bottom saying I "recommend this product" despite giving it a low rating. I would caution others against shopping on this site and suggest looking for alternative options.
The jacket/vest is beautifully made
The jacket/vest is beautifully made. Very durable. I love the accents on the lapels. Ordering, receiving, and billing all went smoothly. The only problem is the jacket/vest smells horrific. It’s been hanging in the garage for over a week, and I am trying to air it out. Still smells horrible. Hoping the stench dissipates soon.
We ordered jackets for the Disney Descendants
We ordered jackets for the Disney Descendants. We were highly impressed by the quality of the work. A friendly customer service rep immediately addressed our concerns in ordering/shipping/etc. Lisa was so helpful. We highly recommend this company and will continue to do business with them in the future.
I require more jackets or coats!
I discovered USA Jacket while searching for new jackets for the coming winter. I was amazed by the quality of the products and decided to buy this Goku Drip Puffer Jacket. I'm pleased to report that the item was delivered before I expected. The jacket's quality is 5/5. I'll purchase from this site when I require more jackets or coats!
I was awed by the level of detail and function it offered
I ordered David's coat from Cyberpunk 2077. when it arrived, I was awed by the level of detail and function it offered. It appeared to be straight from the game and seemed to be able to withstand everyday wear. It's top quality. Plus, when you purchase the model with lights, the wires are well-secured and do not feel like they will fall out or be lost within it. The only issue I had with the jacket was that I first went for a medium instead of a smaller size.
A return or exchange policy isn't a return or exchange policy!
A return or exchange policy isn't a return or exchange policy! Even within seven days. Easy Returns isn't accurate. It's not simple and involves coming from a more significant sum of cash, even for exchanges. I had to exchange the size for a different size, but they gave me a 10-dollar refund and ten bucks credit towards a purchase of 80 dollars. Beware of the buyer. It is better to get your size perfect If you can, which will be a challenge for the internet-based retailer.
Delivery was extremely rapid
The staff from USA jacket were accommodating in customer service, and their delivery was extremely rapid. I decided to speed up my order, and it was delivered across the globe in just one week and arrived just the time I required it.
The measurements for the coat were spot-on on their website, and it fit my dad just like it was explicitly designed for his specific needs. The quality of the leather and the stitching were incredible. My dad was thrilled to receive the gift. Thanks, USA jacket, for making my dad's day.
It was huge and of poor quality
The jacket was bought as a gift for Christmas. The jacket didn't arrive at the time that they stated it would. After opening it, the coat did not appear like the one we had seen. It was huge and of poor quality. We tried returning it but were not given a return label.
After we managed to find the purchase email and we were disappointed, we contacted the seller. They could not offer us an exchange, saying it was more than 30 days. Did I mention that it was a gift from Christmas? Find a different store where you're a valued client.
My husband was thrilled with the jacket.
I purchased my John Dutton Yellowstone Leather Jacket Season 3 to celebrate my hubby's birthday. However, the fit wasn't the right fit. I contacted customer support, and they replied quickly and suggested several options to resolve my problem.
I was impressed by the service provided by customer service. I was impressed with the speedy response to my inquiries. My husband was thrilled with the jacket.
A great price for an item of clothing
An excellent price for an item of clothing . I bought the leather version and am happy with the purchase. It is precise as described in the photo and description. It was beautifully done. I usually wear an L.
However, I ordered an XL, which is my size, so I believe smaller sizes are being used in this case. The customer service is excellent, and the delivery was quick, even though it came from Pakistan. 100% fan.
I'm extremely satisfied
I'm delighted. The experience I had with the customer service of the company is remarkable. They were very flexible. When my jacket was finished, they provided me with a few photos and stated that they could alter anything I desired. However, it was exactly like the one I was looking for. I spoke to a lovely lady via e-Mail throughout the entire process, and I'm not able to have a bad word to say about this business. Recommend!
Customer service has been among the most excellent
Customer service has been among the most excellent I've ever experienced. I bought an Akira Bomber Jacket, and although they didn't provide me with the patch worn across the chest (because of safety concerns with Covid-19), The high-quality of this jacket is top-quality, and I'm not complaining. They've responded and resolved any issue I've encountered within two days—rapid responses and always very helpful.
It was of good quality and was very similar
I was skeptical about buying from this site, but I am happy to declare that I had an excellent shopping experience. I purchased the Gentlemen tracksuit, and it didn't disappoint.
It was of good quality and was very similar to the suit in the film. The pants were a bit less than the ones I had ordered; however, customer assistance was able to get me the right size for free or shipping.
My issue. Lovely coat, by the way
I purchased Venom 2. Eddie Brock Detroit Lions Jacket for my husband. We received the jacket and discovered it was too big for his size. The customer service was friendly and patient in helping me resolve my issue. Lovely coat, by the way.
This jacket is GREAT quality
We recently purchased an outfit purchased from USA Jacket. It was the I Am Not Okay With This Sydney jacket. This jacket is GREAT quality. However, it was a bit large for my child's size due to the lining in the coat.
I was able to get an exchange for a tiny fee, and I was able to keep the small jacket. My daughter as well as I am going to wear matching jackets when we arrive in Texas! I will order another one at USA Jacket!
The customer service was extremely prompt and efficient
My daughter bought her the Back to the Future Marty McFly Puffer Vest. The quality is top-notch and very well-made. Shipping was swift, and the item was shipped perfectly. The customer service was extremely prompt and efficient.
We also found that the women's sizes were petite. My daughter is tiny and was able to get a Women's Large. Therefore it is advisable to double-check the size before making a purchase. However, overall, my daughter was happy with the jacket.
Great company all the way around!
I purchased a jacket that looked like Ryan Gosling's in the film "Drive." It arrived promptly (especially given the COVID crisis) and came with beautiful satin-like material.
The jacket was a little too oversized, but I could make it smaller. The customer service allowed me to keep the coat and gave me a refund in part. Great company all the way around!
I wish you all the best to succeed and grow your business!
I'm an Italian, and I reside in Italy. I watched an episode with the guys and was looking to own the Billy Butcher jacket at all costs. There's no place to find it, But this website allowed me to purchase the most stunning coat ever!
Within 15 days, it was delivered, and the item's quality is exceptional, top-quality. I'm saying this in Campania dialect"puozziati campa Mille ani" (you could live for 1000 years). BRAVI! I wish you all the best to succeed and grow your business!!
Khaki Leather Sleeve Jacket
I purchased my Leather Sleeve Khaki Green Cafe Jacket, which fit slightly smaller than I expected. The quality was good, and the staff who helped me was accommodating and courteous. They gave me a range of alternatives to resolve the problem.
I've never previously ordered from them and was somewhat concerned; however, they have proved trustworthy. I'll probably purchase from them again in the future.
A mistake on my part led me to be sent the wrong garment
A mistake on my part led me to be sent the wrong garment. I contacted customer support, and they quickly responded, proposing solutions for the problem. The result was that I was with the jacket I had wanted. If you're considering purchasing it, I highly recommend the Laurel Lance Black Stitched Leather Biker Jacket. I'm here to assure you that I'm happy with it. I didn't rate it five stars because the initial shipment was promised before Christmas but did not arrive until a few days later. This was extremely disappointing since the jacket was bought as a present.
Great customer service
I received my Kingsman golden lasso jacket with incredible speed because it was made custom-made and with all the necessary measurements within less than two weeks. The orange hue that the coat has is precisely in line with the film, and it's a fantastic present for my son. It is, however, too small. Ordering according to dimensions (XXL..) likely is a better option. I was offered a partial refund or a re-order with additional p&p. I decided to take a partial refund. Great customer service.
Delivered quickly
I bought a Bengals starter jacket to wear for this year's Super Bowl and needed it delivered quickly. The staff of USA Jackets did a fantastic job in not only getting it paid in record time for the big game, but the quality of the product and the jacket was better than I could have ever hoped for. I am in love with it! The customer service was fantastic as well. Extremely responsive and accommodating. Thank you, USA Jackets, for making my Super Bowl! Thank you, Arizona.
Unsatisfactory Customer Service
This company sold me an Elder Maxon Battlecoat. My order was simple, and I received my package quickly. The problem is that it is too small. Every attempt to contact them about an exchange has been rejected. Their website's exchange form did not produce any response.
Their chat function only returns generic responses. The "phone number" on their website links to WhatsApp that does not get any answers and disconnects immediately if you attempt to call it. The account I created for the purchase won't allow me to log in.
FANTASTIC CUSTOMER SERVICE
This site was found while looking for Newt Scamander’s New Coat. The coat was being sold using stock photos. Although I was skeptical, I decided to give them a chance. I don't friendly and responded to all my questions and requests. They were kind enough to show me the completed coat before shipping it.
I w I don't regret ANYTHING.as able to see the clear coat in detail, and they even sent me photos. They were kind enough to let me know that they would refund me if I weren't satisfied with the final product. The design on my coat was printed, not threaded wool. It photographs beautifully! You can't even tell. You can buy with confidence. USA Jacket is legal!