5 Reviews on US Mobile

  1. Shannon Lawhorne
    September 21st, 2022

    Beware

    The information offered was misleading by claiming to provide a 10-day trial period. The activation kit sent upon requesting the trial included two SIM cards: one for the 5G network and one for 4G. After activating the 4G SIM and asking for cancellation, I discovered that only a 5G SIM was offered as a trial. Beware.

  2. Allan Hebb
    July 22nd, 2022

    The team at US Mobile didn't understand this issue as the cause

    I was having difficulty having the 2nd line of my account to be activated. It was transferred to me via AT&T. The issue was that the phone locked.

    The team at US Mobile didn’t understand this issue as the cause. We had to solve the problem through AT&T’s support department.

    Once we had figured it out, aUS Mobile could assist us in getting the second line to work.

  3. Michael Wagner
    July 13th, 2022

    He is a great representative of the company

    I ran into a problem when I transferred. I had a problem sharing my iPhone services with US Mobile. Shah Nihal, the customer I spoke with, was professional, friendly, and well-informed. He was quick to resolve my issue. He is a great representative of the company. Being a brand new customer, I felt confident that I had made the right decision in changing to US Mobile.

  4. Virginia Rodriguez
    June 28th, 2022

    cannot even answer simple questions

    Customer service and support are ineffective and cannot even answer simple questions. They’re basically a real-world version of those “We’re sorry” companies from South Park. They lost my number in the process of porting.

  5. Anonymous
    June 19th, 2022

    the excellent service

    I’ve been an US Mobile customer for months and just made a mistake on my plan and required assistance to correct it.

    Shah Nihal was fantastic in responding to my inquiries and resolving my issues, and making me feel like I was a valued customer.

    They solved my problems within a quarter of the time I had expected and gave me the best customer service I’ve had from a telecom provider.

    Due to my excellent experience with their customer service in the past, my expectations are very high, and they’ve been met every time.

    If you’re one of those, who hate dealing with your phone company, I would strongly recommend US Mobile as I genuinely am a fan of their customer service and love the excellent service they always provide.

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About US Mobile

US Mobile is the carrier that allows customers to select what they require and not pay for anything they don't need.

878 205 0088
[email protected]
https://www.usmobile.com
11 E 44th St, New York, NY 10017, United States