(1.7)
Q&A
Is uBreakiFix.com legit?
uBreakiFix.com has 22 reviews on 99consumer.com, with an average rating of 1.7 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.
How to reach uBreakiFix.com customer care?
You can contact uBreakiFix.com customer care via email at [email protected] or by calling them at 877 320 2237
Where is uBreakiFix.com located?
uBreakiFix.com is located at address 5910 S University Blvd ste a 5, Greenwood Village, CO 80121, USA.
Unprofessional communication
The Samsung phone was returned to repair a damaged screen. The technician told us it could last a few hours. We waited, and it was said to be Monday. The Monday announcement noted that it would be Tuesday. The Tuesday arrives, and it won't turn on, and they say the motherboard has malfunctioned and require an entirely new phone. The phone was functioning okay but could crack the mid-way down and fold 4: unprofessional communication and false reasons.
Not even support
I visited the website and entered the model of my phone and all the other stuff. They directed me to a single Service location about 25 minutes from where I live. To find out that They do not even support the maker ( Motorola ) and are incapable of ordering parts! I contacted one of their competitors, and they requested an item ( one day ) and had it fixed within 1 hour.
I would not recommend
I phoned the number in Johnson City, TN, to inquire if they could assist me in adjusting my email address settings. I told them the issue. He told me that they don't change my email settings. He then explained that this was probably the fault of the user. I do not understand what I am doing. I ended the call before telling him I was a Jerk off. I would not recommend them.
Not take any responsibility
I brought my Galaxy Z Flip 3 in to get the screen in front changed for $575. It's a nightmare! I walk in to collect the phone and give it to the employees for the first time. Then the back of it falls off! The connector damaged the front screen. The blame is on a pop-up I could see by clicking on the net. The Part was working fine until they put it in place. It's now falling apart the 1st time it's opened to them. And this is my fault. What? Then I'll have to purchase additional components. I could have saved $700 and bought a new cell phone if I knew. The company does not take any responsibility.
A cost of gas
I got the impression from the website that repairs cost between $40-$50 and was advised to purchase a brand-new gadget that would be charging $150-200. Was that a cost of gas and time? The worker told me I was late (10 10 minutes).
Extremely frustrating.
I put my two-month-old, brand-new phone in due to it not having an internet signal. After seven weeks, I contacted to request an update. I was told they installed two new Mother Boards into it, and I was informed that the phone was not repaired. They claimed they had called Google, but I haven't received a response from Google. I requested them to send the details, but they informed me I could not. There was no Google number to reach. I was informed that I could dial up. I was told there were no options. Extremely frustrating.
A total fraud
"Fixed" my surface tablet; however, the touch was not working. Then the repair stopped right after I got the replacement. Figures. I've only had negative and challenging experiences with this company. A total fraud
Why did I make an appointment? It was a mistake.
I had a Seinfeld moment this morning at the shop in Aurora, CO. I scheduled an appointment for 4:45, and arrived at 3:30, but was told that they couldn't finish the repair until today since some customers had already dropped off their phones before me. Why did I make an appointment? It was a mistake.
The worst place I've ever been to
The worst place I've ever been to. I took it in for an HDMI swap because I broke the outer component of the HDMI, and they swapped my Xbox to one with a fixed HDMI and a damaged power supply. Worst place ever.
Highly recommend his services as well as this store.
I had a fantastic day today with UBreakiFix, located in Newport News. My phone's new model did not connect to my computer, and I was threatened with losing my complete information. Jacob was patient, friendly, knowledgeable, thorough, and experienced with Samsung products. He solved the issue in total and could explain his work. He even inspected the computer to make sure it was all resolved. Highly recommend his services as well as this store.
I wouldn't ever use this service
I sent my customized HP laptop to be repaired due to a battery problem, and it was shipped in the specially designed box that was made to ship it. It was delivered back to me with a separate box that was crumbling and was wrapped with bubble paper. My charging cable was never sent back, and my laptop is damaged (it makes an oomph and appears to have a dent). Their only solution was to call UPS. I wouldn't ever use this service.
Don't be scammed as I did.
I paid $184.00 to have my phone repaired. Within a couple of hours of arriving home, my phone stopped working and refused to let me unlock it to gain access. All I needed was for my screen to be repaired. It's a complete fraud. Note: I'm just 13 years old. The phone won't be fixed, and they'll break it further. Don't be scammed as I did.
RIP OFF !
RIP OFF! I took my children's iPad to get an upgrade to a glass screen. Two weeks later, and for $80, the screen was replaced. The first thing they said was that the fingerprint wouldn't function. Then they suggested I purchase a new screen protector. I bought the glass screen protector, and as I opened the iPad via the home button, the whole screen was sucked up by my fingers and fell off! When I called to inquire about their service, I asked about the hardness of the glass they used and if they were meeting Apple specs and were not provided with any reason to think otherwise. Do yourself a favor by going to one of the Apple Stores. They make use of the cheapest, lowest quality replacement glass. If you own an Apple product, don't go to this site. I break you fix a scam, a scam, and a rip-off artist. You'd need to be a complete fool to purchase the product after havreadingis the review.
The cost was $99, and the industry was ready within 24 hours.
After three consecutive days of being unable to switch to safe mode, I brought my laptop into the break at Lexington, SC. Four months old HP desktop that was running fine until a Microsoft auto update caused the BSOD to get stuck in an endless restart loop. They ultimately required a wipe of the drive and reinstalling the OS. The cost was $99, and the industry was ready within 24 hours.
VERY DISPLEASED!
VERY DISPLEASED! Phones won't work when you attempt to call. They have lied about calling me back several times. I had to travel to their address to obtain any information. They repeatedly lied to me about the issue. Then they told me my PS5 could not be fixed. I brought it home and took it apart to discover missing parts and an unrepaired ribbon cable! It was sealed in the factory! I contacted corporate, and after four days (and further deceit), they stated, "sorry ab, out your luck; you can't prove we broke anything"!
They damaged the Touch ID for my iPhone
They damaged the Touch ID for my iPhone and informed me that they were not responsible under the agreement. It could be an unreliable piece of equipment right now. If you want to repair your phone, visit an authentic Apple Store instead of wasting your time.
I won't be using their services again in the near future.
Appt was online in the morning; I received a reminder email. I arrived and was told that their Samsung station was not working. I wasted an hour without reason. I requested a review of my situation, but they refused and gave me a phone number to contact. I won't be using their services again shortly.
I was told that since there weren't any batteries designed for the iPhone 6
I was told that since there weren't any batteries designed for the iPhone 6 (Model A 1688), I needed to return to Verizon and purchase a new battery. I searched online and discovered a vast selection of available batteries.
STAY AWAY!
I use my iPhone to repair my back and front plates, which cost me more than $500.00. After receiving my phone back, I could receive calls or not or make calls. I returned it, and they informed me that it was due to a SIM card issue. My provider contacted me to get a new SIM card, saying this was not the issue. I was back in the break, and they broke more, and I informed them that they were aware of this. So they ordered a new part which took a week to receive. However, I needed to call to check if the item was available. They didn't contact me; therefore, if I did not get them, I don't know whether they would have gotten me. Hell, I didn't have to pay $500.00 to break my phone any more than I broke further at no cost. This is the most horrible customer service I've seen, and I will never use their services again. STAY AWAY!!! THIS IS A WARNING
What is the reason that no one was in the queue
I'm not sure if this is the specific location or break-fix. However, I was able to make an appointment online at 10 am this morning. I attempted to enter just after 10 am.
The lights were on, and the TV was on, but no one was there. I waited 20 minutes and called the door several times, trying to reach twice.
If the "queue is full," as the sign stated, why did I not get an appointment? What is the reason that no one was in the queue to explain the situation to me?
I'd like to share 2 of my experiences using Ubreakifix
I'd like to share 2 of my experiences using Ubreakifix. The first time was in mid-February. The second time yesterday. The first time and the second, the representative stated that it could take several hours to identify the issue and determine whether the part was available.
If not, or if the amount was not able to fix the problem, the associate explained their procedure of how my phone would be shipped to Samsung for further testing and if it was selected or given another phone that was refurbished.
It was a blessing that in both instances, within 3 hours, I was contacted to inform me that my phone was fixed and the repair was covered for an entire year. I am highly impressed by their expertise and customer service. A final note: Ubreakifix is licensed to fix Samsung phones.
Excellent customer service and excellent work
Jacob was an absolute pleasure to guide me through my issues with data recovery while assisting other customers. Jacob has a positive attitude and is a great communication expert.
He was friendly to everyone when he was handling multiple projects. I've had repairs done at this location previously. I'd be happy to come back.
Excellent customer service and excellent work each time. We are glad to know that they can repair all electronic components today. Keep up the great work!