12 Reviews on TXU Energy
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About TXU Energy
TXU Energy is trusted by more Texans than any other electricity provider to power their homes or businesses. We offer plans tailored to our customers' needs and help them save money with transparent, price-protected rates. With our tools and tips, 24/7 support, bill assistance, and other services, we can help you reduce your electricity consumption.
 8662784898 |
 [email protected] |
 https://shop.txu.com |
 6555 Sierra Drive, Irving, TX 75039, United States |
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Excellent customer service
It's great having a relationship with TXU. Prices in summer can be high, as are other businesses; however, I like their long-term plans and plans for payment assistance if you are having trouble with payments. Excellent customer service, too.
The services at no extra cost
The waiting time for chatting with a rep was short. I was unhappy transferring to a different department and then waiting in line again. The representative I spoke to, Ricardo Ixchajchal, was beneficial and was able to address my concerns. He assured me that if I weren't happy with the service, I'd be allowed to change the services at no extra cost.
Very patient and friendly
Ricardo Ixchajchal was very patient and friendly. He answered all my questions and did not give me the impression that I had too many questions. He assisted me in finding the best solution and ensured that I understood everything going on during the procedure. I am genuinely grateful for his time and his kindness.
It was a bit uncomfortable
I inquired about plans and was provided with a recommendation plan based on my usage, but I could not locate information online for the project. It was also not offered in my local area. The sales pitch was of the project offered to me and in my region and that I should enroll now (right now) to take advantage of the fantastic offer (the rate is different from the next day). It was a bit uncomfortable joining without knowing the details. It will be another morning...
We've been working with TXU for a long time currently
In the last couple of months, I've been contacted by TXU to request payment extensions. Nobody ever informed me that my contract was due to expire in 2021 until I was lucky enough to transfer my agreement to Ricardo I. We've been working with TXU for a long time currently, You would have almost lost customers if it weren't for Ricardo, and I want to say thank you, Ricardo.
The customer service was great and professional
Rep. did a fantastic job in resolving my problem. It didn't take a long time to solve my problem. The customer service was great and professional. Rep. was very accommodating and patient with me.
TXU is very misleading when it comes to advertising its rates
TXU is very misleading when it comes to advertising its rates. It is essential to comprehend and read the content they're promoting. I have signed in for Solar Days and Free Nights for 29 cents a dollar for these nights. The rate is 26 cents per 500 kWh. However, the fine print states that this averages more than three years. Texas PUC must get kickbacks from TXU since they allow this shame to persist.
I was able to get the assistance I required
I was able to get the assistance I required. A friendly employee was able to assist me with my concerns. It was a quick and straightforward conversation, and I'll not hesitate to contact you again should I require additional assistance.
I'm thankful to know that Ricardo
I'm thankful to know that Ricardo was able to suggest an affordable plan to my family and me. The agent was meticulous and even did the maths to evaluate our existing program to a new one should we choose to change. I didn't know about the new plan but it was the right option for us. ,
The process was simple
We've been thinking about returning to TXU for some time, and sometimes, the grass is often not as green. My Rep, Ricardo, was beneficial! We're happy to replace you. The process was simple, and it was beautiful that we could do everything on the internet.
Shady energy company
Shady energy company won't honor...Shady energy company won't keep credit for week and night. I signed up for electricity, and there was weekend and night power free. After a month of using TXU energy, the company billed me the entire amount of energy used. They will not honor the weekend and night hours as they had advised—sad energy company.
Great Chat Service but Still No Answer
Ana was prompt and friendly and was able to help. My ultimate question was not answered, so I gave Ana four instead of five. I was curious about how TXU registered usage.
I did not have electricity or a meter. Ana was able to credit my account, but I need to continue to pursue my original question.