113 Reviews on Total Adblock
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About Total Adblock
TotalAdblock gives you complete control over your online experience. No more annoying browser notifications, pop-ups, and irritating ads. You don't even have to be interrupted while watching YouTube(TM) videos. You can instantly remove unwanted ads to use the internet as it was intended. Extensions are available in Google Chrome(TM) and Mozilla Firefox. Microsoft Edge & Opera. Google Chrome(TM), and YouTube(TM), are trademarks of Google Inc.
 [email protected] |
 https://www.totaladblock.com |
 United States |
 247 views
|
Fraudulent company
Could not find how to cancel on their webpage. Sent two emails to cancel my subscription. Annual revewal fee of 165.00 cad was initially blocked by my credit card company. Yet they charge again. Can't understand why a company like that can still operate.
Unsolicited Subscription
An unsolicited subscription charge for a product I never heard of called TOTAL AV was charged to my Pay/Pal account. I called Pay/Pal customer service and told them I never asked for this service and told them to take the charge off of my account. Pay/Pal sent me an email that they investigated the matter and stated that TOTAL AV submitted proof that I ordered their "product". I also informed Pay/Pal that no product was ever delivered. When I demanded that Pay/Pal show me the "proof" they were unable to produce any proof of purchase. After several weeks of customer service calls Pay/Pal finally greed to take the charge off of my account. Two days later another unsolicited charge came on my account called TOTAL AD BLOCK. It was the same story from the same internet criminals all over again with Pay/Pal insisting that I ordered the product This time it took close to a month of calls to Pay/Pal customer service and the charge was removed. I cancelled my Pay/Pal account shortly after that.
Absolute crap
doesn't actually stop ads.
charges you anyway even if you cancel.
no customer service whatsoever.
Scam
Total Adblock doesn't work the way it's advertised. Furthermore, it's disheartening to celebrities advertising this product. Which goes to show money means everything to them. They are taking part in known scam. Total Adblock is ruthless, getting well known celebrities to endorse a product that doesn't work and is almost impossible to cancel. It also shows the how malicious Meta is as they heavily advertise this on both Facebook and Instagram. Instead of paying celebrities to advertise a product that doesn't work why not spend what you pay the celebrities to hire effective programmers to fix the product and make it work. It seems operating a legitimate business is a thing of the past.
Don't go anywhere near Total Ad Blocker!!!
I have tried to cancel this service 4 times!!! The latest was May 1, 2023...this started 2 years ago. when, I not knowing any better, sign up for the service. consequently, for 2 years, I've called them to cancel and refund!!
customer service is NONEXISTENT! CHAT IS IS JUST AS USELESS!@!# IF you want total frustration in your life ...go for it!! Otherwise stay far far away from them. Additionally, it never did it's job...to BLOCK ADS.
Couldn't agree more. Having cancelled this 'service' I am inundated with adverts for them slowing up my work considerably. It is definitely designed to put me off even more. I would not sign up to this ever again and nor should anyone else.
Do not get this
Do not get this site! Terribly and hard to cancel
False advertising.
There was no mention of an ongoing charge of $119.00 per year.
They charged me twice the same day, $119.00 each time.
They were rude and cut me off from the chat line.
OBVIOUSLY, I DO NOT RECOMMEND.
Scam Advert - Avoid
Responded to an offer of Total Adblock for £1.99 and paid by Paypal then discovered I had signed up for 12 months £10 per month for next 11 months. No mention of this in the pages I responded to.
I have spent 3 hours trying to cancel this subscription. Total waste of my time.
The app didn't work either!
AWFUL WEBSITE; NO CUSTOMER SUPPORT; OVERCHARGE BY AUTOMATICALLY ADDING EVERYTHING!
For two solid days now, I've been trying to get my Total Adblock to work. Theirs is the most disorganized and worthless website I've EVER been on! You subscribe to JUST blocking ads, and all of a sudden you are charged for everything they offer! If you send one message, you can't send a second one! Two different senior chat agents told me completely contradictory information. This company is a SCAM so I disputed my charges with my financial institution and filed a complaint with the BBB AFTER deleting the stupid app. FRAUD is illegal and this company is definitely fraudulent. Sending me 21 emails in 2 days is absurd. All emails are now directed into SPAM! Do NOT do business with this sham "company"!
Poor technological corporate
It's clear that if a customer opts not to purchase your service, they should not require any reminders that can be utterly annoying. Please don't bother me with your pleadings to your other customers after uninstalling Easy or even SIMPLE. Is that too much? This sector is given a terrible name. It is among the most embarrassing examples of poor technological corporate behavior. Get your act together.
A rude response
BE CAREFUL. Void! Void! The website doesn't make it explicit that this is a subscription. It was clear that I purchased a one-time payment, according to the information on their website, when I received a debit one month later and received a rude response from their customer support requesting reimbursement., Do I contact justice?
A very rude company
Every time I open my browser, the "Total AdBlock" shows up, and can not remove it. A very rude and unprofessional company. Stay away from this company.
They are not very smart
Like many others, I was bombarded with the same sales pitches using various methods. More offensive than the tactics they employ is that they show up here and attempt to solve your issues generically but do not do anything to address the problems. The people here have invested the time and money needed to fix issues caused by the company but continue to spread mistrust among anyone looking into their business. They are not very smart. I'm unsure how they manage to have a four-star rating on their site. It could be that they're paying reviewers for good reviews.
The program never stopped ads
The application has caused my continuous payments for an extended period, and I've tried several times to fix it. It was my last chance to remove the app's incompetence through my bank filing claims, resulting in the cancellation and renewal of my credit card. My experience with Adblock was a complete disaster. The program never stopped ads. Be cautious when you purchase it. This hasn't worked before; other than accepting my payment, I have never had it work!!
Misinformation
installed total Adblock, after being assured it was totally FREE. upon reaching the final details, I was asked to pay £7.99 a month!!!! Needless to say, I've uninstalled the app. Should've remembered the saying, 'no such thing as a free lunch'!!
Scam
They kept taking £9.95 every month, even after emailing numerous time to cancel. Eventually I had to contact the fraud squad to but a block on the company, so now it shows that payment has been declined. It took me about six months to sort out. Stressful.
I haven't received any responses
I thought that it was a once-buy application. The thing I discovered was the recurring fee per month. The numerous welcome emails (sent from an individual known as Sarah) to end service go to a mailer that's not being monitored, as I haven't received any responses. I have never created an account online for downloading the software. However, they started charging me for the service. Contacting the (overseas) Customer Service department eventually resolved the issue of canceling, and they said they'd reverse the monthly charge. You must sign up with full knowledge of the service and the recurring month-long account.
Still get lots of pop ups
Not only. do I get just as many pop up ads as before, but ever since I asked you to adjust my bill, I have been getting over 20 spam calls a day.
Tell me how to contact you to cancel my service.
Total adblock is total bs
This app doesn't do anything except collect 9.95 monthly. I have been trying for 2 months to cancel
It is impossible to cancel your account
It is impossible to cancel your account. THey send you anemail saying they will but then they just keep on charging every month
Dispicable
I did not wish to rate it at all but to get this review through I had to. You need to be able to mark a zero on these things as I wished to rate it a minus!!
I cancelled my subscription last year as it did not do 'what it said on the tine'! I had an email saying it was cancelled. Now they have started taking money from my account again. Despite emailing them on numerous occasions saying this has been cancelled they insist that I contact a department to GET IT CANCELLED. If they take money from my account in March I will seriously lose it. It never worked in any case, I still got ads, probably more.
Adds are still coming thru need to know the reson
I first applied for the accessible version of total adblock went back into the web /internet ads still coming thru, so used for the $19, then the $29, and the $39 because none of the ads were being blocked didn't realize they were still taking the money for each application altho adds were not being blocked now they don't recognize my email when I'm trying to contact them anyone knows the secret to contact them
Adblock should be banned from the internet. Their ads are the most annoying!
I wish the hell you would leave me and everyone else alone. I have reported you as scam because that is what you are. Shame on you trying to take advantage of old people,sick people and all people. I hope all the complaints made about resolute in shutting you down.
Does not work!
Does not work and do not know who to contact to get my money back!
SCAM PRICE HIKE
Price went from $29 to $119!!!! SCAM no warning nothing. Can’t even get into my account.
It’s a scam
Total Adblock is a scam! It doesn’t work at all. It promises adblocking ‘across all websites’ but after I downloaded the app, it said ‘for Safari’. I’m using Firefox and hotmail, and nothing got blocked. Caveat emptor: although I subscribed to the ‘special offer’ their site inserted an annual auto-renewing subscription of around 5 times that. I went into my ipad Settings and deleted that. I wasn’t able to reach Total Adblock to refund my charge, either: their ‘customer service’ email server is rejecting incoming messages. Don’t go anywhere near this rubbish! And read other reviews.
Total scam
After installing software nothing would open in Safari. Contacted support and I was Told to click allow sites and enter the sites I want to access. Ridiculous. After 30 minutes of canned responses that did not address my request to cancel my subscription I was Told I would receive an email confirming my request. Never received the email. In my original subscription confirmation email, these instructions to cancel were included:
Contact
If you wish to cancel your services or have any questions about the billing details of your account please contact [email protected], we are here to help 24/7. Please add our email addresses to your address book and ensure you check all inbox folders for our replies, including SPAM.
I sent another request ro the email address provided in the instructions and received this message:
Thank you for contacting Total Adblock.
Questions?
Please note, replies to this Mailbox are not monitored by our Customer Care Team. Please refer to our Help Center where further assistance can be provided.
Total runaround. Stay away. This is a total scam.
How I got a refund from Total AdBlock and cancelled my account
(Admin - there's a problem with submission. Here's my review.)
1. Following is an online Chat that I started with Total AdBlock after exhausting over three days all other methods of contacting Total AdBlock (hereafter referred to as "The ScumBags.")
2. Where you see the following words I actually gave them those details.
Username:
Passcode:
Customer ID
3. Chrome's Adblock is called just that: AdBlock. AdBlock is NOT Total AdBlock, and AdBlock has served me well for many, many years.
Here's my Chat.
You are now chatting with Karen Jones
Close my Account
You are now chatting with
Support
Hi there, I'm sorting out chats while our volume is high.
Support
20:07
I see you're looking for help with billing
Support, I'll pass you through to the Billing Team.
Support
20:07
Is there anything else that would be useful for them to know to help you today?
Support
20:07
Cancel my Account
Customer
20:16
How come you're wanting to end your subscription with us?
Support
20:16
Your firm is incompetent. Cancel my account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:17
How come you're wanting to end your subscription with us?
Support
20:17
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:18
Is there any particular reason for wanting to end your service?
Support
20:18
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:20
Is there any reason in particular for wanting to stop your service?
Support
20:20
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:20
Is there any reason in particular for wanting to stop your service?
Support
20:20
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:20
Is there any reason in particular for wanting to stop your service?
Support
20:20
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:28
Is there any particular reason for wanting to end your service?
Support
20:28
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:28
Any reason why you want to cancel? I can pass this over as well
Support
20:28
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:29
Any reason why you want to cancel? I can pass this over as well
Support
20:29
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:30
Is there any particular reason for wanting to end your service?
Support
20:30
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:30
Is there any reason in particular for wanting to stop your service?
Support
20:30
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:32
Is there any particular reason for wanting to end your service?
Support
20:32
Define chatting
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:32
Is there any particular reason for wanting to end your service?
Support
20:32
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:33
How come you're wanting to end your subscription with us?
Support
20:33
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:33
Is there any particular reason for wanting to end your service?
Support
20:33
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:33
Any reason why you want to cancel? I can pass this over as well
Support
20:33
Your firm is incompetent.
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:33
Is there any particular reason for wanting to end your service?
Support
20:33
https://www.productreview.com.au/listings/total-adblock
Customer
20:34
Any reason why you want to cancel? I can pass this over as well
Support
20:34
https://99consumer.com/reviews/total-adblock/
Customer
20:34
Let me get someone to help you with this
Support
20:34
Please hold for the next available agent
https://addons.mozilla.org/en-US/firefox/addon/total-adblock/reviews/?score=1
Customer
20:35
You are now chatting with Karen Jones
Hi Alan, you are speaking with Karen Jones. I will surely help you with your query.
Karen Jones
20:35
Hello Karen.
Customer
20:36
8:37 New Zealand time.
Customer
20:37
How may I help you?
Karen Jones
20:37
Reviews · Unauthorised automatic renewal at huge expense · Total Adblock, a very unpleasant experience · Their promises of refunds are not met · Avoid these fakes!
Customer
20:38
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:39
I'd hate to see you leave due to pricing Alan, so what I'll do for you, is extend your initial discount for another term, so you are only paying $2.99 a month.
Give me a moment while I apply that to your account.
Karen Jones
20:39
83 Reviews on Total Adblock
S
Feb 14, 2023
Scam
My elderly parents bought it thinking they were legit – did nothing then wow it’s so hard to cancel. They make you talk to the person who never responds. Why don’t they just have a button to cancel?
Customer
20:40
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:41
I can certainly assist with your request. However, I want to make sure you are aware of the full features available to you and the potential risks before you commit to cancelling.
With Total Adblock enabled, it not only prevents annoying and distracting ads but also blocks malicious websites.
We specialize in security. So as a subscriber to Total Adblock, we are able to offer you our full suite of security at no additional cost to your Total Adblock subscription, all from one place:
- TotalAV - Award-Winning Antivirus Protection for 3 devices - available on Windows, macOS, Android and even iOS and can be shared with family and friends at no extra cost!
- Safe Browsing VPN - great for browsing privacy and anonymity (i.e. online banking and shopping). A completely free addon for TotalAV.
- Total WebShield - AI Powered Browser Protection adding even more protection in addition to TotalAV, our VPN and Total Adblock.
With that in mind, please let me know if you are not satisfied with this, as I'd really hate for you to miss out on being able to meet all your security needs in one place.
Karen Jones
20:42
I am not satisfied with this.
I have blocked you on PayPal. You will not be paid any more. This chat will be forwarded to NetSafe NZ who will make more people aware of your lack of morals or business standards.
Customer
20:43
Cancel my Account
Username: (my email address)
Passcode: (my Passcode)
Customer ID (my Customer ID)
Customer
20:43
Please allow me a few moments.
Karen Jones
20:45
Sure. You've had several days so far, why quibble about a few moments?
Customer
20:46
I can confirm that your Total Adblock account has been fully cancelled and no further payments will be taken.
The amount of $1.99 has been refunded. The refund should appear in your account within the next 48 hours, however, this can take up to 5 working days depending on your Paypal so don't worry if it takes slightly longer.
Karen Jones
20:47
Thank you. I was not asking for a refund, just confirmation that you have cancelled my account.
Customer service is a Joke!!
This is all too familiar with so much of my personal experience with customer service representatives across the board!!! 👎👎👎👎
How I got a refund from Total AdBlock and cancelled my account
1. I should have mentioned that I started the Chat after exhausting over three days all other methods of contacting Total AdBlock (hereafter referred to as "The ScumBags.")
2. Where you see the following words I actually gave them those details.
Username:
Passcode:
Customer ID
3. Chrome's Adblock is called just that: AdBlock. AdBlock is NOT Total AdBlock, and AdBlock has served me well for many, many years.
TOTAL CRAP
They do nothing to block ANYTHING THEY SHOULD!but BLOCK PEOPLE FROM GETTING THEIR MONEY BACK!.Done nothing for me but take my money.ITS A SCAM
Ripoff
I canceled this service last October after not being able to get it to work and are still getting charged 9.95 a month and I can't get anyone to help me now.
I wish I would have known this was a scam. International even.
I am contacting my credit card company. The FTC and Facebook to report them.
Scam
My elderly parents bought it thinking they were legit - did nothing then wow it's so hard to cancel. They make you talk to the person who never responds. Why don't they just have a button to cancel?
Never use them.
SCAM
This product is a total scam. It does not work.
They say there is a money back guarantee. They ask you not to block them on your PayPal account so that they can refund monies. However, they just keep on charging you month after month. They are scammers.
Is nothing but a rip off
DO NOT FALL FOR THIS SCAM!
I bit on this scam and purchased a $1.99 subscription to try the service. It all sounded like a very good idea. Because ad pop ups are very annoying. But after installing and trying to use the service, the pop ups were worse. On the second day I couldn’t red my news, so I tried to cancel the subscription. Boy what a dog and pony show that was. THEY DO NOT WANT TO LET YOU OUT! They finally sent a link to my email so I could cancel. I couldn’t open the link because it froze my phone. I finally had to shut down my phone and restart to open any email. The first thing in the link was”we hate to see you leave, and if you’ll stay we will offer you a years subscription for $2.99 a savings of $298.00. Ha ha. I said forget it. I hope I have been canceled. Only time will tell.
BEING TAKEN ADVANTAGE OF BY FALSE ADVERTISING AND NO RELIEF
MADE AN APPEAL THROUGH DISCOVER AND STILL COULD NOT STOP THIS CHARGE!!!
It's not rocket science
you dint contact your credit card company to stop the charges you contact the payment processor hired by the app to charge the debit card. you also need to use a prepaid debit card and once the 7 day trip begins you've got 3-4 days maximum to cancel the card or issue an "cease and desist" order that's been notarized . send these electronically to both the payment processor and the app's administration. you must be diligent but if you have a Walmart debit card without a bank account attached to it then you just cancel the card as stolen. if you want it replaced and get a new card & account number.
ONCE ENROLLED, YOU CANNOT BECOME UNENROLLED
YOU WILL GET AN AUTO RENEWAL PAYMENT DEBITED OVER AND OVER, IF YOU USED PAYPAL. I AM LOOKING INTO CLASS ACTION SUIT, IF ANYONE KNOWS OF ONE AGAINST THIS COMPANY.
Do NOT buy Total Ad Block
This is a horrible company! They charge you and then they tell you that you don’t have an account!
You have to scream and yell!
SCAM
Ya they won’t tell you what the full price will be once the introductory offer is over and you get hit with a $99.00 charge
All Adblock phone numbers -10 stars
Tried to Cancel my Adblock it took me 3/4 of a day running in circles do it
As there system is set up that way to make it confusing and hard to find contact information
I finally messaged people online and cancelled
Months later I’m being billed again
here are all the numbers for Adblock in the world I believe
United States - 833 201 8681
United Kingdom - 0800 357 602
Europe - +44 808 169 7741
Australia - 1800 952 291
Canada - 833 201 8681
International - (001) 833 201 8681
THIS IS CRAP - JUST MORE ADS!
I was charged $10 for this (never gave my permission to charge anything to me) useless app -- ALWAYS research any app, especially those regarding Ad Blockers, Anti-virus, Anti-Spyware/Malware, etc. -- you can always find out pretty quickly if it's a scam just covered up with promises of making your browsing experience so much better, blah, blah...BEWARE! AdBlock is a scam...ask anyone that works in IT...
CRIMINAL THEFT BY DECEPETION
Total Adblock has stolen $119 AU from my PayPal account without concent or warning. I tried thier pathetic product last year and gave it up as a joke only to find they claimed I have subsribed to automatic renewel.
Thier email address is not monitored and there is no way of contacting via thier website. I suggest steering clear from these criminals at all costs.
SCAM
Its a total scam, keep away, the will indicate a onetime small charge and then get you on a monthly subscription. Its almost impossible to cancel as there is no way to cancel without contacting then they will give you the run-around. Stay away useless tool and a scam to get a monthly subsription from you.
Total Ad Block is a determined scam.. they don't stop
When I joined Totaladblock, this is what I saw >>>> 100% Free Adblock
They not only charged me, I did not see what they said they would do.
I went to their website, called, unsubscribed on their on their web site , I reported it to my credit card, and what did they do ?? THEY CHANGED THEIR MERCANT NUMBER AND CHARGED ME ANYWAY.
They are absolutely terriable.
BEWARE-SCAM-!
I purchased this for my Android, which admittedly is older. The software would not even load on the phone. When I squawked all I got was "contact customer service." That was one problem, the other is that the checkout process seemed very misleading. Due to the quick flash of pop ups offering more product- I inadvertently bought additional product. Total charges were over $70. I think that somehow Total AdBlock is somehow the originator of many of the pop ups on my phone. Luckily I paid via paypal and Paypal helped me get a total refund. For those who are having trouble getting refund work with your credit card company. bank or paypal- however you paid for the product. I will be filing CFPB complaint today
Good Luck!
Malware attached, misleading security policy
I signed up for AdBlock based on good reviews and wanted to get rid of those annoying popup ads that interfer with my tasks. Unfortunately, since that same evening, I've been receiving hundreds of spam calls. I don't believe in coincidence. AdBlock's fees are misleading.
Total ripoff
Repeatedly would not recognise account sign-in
State Attorney General
Give your state attorney general the information anout how you have been done by this. Give only the facts. This will get results. This type of crappy business needs to be investigated.
Didn't ask for it. Don't want it
I was checking out from another site, making a purchase thru PayPal and Total Adblock popped into the exchange. Masterful timing. They received payment as a donation so they don't have to pay fee, and I never asked for nor want their service. If they have to stoop this low, they have nothing to sell. Deceitful.
SHARING MY FRUSTRATION WITH TOTAL ADBLOCK
If anyone from TOTAL ADBLOCK is reading these reviews, please be sure to contact me with an answer to my email, requesting that you unsubscribe me from TOTAL ADBLOCK! NOW!!!!!!!!
I WISH I'D READ ALL THESE REVIEWS BEFORE I SUBSCRIBED!
How do I get my money back?
Just wondering if you ever got a reply from them? I sent them a message today explaining that I never requested their services, but they have now charge my credit card twice and my credit card company won’t do anything about it either. Did you get your problem sorted in the end
Beware and stay away!
I never authorized the charge but they did charge me and and even signed me up for monthly charges. My ad pop ups never ceased after they charged me. People that don’t monitor their charges closely would never know, especially older adults. No telling how much they would end up paying!
Watch out
I am trying to get out of my subscription, and after being offered several discounts, I was told an email was going to be sent for me to fill out.
Nothing!
We highly recommend it
If you're fed up with the constant stream of ads on YouTube, Total Adblock is the answer to your prayers. This extension blocks ads and tracking algorithms, providing a much more seamless and enjoyable viewing experience. It's simple to install and use and is relatively affordable compared to other ad blockers. The only potential drawback is that it may cause issues with certain websites, but this can typically be resolved by adding those sites to the VPN. In short, Total Adblock is the best solution for annoying YouTube ads, and we highly recommend it.
Beware. Read the small print.
In trying to download the product I found it would not download. I tried MANY times and it didn't ever happen. So I tried to get a cancellation and refund. All went well until the little popup that said.."There will be a $39.00 charge for cancellation.". I, in good faith, bought a product I could not use. Paid less than $2.00 and will NOT pay $39.00. I will contact my bank and put a fraud stop on that POS purchase.