41 Reviews on The Range
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About The Range
Since the opening of our first store in 1989, located on Billacombe Road, Plymouth, The Range is now the most popular retailer to grow across the UK. With over 140 stores across the UK We stock over 65,000 items across 16 distinct areas including Homewares and Furniture to DIY and Art Supplies. Our mission has always been to provide our customers top quality products at competitive prices. We have everything you require for the perfect home. Visit your local shop to discover what we can offer or purchase The Range from the comfort at home. Browse and purchase all items on our website and have them delivered right to your doorstep.
 345 026 7598 |
 [email protected] |
 https://www.therange.co.uk |
 United Kingdom |
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It was available
I placed my order on the Internet, and it was available and being prepared for delivery, but when I completed the payment, I was informed that the item was not in stock. There was no indication of when I'd get my purchase, so for the last month, I've been waiting. After waiting hours, the order finally arrived yesterday because delivery drivers constantly changed when they delivered it.
No directions
The item I ordered for my granddaughter arrived. It appeared to be a return that was delivered to us. We noticed the box was sealed again. There were no directions inside that on the package said to be included. Also, the bags inside appeared to have been closed after being opened with a lock nut inside the bag. The key ( Allen key ) was not included. We didn't expect this of the Range.
The package was damaged
The package was damaged, and the product was ruined as well. It's too much hassle to return or wait for a refund, so I decided to stay with it, but I'll never order anything online anytime soon.
The packaging was utterly unusable
The ordering process is simple; items are delivered quickly, even when you purchase an additional. The package my frames came in with glass came in, and the packaging was utterly unusable. 10 12x10 inches frames in a huge box, not even sealed when I received it. A crumpled, broken, chipped box, which was barely holding it together, contained just a tiny piece of bubble wrap used to shield the fragile frames and even said I was weak inside the box; however, your couriers didn't seem to notice. It appeared to have been put in a crushing machine and taken out to be thoroughly crushed! It's not surprising that the frames were damaged and glass.
A reasonable price
I purchased this item because it was offered for a reasonable price. I'd be able to give five stars had I been provided chicken Wagg, which had recently been brought back into stock in a place for the fourth bag of beef due to arrive but was out of inventory. I got the three loads of Wagg before the estimated delivery date, which is a plus.
Very unresponsive
A table was ordered to celebrate Easter. Delivery was scheduled for very unresponsive regarding what was happening with my order until I called them. and then received an email. It was delivered on the 18th of April, which was too early for Easter, and the company did not offer an apology.
A bit unpredictable
The brand-new furniture for our purchased garden looks excellent. However, we aren't yet putting it all up. Our couriers have been a bit unpredictable. The first time we received a delivery, was contacted me at 7:15 on a Saturday morning and confirmed that they had arrived, but then we were approached by the office and told that the truck wasn't there since they'd run out of space. After that, we waited until they called about delivery. Finally, we called them back to inform me they were back in the collection and that we'd need to call them. They were accommodating, but the item had to be ordered again, and we waited another month before we finally had the thing!!
Not satisfied with the encounter
I needed to get in touch with Range by sending messages, but not satisfied with the encounter. I called and was able to connect after about an hour of waiting. The man I spoke to was accommodating. I thought the company who shipped the order might have told me that, contrary to the previous order, they'd arrive in two parcels, not all at once. The remainder of my purchase came in the following day. I will be happy to utilize Range the next time.
Poor customer service
I bought a bunk bed for my kids that came in a dark color. It was not even close to the picture that was on the site. I returned the money and was informed that I would be contacted by a 3rd person to set up collection five days after, and there was no follow-up. There was no commitment to a timeline to collect and no refund to The Range—poor customer service. We will not stick to IKEA to return as we have discovered the best alternative!
The parcel to an incorrect address
The courier sent the parcel to an incorrect address. I got an email telling me the property was handed over to a person named. The person wasn't verified and Had the correct name written on the label of the address or that the speech was at the proper address. There are no issues with the Range and the products or pri,ce but I would choose another service. It's not the first time I've used DHL, and I will not purchase from companies that utilize them.
The first one I received was damaged
The first one I received was damaged, with black spots on its white petals. I didn't clean off on the label that said clean using a dry cloth, so I didn't want to get it wet; I emailed; with My concern, and another was promptly sent. Thank you.
I'd never use them again.
Then last year, I purchased painting supplies from the collection that leaked everywhere on my carpet and steps. After six months of complaining about no new paints, I was not offered any money to purchase my carpet, despite being told I'd never use them again.
It was not provided
I recently bought an extra sofa bed for my spare room for just PS199 plus delivery. My son slept in the bed for a night during the Christmas period, and another friend sat on it, and the sofa was sunk. The product was therefore used just once. I found it to be of adequate quality and unsuitable for the intended purpose, violating my rights as a consumer. Only recently was I told there would be someone out to fix it!! I asked for complete reimbursement for the product as per my rights as a consumer. It was not provided.
The mirror arrived broken
The mirror arrived broken. The Range will not refund because they claim it's with me, not the vendor. The supplier isn't contacting me to make arrangements for collection. Since I've paid for the Range, they are supposed to refund me but have denied that this is the situation.
The delivery was slow.
I placed my order within a week of the main item. Four days later, I received an email saying the main article was out of inventory. ThethThe theme of the things was delivered, but I received a charge for an item that was canceled and was required to wait five days for a refund. The delivery was slow.
Very satisfied customer
Easy to place an order for furniture on the internet. Arrow XL told me when the boxes would be delivered, and they arrived punctually. The standard delivery time of 8 days is wapreciselyly on time. The furniture was easy to build and looked fantastic. Delighted customer.
I am extremely dissatisfied with this service.
It's so disappointing. I purchased two coral-themed lampshades and two coral-design blankets... They were slow to arrive, and they were all damaged. The lampshades have buckles and are falling off from their frames. The blankets are damaged and marked. There was no response to this problem when I contacted you. I also purchased a king-size duvet cover shown in the website's image with a white background and blue color. The body arrived grey with blue, not suitable for my bed. The delivery arrived more than ten days over a week late. I've long waited for the return label that is not available, and I haven't received a response to my inquiry for over an entire week. I am highly dissatisfied with this service.
The fact that I was not emailed or texted to let me know my package was prepared to collect
The fact that I was not emailed or texted to let me know my package was prepared to collect. I only found out after I checked the app. Also, three bags of gravel arrived to me in 3 cardboard containers. They were difficult to move since the gravel bags fell to one side.
They're cheap
However, the backboard was difficult to replace, and it broke on 2 of them. 2 of them weren't square but more of an asymmetrical parallelogram! Fast delivery and well packaged; however, the frames were not the highest quality. They're cheap, so they're okay.
I am waiting to hear the results of the investigation!
The 48 mugs ordered were two short. The customer service representatives maintained they had the correct number delivered and that the shipping company was somehow unable to retrieve two cups in the sealed package. I am waiting to hear the results of the investigation! Based on my comments here, The Range has rapidly and swiftly replaced the missing cups and appeared to be determined to solve the issue quickly. A few more stars to them!
I was in search of a specific ornament for the garden
I was in search of a specific ornament for the garden, a vast Buddha's head that was huge and heavy. However, it was not available locally. The item was delivered in perfect order, and as it appeared online, and was born at no extra cost, even though it was cumbersome.
Overall, an excellent experience.
Online order and select the day for receipt. The item arrived as expected (one-hour time frame) with no issuissuese things I purchased were exactly as described and exactly what I expected to receive. We were informed via text and email. Overall, an excellent experience.
I can't fault the customer service
I can't fault the customer service; they're great. They continue to send me replacements for broken mugs. Three delivery for a single order, so I believe this is due to the packers not packaging their products securely enough. I love the products; it won't keep me from buying from you.
Wonderful
I purchased some curtains online on 2, which were straightforward and delivered in the week of the 6th. Throughout the entire delivery process, I was kept informed about the progress of the delivery, including the possibility of delaying delivery or delivering them to a different address. Wonderful
Great product, terrible delivery!
Great product, terrible delivery! I spent more than PS5 to get next-day delivery, but it took me three days to reach me! I will never order online again! Update: I got a quick response to my review and refunded the following day's delivery postage. The customer service is excellent.
I received a brand new bed that was delivered with parts missing
I received a brand new bed that was delivered with parts missing, so I and I contacted them to request the missing parts. They could not supply the amount they promised to return the bed, and they'd send a new mattress to me at the address provided. The manager on the Edinburgh back shift left somewhat unsatisfactory this is the only thing we could say about the bed. Sorry.
Only recently was I told the person would be there to fix it!
I recently bought a sofa bed to fit in my spare bedroom at the expense of just PS199 plus delivery. My son slept in a bed for one night during the Christmas period, and an acquaintance sat down on the couch, and it fell apart. This is why the item was used just twice. I thought the product was not of acceptable quality and wasn't fit for the purpose,e and it violated my rights as a consumer. I asked for complete reimbursement for the product as per my rights as a consumer. It was not provided. Only recently was I told the person would be there to fix it!
It was covered in mud and ripped open
The delivery driver did not listen when I called the doorbell video because I could not wait until I arrived at the door or put it in front of it. Instead, he walked around and pushed it over the back fence to the garden box. It was covered in mud and ripped open; thankfully, the China bowl remained intact.
As with most of these kinds of stores, they are not even instrumental.
I went To The Range to try to sit on a sofa and selected a big store to view the items; however, they do not offer large items on the internet. What's the use of that since taking a picture is not much use? There was a wide selection of small things, but they were useless if you wanted something more significant. As with most of these kinds of stores, they are not even instrumental.
The order was delivered earlier
The order was delivered earlier than I expected and was very well-packaged. However, it wasn't the item I ordered, so I gave it a low score. I had purchased a Hulk toy for my grandchild but got a Captain America instead! Luckily, my grandson doesn't have Captain America, so it'll be a matter of choice; however, it wasn't what he wanted or the one I ordered. I went back to the site and found that there are currently no Hulk toys on the shelves, meaning there's no point in trying to change or return my order.
I have received a call from you and am waiting for your response
I have received a call from you and am waiting for your response. The first order was safely packed in a box. The second order was shipped inside a plastic pouch. When I opened the seals of the boxes were broken, and the packages were split - one of the boxes only contained one pack of cards. So I'm missing a box of face mat cards.
There was no quantity available at the time of order
There was no quantity available at the time of order. You accepted the payment for three, saying you'd be able to refund the two that were not given .still in the process of requesting a refund for five weeks? Your inventory showed three, but your whole list was just one, which you delivered.
The patio set was the wrong color when it was shipped
The patio set was the wrong color when it was shipped. When I called, they asked for a picture of the group I provided, but they couldn't believe it was the correct color. It was brown rather than black. I must return the item because " I have changed my mind." In the store, I displayed it to them, and they agreed with me. It was brown. Then I ordered it again in black.
Customer service is poor
Customer service is poor. I'm looking to exchange a product because it is not performing as advertised and should, in the modern world, be simple, similar to other UK retail stores online. However, The Range is not making it any easier. They gave me a 10 percent discount to keep the item, but that's not what I want. I thought this was a professional online store, and their third-party sellers let the brand down. Not impressed.
The selection of furniture for the garden was fantastic
The selection of furniture for the garden was fantastic, and the prices were excellent price-to-value. Our only problem was trying to use the order in-store pad, which shut itself off as we finished our purchase. We had a helpful employee in the store who confirmed that the order was not successful. The customer had to repeat the entire transaction over the mobile application. This is a shame since the Shrewsbury store doesn't note the sale.
I was very impressed with the communications
I was very impressed with the communications from The Range and The Range and the courier company. The direct message informed me that the patio furniture could be delayed, but only one or two days. The courier service gave me a time frame of 4 hours to deliver, and I received a call in the morning saying that it would only take 30 minutes to deliver. The item arrived in good condition and exactly as it was on the site. All we need is for the warmer weather to start coming right now.
There were a lot of issues in the process of ordering and the service
There were a lot of issues in the process of ordering and the service I have received from the range thus far. The first order was not delivered at the warehouse, and no one knew what time the order would be delayed, and the customer service agent was not very helpful in any way. After the order was delivered, the item was crushed and damaged inside the box. We returned it immediately with the courier. However, the company refuses to issue a refund until they get it back, even though I've shared evidence that I returned it with the courier and that the product was damaged when it arrived. It's difficult to contact anyone, and even if you do, they're in no way helpful, and they don't bother for even a moment to grasp the problem. I will not order from them again. I would recommend anyone avoid this business.
We were very pleased with the Christmas Outdoor Decorations
We were delighted with the Christmas Outdoor Decorations. The quality is excellent, and it looks nice when placed in your garden. The delivery was fast, and the products were packaged correctly. Excellent service, thank you!
There is no refund
There is no refund for PS224.99 in the case of the fire that was returned on 26th June. There is no item, or money back. The list said three working days. It's been 6 working days with there is no refund. Where do I find my money?
Excellent product
Excellent product Nice garden set, considered a variety of places, but there were not a lot of choices, so we decided to purchase this beautiful garden setting. I was thrilled with the options in the range and the lovely quality. The delivery was also excellent. Thanks for the variety
The complete assembly was not anticipated
The entire assembly was not planned, and it was not just about assembling the base and attaching it to the top (it wasn't complete).
Tiles were required to be added to the frame with eight squares and a few sponge tabs (not all, there were no additional tabs according to the instructions) to place tiles on.
The tabs were glued to the metal frame, but not sticky over the top. Thus, tiles rested just. If the table was inverted or tilted, it allowed tiles to fall out!
The tabs were not sufficiently thick enough to bring the tops of tiles level with the frame top. Tiles also had gaps of 3-4mm around the tile.
This led to my replacing tabs using the right thickness and an adhesive made of bitumen that can apply a waterproof glue on the top of the charges and taking great care to fill in the gaps.