5 Reviews on T-Mobile

  1. Thomas Gleason
    September 21st, 2022

    were more focused on helping a customer with an iPhone

    I’ve been a customer for more than four years, purchased three phones, and have insurance. A year ago, I bought an HTC desire, and it’s no longer functioning. I contacted T Mobile, and she apologized. Specific steps need to be taken; it could take several days before they know what they can do to help. I am insured, and after four days, I called back. The person who assisted me apologized and promptly sent me an alternative phone. The women in the shop where I changed my phone were okay but were more focused on helping a customer with an iPhone. Even though I had visited the store before, there were only four employees and no other customers.

  2. Albert Reed
    July 22nd, 2022

    I was employed by Mobil for over 12 years

    I was employed by Mobil for over 12 years and bought all of my cell phones the full each when a new model was released.

    I realized that when I decided to change to Verizon, all my phones were unlocked until I could switch. Now they have the final bill in collections.


  3. Leigh Hofman
    July 13th, 2022

    my new iPhone

    My husband’s and my phone were getting old because we both had 3G and iPhone five old telephones. My phone wasn’t transferring my voicemails, and I was concerned about the possibility of losing some voicemails of my sister, who had died.

    We stopped by the T-Mobil in Eastvale, CA and Aaron, Ricky, and Mercy were very helpful during changing phones. They were kind to us and asked what we were up to. Aaron and Ricky decided to share my voicemails onto my new iPhone, and they succeeded.

  4. Sonny Corbin
    June 28th, 2022

    Poor customer service

    Poor customer service and terrible service too. I was a long-time sprint customer and had no problems before switching to T mobile. The service has been spotty since the switch, but lately significantly worse. It took me over 3.5 hours on support chat, and I constantly get told my lines work flawlessly. Most of the time, there is 0 or just 1 bar at the city’s heart.

    The only tower it can connect to all the time is the US cellular LTE. The customer service was rude and rude. If you send a letter, it will arrive quicker than you could call using a mobile. Then I will have to purchase three more phones and then go to the store to have them unlocked to select a plan that works. I’m sure it’ll be a long time in the store, just like when we had to change to sprint. If I could offer zero, I would. It’s a crime to steal my money for this.

  5. Lynn schulz
    June 6th, 2022

    highly recommend the T-Mobile

    I entered the T-Mobile store without much hope. My initial plan was to buy an iPhone 8 and X through Best Buy. But, when I arrived, they did not have any available.

    Dejected, I looked into giving T-mobile another chance, but the price was higher than I had to pay.

    As I was looking over the iPhone price, The store manager Moe came up to me and asked to assist me in finding something.

    I explained the situation to him, and he was pleasantly surprised to say, ” Yes, no problem. I’m sure we’ll locate something that will help you.

    Let me finish the customer, and I’ll give you a phone number to call back to the store.

    About 15 minutes later, he rang me in and began to find a way to meet my budget by examining the current promotions in their stores.

    They came up with an incredible promotion that enabled me to purchase the iPhone 11, one generation above the one I had been expecting :), and a $300 credit that could be used to buy an Apple Watch SE!!

    This was the most fantastic service I’ve ever received from phone carriers.

    I can confidently say from personal experience that no other phone carrier would have probably allowed me to see the sun.

    In addition, the primary service and data are more than I had expected too. In conclusion, I would highly recommend the T-Mobile I have in my area!

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About T-Mobile

Stop by the T-Mobile Store in Allen and experience America's largest, fastest, most reliable 5G network. Explore our lowest-cost plans that do not require annual service contracts. We have our most popular programs: smartphones, cell phones, tablets, web devices, and the most recent promotions.

877 453 1304
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190 E Stacy Rd ste 207, Allen, TX 75002, USA