5 Reviews on SupermarketItaly.com
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99Consumer for business
About SupermarketItaly.com
Supermarket Italy began as a family-owned company in September 2009. Supermarket Italy has been a trusted leader in importing Italian and European goods since then. We source items from the best European vendors. Our goal has been to provide as many authentic, high-quality Italian and European goods as possible to Americans. Supermarket Italy offers everything you need, from top-quality DOP Italian meats to high-quality Italian beauty products. Supermarket Italy imports products from all over the globe and maintains an ever-growing global inventory.
 2017290739 |
 [email protected] |
 https://supermarketitaly.com |
 Lyndhurst, NJ, United States |
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They delivered me the wrong item
They delivered me the wrong item. Fine. I can appreciate that mistakes occur. I called them, and they assured me they’d send me the correct order. It was more than one month ago. They continue to say that the letter must be delivered at the start of each week. That’s the problem, and that’s not true.
They have also never apologized. This wasn’t an error I committed. It was just one thing I had to pay for but not have the items I ordered to prove it. They are terrible at customer service. I wouldn’t put them in charge of your money or time.
The shipment arrived as promised(2 weeks)
The shipment arrived as promised(2 weeks). Some items didn’t come in the package. I sent an email every day for three consecutive days. I received a response at the end of day 3 with the same message via the website. I received two friendly replies. I believe I spoke to two departments.
One representative said they would send the missing items to me, except the thing was out of stock. The other rep offered me an amount of money because I had to dispute it with my credit card.
We were pleased with the delivered items and felt a bit concerned about the things that were not provided and the delay in response. However, this is understandable given the pandemic. We’ll use this service in the future.
I am happy with the product
I am happy with the product, but the shipping was so slow! I had to contact three times before the package was delivered, and it took 13 days to get the package.
Unprofessional and poorly run
I placed an order of a significant size I received some products that had expired after their expiration dates. The other items were not as listed on their website. I tried calling the number during the scheduled hours they recorded on the website at 9 am. Then I switched to a different number, which didn’t respond after several attempts. I tried using live chat. Their instructions instruct you to click the bubble in the page’s bottom left-hand corner. After a few shots, I finally found the drop on the right part of their page. Unprofessional and poorly run.
Just received my first order
I just received my first order. I was surprised to discover that the items were wrapped in thick brown paper and others in bubble wrap. The taped packaging made it seem like so much effort had been put into making sure each item arrived in perfect condition. Each individually wrapped item was delightful to open.
It reminded me of the homemade cookies my grandmother used to package for her grandchildren at college. It was filled with love and attention to detail. I won’t buy Italian pantry staples from any other place! Incredibly, modern mail-order companies take great care to ensure that their products arrive in perfect condition.