14 Reviews on Stair Parts USA
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About Stair Parts USA
Beautiful Homes Inc. was established to offer superior quality, choice, and value for home improvement products. We believe that we can stand out from the rest by being honest and fair with our customers, providing realistic lead times, and providing outstanding customer service.
 8004031480 |
 [email protected] |
 https://stairpartsusa.com |
 Spring Hill, FL 34610, United States |
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I was slightly dissatisfied
I was extremely pleased by the assistance I received throughout the purchasing and ordering procedure. But, I was slightly dissatisfied when my new balusters arrived and discovered they weren't finished. There could be an error on my part, although I sent an image of the item when I ordered to make sure I ordered as close to the same thing as possible. Either you look at it, I'll try to work to resolve the issue. I'll use your business for future orders, I'm sure.
A few pieces were delivered
There's no warmth in this case, but the site made the appearance that items were in stock; however, out of a large order, just a few pieces were delivered. It makes me doubt if the firm store's anything and also makes me think about the wisdom of placing my order elsewhere.
I will never deal
I dealt together with Aaron, who was extremely accommodating when I needed help with my order. He was also charming. I put my trust in him and his advice. I was able to get everything I wanted. The order I placed did not include exactly what I needed at the end, and I was advised to buy a unique piece. He informed me that it would not be profitable to return another baluster as I'd be the one o pay for shipping and a restocking charge. Therefore, I had to purchase two balusters. Ultimately, I didn't get what I required to get it and paid $30. I will never deal with them ever again.
The information was not updated
The information was not clear about delivery after the order had been made. It was stated on the website that it would take up to three days for shipping; however, it would take five business days before shipping. I checked the "track your order option in the confirmation email, but the information was not updated. I also signed up for the delivery test, but I was not notified via text to inform me inform the components were being delivered.
Resolve the issue
I was pretty pleased with the assistance I received throughout the purchasing and ordering procedure. But, I was slightly dissatisfied when my new balusters arrived and realized they weren't completed. There could be an oversight on my behalf, and I'd sent an image when I ordered to ensure that I tagged as close to the same thing as possible. Either you look at it, I'll try to work to resolve the issue. I'll use your business at some point in the future,
I purchased several pieces of wood cove molding
I purchased several pieces of wood cove molding. They came nicely packaged, well-milled, and in perfect condition. I could utilize each piece immediately and complete my project on time.
I will not use this company again.
It took me forever to find it. I purchased a bendable railing and couldn't find the mold to clamp it. I attempted to bend it without no clamping and broke it. I contacted them about it, and they claimed that it wasn't my fault that I didn't receive mold. I bought a new rail and, yet again did not receive mold. When I contacted them, they were unsure of what I was talking about when it was stated on their website. I finally made it clear, and they sent it back to me, but they were wrong. I called them back, and they got it right after four calls. I also purchased additional balusters, but they got the correct quantity. I re-ordered the order, but I had difficulty being in a position to buy it on the site. Balusters took nearly one month to arrive. They looked terrific when I put them up, but I didn't get the amount I should have due to the company. I will not use this company again.
Extremely dissatisfied.
The only thing positive about my purchase was the speed of delivery. The balusters were delivered on time and were all set to install after removing the previous railing. It was the 38" balusters that I ordered (and double-checked my order to confirm I did not make a mistake) that arrived & they were 42". I bought a primed and painted item with paint drips, nicks, and tiny dirt or sawdust spraying onto the balusters while painting. The most disappointing part of the experience was that I lived in an unsafe area at home and did not get the choice of returning them, spending all my time cutting, sanding, and revising 30 railings. Extremely dissatisfied.
The company has no responsiveness!
Beware that if you purchase excessively or in the incorrect size, returning the material is a sham! The company makes sure it will not be worth returning any item. We made a massive order through this company and could qualify for free shipping. When we began a return for a few things, we were informed that we had to cover return shipping (understandable). They also suggested charging back the original shipping costs and adding a 30 percent restocking fee. We only returned a few items to avoid paying shipping charges and are waiting to receive our credit. The company has no responsiveness! I've contacted and called many times and have been entirely ignorable!
Excellent front-end experience and value
The item received was of excellent quality. Excellent front-end experience and value. We did not receive all the products ordered, even though the packing slip and the order were both correct. After contacting the company, they have started shipping the remainder of the order. However, they're not overnighting the order, so I'll have to wait a few days, affecting my installation team and me. Indeed, they will have people check the package with the packaging slip and the purchase.
Customer service is excellent
Customer service is excellent and keeps you up-to-date on the progress of your order. I needed particular parts that were not listed on the website, and everything was delivered exactly as stated.
I had a good overall
I had a good overall. Our treads weren't packed very effectively (just unfinished on the pallet), and they sent the wrong handrail. However, our customer care was exceptional. They were extremely professional and promptly sent us a new bar immediately.
I could have bought this product for a bit lower on other sites. However, I chose Stair Parts USA based on reviews of the service. I'm happy I decided to.
I placed my order
I had to rethink the design of our new stair spindles after placing my order.
I sent them an email and got a reply immediately. They offered to hold my purchase until I decided which parts I wanted.
They shipped my order directly after informing them that I was ready to proceed with my order. Excellent customer service and fast shipping
Unplanned mistake
This company deserves a bad review. I ordered large quantities of balusters that were the wrong size. Although I am aware that I would have to pay return shipping, the 25% restocking charge on orders over $700 is excessive ($175 plus the shipping I still had to pay).
While I understand that they need to make money, I want to feel secure in the event of an unplanned mistake. I will not be penalized. This process is not available to other companies and me.