5 Reviews on Stair Parts USA
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99Consumer for business
About Stair Parts USA
Beautiful Homes Inc. was established to offer superior quality, choice, and value for home improvement products. We believe that we can stand out from the rest by being honest and fair with our customers, providing realistic lead times, and providing outstanding customer service.
 8004031480 |
 [email protected] |
 https://stairpartsusa.com |
 Spring Hill, FL 34610, United States |
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Excellent front-end experience and value
The item received was of excellent quality. Excellent front-end experience and value. We did not receive all the products ordered, even though the packing slip and the order were both correct. After contacting the company, they have started shipping the remainder of the order. However, they’re not overnighting the order, so I’ll have to wait a few days, affecting my installation team and me. Indeed, they will have people check the package with the packaging slip and the purchase.
Customer service is excellent
Customer service is excellent and keeps you up-to-date on the progress of your order. I needed particular parts that were not listed on the website, and everything was delivered exactly as stated.
I had a good overall
I had a good overall. Our treads weren’t packed very effectively (just unfinished on the pallet), and they sent the wrong handrail. However, our customer care was exceptional. They were extremely professional and promptly sent us a new bar immediately.
I could have bought this product for a bit lower on other sites. However, I chose Stair Parts USA based on reviews of the service. I’m happy I decided to.
I placed my order
I had to rethink the design of our new stair spindles after placing my order.
I sent them an email and got a reply immediately. They offered to hold my purchase until I decided which parts I wanted.
They shipped my order directly after informing them that I was ready to proceed with my order. Excellent customer service and fast shipping
unplanned mistake
This company deserves a bad review. I ordered large quantities of balusters that were the wrong size. Although I am aware that I would have to pay return shipping, the 25% restocking charge on orders over $700 is excessive ($175 plus the shipping I still had to pay).
While I understand that they need to make money, I want to feel secure in the event of an unplanned mistake. I will not be penalized. This process is not available to other companies and me.