13 Reviews on Roost & Root
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About Roost & Root
Products for the backyard garden and lifestyle. Formerly Urban Coop Company.
 8777412667 |
 [email protected] |
 https://roostandroot.com |
 301 South Canyonwood Drive, Dripping Springs, TX 78620, United States |
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This is not a good
The coop we were in had huge gaps across several locations. We called them up and provided photos. They acknowledged it was their fault and will custom-build a piece that could be used to fill in the gap. The coop they sent us was essentially a massive picture frame. There is nowhere to put it even to cover 50% of the hole. This is not a good reason to purchase the coop; we thought it could be in good shape when assembled!
Huge gaping holes
The coop we were in had huge gaping holes in various places. We called them up and provided photographs. They acknowledged it was their fault and would custom-build an item that could cover the holes. The coop they sent us was a massive picture frame, and there's no way for it to be put onto the pen to fill even 50% of the gap. This is not a good reason to buy a cell we believed was ready after assembly!
Quickly rectified
I erred while placing my order for co-op. I contacted the company, and the error was quickly rectified. However, when the coop was delivered as I expected, a few items weren't essential. I contacted the company, and they were shipped without any hassle. There is one thing I would like to suggest. The coop was stained, and it's gorgeous. It was, however, an enormous amount of work, which was not straightforward. It would be wonderful to have the option for it to be stained in the production. I'd be happy to pay an extra.
Possible to assemble
I love the way you did it. The only issue we had was the instructions seemed a little challenging to follow. It was still possible to assemble the pieces reasonably quickly, but we were forced to stop following the directions after a specific time.
They considered everything.
We bought this for our Grandma who lives in Mexico. I contacted customer support since the delivery date was scheduled for the following Christmas, but we were required to ship the item to Mexico. They were able to help and speed up this "making of it" at no cost. The process was essentially delayed to a week or so. The girl was so happy about the move. She joked that maybe she'd wish to stay there and sleep. The chicken coop is gorgeous. They considered everything.
The kit was nicely packaged
The kit was nicely packaged, and the parts were identified. The pieces fit well (the couple that seemed a bit "off" could be remedied with some sanding, but without sending things back). They also replaced, free of cost, the panel that included some personalization.
The pen is beautiful!
The customer support of the root and roost team was top-of-the-line. The sales representative was professional, courteous, and helpful. I needed this coop to help with an event for the community, and, despite the shipping issue, they got it done. The pen is beautiful! The cell is stunning, high-end, durable, and straightforward. 10/10 I would highly recommend it.
Overall, I'm happy with the product
Overall, I'm happy with the product. It is a beautiful style and functionality. We did have a few boards that were bowing, and the wood pieces you could use to hang items from were of high quality and had broken. We needed to use steel fixing plates to keep the broken parts.
It's worth the money!
We purchased our original round-top coop a few years ago. We have since added a second extension. With a simple pressure wash, the cedar is clean and tidy. Since it is modular, it has performed well for us through the years, and I am confident that it will allow it will last the tests of time.
We are awestruck by this greenhouse!
We are awestruck by this greenhouse! It's well-designed and is just enough for our needs. I could have given it five stars, but the solar vent arrived in a damaged package (we were not living at home when it came) with a couple of screws cut off and not present.
We were able to replace them at the local hardware store. Our friend who helped us put it together had trouble understanding the directions but eventually figured it out. A magnetic door for the screen should be arriving soon, and we are looking at putting it up.
I would highly recommend this greenhouse. It's an excellent addition to our garden or yard. The staff from Roost & Root were very accommodating to our inquiries.
The customer service is excellent too
I've bought two coops from Roost and Root. I love the style and the quality of both! The customer service is excellent too. Every issue I've encountered has been addressed immediately, and in a few cases, spare parts were delivered for free. I strongly suggest dealing with the business. It's lovely to be a part of an established family-owned business, and their appreciation for the company they work with is evident.
Highly recommend Roost and Root
It is rare to find such excellent customer service these days. A fantastic and prompt service, a natural person responded to my recent shipment damage problem.
I received new roof panels to replace the damaged boards. I highly recommend Roost and Root. Their walk-in chicken coop and service were excellent.
We can't wait to see our chickens in this coop!
Although we haven't yet moved the chickens outside, I can share my experiences so far. It was simple to assemble. My husband took a few hours, and I was able to help my baby in a backpack.
This allowed me just to hold the coop in place. The pen is beautiful and functional. We also turned the pallet into our brooder! It is perfect for our seven pullets.