32 Reviews
32 Reviews
Rating (2.3)
1 Star
2 Star
3 Star
4 Star
5 Star


Is legit? has 32 reviews on, with an average rating of 2.3 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.

How to reach customer care?

You can contact customer care via email at [email protected] or by calling them at

Where is located? is located at address Brazil.

32 Reviews on

  1. Reserva LC6Q7Z4
    1 rating

    Website is not representative in relation to cars you really become form rental-company!

    Feb 2, 2024

    I booked a rental car in Mexico City for 3 weeks via A Volkswagen Passat or similar. FireFly (Hertz) gave us a MG5 at Mexico City Airport: a smaller and less comfortable car. After our holiday I asked after-sales if my reservation was correctly handled by FireFly. In my opinion is a MG5 not a similar car as a Volkswagen Passat. confirmed my suspicions: a MG5 it is not the premium G-class car (they confirmed it by email!). So I asked them to compensate the difference. They made contact with FireFly again to discuss this situation. Finally they told me that Firefly did the right thing: MG5 is a premium, G-class car in line with my reservation. So no compensation can be paid. is wrong in this case: they promised me a Volkswagen Passat or similar. FireFly just handled correctly, but the expectation raised to me at their website is not correct. refuses to take the blame and refused to compensate me. Watch out for the cars they present at their website in relation to the actual rental-company (in this case FireFly/Hertz)! Check the the rental-company website directly or book a car directly by not using

  2. Jordan Flips
    1 rating

    Costly and hidden charges like Insurance

    Dec 29, 2023

    The shuttle area is not well-marked. It took the shuttle a lot of time to get there. The rental location has there was only one person who dealt with clients. Once it's tardy, they say they don't accept international insurance. It's my responsibility to pay for their insurance fee, which is $360 USD ....the rental car cost me $330 Canadian dollars. Terrible.

  3. Carolyn Feeheley
    4 rating

    The range of options was excellent

    May 30, 2023

    It was on the Google page first, and I clicked. You apparently had all of the real Aito rental businesses on the list. The range of options was excellent. I could find the car I needed quickly, and the price was competitive. It took some time to sign up and get back to the car I was interested in, and it was a breeze to book the vehicle. Thank you for your assistance.

  4. Sarah Wittmann
    1 rating

    No one could explain

    May 1, 2023

    I was twice charged for the same day of rental to the credit card I used. If I tried calling to find the reason for the charge, my call was redirected several times. No one could explain the bill. I was instructed to call my bank.

  5. Juan Adrianza
    3 rating

    A more affordable cost

    Apr 30, 2023

    When I walked into Hertz and asked for a quote, they informed me that they didn't have the vehicle I had rented; therefore, they'll change the car to a more affordable cost per day. The result is that I get a top-quality vehicle. However, I'll be required to spend more than USD 400.

  6. Linda Plager
    1 rating

    A very frustrating encounter

    Apr 29, 2023

    The whole experience was awful. Getting the "book" button to be functional finally took a long time. It was necessary to restart the page several times to ensure it worked. It was as I was eager to secure an offer. However, despite the higher cost, I was near to investing the money elsewhere. It is time to upgrade your website's functionality. It was a very frustrating encounter.

  7. Kedrick Williams
    1 rating

    Rental experience

    Apr 27, 2023

    We were disappointed with our last rental experience, which included Routes, in Denver, Colorado, in April 2023. The car we were provided was an older vehicle with plates from 2021 (fortunately, we were not ticketed or stopped). The car was dirty at the time we picked it up. A chip was found on the windshield, and wipers with rubber flapping were utterly useless in the mountains with the wet, snowy roads. The air was put on the back tire twice over five days of rest. It appeared that the vehicle was owned by an employee and not the typical car of the rental business.

  8. Nivek nailgun
    4 rating

    I am happy

    Apr 12, 2023

    The app on my iPhone is flawless. However, the site made it difficult for me to pay. I tried different credit card types, but none of them did, so I tried the application using my iPhone, which was a breeze. I would like to see the website fixed. However, I am happy that we can filter our choices and have the same decisions on both the site and the application.

  9. Jack Fairbrother
    3 rating

    The number you provide to me for a reservation reference

    Mar 18, 2023

    The number you provide to me for a reservation reference. Is not the one Avis gave to me for a reservation reference. Therefore, it is impossible to determine whether this is an identical booking. It isn't very clear, and we must confirm with them.Info rm customers that they have two ref numbers.

  10. Mike Valinoti
    4 rating

    Highly accommodating

    Mar 17, 2023

    The person who assisted me, Alessandro, was highly accommodating, pleasant, courteous (smalling), and explained everything to me. Outstanding! It could be cheaper, and when I returned the car that I rented, I was in search of the smallest car possible; however, in Rental Plus, the Rental Plus were only two alternatives for a small car.

  11. Medhat Botros
    1 rating

    I was disappointed to discover that the system for payment was not working

    Mar 15, 2023

    The rental process was completed, but I was disappointed to discover that the system for payment was not working. I hope I didn't have to pay since I did not receive the reservation confirmation. It was a harrowing experience! However, Guilia of RentCars has been able to resolve the issue. All are booked, and we hope there will be no problems when picking the car up in Lisbon.

  12. Aleksey Zhirkov
    1 rating

    I want my $150 back to me. Other, wise this is a fraud.

    Mar 14, 2023

    We made a reservation for 10 pm for pick-up, but the car rental facility shut down at 10 am. When we got to the location to pick up our car, the rental firm (Routes Car Rentals) canceled our reservation, so we're out $150, which we paid for. We were charged $62 to travel to the hotel, and the following day, we took an Uber to the vehicle rental, and they claimed they didn't have any cars available and could not assist us in any way. We ended up hiring the car from another rental service for $486. How can you make our reservation? I made an appointment at tat10 pm when the car rental was closed. I want my $150 back to me. Other, wise this is a fraud.

  13. Robert Russell
    5 rating

    I want to extend my appreciation that she was willing to assist.

    Mar 13, 2023

    I want to start by giving positive feedback on the outstanding help I received from one of your representatives. It was a bit difficult to recognize her name. Still, the woman who helped English-speaking people (the only person present today to support English) proved extraordinarily kind and displayed a great attitude. I want to extend my appreciation that she was willing to assist.

  14. William Pomerleau
    1 rating

    A fraud complaint has been filed.

    Mar 12, 2023

    I had never heard of this business until three hours ago. This was when I got my mail and credit card. A fraud complaint has been filed. I was accused of paying several hundred dollars to rent a vehicle that I didn't rent.!

  15. Adam Gross
    2 rating

    I wouldn't recommend it again.

    Mar 11, 2023

    I tried booking online but could not. The website repeatedly white-screened/crashed during payment. We tried to contact them, but there is no support staff; I tried the chatbot, but it says there will be a call. Who!! Support isn't operated! Consent is not available! The website also doesn't have vital details for hiring cars. So, now you need to call the actual rental company. There is a lot to improve, and I wouldn't recommend it again.

  16. Rick Thomson
    1 rating

    I'm stuck at LAX without a car and my $106

    Mar 10, 2023

    The rental company did not reveal additional charges. I was offered "insurance" at $12 a day, which the rental company refused to take. I made a payment online, $106, with $50 due at pickup time. The rental company informed me $170.00 and an initial $500 deposit were due. The agent who rented the car offered me a transfer back to the airport. He told me about the incorrect information Rentcars provides and then asked the agent to clean it up. I'm stuck at LAX without a car and my $106. Thanx

  17. Arthur Shettle
    1 rating

    I would never use Europcar in the future.

    Mar 9, 2023

    They provided us with a terrible service in changing the unit. The car displayed "oil engine check required," and the brakes made a vast noise; the service tag indicated that the service was required 5,000 miles before we were required to return the car for a change. I would never use Europcar in the future.

  18. Michael Kester
    4 rating

    I would like to add my reservation insurance

    Mar 7, 2023

    I want to add my reservation insurance , but the application won't let me. Please get in touch with me, or assist me in doing this. I know that I need to make a larger payment, and I'm okay with adding the e-tea costs. 630 290 8603.

  19. Rosa Gastelum
    2 rating

    I was forced to return my canceled to get the car back

    Mar 3, 2023

    Hello, I've booked a rental car through Rentcars, but I'm canceling it. I only need to confirm what happens to my refund. However, none of your employees answered my emails, so I was the champion. I was forced to return my canceled to get the car back; however, it says they are under cancellation. What should I do? Is your company still operational?

  20. Kacy Mitchell
    1 rating

    Beware of their services!

    Mar 2, 2023

    Hertz has taken an excessive sum from my accounts. However, Rentalcars has not done anything to fix the issue. I claimed with them one month ago and have received no response. Beware of their services!

  21. Brad Kratovil
    1 rating

    The SUV thing was, in essence, a scam to market.

    Mar 1, 2023

    Re your reply to your question: it's not true. Rentcars offered a low price for Cancun. When I went to pick up the car, the price was 2.5x more because of the unannounced liability insurance. Instead of the vehicle I had booked, I was offered an old, shabby car. Terrible. If I renounced the liability insurance, they stated I'd need to provide $3000 in bond. Rentcars, you must keep track of these things and educate your customers before they decide to work with you. The SUV thing was, in essence, a scam to market.

  22. Michele Jones
    1 rating

    This is a complete fraud

    Feb 27, 2023

    This is a complete fraud. They don't have a customer support number if you don't live in Brazil. There is no easy way to get in touch with them. They are using bait-and-switch strategies. Beware of them at all times.

  23. Minh Phan
    5 rating

    This app is by far the best app that I have seen so far.

    Feb 25, 2023

    This app is by far the best app that I have seen so far. A lot of people like this app over any other app. Their customer service is top-notch, and they're always ready to satisfy you. I want to thank this team's excellent job in creating this fantastic app.

  24. Patricia Davenport
    5 rating

    It's the most reliable application that is a smooth and efficient app

    Feb 24, 2023

    With the Rentcars application, you can find, compare and book rental cars in over 160 countries. It's the most reliable application that is a smooth and efficient app. There are many categories of rental cars, all of which will meet your specific requirements and preferences.

  25. Joann Kaylin
    1 rating

    I recommend that you DO NOT use this service

    Feb 23, 2023

    I recommend that you DO NOT use this service. The rental company was charged higher at the time of renting. I refused to accept the charge. The service was not offered. After several unsuccessful calls and, in the final one, waiting for over 50 minutes for a response and then the caller was not answered, I'm forced to visit this site and widen the eyes of others. The person I spoke to was courteous, but not enough. I'm not sure how to resolve this issue. I am sure that I've had my money stolen. I do not have my money.

  26. Camron Ansari
    1 rating

    More disappointed with the expensive cars currently available

    Feb 21, 2023

    The reason that the restrictions might not include the 16-year-old available causes me to be more disappointed with the expensive cars currently available.

  27. Saif Alradhi
    1 rating

    I tried to find a phone number but couldn't find it.

    Feb 20, 2023

    There is a booking that I need modifications to. I wanted to add more days. I've been waiting for five days to hear from the app and tried contacting you twice, but there has been no response. I'm trying to end my subscription, but I'm worried I'll not receive a refund of my deposit. I tried to find a phone number but couldn't find it.

  28. Angela Tran
    3 rating

    Please let me know the number.

    Feb 18, 2023

    My confirmation doesn't mention the amount of mileage I've traveled or the kind of insurance I'm being assessed for. My confirmation number is W55PDN5. Please, please let me know the number.

  29. Terrell White
    5 rating

    I was impressed by the additional coverage offered by the site

    Jan 19, 2023

    I was impressed by the additional coverage offered by the site. It's easy to navigate. Good deals and plenty of choices. Although I haven't utilized my rentals yet, I'll shortly, but I hope that everything goes as smoothly as it does in this section.

  30. Dawn Strange
    4 rating

    It's very much appreciated. Thank you very much

    Sep 29, 2022

    I booked a room on-site that is practical and efficient. But, I had an issue when I tried to settle the payment. In the beginning, it was slow and stuck, so I'm guessing it couldn't go smoothly. Then I tried it again, and it worked; however, it showed double transactions, so I've been charged twice. I've tried contacting support via email but haven't received any feedback yet. Please help me resolve this issue. It's very much appreciated. Thank you very much.

  31. Donna Hamlett
    4 rating

    The website is user-friendly

    Jul 18, 2022

    The website is user-friendly and offers various options for breakdown/additional security. The only problem with this website is that there isn't a way to include additional information about the driver. It's a good thing that it's not a hidden cost to earn money from the car company.

  32. Rodolfo Ponce
    1 rating

    Don't book via this website

    Jun 8, 2022

    I've been trying to contact this company for the past six days. We booked a vehicle and paid the total amount stated on the voucher. We arrived at the Priceless car rental facility. We were told that we did not pay fully, were owed another 200 dollars, and had 487 bucks for insurance.

    Otherwise, we were unable to get the car we had already bought. Priceless claimed it was a rental cars issue because they don't offer their prices correctly, and insurance is not an option.

    Our own worldwide rental car insurance, but it wasn't accepted. Please could someone get in touch with me since we were not capable of picking up the vehicle we paid for?

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About is the largest online car rental platform in the Americas and one of the global leaders in the segment. At Rent cars, you can compare prices and car rental options from hundreds of rental companies and book the best option for you. Founded in 2009, our mission is to offer the best car rental options in the world. We breathe excellence in customer service and work focused on ensuring satisfaction from the beginning to the end of your trip. In 2019, Rentcars was featured in TrustPilot as the best car rental agency in the world, given its high-level standards of customer service. Rentcars guarantees the best price for its customers and excellence in customer service.

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