20 Reviews on Quest Diagnostics
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About Quest Diagnostics
The world's leading provider of Diagnostic laboratory tests, data, and services. This includes blood tests, health screening tests, genetic testing, and tests used during treatment.
 800-222-0446 |
 [email protected] |
 https://www.questdiagnostics.com |
 United States |
 |
Bad customer service
My girl friend and I tried to purchase blood tests from Quest diagnostics in Branson Missouri. To do this we had to establish online accounts. We both started the process but never received the email verification. We called tech support and were told the website was down and try in a day or two. Both Girl friend and myself tried for 3 weeks, called and was given conflicting information. The last call, the associate told me we had established an account and since we did not reply to the email verification(which we did not receive due to their website crashing), we would need to create another account with different emails. Not sure why a person can’t call and schedule an appointment but Quest diagnostics has some of the worse customer service.
Overall, I do not recommend Quess Diagnostic
I recently had an appointment at Quess Diagnostic and was highly disappointed with the service I received. The check-in process was completely automated and frustrating, with a computer system constantly failing. When I finally did check in, the waiting times were extraordinarily long, and several employees were rude and disrespectful to patients. To top it off, when I called to follow up with the billing department, I was put on hold for 19 minutes and then directed to another number. The person I spoke with was unprofessional, answering my questions with a muffled voice and even a yawn. Overall, I do not recommend Quess Diagnostic due to the poor customer service and inefficient processes.
it shouldn't hinder anyone from raising this issue!
I must say that the technicians at quest Diagnostics are among the rudest people you’ll ever meet in the medical field. It’s not a good morning or a smile. I’ve been to this place at 17th street in Ft. Lauderdale numerous times, and it’s always the same. I feel like it’s a considerable burden to stay here. God assist you should you require assistance at the kiosk! It will be treated as if you were dumb l, like dirt. Quest’s website states that walk-ins are accepted. Not at 17th street.
Numerous announcements say that walk-ins are not welcome and that they must return with an appointment, even if they are willing to wait. I believe these technicians do not wish to put in the effort. Simple. There’s no excuse for a poor attitude. Look for a new job if you are feeling underpaid and overworked! Quest…I believe this scenario will spread throughout your company. There is nothing to stop this from happening. There are not a lot of choices. However, it shouldn’t hinder anyone from raising this issue!
THEIR DATABASE DOESN'T HAVE THE SCRIPT
My doctor gave them a prescription for blood tests three times after waiting for a month because it is now mandatory to schedule appointments. It’s not possible to walk in and after a fierce. THEIR DATABASE DOESN’T HAVE THE SCRIPT. Yet, this is electronic, not faxed. When I spoke with an employee from Quest, she could not explain why this occurred twice in the past. The place sucks after cov19, bologna.
Horrible service ever
Horrible service ever. They don’t keep up-to-date on insurance, and I’m constantly receiving service invoices. We called twice, and I received an invoice from the collectors after six months with no response from them. Unable to talk to an agent. The calls kept getting disconnected like no one was willing to answer my questions. I hope that their company will shut down.
Scheduled appointment
I scheduled an appointment for 12:20pm on a Thursday. Had to “fast” for blood draw.
It’s now 12:45pm.
They either overbook of do not care about the waste of other people time.
The hell with Quest, they are not the only game in town.
The experience was competent and kind!
I’m a hard stick, so it is difficult to locate veins. Most of the time, I’m stuck more than a time. Quest is awe-inspiring! I took Nina to draw my blood today with one stick, and I didn’t feel anything! The experience was competent and kind!
I had chemo and a mastectomy, only one arm to draw blood ,Quest dosent use butterfly needles, rude, unprofessional people.Needed a container, the woman handed a used one.
I walk out.
I pay for service is not free.
The company appears incompetent
The billing staff is inadequate or not even functioning. Every time I walked in to have blood drawn, I was told they couldn’t pull my blood as I owed hundreds of thousands of dollars. It was all nonsense as I had paid the bills in time. The nurse was aware of how awful the company was, and she eventually decided to draw my blood regardless.
My mom continues to receive calls from Quest concerning the missing thousands of dollars. She informs them that the bill has been paid, and they send the proof, apologize, and then say they’ll correct the records. Or, they’re lying, not up to scratch, and a few weeks later, they phone again to inquire about missing funds. The company appears incompetent.
She is very caring
Natalie of Quest-diagnostic in Tom Thumb, located at Denton Tap Road, Coppell, TX, is the most skilled doctor I’ve ever encountered. She is very caring. I wish I had an experienced phlebotomist of her caliber every time I need blood laboratory work.
They are not doctors, most are basically illiterates.
The worse attitude if you are not like them .
Fantastic experience
Fantastic experience today in Quest at Hollywood, Florida. My daughter and I felt Lisette to be extraordinarily calming and amiable. We were fortunate to have Lisette perform blood draws for our 11-year-old daughter. It was a short visit, and we are thankful for her thoughtfulness and consideration of our time spent there.
She was a great doctor she's amazing!
Today, I needed to have the lab tests completed at my doctor’s office. I went to Quest in Dearborn on Michigan Ave and had Lashawn B. My blood work was taken, and I can tell you she’s fantastic! The way she poked me was perfect and didn’t hurt. I’m so happy! She was a great doctor. She’s amazing!
The employees are very rude
The employees are very rude. They do not provide you with vital information, like print copies of orders, while they can scan the barcodes into emails (they are printed with fine printing), and they allow people to walk in, but you’ll be in the office all day long.
Sheena was professional and efficient
What I experienced with Quest today was extremely enjoyable. Sheena was professional and efficient. In addition, she only had to put me in a single spot which is not often. She made me feel incredibly at ease, and I was gone in a flash. Great job, Sheena!
This is the most horrible
This is the most horrible lab I’ve ever seen. I had two insurances they paid for lab work, but they still sent me a bill. I contacted my insurance companies and was told that they would pay the bill. I get the lab, and they keep saying I must pay. They take my information to a collection company that reduces my credit score by 28 points. Every day I get a call at least once a day.
Local staff are pleasant, however, the their company isn't listening.
The local staff is amiable; however, the company doesn’t have an unmatched capability to get feedback. It requests insurance information but doesn’t share it with the phlebotomist. It’s an unnecessary burden for all. This data gives you an uninformed computer-generated response if you try to provide quest diagnostics. I cannot rate more than two stars to any business that doesn’t want to hear feedback since it indicates that they don’t consider their effectiveness or product.
I am extremely grateful
I am incredibly grateful to the phlebotomist Stephanie D. at my doctor’s (Dr. Rhesa Sanni-Thomas) office in The Woodlands for being an expert in her area of expertise. I was initially apprehensive since I’m usually a rigid stick when it is time to get the blood sample. However, she calmed me and only poked me once.
They were also not pleasant in any way
I made the appointment (I don’t know why) meeting was at 7:30, arriving at 7:20, with no other patients waiting in the waiting room. A short time later, the patient was in the room but did not make an appointment. There was no one in the waiting room as I waited. I guess they have been at a desk. Another patient was becoming frustrated because she was waiting too, and finally, at 7:40, they called my patient and me. Why did I require an appointment? Having a meeting isn’t very pleasant, but one who does not have a license is summoned simultaneously. They were also not pleasant in any way.
My account is now showing the balance as zero
My account is now showing the balance as zero. It took several emails to get it there and could not have happened at all. This local lab is very efficient and practical for me. It could be a while until my next lab’s order of six months to decide whether or not I want to return. I intended to delete my previous post. The system was not able to allow me to do that this morning.
I am extremely satisfied
I went to the doctor this morning, and I am delighted. Israel was kind and highly professional, the young woman taking my blood. I was not apprehensive at all. I would recommend her. She is five stars! The quest should be extremely satisfied to have such a great ambassador for the company.
great experience
I would suggest anyone wanting to come in early. I know there could sometimes be a long wait at Quest, but I’ve always had a great experience. I appreciate that they can offer your records within a couple of days and permit people to walk in an emergency.