Nobly Point of Sale

(3.1)
31 Reviews
Rating (3.1)
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1 Star
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31 Reviews on Nobly Point of Sale

  1. Hannes Babak
    Mar 9, 2023

    I highly recommend this Nobly POS software

    As the first business owner in the Byron Bay area, I highly recommend this Nobly POS software. It not only keeps an eye on all my sales, calculates costs, and is extremely easy to use, but it has also helped me understand hospitality's business aspects.

  2. William Bergen
    Mar 9, 2023

    A lot of good points, reasonable cost

    A lot of good points, reasonable cost, high-quality system that is reliable and usable offline. Poor aspects of sales analysis are prolonged to be calculated and aren't flexible enough, with no weekly sales data for week-by-week sales growth.

  3. Arthur Westbrook
    Mar 7, 2023

    The most frustrating is the absence of support for customers.

    I've been hesitant to review this company (they constantly asked me) since I wasn't sure what to say and didn't want to make a mistake by releasing a negative review too soon. But the company has gotten more and more sour. It's hard to get an answer promptly from the company. I'm still inquiring about a complete loss of days' receipts from around one month back. No one responded to me. In addition, I was asked how to create an accountant-friendly report I could use (not just a pretty graph with no figures) that was sent to me over one week in the past. If your POS fails to function during service, you're out of luck. The support line isn't answered. Number (though they did answer me with a phone call to sales, to which they responded) and suggest you utilize the messaging feature that says 'typically responds within a couple of minutes,' which is an untruth. They aren't responsive. It's unstable and does strange things. The most frustrating is the absence of support for customers.

  4. Adam Rahrer
    Mar 6, 2023

    We've migrated into Nobly after a previous POS with an uneasy start

    We've migrated into Nobly after a previous POS with an uneasy start, and after two weeks, this issue is still not solved. The salesperson had promised too much regarding the process of moving and the features of the software of Nobly POS. Its Support Team is responsive to messages and will try to help. The system is not as full of capabilities compared to other systems we've used previously. If you're looking for a simple and fast implementation with sophisticated reporting features, It isn't your first option.

  5. Lissette Esteves
    Mar 5, 2023

    We're confident and eager to start working on it right now

    We chose Nobly due to their 5-star status, so I had high hopes. Setting it up was more time-consuming and complicated than I was prepared for. Some issues with the hardware on the route (don't attempt to install white, as I would advise); however, everything has been resolved perfectly. A few of the issues were user-based on my end, trying to become familiar with understanding how it functions and making the settings work as we expect to. The Noble team has been there to help us solve issues as we've worked through them and are always willing to help. However, we're confident and eager to start working on it right now.

  6. Jerry Williams
    Mar 4, 2023

    Thank Gordon, for all your help.

    Gordon for making everything easy at the final. I've previously experienced difficulties getting responses to my inquiry; however, when Gordon arrived on the scene, I found him incredibly - friendly and helpful, finally finding a solution with sincerity and humor. Thank Gordon, for all your help.

  7. Robert Geiger
    Mar 3, 2023

    I would definitely recommend this company.

    The Noble platform is fantastic, as it is easy to use and navigate! However, the service/support/communication did lack a little, especially during setup and after; however, there are resolutions put in place by the great team! I would recommend this company.

  8. Don Bozick
    Mar 2, 2023

    Excellent service

    Excellent service, extremely prompt to respond. Great people and one contact. I would rate the review five stars. However, the program needs more improvements. Gift receipts are essential—images of the items. However, with the system's design, I'm sure that incremental improvements will continue to be made. So far, I'm pretty happy. Let's see how we perform when we launch!

  9. Elizabeth Warfield
    Mar 1, 2023

    I highly recommend this system

    I'm satisfied with the decision to make using nobly to host our pop-up shop. It's simple and fast, and we've had no es problems. Support is friendly! However, I hope the system will rapidly create new features like dynamic pricing, comprehensive reporting, and an integrated scale. I highly recommend this system to anyone seeking an affordable and accessible yet solid system for pos.

  10. Allen Merritt
    Feb 27, 2023

    I've had this system for two years

    I've had this system for two years, and it's been pretty great; however, over the last ten days, the back office application isn't working, so as an owner who has to be able to access data remotely, this is a significant issue, So I've contacted Nobly three times but have received no response. The problem with customer support is you need to keep up with it, or e else you will get angry. This is why I am giving it a two stars rating.

  11. Patrick Shepard
    Feb 27, 2023

    Be careful when ordering from this business

    Be careful when ordering from this business. It's a pleasure to be dealt with upon joining; however, if you decide to cancel, for whatever reason, they'll not bother with the request. To clarify, I bought a POS system in June. It didn't go as expected, so I canceled it almost immediately, within one month before its expiry. I've sent a lot of emails and contacted the company several times to request that they collect their equipment, and I was charged for the last installment that should have been can cancel told I would be refunded but did not; now it's the middle of December, and I'm no longer in the process of obtaining the equipment. It is in my possession. I haven't received any money as of now. They only respond to me when I post reviews on this website. I have also contacted my solicitor, and he plans to resolve this issue as soon as I have to pay EUR1800 for something I've never used. Avoid any possibly reputable business.

  12. Wallace Bowman
    Feb 25, 2023

    It isn't enjoyable

    We were with Nobly for over a year but have asked for a refund, and we will be switching to a different service soon. At first, when we became members, Nobly were very helpful, and their customer service was outstanding. They then demanded that we write a review on Trustpilot, which we completed, and clearly, we were delighted at the time. Following this, things have changed. However, the software wasn't working as it should. Inventory and stock management are not working correctly, and there's no way to inform us about the low list. Support for customers has wholly vanished. I brought up issues repeatedly, and no one was addressed. Additionally, they're not accessible on weekends when our business is at its busiest. It isn't enjoyable.

  13. William Bockus
    Feb 24, 2023

    The company is focused on selling software

    I made a mistake when I signed up for Nobly. The company is focused on selling software. They do not focus on resolving issues once you're in the system. It is brimming with bugs; even after numerous phone calls, they don't attempt to solve these issues.

  14. Doug Landry
    Feb 21, 2023

    The most awful company

    They are the awful company I've ever dealt with. We've had significant issues for weeks; they blame it on BT and us. There is no difference. I've been calling them, and they've always said they'll call back but never actually do. They have to call me again, which means spending longer on the phone with someone who does not know what they're talking about. I've demanded an engineer come out to resolve the issue, and at that point is quiet, so I don't think there is any—unprofessional customer service. I will move on to another company because I can and will not be a part of their continuous lies and unprofessional behavior.

  15. Mary Barba
    Feb 20, 2023

    There is no flexibility, and most of all, disappointing.

    The back end is incredibly unhelpful and unresponsive. End. I'm not one to make complaints often. However, I've had horrible support from the beginning, including the payment system suggested by Nobly, ripping me off. If I attempted to cancel, they refused to refund my money, which means we're stuck for the whole year. It's a shame that they're unwilling to assist small-sized enterprises in their business; I wish we had some excellent service and support featured elsewhere in reviews. There is no flexibility, and most of all, disappointing.

  16. Elizabeth White
    Feb 19, 2023

    There was no answer at least ten times today

    Excellent services that are impossible to reach even if you ring. Unfortunately, we're stuck because we tried to use their till. There was no answer at least ten times today. Please don't buy any of those tills if you have a problem and can't solve it quickly.

  17. Jean Sylvester
    Feb 17, 2023

    Poor Customer Service

    Poor Customer Service and slow response time. Never resolve complaints ..... just the worst experience; in General, they have charged me for the whole month because their app was used on my iPad once. I am disgusted and will never sign up with their ranks or recommend them to anyone.

  18. Catherine Boccieri
    Feb 13, 2023

    The Nobly interface is beautiful but unstable

    The Nobly interface is beautiful but unstable, it ruins the table service, and their support team is inefficient. We've experienced many problems with Nobly since using it, and they've failed to solve any issues. I'd go as I'd say I'm not a fan of Nobly and give them a -5* rating if I could. If you're a quiet cafe that needs a simple cash register, I'd suggest choosing a different place.

  19. Jerry Couchman
    Feb 10, 2023

    I cannot recommend this company high enough

    From beginning to end, The customer service offered by Nobly was exceptional. My primary point of contact for support was Robert, who was extremely patient and knowledgeable while aiding me in the setup process. He was always there to answer my numerous questions. The product is excellent, and the customer service is more than adequate. I cannot recommend this company highly enough:)

  20. Dixie Mobley
    Feb 5, 2023

    Robert was a tremendous aid at the beginning of the setup of Nobly

    Robert was a tremendous aid at the beginning of the setup of Nobly. Robert took the time to explain all the features of the software. Inquiring into all possible solutions to ensure he could provide the best solution to our particular requirements.

  21. Hughes William
    Feb 3, 2023

    I would highly recommend Nobly POS assistance!

    Gordon was a pleasure to handle! Patient and understanding, especially considering that I had very little knowledge of the topic to be discussed. I would highly recommend Nobly's POS assistance!

  22. Anthony Barnfield
    Feb 2, 2023

    I'm new to smartphones and tablets

    I'm new to smartphones and tablets... but it wasn't a problem. It is easy to use, has excellent support, and has the best price. Jesse was always there and could guide me through the register system and the back office in a manner I understood.

  23. Steve Solloway
    Feb 2, 2023

    Excellent assistance in setting up

    Excellent assistance in setting up. Hector performed a lot of back-office tasks, which was very appreciated. The only issues I have are 1. The time it takes for the built-in printer to print receipts after the sale. 2. no software within Nobly can support "customer not present" transactions. This is a significant problem since I'm forced to use an outside company to handle this.

  24. Michael Schout
    Feb 1, 2023

    Excellent customer service!

    Excellent customer service! Romi of Nobly POS has been helpful and quick to reply to my emails. Nothing is too complicated for her, and I've had a call to confirm whether the issue is solved.

  25. Sheryl Scavone
    Feb 1, 2023

    Chris is the most fantastic account manager I've enjoyed working with

    Chris is the most fantastic account manager I've enjoyed working with. Nobly is a beautiful piece of software that's ideal for our barbers. Responses are almost always instantaneous! Amazing customer service. It's never a hassle; they always stay in touch to ensure we're satisfied with the service.

  26. Maria Santiago
    Jan 9, 2023

    This isn't very pleasant.

    A very aggressive approach to get you to sign up, and once I had signed up, I was not given any support. Once they got my money, it was as if they were done with me. I have tried to solve problems and have even transferred to the founder, who could not respond to my emails. When I requested a refund, as I was unhappy, they told me I could cancel at any time but would not receive any refund regardless of having to pay for one year's rent in advance. Without assistance, I'm now stuck with a POS system for the following year. This isn't very pleasant.

  27. Jan Branch
    Jul 30, 2022

    Orders are taken well

    Orders are taken care of well and the information is provided in a practical manner.We were informed that credit card transactions would result in charges of 0.89 percent, however, we've discovered that SumUp charges 1.69 percent.

    We requested a credit card machine that displayed an indication that reads "Would you like to add a tip?". The machine we received does not show the message. I've requested that an exchange of the device with one that is compatible with our requirements however, there has been no action taken.

  28. Paul Rogers
    Jul 9, 2022

    I bought was not working and Nobly support was unable

    The printer that I bought was not working, and Nobly support was unable to identify the issue remotely :( therefore I needed an expert in PC repair to visit my home to verify my concerns before Nobly would take action. While it took quite a time to figure out the cause (a malfunctioning printer isn't common) and was extremely annoying, Isabel was able to find a replacement printer fast at the end of the day and dealt with the issue on my behalf and now we have a very efficient table service system :)

  29. Jonathan Powell
    Jul 4, 2022

    The customer service offered by Nobly has been exceptional

    From beginning to end, The customer service offered by Nobly has been exceptional. My primary Contact for support was Robert, who was extremely patient and knowledgeable while helping me through the process of setting up. Robert was always available to assist me with my numerous questions. The product is fantastic and the customer service superior. I can't recommend this business high enough.

  30. Jakob Currey
    May 18, 2022

    Nobly Support

    Rob M from Nobly support was beneficial as we got to know the system (which has been very user-friendly). He never assumed a lack of technical understanding, which was greatly appreciated. Operator error is not excused for any issues.

    In the almost ten years that I have owned my business, I have never experienced such high support from any service provider. Nobly support could be an excellent resource for all company support desks.

  31. Rohit chilukuri
    Apr 30, 2022

    Pleasure to work with

    Nobly POS customer support and Robert March provide excellent service. Many customer service departments cannot be reached and will only respond to your queries via live chats or directing you to forums and web pages.

    They never let you go until your query has been resolved. They are a pleasure to work with.

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About Nobly Point of Sale

Start running your coffee shop, restaurant, or retail shop faster and more efficiently today! NoblyPOS is the top-rated EPOS system in hospitality. Nobly POS is used by merchants to manage their inventory and staff, collect business insights with 30+ influential reports, create loyalty schemes, accept credit card payments, integrate accounting software, and much more. It's also the preferred choice for well-known coffee shops, restaurants, and chain restaurants. Nobly POS is available in the UK and USA, and Canada, among many other countries.

2033690679
https://www.noblypos.com
7-9 Melody Ln, London N5 2BQ, United Kingdom
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