4 Reviews on My Plumber

  1. Paul Reynolds
    Jan 17, 2023

    the issue is that they're also not skilled at their job

    The staff who take calls aren’t knowledgeable about plumbing (which is perfectly fine); however, the issue is that they’re also not skilled at their job. They’re outsourcing their phone calls and employing the same system as another company. These are all ‘invited reviews,’ and I’m highly skeptical of the reviews posted in this forum.

  2. Keith Plummer
    Jul 30, 2022

    Excellent service and value for money

    Excellent service and value for money. Mike was extremely friendly, explained everything transparently to me, and provided me with valuable suggestions. The communication was prompt and efficient. Overall, excellent experience and highly recommended.

  3. Kashif Qamar
    Jul 6, 2022

    Vlad was great

    Vlad was great. He was able to address the hot water issue and purchased the needed parts. He was helpful, knowledgeable, and efficient. We would use his services again.

  4. Alan Nolan
    Jun 11, 2022

    Good in the past, but now a disaster to avoid

    I’ve used this company for about five years when they offered an average service. Now, they are part and parcel of excellent services.

    Avoid them entirely, and do not offer your credit card upfront.

    I scheduled an annual boiler service routinely in November, and the technician accidentally shut off the expansion valve in the process, and the boiler continued to lose pressure.

    I contacted the company to report the problem only and was told by the sales staff of unique services they could send someone in to resolve the issue.

    However, they would charge me for the service, but if it turned out to be the case that the fault of the contractor, I would get a refund.

    The company sent the same engineer shortly as he arrived.

    He was extremely apologetic and stated that he had looked over my email and understood the reason for the incident ” that he had accidentally drained the expansion valve.”

    In the course of his visit, he repeatedly apologized for the error. After the visit, I got an invoice for my second visit.

    I’ve emailed them three times, describing the issue and asking for a reimbursement. They haven’t responded. I’ll never use them again.

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About My Plumber

My Plumber is London's favorite emergency plumbing and heating service. Rapid and effective services. Schedule your visit or reserve an appointment online on the website. Our engineers are all professionally trained as well as fully equipped. Gas Safe registered—part of Fantastic Services.

203 078 5920
[email protected]
https://my-plumber.co.uk
98 Tooley Street, London SE1 2TH, United Kingdom