38 Reviews
38 Reviews
Rating (2.8)
1 Star
2 Star
3 Star
4 Star
5 Star


Is Masterclass legit?

Masterclass has 38 reviews on, with an average rating of 2.8 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.

How to reach Masterclass customer care?

You can contact Masterclass customer care via email at [email protected] or by calling them at (855) 981-8208

Where is Masterclass located?

Masterclass is located at address 660 4th Street, San Francisco, CA 94107, United States.

38 Reviews on Masterclass

  1. Roman
    1 rating

    As soon as you give them your credit card, they will always try to charge it

    Jan 8, 2024

    Nothing to say anymore… there’s just no “cancel subscription” button anywhere… the best thing to do is to try and talk to your bank, to blacklist the site. And if you try to delete your account - they will say “we are in a process of deleting” and will try charging you everyday.

  2. Alize Cskn
    1 rating

    No Transaction Receipt

    Jan 5, 2024

    Beware of this kind of practice! Even if it was given to you in the form of an offer. My former employer owned a Masterclass family membership, and granted me access. As soon as I left the business and he revoked me from the family account.

    Masterclass immediately enrolled me (also in the pricier program called family) to their services without my approval. I've been paying to use it for two years, approx. 1st bill: 280 euros. second bill: 244 euros. I had no idea!!!

    I didn't receive any emails regarding the transaction because I was unable to connect to the old account of my company and the payments were lost in the midst of the transactions on my credit cards. It's because I have never provided them with my credit card details and never authorised an transaction and never entered their system, or watched even a single video! What is the legality of this or even legal?

  3. Jebin Kuriakose
    1 rating

    Payment Deducted, No Enrollment, and Unresponsive Customer Support

    Nov 12, 2023

    I recently signed up for the Masterclass plan, and the amount was deducted from my account. However, I'm unable to enroll in any classes. Despite reaching out to all three customer service channels multiple times over the past two days, I have not received any response. I also contacted the Google Play Store, and they confirmed that the payment was transferred to Masterclass, but my account remains inactive. This has been an incredibly frustrating experience, with no assistance or resolution from their customer support. It feels like a complete letdown, and I'm beginning to question the legitimacy of this service. Calling it "Masterscam" seems unfortunately fitting, given the lack of responsiveness and support.

  4. Sharon Green
    1 rating

    Beware of this fraudulent firm

    Jun 10, 2023

    They're swindlers and swindlers. They offer a 30-day trial for free. Instead, they'll cost you for a whole year's worth of subscription. After you complain, they redouble their lies and try to convince you to claim that there is no trial for free, going even further and saying, "Prove it with screenshots." Who screens free practices of applications as a standard method? Nobody. And they are aware of it. Beware of this fraudulent firm.

  5. Elizabeth Pulley
    1 rating

    It was renewed

    May 20, 2023

    I canceled my subscription when it was renewed. They only paid the first half of my one-year subscription since I didn't change my mind before but after the renewal date.

  6. Chalis Jenkins
    1 rating

    Creative thinking and diplomacy

    May 19, 2023

    I was very attracted to classes, and they gave me a snarky Mother's Day offer with baking as the primary ability. After I had a discussion with their courses about leadership, creative thinking and diplomacy, space exploration, and FBI...they offered me a baking opportunity. How. Damn. Sexist. I want to take lessons about an FBI profiler, and yet you suggest that I bake bread? You tied in a Mother's Day offer with BAKING. It would help if you didn't try to claim that baking is a pastime for both men and women.

  7. Claudia Grimes
    3 rating

    A very effective business plan

    Apr 26, 2023

    I have tried to be balanced in my review and acknowledge my unusual disposition and prospectives/insights. I've attended three classes and noticed they are designed well for the average person and those who are easily inspired. This is great for the average American. This is a very effective business plan. I had a desire to learn. However, it's fair to say that I was entertained. I was a former Chief Executive Officer and a Jhana Yoga/Philosophy teacher.

  8. Bonnie Langenfeld
    3 rating

    Excellent educative information

    Apr 25, 2023

    MasterClass offers unique and original material with excellent "Masters." What it does not have appears to be its "Class" portion, as a significant portion of the course seems to be created after interviews. Although the target audience for MasterClass appears to be more entertainment-oriented with less learning. A simplified structure for the period before filming could produce more excellent educative information.

  9. Craig Holland
    3 rating

    It did not provide knowledge

    Apr 22, 2023

    I have completed my Masterclass for the first time. I'll go with my second choice (Paul Krugman). Lewis Hamilton. I'm a massive fan of his, but this initial Masterclass was bittersweet in flavor. Although alive, it did not provide knowledge, deep learning, or an understanding of crucial subjects. I am hoping for a more profound experience.

  10. Ludo Storti
    5 rating

    The business was able to respond

    Apr 10, 2023

    Very pleased with the service I received. While I was not able to get the first email back in February informing me the auto-renewal of my account was set to happen (probably due to it being sent to my account for spam), I didn't get it; the business was able to respond to my auto-renewal request that I got today. The company responded promptly and resolved issues within the next day. They reimbursed my Visa account for 100 percent of the total amount. Thanks for your prompt response to taking care of the problem. Also, I'm not interested in any more auto-renewal costs. I would not access my MasterClass account, so I wishhopet MasterClass would stop the possibility of auto-renewals. We sent this request to MasterClass and MasterClass. Thank you so much for refunding the entire amount I paid.

  11. Kevin Cohane
    4 rating

    The profile isn't on the list, and that's all the bot can provide.

    Mar 1, 2023

    My picture was not able to be added to my Profile. The image was JPG and less than a megabyte in size; however, no photo I uploaded would be highlighted. The bot instructed me to go to the menu and select Profile from the options. The profile isn't on the list, and that's all the bot can provide. No human is on hand if the bot is, or should we call it, "misinformed."

  12. Mark Agostinelli
    1 rating

    I received a 14-day trial and was charged for the entire membership immediately

    Mar 1, 2023

    I received a 14-day trial and was charged for the entire membership immediately. It was necessary to contact customer service to get my money back. AI m certain I will be charged again next year, even if they delete my account.

  13. Johnathan Duncklee
    5 rating

    I'm always happy to attend masterclasses

    Feb 28, 2023

    I'm always happy to attend masterclasses. As a representative of such a large company, I have always been able to talk to someone who is there. This is an infrequent occasion, and it's incredibly satisfying to have it occur. Your staff is amiable and accommodating. I attended the course for one year in the past few months, and it was among the most enjoyable courses I've completed. In this age of scams and unlucky events, the company you work for is exceptional in its services. Thank you so much.

  14. Robert Dorant
    5 rating

    I had any idea about Elaine Welteroth before taking her master's course

    Feb 26, 2023

    I had any idea about Elaine Welteroth before taking her master's course, but I will ensure that others know of her. Her career plan was insightful, and her charisma and directness were refreshing. I am currently on the second time listening to her class and am still learning: the "zone of genius" and the importance of values above all other things, career map created to showcase the many income sources.

  15. Benjamin Glass
    3 rating

    I'm a massive fan of the services

    Feb 24, 2023

    I'm a massive fan of the services. If there were more time and less expensive, I'd be happy to continue using it. It was a bit disappointing by the Free Pass policy for friends. Friends must register and provide their credit card information to use their free pass, after which they will be charged regularly.

  16. Mark Mcvay
    4 rating

    I'm pleased with the classes

    Feb 23, 2023

    I'm pleased with the classes and the PDF materials. While I realize that the instructors of the courses won't have the time to give feedback on assignments, I think the assessments provided are vital to the learning process. The feedback from the community is valuable, but it's not enough. Maybe Masterclass could invite other experts to review the work and provide input or something similar.

  17. Luanne Seward
    5 rating

    As I step into this world that is MasterClass learning

    Feb 22, 2023

    As I step into this world that is MasterClass learning, I'm amazed by the array of presenters at the top of their field. I'll go slow and each presenter one at a time for a couple of minutes each day, and not always doing work. However, I think about what I've learned as I move through my day-to-day world. What it means to me, and what a blessing this will likely be. It's also gratifying that I could offer a friend a free subscription with my own.

  18. Thomas Elliott
    5 rating

    One of the most wonderful products available

    Feb 20, 2023

    One of the most beautiful products available. I'm bored of watching television, so I signed up for the channel as they offered BOGO at Christmas and gifted my child an account. The courses are simple to follow and are broken down into 15-20 minute segments. My schedule is complete. However, this lets me step back from where I stopped and keep watching without losing all the details. I've taken ten classes, and I don't have anything negative to say about it. It's well-designed and simple to follow, but it keeps me interested.

  19. Arnold Sobral
    5 rating

    It is a great way to ensure that there is no environmental waste!

    Feb 19, 2023

    Your customer care representative was beneficial. I bought Masterclass as a gift, and the email notifications were sent out on time. People who received the grant are delighted with their presents. In a time of increased awareness of consumption and the overflow of landfills giving this type of gift continues to give thanks to learning about the individual's development, happiness, and joy. It is a great way to ensure that there is no environmental waste!!

  20. Paul Cynthia
    5 rating

    I'm eager for more and to receive it, finally!

    Feb 18, 2023

    For a long time, I've been trying to find just the right course to propel me into the next stage of my reading for public audiences (to my primary grade classes, my church, and other places). In those moments, I'm thinking about making voiceovers. I've left one profession and am now looking to pursue a new hobby. I've discovered it! Lavar Burton's masterclass on storytelling will be invaluable to assist me on my journey. The classes have been highly engaging. I'm eager for more and to receive it, finally!

  21. Timothy Hamlin
    5 rating

    I've been awestruck by every type and workshop I've participated in

    Feb 17, 2023

    I've been awestruck by every type and workshop I've participated in. I was especially impressed by Christina Aguilera's 'Christina's Elevate Your singing as well as Stage Presence' The session is full of informative tips and a wealth of information for technical savvy! It offers a range of classes that provide valuable information from the best!

  22. Robert Strickland
    5 rating

    Masterclass provides classes taught by famous successful individuals in various areas

    Feb 14, 2023

    Masterclass provides classes taught by famous successful individuals in various areas. The courses have been informative, exciting, and enjoyable. It's better than spending time in other courses I've attempted that offer step-by-stage demonstrations instead of advancing knowledge by gaining experiences. The process of writing an entire novel with someone who writes books that you like is what I do.

  23. Brad Mayes
    5 rating

    I've been amazed by the variety and quality of sessions and classes

    Feb 13, 2023

    I am a novice to Masterclass. I've been amazed by the variety and quality of sessions and classes. I am also extremely pleased with the app. It allows me to take courses while on the train or during breaks at work. With the quick and friendly support provided by Masterclass support, I cannot rate this experience enough. Thank you!

  24. Paul Phillips
    2 rating

    It's a shame it's the initial impression can be very violent

    Feb 11, 2023

    The excellent quality of the class and the presenters is diminished by the lack of administrative support and the insistence on obtaining the customer's credit card information before anything else. This can be a bit intimidating when trying to redeem a gift card. It's a shame it's the initial impression can be very violent.

  25. Joesph Cebula
    3 rating

    We thank them for that

    Feb 10, 2023

    Masterclass was a present to my youngest daughter. I was not planning to renew it since we're retired and didn't wish to pay for the service even though the content of the instruction was excellent and very helpful throughout Covid. I didn't know about this "opt-out" requirement (too many emails to handle) and was a bit disappointed to learn that I was in the process of being charged for another year. But, customer service saved the day by offering a refund after we contacted them. We thank them for that.

  26. Steven Goldschein
    2 rating

    The classes are decent

    Feb 9, 2023

    The classes are decent. Most of them could be an hour of excellent content without the padding. Their lower score is because they do not give warnings when it's time to renew, and they put their cancellation button at the end of the sentence. If you've got money and want to try the service, you should go for the opportunity. However, I recommend you find the cancel button on the first day and click on it.

  27. Nick Zappola
    4 rating

    There is a wide variety of classes

    Feb 7, 2023

    There is a wide variety of classes. I am excited to get into the subjects. But, I am disappointed to learn that a "gift subscription for a friend" will require them to sign up with a credit card. Why? They will be charged at the end of their year. This isn't acceptable.

  28. Peter Pieragostini
    2 rating

    The courses look fantastic

    Feb 6, 2023

    The courses look fantastic, and I'm trying to sign-up; however, their website is not working, and I'm unable to locate a way to sign up. Many forms to fill in and choices to make, and even if I choose any option, I can't reach the page where I can register. Never have I seen a business that makes it so hard to pay them. It's just absurd.

  29. Vram Gamsaragan
    3 rating

    Perhaps it's due to my personal preferences

    Feb 5, 2023

    Why would they automatically renew the subscription without prior notification? This is a ridiculous idea and, frankly, mildly irritating. I was fortunate to look at the receipt on time before it was late. I believe that the service itself is also lacking in variety. Perhaps it's due to my personal preferences; however, I am sure it's anyone's choice due to their tastes.

  30. Kelli Prescott
    2 rating

    The app is terrible

    Feb 4, 2023

    Excellent production value Some of the classes were interesting, but with a high cost (even when they offer 2-for-1 deals), it quickly becomes apparent that this is a weak offering. Most of the information is far too complex to provide any value in the real world. The app is terrible, it's not even functional offline, and that's the entire point. They regularly update their content. However, it's not of the highest quality. If eight or ten classes with practical applications interest you, It's worth the investment, and you can avoid the leadership content as it's pretty light. I can't speak to the acting or music classes, but cooking, writing, sports, and cooking were pretty good. Leadership and business are suitable methods of passing the time. However, it's not the most beneficial. Most people I know who have a membership say they have never used it. It required much time and effort, and the benefits were not as great.

  31. Yared Abebe
    4 rating

    This platform is one that I would recommend to my neighbors, friends, and family members all the time

    Feb 2, 2023

    This platform is one that I would recommend to my neighbors, friends, and family members all the time. I'm just beginning my third year (best present for Christmas) since I have many things I want to learn about here. Neil Gaimon's class has inspired me to attempt to write a novel (18 months later and an 85k-word manuscript, I continue to turn to the experts here for a wealth of knowledge). I've given subscriptions to many others since my husband, and I believe it's a great service. The content is excellent from the most respected experts in their respective fields. The selection is constantly expanding. I'm giving the program four instead of five stars because of its variety. I would like for the classes to be more in-depth and provide more information or even higher different levels (like Gordon Ramsey provides, that my kids and I thoroughly enjoy with! ).

  32. Carlo Signorini
    1 rating

    Avoid this service at all costs!

    Jan 16, 2023

    I originally received a gift subscription, but the company auto-renewed it even after I canceled several months ago. Despite multiple attempts to get a refund and contact customer support, I've received no response. Avoid this service at all costs!

  33. Penny Stephens
    1 rating

    I am not receiving any assistance from them to fix this

    Nov 30, 2022

    The masterClass is a fantastic platform. However, they're a bit sloppy regarding billing. After giving my mum a one-year subscription, I've been charged for a second year with no notification of an account that is not being used, and I am not receiving any assistance from them to fix this.

  34. Biplab Mohapatra
    1 rating

    They're greedy and parasitic

    Nov 30, 2022

    I received a masterclass for a student at 1 dollar per year. I didn't use it, and it's up to me. I'm not worried about that since it was a mere dollar to test whether you liked the program. However, when I go to the login page, there's nothing but "cancel the subscription," as their help page suggests. I didn't have a linked card (maybe because I signed up as an undergraduate student? I'm not sure), so I believed everything I paid for was a one-time thing, and I didn't look at it.

    However, for the past two years, they've charged me 180 dollars, and I've not realized it until recently, as the 1 dollar "student deal' is activated by auto-renew, which is the default. Please be sure to correct me if I'm not isn't shown anywhere other than on my bank statement each year. And, of course, many classes are conducted by independent contractors, meaning that most times, the design and the quality of content aren't excellent. I wouldn't pay $1 for a calendar year with this company or even $180. They're greedy and parasitic. Don't even bother.

  35. Duncan Horsley
    1 rating

    I can only say that canceling renewals can be a pain

    Nov 15, 2022

    I can only say that canceling renewals can be a pain. Some of the content is excellently made. However, it's a bit on the surface. You nYou need to visit the website if you've got an account there, and loading your subscription can take a long time when the website is loading very quickly. Why wouldn't a legitimate company let you manage your account on an application where you have been identified as the user? This is too suspicious for me.

  36. Ricky Williams
    1 rating

    The content is not of any value neither.

    Nov 11, 2022

    It wasn't obvious it would automatically renew, or I wouldn't have signed up and tried for weeks to stop it, but it wasn't easy. The content is not of any value either. I'm convinced that it's a scam.

  37. Sophie Gallagher
    1 rating

    Be careful

    Nov 9, 2022

    I signed up and chose the plan of $15 per month in the hope that I could end the program at any time. I entered my credit card information in, and afterward, in small letters, as it was processing, I got a total of $180. ....I quite quickly hoped it didn't go through, but it did. I then submitted the request for refund/cancellation, and it said it'll take 5-10 days. I hope that the refund process goes smoothly without issue. It's a bit unethical to present it as if you're paying $15 and then need to go through the tiny print to figure the total amount is $180. careful

  38. Stephen French
    1 rating

    This is a shame since it looked beautiful

    Nov 6, 2022

    I was given a masterclass as a present. However, I didn't bother taking advantage of the program for more than one year without realizing that it had expired after one year. The company is very effective in ads, and I realized I should have used my "gift subscription" only to discover that it had expired. I contacted customer service to see if they could extend the subscription. However, I was told I could avail of a 14-day trial instead. The original price of $180, I thought it was a meager price and gave me the impression that the company was wise. I'd think twice about buying the Masterclass gift subscription for someone else. I'm not able to comment on the contents. This is a shame since it looked beautiful. I'm also not going to activate the 14-day trial due to this issue and the comments that many customers have trouble canceling their subscriptions.

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About Masterclass

Master classes are instruction for students of specific disciplines by an expert in that discipline, usually music, painting, science games, or any other occasion when abilities are being developed.

(855) 981-8208
660 4th Street, San Francisco, CA 94107, United States