KAP Motor Group

KAP Motor Group

21 Reviews
21 Reviews
Rating (3.0)
1 Star
2 Star
3 Star
4 Star
5 Star


Is KAP Motor Group legit?

KAP Motor Group has 21 reviews on 99consumer.com, with an average rating of 3.0 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.

How to reach KAP Motor Group customer care?

You can contact KAP Motor Group customer care via email at [email protected] or by calling them at 1273748484

Where is KAP Motor Group located?

KAP Motor Group is located at address 56 Newtown Road, Hove, Brighton and Hove, UK.

21 Reviews on KAP Motor Group

  1. Ben Tyndale
    2 rating

    Not Use Again. Not happy

    Mar 13, 2024

    Bought my Nissan micra from every other dealer it had a mild problem. Dealer stated ebook into Canterbury Nissan they had been being arkward so took it right here as an alternative. Everything regarded best had to trade key battery but they did not do this as a long way as I'm involved it became no one of a kind did it 2d time round.

    Did diagnostics on car and up to date it and had to replace tmps sensor because dealership I offered it from used a wheel refurb corporation and that they broken it absolutely fell off inside the wheel. Kap looked after all that and we paid and took car home. The dealership I sold the automobile from refurbed all 4 wheels ultimately so idea the very next morning I could take a look at the wheel they were running on and they broken all of it inner rim.

    I took pics however due to the fact I'm run off my feet forgot to say that day to them. So did in an e-mail that nighttime. I became then informed I had to make a experience to them costing me time I didn't have and gas once more. Manager tried arguing the toss no longer denying the inside harm however the rim had damage and said that's us. We checked wheel earlier than it went to them. They repaired it and this time we mentioned approximately key and that's once they changed the battery and has now been ok as far as I recognize due to the fact that.

    We then needed to go over all over again to provide them the automobile so they could see to the wheel after which all over again to accumulate. No replacement in gas or whatever and the refurb they did became no longer ideal still see the marks that are underneath the paint. So as I idea and didn't need a reasonably-priced repair. Won't use once more. Not happy

  2. Tony Towel
    1 rating

    Very Very Poor Paint Work

    Mar 13, 2024

    Every time I wash my vehicle I get disappointed approximately the worsening condition of my wheels and I’ve been debating whether or now not to go away a evaluate, but I’ve decided that if my assessment saves destiny dissatisfied for others, then it become well worth it. I must first of all point out that always, the team of workers have been polite and friendly.

    About three years ago, I bought a hard and fast of Audi alloys and asked KAP (George) to color them for me. We mentioned the colour and finish and he started working. When I came to collect them, the finish changed into unacceptable and the color very patchy. I pointed this out and he said he would redo them, which turned into fair sufficient. When I went to collect them, he took my vehicle and swapped them over… it regarded stunning.

    Maybe 6 months later, I noticed a moderate little bit of flaking and notion that a stone chip had stuck the wheel, then Covid hit and we went into lockdown. The automobile became used very now and again but nevertheless were given washed and whenever I noticed more flaking, it became the lacquer peeling, however on different rims too. After pointing this out to more than one buddies and also my neighborhood storage, they said that the “paint activity” changed into bad.

    About 4 months ago I went to see George at KAP to expose him the wheels, his comment was “it’s clearly failed however as it's so long in the past, there’s nothing we are able to do but I can provide you a discount if I need them redone” I can’t surely don't forget if it turned into 10/15% but I can’t have the funds for to pay out £three hundred-£four hundred on every occasion they start to flake. Now my vehicle looks as although the wheels had been domestic painted and absolutely appears awful.

  3. Hirachan Kagurung
    1 rating

    Warranty Discrepancies and Unexpected Charges

    Dec 5, 2023

    I purchased a car in September, attracted by the promise of a one-year guarantee. The buying process went smoothly, and the salesman was exceptionally helpful. However, after just three months, my positive experience took a downturn when issues with the car started cropping up. I promptly visited the dealership, expecting the problems to be covered under the warranty.

    To my surprise, I was informed that there would be a charge for addressing one of the issues. Specifically, I was told that the software needed an update and I would be charged for this service. This was disheartening, as I had been assured during the purchase that the car would be under warranty for an entire year. It wasn't enjoyable to discover that crucial updates, which I assumed would be part of the warranty coverage, were not included at the time of sale.

  4. Rebekah Salamack
    5 rating

    Highly accommodating

    May 26, 2023

    They visited KAP for a visit with my children; Jodie was highly accommodating and printed out coloring pages to keep them. The mill certainly recommended KAP to my entire family.

  5. Madison franklin
    5 rating

    I would highly recommend

    Apr 11, 2023

    I had an issue regarding a vehicle I bought in the past, with the warranty and the dealer I purchased the car from. Jodie assisted me through the whole process, and she was susceptible to the issue; I would highly recommend their services!

  6. Paul Collin
    5 rating

    Highly recommend

    Jan 18, 2023

    Fantastic staff who are knowledgeable and always willing to assist, cover all aspects of bodywork, Re mapping We are delighted with the customer service. Steve and Eliza took care of us and kept us informed each step of the way. Excellent services highly recommend them.

  7. Brian Roberts
    5 rating

    Very pleased with my new car

    Nov 19, 2022

    This dealer sells cars and provides a great example of customer care. This was the first time I purchased a vehicle, and I was unsure what I could expect. However, they were very patient and guided me through the entire process. I felt very secure and believed I'd got the car I wanted. There were senior partners in the a so that you could identify them. They had checklists for every detail they wanted to transmit to me. It requires effort and dedication to create a culture like this, and I am proud of them. I was delighted with my new car, which is shiny and brand new.

  8. Steve North
    5 rating

    Thanks for everything!

    Nov 16, 2022

    We have utilized KAP Folkestone twice in recent years and have always found their service exceptional. We've had the pleasure of dealing with Reece, now the sales manager, at both times and discovered him to be professional, pleasant, friendly, and patient, always giving solid advice that we have confidence in. We were also assisted by Harry, who was always highly professional, knowledgeable, and helpful and, like Reece, a great person. It's beautiful to witness such enthusiasm and determination in the workplace. We'd be delighted to endorse KAP Folkestone to others and certainly will work with their services again in the future. We were delighted with our latest purchase of the Toyota. Thanks for everything!

  9. Jonathan Hopkinson
    5 rating

    The experience was fantastic

    Nov 15, 2022

    I was greeted with a warm welcome as soon as I walked in the door. Young Harry was highly professional and courteous. He also, between him and Reese, I got an excellent deal on a stunning automobile. I was highly impressed by how everything was dealt with. If you want to buy a new car, go to these guys, they're top-of-the-line. The experience was fantastic. Enough. Thanks, KAP

  10. Angela Roe
    3 rating

    The employees were polite, and the car was washed inside and out.

    Nov 13, 2022

    I went to the first service for my car. I was informed that I'd be the first to be notified if I made an appointment at 8.00 am. It would take one hour, so it's best to sit and wait. I arrived at 7.50. I went to check my car in, and an hour and forty minutes later, the service was complete. It would have been nice if they had been sincere and honest; then, I'd know what I could expect. However, the employees were polite, and the car was washed inside and out.

  11. Keith Brindle
    1 rating

    Trouble ever again

    Nov 12, 2022

    I purchased a new Mondeo after 18 months when the rear discs were marked and defective. Cheap ford stated wear and tear was not covered under warranty 24K car, and this occurs with poor customer service, especially when you consider just 10,000 miles. And also, the customer service of Ford UK was not worth the trouble ever again.

  12. Elaine Hunter
    1 rating

    I'm extremely disappointed

    Nov 11, 2022

    I also took the car to them, and they said they would repair this cost PS1100.00I paid PS1100 to take the crash symbol from the dashboard. Two days later, the sign that it was a crash came back. I took my car back to them, and they informed me that they were not going to fix the vehicle any longer ... I'm not sure what to do to take them up on them; however, please do not go to them with your car to repair this issue... They're scams and will steal your money but not fix the problem... I'm incredibly disappointed to burn my PS1100.00

  13. Michelle Wood
    1 rating

    Don't fall for their next scam!

    Nov 9, 2022

    Don't be a fool with KAP Motor Group; they do not sell finance correctly for RCI/Nissan and trick customers into purchasing new vehicles with false promises right from the start. They tell stories about what happens after the financing deal to make you the signature. Please don't fall for their next scam! An untrustworthy business that only cares about convincing you to sign up for rip-off deals.Please d

  14. Richard Freeman
    1 rating

    They damaged

    Nov 8, 2022

    If I had the chance to score zero stars, I would. They damaged my accident van used for work for two months. When I returned to collect the van, the mirror on the wing was hanging off, and the signage was not level. In some places, it seems like my three-year-old grandson glued it in place. The site should be closed down.

  15. Chris Maynard
    1 rating

    Horrible customer service!

    Nov 7, 2022

    I phoned to request an estimate for the work I needed to be done and was told that the department of service was on the line and he'd get the service rep to call me back when they were off. This was over 24 hours ago. Horrible customer service!! I have yet to hear anything.

  16. Goat Madras
    4 rating

    I will definitely return for any needs.

    Nov 4, 2022

    Had overall a positive experience. Everything was done to perfection when the region was delivered. I had the wait weeks to receive parts for a car, but it's not related to the location as there were shortages. Also, I had my MOT completed quickly and efficiently, and they cleaned my car inside and out. I will return for any needs.

  17. Cathy Edmunds
    5 rating

    Excellent communication

    Nov 3, 2022

    I recently purchased my beloved 308 GTI (which I am utterly obsessed with) at KAP Folkestone and received professional and helpful customer service from Harry White. A genuine, honest salesperson who was upfront and strives to satisfy the customers. Excellent communication and a well-organized from purchase to handover.

  18. Michelle Jackson
    1 rating


    Nov 1, 2022

    Again claimed that we were taking the car to the repair shop for a check-up and awaiting parts. We were chased by them several times and spoke to Wayne there, and then complained to FCA, who then contacted KAP and KAP stated that we'd neither been!! It's disgusting. I can't believe an organization would even attempt to take that route. Why would they? Avoid! Same as PDH in Hassocks

  19. Dawn Caseby
    1 rating

    I'm sure I'm entirely ripped

    Oct 28, 2022

    I'm sure I'm entirely ripped. In the dark, I was about to be charged PS99.99 to determine the issue. The problem was the windscreen water wasn't coming out. The manager was notified of my complaint. Manager and paid half the price. I was a frequent client of KAP Folkestone, but not anymore. It is not possible to take money from someone without notice. I was angry.

  20. Jonty Ashton
    5 rating

    I would like to recommend Alex

    Oct 24, 2022

    Though I did not ultimately purchase an automobile from this dealer located in Folkestone since I was lucky enough to find the car locally, I would like to recommend Alex and his staff for their professionalism when it comes to selling vehicles and were extremely polite and helpful with their attempts to negotiate an offer for me. If I had different circumstances, I would have purchased a car from them and will be open to buying from them shortly.

  21. Anonymous
    5 rating

    Fantastic Service

    Aug 16, 2022

    KAP at Folkestone have looked after my Peugeot 2008 from 2017 until 2022 , with Steve Langley , Lucy and Holly , giving excellent reliable service with communication to match. Pick up service from my house a big bonus. I have no hesitation in recommending KAP at Brighton.
    Fantastic service. Really pleased with fixing my Nissan Pathfinder. Looked after me so well and even washed it after repair for free. Thanks Again!

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About KAP Motor Group

KAP Motor Group offers new and used cars along with exceptional automobile services to their customer, based in Brighton or nearby areas. Call us now! or visit our website to book your car services.

56 Newtown Road, Hove, Brighton and Hove, UK