25 Reviews on Journey Bikes
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About Journey Bikes
The best online store for bikes. The best price, variety, and brands for electric bikes, beach cruisers, fat-tire bikes, recumbent, and fixie bicycles. Folding bikes.
 888 357 1210 |
 [email protected] |
 https://journeybikes.com |
 Rehoboth Beach, DE 19971, United States |
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Quick and comfortable
I ordered the first week in April...received it last week in July...unacceptable. Plenty of apologies but no accurate explanations...Assembly directions were terrible...poor English with vague diagrams that were too small to decipher even with a magnifying glass. Online videos were more explicit! The bike itself is fantastic...well, it's worth the wait...sturdy silent, gorgeous color, quick and comfortable!
Satisfying customers
The transaction went without a hitch. I ordered my bike in advance and was informed I'd get an update. Yet, I've never received updates and am becoming nervous as I've bought my bike upfront. They stated that the bike would be delivered in April, but the 15th of April is here, and I have not sure when and if I'll get my bicycle. I delayed writing this article, hoping to receive my bike and other items, but that's all I have to write about. Communication is the critical factor in satisfying customers.
The directions were good
The sole reason why I did not rate five stars was that I bought a bike the manufacturer advertised but didn't provide. The result was an acceptable delay in receiving the bikes, which I eventually changed to one that they offered available. It appears they've changed their website to promote models they have in stock if you want to buy one now! When I completed this, the bike was shipped out and received quickly. The interaction with the shop was highly positive. The directions were good. The bottom line is that I love this bicycle.
Excellent communications
Excellent communications. The bike arrived damaged during shipping, and parts for replacement were swiftly shipped. I'm still working on the bike's assembly since I was forced to take a break for about a month. I'm excited to return to finish the cycle and learn how to use the bicycle.
It's an excellent company
My wife requested a replacement part for her bicycle and paid over $100.00 to purchase the component. The purchase was completed on the 11th of November, 2023, but we never received the item. Someone identified as Oliver said the item would be delivered before Monday, 3/20/2023, but nothing has yet been received. We've left messages on the contact number on their website two times. We've tried to contact them multiple times but received only one reply. It's an excellent company practice to answer emails and telephone calls!! I'm looking for that or reimbursement to my bank account.
The bike is lovely—it welds with soil
My spouse purchased me. The bike is lovely—it welds with soil. My Directions weren't handy as they were difficult to comprehend (blurry). I'm thankful for the box that had images. A powerful motor weighing 250ish LBS drove up the hill in my area. It was a bit slow, but it got the job done.
I highly recommend Journey Bikes.
Very positive journey having Journey Bikes; easy to reach out, get help, and navigate the website to find out more specific information about purchase options and shipping details. I highly recommend Journey Bikes.
I'm pleased with my bike, which arrived in a week
I'm pleased with my bike, which arrived in a week. However, I had no basket three weeks after. I've contacted customer service thrice and only heard that he can't reach his auto representative. I've also tried emailing Nakto but didn't get an answer. I became tired of waiting and ordered one from the auto website. To my delight, I received it within two days. I'm hoping I can get the $29 I spent for a basket which should be sent along with my bike. We're sorry, Journey Bikes, but you failed this customer. Update: Thank you, Jason, from customer service, for refunding my $29, and I'm much happier with the result.
My bike was badly damaged
My bike was severely damaged. The box was messy, and I'm unsure if that's due to the UPS warehouse. The process of contacting someone at JourneyBikes is highly frustrating. It took me about one week to receive an answer on what I should do about this broken bike. I'd expect better quality than the price of my electric bicycle. Now, I'm forced to wait. God knows when I will obtain a new one.
I haven't yet finished the assembly. It's a beautiful bike
I haven't yet finished the assembly. It's a beautiful bike. The directions for putting the bike together aren't easy to comprehend and don't explain things clearly enough. Additionally, there aren't instructions on how to use it.
Not good customer service
I purchased Catalina extreme bike. After 220 miles, the battery went out after just under 10 miles. The storm was stored in the same place. Not good customer service. Additionally, the manual and the directions are not very good. Do your research. I would suggest buying at a local retailer in the event you're considering buying the possibility of purchasing an electric bike.
This is a scam.
I've had a bicycle since the beginning of November that was not working from the first day. After switching back and forth between Journey and Xtreme, I was sent every component I thought might be possible, with some parts being sent several times, as the. The new version the sender sent didn't perform. It's hard to say. After that, I brought it to a bike shop and finally had it work with the original components. I rode it for 10 miles, and the motor failed! The bike has not heard from extreme and only replies to the message that extreme has been busy. This is a scam. I will never purchase bikes on the internet again.
The first bike we ordered was delayed for a few months
The first bike we ordered was delayed for a few months. After many months of endless delays and excuses, we canceled the order. I called another motorcycle available. It arrived promptly and was easy to put together.1st bike that I was told they had was waiting for me ... negative taste on my tongue.
I am unsatisfied and would not recommend the company for its services.
I have just canceled my order after numerous delays and excuses for delays in shipping and so on. I waited three months for my refund and only a tiny amount of compensation for Journey Bikes, most of me requesting updates. I am unsatisfied and would not recommend the company for its services.
Purchased by my spouse
My spouse purchased me. The bike is beautiful—it welds with soil. My directions were useless because they were hard for me to understand (blurry). I'm thankful for the box that had images. The motor is firm, about 250 LBS, driving me up the steps in my area. It was slow, but it was able to do the job.
The bike is excellent
I purchased my bicycle during the week of Mother's Day and did not receive it until the end of July. They often told me it would be delivered on "the next truck." Customer Service was unwilling to provide any compensation. Stated you could cancel the order if you didn't like it. The bike is excellent. However, the service provided by the company and the customer is not.
This is the reason behind the rating of 4.
I bought two bikes from Journey, the 48v mountain bike called the rubicon and an old-fashioned cruiser 36v for my wife. I believe both bikes were quite affordable. The bikes performed precisely as described and needed only minimal assembly. However, there were no directions for this final assembly. It requires front fork alignment and brake adjustments. I received excellent customer service regarding my questions regarding delivery and specs before the purchase. After the final assembly, I have further questions concerning front fork preload adjustments and modifications to the rear suspension of the USB connection the manufacturer had modified. My questions on the rest as well as fork adjustment went unanswered. This is the reason behind the rating of 4.
I wouldn't hesitate to purchase from Journey Bikes again.
If you're looking to buy an e-bike, this company has everything! Journey Bikes processed my Natko Classic E-bike purchase. I was informed and offered great prices! I wouldn't hesitate to purchase from Journey Bikes again.
It's ok. I haven't heard anything about how my order
It's ok. I haven't heard anything about how my order. It's a bit difficult to write an opinion. However, I got an extra battery, and the young woman who called me was accommodating and friendly.
I am looking forward to getting my new bike shortly.
I'm incredibly pleased with my bike
I'm incredibly pleased with my bike. However, I can't rate it five stars because of the time it took to put it together. Also, I'm having trouble getting my front end to make sense. The manufacturer's customer service would like to see a video of the bike. Also, I wish I had done it before abandoning the project and taking it off. It's back to the drawing board. The cycle works well and is enjoyable to ride. I would recommend using YouTube for instructions on assembly. My husband and I agreed that the directions included weren't beneficial.
I am excited to take this well-built bike on the trails.
I recently purchased this bike for my wife and have been very impressed with its quality and solid welds. The only downside was that the directions were blurry and challenging to read, but the pictures on the box helped. The motor is strong and even pushed me up steep hills. The company's customer service was also excellent, responding quickly to my emails. This is my second purchase, and their service continues to be outstanding. I am excited to take this well-built bike on the trails.
The bike was as advertised and it was delivered
Journey bikes were seamless from when you placed an order online to delivery. Communication is a little of a problem when discussing issues when building the bike.
They did respond to emails slightly more (days) than expected. The bike was as advertised, and it was delivered.
My bike was badly damaged
My bike was severely damaged. The packaging was in a mess, and I'm not sure if that's due to the UPS warehouse. The process of contacting someone at JourneyBikes is highly frustrating. It took me about one week to receive an answer about what I had to do about the damaged bike. I'd expect better quality than the price of my electric bicycle. Now, I'm forced to wait. God knows how long it will take to obtain a new one.
We are in love with the bike
We are in love with the bike. However, when the guys wrapped the motorcycle, they caused damage to the rear fender. It's broken. It was not damaged in the shipping. The box and packaging were not injured. I've not heard anything about your replacement of the fender!
It's so enjoyable
I've wanted to own an electric bike for a while.
I'm nearly 60 and needed something I could ride or help me with in the event of need or ride to have fun.
I did a lot researching and read reviews.
I was apprehensive about purchasing on the internet without seeing it, and I was satisfied with the bicycle.
The instructions could be slightly better, but the product is fantastic for the cost (and I did shop all over)!
It's more than fast, and even my family members were pleasantly surprised.
The battery is long-lasting. I strongly recommend it. It's so enjoyable.