35 Reviews
35 Reviews
Rating (2.8)
1 Star
2 Star
3 Star
4 Star
5 Star


Is iSmash legit?

iSmash has 35 reviews on, with an average rating of 2.8 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.

How to reach iSmash customer care?

You can contact iSmash customer care via email at [email protected] or by calling them at 207 640 3111

Where is iSmash located?

iSmash is located at address Power Road, London W4 5PY, United Kingdom.

35 Reviews on iSmash

  1. George Brown
    1 rating

    Bad Repair Experience and Lack of Communication and Trust Issue

    Dec 26, 2023

    My charging dock was fixed on my smartphone. The moment I got the phone back, it was repaired, however the sim card I was using was not operating (no connection or internet). I reported this issue to the person who repaired my phone, and the staff member said there would be no return, and I was required to keep my phone with the company for five days in case I required it to be fixed.

    He claimed that the SIM slot for the card was damaged due to them. Then he became inconsiderate and stated there was no method of contact his supervisor, which took him a few minutes to do. I returned in the morning with a different employee of staff reset something within my settings, which then functioned perfectly.

  2. Dave Smith
    1 rating

    Irresponsible Service and Accusations of Damage

    Dec 6, 2023

    I recently had a highly unsatisfactory experience with iSmash when I took my phone in for a battery replacement. The service was subpar and resulted in significant damage to my phone screen.

    Firstly, the technician failed to inspect the screen before replacing the battery. This lack of due diligence led to the accidental damage of my phone screen during the process. When I brought this issue to their attention, instead of taking responsibility, the staff at iSmash outright accused me of lying about the pre-existing damage.

    The refusal to acknowledge their mistake and the accusatory tone used by the staff was highly unprofessional. It left me frustrated and disappointed with the overall service. Seeing a company unwilling to admit fault and take responsibility for the damage caused under their care is disheartening.

    I strongly advise anyone considering iSmash for their device repairs to exercise caution. If you decide to use their services, I recommend thoroughly documenting your phone's condition with photos and videos before handing it over to them. This precautionary measure is essential, as iSmash seems inclined to deny responsibility for any damage they may cause.

  3. Kim Levinson
    1 rating

    A rush and unprofessional repair

    May 27, 2023

    I brought an iPad to get a replacement of the battery to get a replacement battery. I returned with a scratched screen covered with dirt and adhesive all over the frame due to a rush and unprofessional repair. They demand the use of a passcode for tests, and they will waive any responsibility if they don't have one and put it in the tiny print. What is the reason you require a password for replacing a battery? No idea. Beware of this kind of stuff.

  4. Suzanne Varner
    1 rating

    A disappointing service

    May 26, 2023

    I took my iPad's screen to have it replaced. The repair was quick and took an entire weekend. When I arrived home and removed the plastic label, I discovered the home button was broken. I had to return the following day, and they fixed it in less than an hour. After a few days, the device was damaged yet again. Ipad remains usable. However, it has no home button. It's a disappointing service.

  5. Brandi Buntain
    1 rating

    Unprofessional service

    May 22, 2023

    I paid to repair the iPad screen. We know that iPad screens shouldn't be replaced because it causes more significant problems (Apple has recently informed us - they will fix the screen of your iPad when it's experiencing issues!) The iPad does not work, and Apple isApplesing to give a refund. We've had to make a complaint at my financial institution! Unprofessional service, lies, and deceit! DO NOT GO HERE

  6. Jacob Wilson
    1 rating

    This is a terrible service

    Apr 28, 2023

    iSmash is the repair center I have chosen for Backmarket, where I purchased my phone and insurance. After having paid the extra fee, it took six days for iSmash to get in touch with me to let me send my phone to them for repair. I'm now required to call them immediately regarding the repair. However, the contact number they offer doesn't work, and they've never responded to my inquiries. This is a terrible service thus to date, and I don't recommend them.

  7. Nelson Thomas
    5 rating

    Fantastic and very friendly

    Apr 27, 2023

    The Westfield Shepherd's team is fantastic and very friendly. A different provider repaired my son's cell phone a few months ago. It turned out they stripped his phone of its original components and created the damages that required repair. The people of iSmash are honest and knowledgeable. It will be replaced earlier rather than later, but they did give some extra time. I highly recommend this!!

  8. Viktoria Orlovskaya
    5 rating

    Fantastic customer service

    Apr 25, 2023

    I called them around 11 am to inquire about a new MacBook battery. They told me they had batteries on hand in King's Road and that if I took it to them at noon, I would get it by 3 pm. I didn't have enough time to return to Clapham when they phoned and told me it was available for collection. Fantastic customer service.

  9. Phyllis Spencer
    5 rating

    Excellent service

    Apr 22, 2023

    I called Ismash around 10:15 am. The technician I spoke to completed my repair by 11 am. He was helpful, and by noon, my phone had been repaired, and I returned home. Excellent service.

  10. Hannah Hebert
    1 rating

    The staff did not respond

    Apr 12, 2023

    My experience was one of the worst encounters I've ever had with the dog shop. I took my phone to fix the battery but then discovered that the phone's screen had broken, and the staff did not respond to my inquiry as I attempted to tell them that I should stay clear of them.

  11. Matthew Champion
    4 rating

    I highly recommend it!!

    Mar 22, 2023

    The woman (I couldn't remember her name) was terrific! She was accommodating and even put an unpaid screen protector for my phone after she had fixed the issue. It took only half the time it was initially stated to repair my phone. Overall, it was a great experience. I highly recommend it!!

  12. Kris Buchanan
    1 rating

    They repaired the display, but they had either been unable to run the test software

    Mar 21, 2023

    I brought my smartphone in to find the screen was dark, with green streaks. I was initially awed by the fact that the desk was operated by an engineer who immediately diagnosed that the phone needed an upgrade to the screen, quoted the cost, and then purchased one. He advised me that I could get a replacement for my phone for just PS20. It took about a week for the screen to appear, but the phone went silent. After a week, I called. They repaired the display, but they had either been unable to run the test software, or it was damaged and so had been put away. After 30 minutes, they agreed to change the screen, return the phone, and charge me no fee.

  13. Charles Wiesneth
    2 rating

    I am performing much better when using the original smashed screen and am dissatisfied with it.

    Mar 18, 2023

    My phone's screen's performance has been inconsistent since the news. The screen is sensitive and keeps going on silent, trying to call when I'm on the phone and ringing others while making calls. I am performing much better when using the original smashed screen and am dissatisfied with it.

  14. Jeff Sheets
    3 rating

    The online booking system was simple to use

    Mar 17, 2023

    The online booking system was simple to use, allowing me to book an appointment today's morning after smashing the screen of my phone yesterday. However, once I returned home, my phone's net began to glitch, after which my phone started to sluggish! It was a bit of a disappointment since I had paid PS140 for it, and it seemed to be in good order in the store. I auld still visit the shop to have it checked out, but it isn't enjoyable.

  15. Jim Lanzarotta
    3 rating

    Excellent service in the shop

    Mar 16, 2023

    Excellent service in the shop. The new screen is great. I also purchased the screen protector and a new battery. Screen protectors can affect the sensitivity when typing along the edges, but not too much, but noticeable when typing letters such as z - m. I've not seen any difference since the switch to this new battery. Perhaps the phones start running out of juice when (Keynes) becobecomeser? Possibly. I'd go back to the store except for the screen protector and maybe not the new battery.

  16. Tony Wallace
    1 rating

    I went to the Kings Road store to ask about repairs

    Mar 15, 2023

    I went to the Kings Road store to ask about repairs. The person at the desk was unhelpful and claimed he could not help me, and when I inquired about why, the answer was, "I've already told you, Madam" as if I was making a fuss, but I wasn't. I was just not sure the reason they weren't able to help. He advised me that I should go to a different shop. It was highly upsetting because I lost access to my phone and I was relying on personal assistance and suggestions from an expert. My experience today was nothing less than professional, though I've read some favorable reviews, and it could be that I wasn't lucky enough.

  17. Jeremy Smith
    4 rating

    I've had problems regarding my iPhone battery

    Mar 14, 2023

    I've had problems regarding my iPhone battery, and it needed replacement. I was searching for the best price and found it on smash. I scheduled an appointment, and they were able to see me immediately. The repair took around an hour. Even though they chipped my phone, they only chipped it slightly. They have taken responsibility and given me a refund. My phone is as good for its new condition, and I'm content with the outcome. Thank you!

  18. Pegeen Creede
    2 rating

    I replaced the screen of my phone at pixel 4a

    Mar 12, 2023

    I replaced the screen of my phone at pixel 4a after it turned black using a screen protector. Three months after, I throw it on the sofa, and it's back to black - obviously a sub-par replacement. Bring it into the store to claim a warranty, and the guy immediately points out an oapparenthairline crack on the screen. He then states that physical damage invalidates the warranty. The man had no compassion whatsoever; he looked at me as if I was insane for bringing it into. It broke after throwing it on the sofa, also. It seems like they have put in shoddy replacements believing that they'll crack easily and won't have to pay for the warranty. Tell me what a hairline fracture that isn't felt has to do with the entire e-screen turning black. The man behind me was also rejected for even more little reasons. What is the reason not to offer a genuine 6-month warranty which is natural? Rubbish.

  19. Jack Hanley
    3 rating

    Thanks again, Ismash!

    Mar 11, 2023

    My first experiences with Ismash were not as great as I stated in my initial review. After three emails and numerous calls, they did contact me, and within six days, my phone was fixed the second time successfully and then returned to me. At the moment, I am satisfied that it's working correctly! Thanks again, Ismash!

  20. Tarik Veysoglu
    1 rating

    This is an organization to stay clear of.

    Mar 10, 2023

    ISmash has my iPad as well as my money. However, it seems complicated to get the battery, despite numerous promises that it will be delivered on the same day. Promises, platitudes, and even falsehoods constantly bombard me. The original estimate of time needed to replace the battery was five hours. The time now is 12 days old and counting. This is an organization to stay clear of.

  21. Laura King
    4 rating

    Excellent staff

    Mar 9, 2023

    The experience I had with the shop and staff was great and professional in their attitude to service for customers. However, the screen was not working, and I couldn't connect to my phone. They were excellent and promptly changed the screen. But the screen isn't working, and I can't access my phone. Therefore, I must return to the shop to purchase another screen. Excellent staff; however, I'm losing confidence in the product.

  22. Katharine Hicks
    4 rating

    I went to the Tottenham Court Road branch to replace my iPhone's battery

    Mar 6, 2023

    I went to the Tottenham Court Road branch to replace my iPhone's battery, which was at its end. The repair technician is Regan Carvalho, and I rated my experience as four stars since the battery was replaced the same day, and I only had to leave my phone for about one hour. Additionally, the store had an in-store Black Friday sale, and I got a discount, a nice bonus. First, make an appointment if you are able and at least one day prior (for places that are busy) to ensure that the parts needed to complete your service are reserved or ordered for you. The second issue is that my phone did not recognize the battery I installed as an Apple product and thus isn't tracked through Apple's systems. It's a minor problem for me, who has an older (3+ years) iPhone, and my battery's performance is much higher than it was. However,r it is worth looking into the impact on warranty and other issues for phones with more recent models.

  23. Mark Wilkerson
    5 rating

    We needed a brand-new battery

    Mar 5, 2023

    We needed a brand-new battery, so I went to Charing Cross! Alex repaired the battery, responded to all my queries, and provided excellent guidance. The phone is functioning as it should after being advised on care and appropriate additions (which I decided not to take), but if I need them in the future, I'll return to Alex!

  24. Sebastian Ciejka
    3 rating

    The lady who performed the repair was very professional,

    Mar 4, 2023

    I had a screen with pixel 5 repaired at Kingston. The lady who performed the repair was very professional, and the work was done well. However, she was by the heat, running the shop by herself, serving customers and walk-ins, and booking repairs. I-smash should have two employees in busy stores such as this.

  25. Leslie Cassidy
    4 rating

    I only accepted those that were required.

    Mar 3, 2023

    The service was fantastic and is worth five stars; however, I'm giving it four stars as I had trouble booking online, as the website wasn't functioning. After some time, I discovered it was the cookies. I only accepted those that were required. However, they don't cover the repairs available or the booking system. I thought that should be a part of the "basic functionality category". ."

  26. Stacey Hampton
    2 rating

    The first depleted its battery

    Mar 1, 2023

    Two different attempts to replace the iPhone 11 Pro screen. The first depleted its battery (LCD), and the second (OLED) improved but was less effective than the original screen's battery longevity. I was not informed when purchasing that LCD has greater battery capacity than OLED, which is not an excellent customer service experience—I had two trips to this branch. Cribbs Causeway branch, which is it was a loss of time and money for me.

  27. Ingrid Shaw
    1 rating

    I needed the need for an iPad repair for the screen

    Feb 27, 2023

    I needed the need for an iPad repair for the screen. When I tried using it on the iPad, however, the display was highly inactive, while the button for home would not work. The time to repair was prolonged over several weeks. I've tried many times to reach smash, but they don't have a telephone number for anyone to call, and their responses to emails aren't helpful as they are extremely slow and occasionally.

  28. James prentki
    5 rating

    The booking process is easy.

    Feb 24, 2023

    The booking process is easy. Kensington Branch staff were friendly, helpful, courteous, and experienced. The job was completed very quickly time. The price was very competitive. I highly recommend them.

  29. Cathy Schmidt
    3 rating

    I do not have any reservations about the initial repair to the screen

    Feb 23, 2023

    I was able to have a Samsung S20 repaired after a smashed screen. I do not have any reservations about the initial repair to the screen, but the battery was also replaced because of Samsung's policies, I was told. The phone is brand new, only six months old, and the battery's life is almost perfect. However, the replacement battery is beginning to drain twice more quickly as the one it replaced, which suggests that the phone is an inferior model.

  30. Donna Marlin
    4 rating

    My screen was black after I dropped my phone

    Feb 20, 2023

    My screen was black after I dropped my phone, and I was scared I'd lost all my precious photographs. On the other side of London Bridge, Adnan was so lovely and comforting; he believed the issue could be repaired. The problem was resolved within the same day, and Yusuf graciously returned my phone and my amazing photos! The staff was fantastic, as was the customer service. Top-notch, the only reason for not getting five stars is that it was pricey!

  31. Alastair Ketchen
    5 rating

    Thank you very much

    Jan 18, 2023

    My son's phone was taken on Saturday night, and the train he was on had to catch by early the next day. The phone was an older cell phone with a cracked screen at home. Azhar from iSmash claimed they could fix it before the train and was able to put a new screen installed and ready in just 30 minutes. My son now had a working phone that he could use to return home at a less expensive cost and an improved model instead of attempting to find an equivalent handset. Thank you very much.

  32. Shabna Heartin
    5 rating

    They were a friendly bunch of people

    Oct 3, 2022

    They were a friendly bunch of people. I had my phone booked for a diagnostic examination after I dropped it from a reasonable level, and it couldn't turn on. They were swamped, so I checked my phone the following day. They replaced the battery and informed me they could not repair my smartphone. Despite my suggestion, they did not cost me the time they took to perform the diagnostics.

  33. Helen Riddle
    1 rating

    I had a conversation with a gentleman known as Azhar

    Jul 18, 2022

    I spoke with a gentleman known as Azhar, working in his branch in Leeds. Azhar was an absolute star. He restored my faith in customer service. I was scheduled for an appointment scheduled for three days later, but I contacted him on the off opportunity to find out what they could do to be able to accommodate me earlier.

    Although they were not staffed, however, he was able to fulfill not just his other orders but also for the day. But also went the extra mile to fix my screen for my iPhone.

  34. Sohail Yousuf
    5 rating

    Extremely helpful

    Jul 1, 2022

    My screen was scratched with a home button that wasn't working. Raj could add the home button to my screen, which was a huge help (old phones). Raj was accommodating and could get my phone ready by the time I returned the following morning (it came in the closing hours). The two other staff members who helped me with the battery issue at a later date (found to be that I needed a different charger after having my phone repaired) were also extremely helpful. I would recommend them to my friends and family.

  35. Deborah Jones
    2 rating

    Did not answer

    May 28, 2022

    Although I was satisfied with the repair, my iPhone 11 wasn't worth it, so I chose to go for the standard repair. They don't tell me that if you have an apple screen on your iPhone, it will invalidate the value. They inform you that it invalidates your warranty with Apple, but I cannot trade it in because they said it was worthless. O2 has also stated the same.

    This is something that I think smash should be aware of. This was not an issue for the guy who repaired it. This issue needs to be addressed! I tried calling smash's head office, but they did not provide ..... I called smash head office, but they did not answer. The screen that I received from them went off the rails.

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About iSmash

iSmash specializes in repairs for smartphones, tablets, and computers. There are currently 27 stores in London and Greater London. We also have locations in Kent, Essex, and Sheffield. Online booking is quick and straightforward. All repairs are covered under warranty. iSmash has over 500,000 satisfied customers. We can help you with any device that needs it.

207 640 3111
Power Road, London W4 5PY, United Kingdom