6 Reviews on iPostal1

  1. Windell D Adams
    Jan 9, 2023

    Their interface was somewhat lacking

    I’ve used postal/Passportology in Washington, DC, for the last 1.5 years for the business I work for. I’m in a first-name relationship with the person who handles my account for Passportology and is delighted with the quick and efficient work they’ve performed for us! Their interface was somewhat lacking, they’ve recently updated their website and is more user-friendly. ; they’ve

  2. Joe Herrera
    Jul 30, 2022

    A terrible experience

    A terrible experience. Customer service is non-existent. The company responds to you after three weeks, but they don’t answer most of your queries. I forwarded a letter and selected the most inexpensive option in the dropdown menu but did not see the final cost.

    They replied that it was my fault for not including some comments in the comment box. What would I have known? I’m grateful for nothing. You can do yourself a favor by choosing another provider that provides similar services and a website that’s not from 1980. I ended up paying more than 65 USD for three standard letters.

  3. Lara Wilson
    Jul 9, 2022

    there are many aspects to be improved

    The idea is sound. However, there are many aspects to be improved. There have been some problems in finding the correct 1584s, and this has proved challenging to resolve the issue by the need to have documents notarized multiple times. The website must be upgraded since it’s challenging to navigate due to broken links. Contacting customer support, it is apparent that they are helpful. Overall, they’ve got lots of potentials. However, they must improve their website and streamline their processes.

  4. Luebirdie Lakey
    Jul 4, 2022

    I am satisfied with the service

    The initial set-up was a bit grueling ( I was able to return mail which I was unhappy over due to a minor technical error mistake on my form); however, once the kinks were sorted out. I am satisfied with the service.

  5. Paul Caraglior
    May 18, 2022

    The customer service is terrible!

    Horrible experience. My forwarded mail was not delivered to my mailbox, lost, or returned to the sender.

    The customer service is terrible! I had to cancel my service after one month. No proof was required that mail was sent or received.

  6. Cole Roberts
    May 4, 2022

    Much more than I expected

    It probably has a lot with the customer service at the location (Staples near Government Center), and Patrick, the site representative, is excellent and occasionally gives courtesy calls to confirm large orders. Scans are completed promptly.

    It works perfectly online. Although I wish there were more information about the costs for each order and more significant discounts for larger batches, I understand there are limitations due to labor costs. Highly recommend.

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