6 Reviews on GlocalMe
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99Consumer for business
About GlocalMe
GlocalMe is a mobile data connectivity solution that is a brand of Nasdaq listed technology firm uCloudlink (NASDAQ: UCL) that assists users all over the globe to connect to mobile internet data more efficiently by utilizing a variety of our hardware and software solutions.
 877 402 7626 |
 [email protected] |
 https://www.glocalme.com |
 450 Lexington Ave fl 4, New York, NY 10017, United States |
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I am extremely disappointed with the service
I am highly disappointed with the service I have received from this company. I purchased a product and cannot load it onto my device as instructed. Despite reaching out for help, I have yet to speak to anyone who can assist me, and the emails I have received have been unhelpful. The customer service I have received has been terrible, and I feel like I am getting the run around instead of the assistance I need.
I am extremely unhappy with the product
I am extremely unhappy with the product I purchased from this company. Despite paying over $100 for this device and two separate data packages, it has never functioned properly and has caused me to miss necessary virtual medical appointments. It was not what I expected, and when I tried to return it, the responsible office had not responded to my emails for over a month. In addition, the customer service representative “Diana” has been rude and unhelpful. The product itself, a Wi-Fi-creating device, only works a third of the time, and I have to message customer service to get it to work constantly. I am highly disappointed and do not recommend this company or its products.
Communication was fantastic
Communication with this company through chat or email is fantastic. RapThey know the ropes! I responded, and the team solved my issue. When I called, I didn’t receive any help. My wireless device did experience issues. However, the user named Farro in the live chat fixed it quickly.
I've used GlocalMe for a number of years
I’ve used GlocalMe for a number of years. Recently, I upgraded my hardware to Neman Air to take advantage of 5G networks. My experience with Canada as well as Europe has been great. The connection has been seamless, and the speeds have been reliable. Looking forward to using GlocalMe for my next trip for Sweden as well as Japan.
the service was not excellent
They’ve just updated the type of service they provide. I bought a SIM BOX from Gocallme four years ago. however, the service was not excellent, and 2 of the four sims arrived damaged, but the device is now working without issue, however, Gocallme have chosen to cost the user $10 per month for the use of their application with a limit of 100 minutes per $10, without any warning
very knowledgeable and straightforward
I had a wonderful after-sales experience with Lucy through the chatroom online.
When I bought my DuoTurbo, I was offered an 8GB North America data plan and an oneGB Worldwide plan at no cost.
Since I was located in Canada, my standard plan, the North America plan, got activated when I powered off the phone.
I was planning to travel to Europe, but I wanted to go with my 1Gb Worldwide option instead.
I utilized the Chat function and was able temporarily deactivate this plan North America Plan, while activating the Worldwide Plan.
The following month, I had to activate the North America Plan, and I used the Chat function to start it.
The Europe plan. I have found Glocalme Chat reps to be very knowledgeable and straightforward to collaborate with.