Frequently Asked Questions
Is geckocustom a legit company?
While GeckoCustom has some positive aspects, such as its existence for over five years and verified status on Trustpilot, many negative reviews and complaints raise serious concerns about its legitimacy. The F rating on the BBB and the use of a virtual office address further add to the negative impression.
19 Reviews on GeckoCustom
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About GeckoCustom
We have more than five years' experience in e-commerce. Since then, we have brought to our customers quality products and unique designs, and dedicated service from GeckoCustom Team. We keep up-to-date with the latest trends in our products, and we strive to make our products better and fulfill our customers' wishes. Our motto is Best Service - Unique Products - Right time.
 302 595 8099 |
 [email protected] |
 https://geckocustom.com |
 99 Wall Street #3868, New York, NY 10005, United States |
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Low Quality and Sizing Issues
I purchased sweatpants for family members, anticipating good sweatpants material. However, they turned out to be made of cheap microfiber, making them unsuitable for Christmas gifts. Additionally, despite being labeled as unisex, they were significantly smaller than expected. I plan to email for a refund right away.
Geckocustom scam
I ordered a custom shirt. They sent a proof and I approved it. They sent me a random, knockoff Disney shirt. They don’t respond to email messages. DO NOT GIVE THEM YOUR MONEY. I wish I had googled them before buying. Gecko is a scam!
Stay Away From Geckocustom.com scam
Shirt arrived defective. The car to be printed had the rear of it cut off. I even sent a high def pic of the car, via email, at the time of my order. They still screwed it up. Offered me a 20% discount on another shirt. Not happening. Their stuff is manufactured and shipped from mainland China. I would not do business with them. Very disappointed.
Horrible Customer Service geckocustom.com.
Horrible customer service. Product not received. Provided proof through tracking. Will not give refund. Stay away! After three weeks, PayPal forced them to refund me. The shipping tracking proves that I never received the item ordered.This company lies. Beware of geckocustom.com scam!
Customer service needs improvement
I ordered a custom picture frame to celebrate Mother's Day on 5/2. I haven't received it. USPS states that it was delivered. They cannot assist me. On 5/19, I receive an email asking me to send additional money, and they'll send out a "replacement" item as soon as possible. This was Christmas week, and the initial order would not be here by that date. It was a complete waste of cash; grateful I didn't purchase the Father's Day presents I thought of. Customer service needs improvement.
Great experience.
Great experience. I purchased two shirts. The colors were different, and the times varied. Another shirt has a problem regarding printing. I contacted customer service. They were pleased that I brought this issue to their attention. They then replaced the t-shirt with one which was flawless. We will continue to purchase more items from this brand.
Highly recommended
I bought a custom stole to commemorate my college graduation, which is coming up. It's just absolutely perfect! It's made of the highest quality, and the design is stunning. After seeing mine, my friend also purchased one, which was incredible! With all the great features, the most impressive thing for me was the price. It included shipping in comparison to other sites. This company is highly recommended!
The items didn't come in time
Let me begin by saying that I love the sweatshirts I bought that had all my dog's faces. As did my sister. It came as a Christmas present late in the year. I'm not rating it five stars because it took time to complete my purchase. Customer service informed me about my order's status, which I was grateful for. However, the items didn't come in time. I'll order another time but earlier so that I am sure of safety. I would highly recommend Gecko. Their products are fantastic!
Buy American - Too Long to Deliver - NO Customer service!
I ordered well in advance for Christmas and didn't receive the item until January 18th? They make themselves appear to be from the US, but they ARE NOT!
I could Not get anyone to tell me WHEN my order was expected to be delivered.
I Would NOT order from them!!
Total Scam.
Ordered a gift on November 27. Haven’t received it as of January 5. They said they’ve created a ticket, but nothing had transpired. The tracking information the’ve provided is bogus.
Total scam, do not buy
Nothing about this company is legit. No response and they keep encouraging you to buy more. Never received product and don't anticipate I'll receive a refund so just reported them to BBB so hopefully they will shut them down.
Do not order from here.
I had ordered a Christmas gift of personalized pajamas. However, their emails on shipping and tracking are complete crap. They now aren’t even responding, except to send an email asking for my review of the item I’ve never received. It’s all very misleading and deceptive. Not expecting to receive the item at all. Or get a refund. Will never order or recommend the company.
Horrible Company
DO NOT buy from this company! I placed on order on November 21 as a Christmas Gift its December 14th Still nothing. I have sent several emails and all I get back is a basic email saying they will get back to me in 3-5 days.. but they never do. They have taken my money, but not have delivered as much as a reason to where my order is. Reporting to Better Business Bureau and credit card company. Buyers Beware!!! Horrible scam!
Gecko Custom is Legit!
Please make use of everything before I place an order online. I saw the shirts at GeckoCustom. The reviews were good, so I ordered. They delivered on their promises. The shirt was exactly as we expected. The quality of the photos was perfect when converted to a Hawaiian design shirt. We will buy from this site again.
Love this shirt
Love, I love, love, love this shirt that I purchased for my son's birthday! The dog's image is beautiful and clear, and the design is stunning. Thank you for what I'm sure will be a very well-received present!
It's a great idea!
I recently received my keychain and am absolutely in love with the picture of my gorgeous dog and the sweet phrase. The photo turned out beautifully. I would have been five stars, but recently the photo piece separated from the giant ring, and it went missing.
Luckily, I found it and replaced the attached rings with a stronger one. The company might need to investigate this or let the buyer take note. In any case, it's a great idea!
I strongly recommend this business
I ordered my stole on this site for my college graduation. When there was a slight error with the stole, they were speedy in promptly and professionally responding to my request issue ...I was able to receive my item within the timeframe. When I opened the package, it was stunning and everything I could. Imagine...I strongly recommend this business !
Shipping times that aren't accurate
It took me 11 days for my product (a customized T-shirt) to be shipped, and then, oh my! It's from China. When I received it, it was significantly longer than the fabrication and shipping time, as stated on Gecko Custom's website. Gecko Custom site. I hope it is worth the wait as the reason it was intended to be a present is over.
Poor quality
Poor quality. These were ordered on 4/6, and I received them this week. Five weeks! Do not purchase from this company.
They were intended to be a birthday gift, but they never arrived in time. They are like Styrofoam. They are all white at the bottom and sides to become filthy within a week.
The worst part? The worst part? They punched holes in shoes where the dog's eyes are so that the picture doesn't look real.
So disappointed. It isn't very comfortable to receive a $12 refund for a $50 pair. They refused to give me a new team.