27 Reviews on GAME
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About GAME
GAME.co.uk, the UK's largest games retailer, offers great deals on video, consoles, accessories, and the latest pre-orders.
 [email protected] |
 https://www.game.co.uk |
 Unity House, Telford Road, Basingstoke, UK |
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From Frustration to Satisfaction
Recently, I encountered a hiccup with my order that frustrated me. Unfortunately, my initial interaction with an employee named Dave only intensified my dissatisfaction, as it seemed like he wasn't invested in resolving my issue, adding to my frustration.
However, my customer experience turned positive when another employee named Devon contacted me via email. Devon not only addressed my concerns promptly but also demonstrated exemplary customer service. His response was swift, and he resolved my problem with the utmost politeness and respect—precisely the kind of treatment one expects as a paying customer. Devon's approach starkly contrasted my initial encounter with Dave and reaffirmed the importance of effective and customer-centric service.
Customer support is good
Customer support is good. However, the postage cost was PS4.99, around 40% more than Evri's, and Evri is utterly useless. There was nothing Evri stated about delivery remotely, like what happened in the time in addition to their proclaimed delivery time; they were mostly silent. When it finally arrived, the package was filled with scratches and dents - not in good enough shape to be present. I'm not sure if it's the fault of Game or Evri; however, Game is the one who chooses the delivery method, and that's evident in this post.
A very unprofessional service
The employee was identified, and I assume, is the manager(tall fellow) who is too persistent in pushing for promotion and offering extras. As a salesperson, I know the value of this. Still, when an individual customer repeatedly says they're happy with what they are getting, he keeps trying to promote it—a very unprofessional service. I want to add that I've also had a good experience with the staff at the store, particularly the person who works the gaming center.
The facilities is impossible
My son uses a wheelchair and would go to games weekly for things, but now it's all Sports Direct, and walking between the facilities is impossible. That has put him away from going there! Not accessible for prams or wheelchairs.
Utterly ridiculous
The employees at the Wigan store were friendly; however, a) I am still of the opinion that it's a shame that they have Game has a space shared in conjunction with Sports Direct is utterly ridiculous, and in addition,) pricing in the Wigan store was outrageous. After I completed my trade-in, I headed to Cex and purchased the Game I had been looking to buy at a lower cost.
A disappointing experience
The shop could not locate my ordered game. I was unable to contact the store directly. I was having claimed that the employee working in the store was as friendly as possible. Next time I'll use Steam! Overall, a disappointing experience.
This isn't good
Unfortunately, the date for the release of the items I purchased is now three days late. The game does not appear concerned with this, and they don't contact customers who pre-ordered to inform them of the latest news. This isn't good, considering that my order was an order of PS680.
A high-price delivery
I had pre-ordered BOTW Tears Of the Kingdom the evening before its release day. I then selected the following day, before noon delivery time, which is a high-price delivery option. The game didn't arrive until this morning. It isn't easy to imagine how we could provide a high-cost delivery service to customers who don't meet the price deadline. I'll stay with Amazon as well as CEX.
Disappointed in the service
I placed an order for a deposit. I didn't receive any announcement that my order had come in, so I went to the shop and found my purchase on the shelf. This could be the first time and there w, as no person asked me whether I'd placed an order, regretfully to say that I was disappointed in the service.
Shipping is utilized
Next-day preorder delivery will be applied the day before the game's release. Instead, DPD 2-day shipping is utilized. This caused the parcel to arrive three days after the release date.
The support is non-existent
Game.co.uk is run to the ground by its owners, which is evident. There is no way to modify or cancel an order like the other websites because they won't let you change or cancel any order. The support is non-existent beyond the pathetic AI, which doesn't help. I have never bought any product from this terrible business ever again, and I'd advise everyone else against the same company.
The staff was overall amiable
The staff was overall amiable, but I was informed that to make an additional PS3.00 for a one-time purchase in-store to upgrade to an elite card, I should earn about PS40.00 worth of rewards following making an online registration. The opposite is true. I was forced to insert an account with a credit or bank card to pay for another PS3.00, and then the balance of PS500.00 I received PS13.00 due to my mishaps.
Unsure exactly
I ordered the New PS5 on the internet, and within two days of purchase, the disc drive was damaged, and I could not play games. I discovered I couldn't return the item at the retail store because it was an online purchase. When I got on live chat, after giving my details to a robot and to providprovidingraph of the console without apparent reason, I was informed that after my console was received, it would take between 14 and 14 days to get it back. I'm unsure exactly what will happen after DPD takes possession of my console. How can I return my online purchases in stores? It's ridiculous that CEX provides better customer service than the other stores for less expensive merchandise.
This was not helpful
Purchased a birthday present from my son. The gift was left on my front door when I was away. After returning home, it was pouring down rain, and the item inside was soaked to the bone. The customer service was unresponsive. The final decision was to send the product to them to look over, and if they're satisfied, I'll be able to get a replacement or a refund. This was not helpful, considering his birthday fell in a few days. Poor
Enabled or isn't working
I purchased Xbox All Access, collected from the store, and installed Xbox flawlessly, but it seems that the Game Pass part has not been enabled or isn't working. Finding an individual to resolve the issue is almost impossible. Store staff have tried their best but are disappointed by the lack of customer service. I finally could "chat" with someone from Game on the internet who offered me an email address, but it hasn't happened. Absolutely nothing has happened.
Avoid! The CEO and his company are a waste of time and space.
I placed an order on the 10th of December. I then emailed to cancel the order on the 22nd because of no communication and was informed that it was headed my way. The item was returned on the 31st of December. It took over a month to refund. Despite numerous emails, I received only a few replies. I never sent an email to the CEO (twice)(Martyn Gibbs, aka Mickey Mobutu, I responded. Avoid! The CEO and his company are a waste of time and space.
I was charged for next-day delivery at the top of the line
I received everything I ordered in good condition; however, I was charged for next-day delivery at the top of the line, which was not delivered for some days. I tried reaching out to someone about this but didn't get a reply or even a contact number since when I logged on to the chatline, they seemed busy and unable to talk with anyone.
I did not receive an email with a dispatch message until 11:26 the next day
I did not receive an email with a dispatch message until 11:26 the next day. The letter stated that Delivery was scheduled between 11:10-12:10. Delivery was made 10 minutes after receiving the email, which gave me no time to make it home. My Delivery was later delivered to a pickup location I could notch, and I was left with no choice but to change the delivery date.
It was shocking
It was shocking; I handed over a controller and told them I would redeem my points. The rest was paid on my credit card. Then I was told that the issues wouldn't be removed. Are you able to pay the remainder in cash? I told them no, I was not going to do that; therefore, they had to stop the transaction and then refund me, saying it would take up to a week to get my funds reimbursed.
APPALLING CUSTOMER SERVICE!
APPALLING CUSTOMER SERVICE! My order was delayed unexpectedly for several days by the courier. When I got my package scheduled for the next day, it was not complete, and the security seal was tampered with. I contacted customer support and am still more than an entire week later and still having no answers about my order's status, such as an update or refund. Creating tickets is unproductive since the customer service I got from Louise is incompetent, non-responsive, and ultimately ineffective.
Lack of information
After spending PS460 playing, I had a few concerns regarding the Xbox series X. Xbox series X, and firstly, I wasn't fully informed of the new rates concerning Xbox live gold which is now tripled in cost, as well as the fact that I wasn't equipped with bags, so I had to shell out PS2 for a bag that could take PS460 worth of the equipment I had just bought.
The item was defective
I was advised to purchase an item. If the item was defective, the item could be exchanged. I was not informed that I was not eligible for an exchange or refund. After returning the product, I was shocked to receive an item as a voucher. I would never have bought this item if I had known. This is highly unfair given the current financial situation, and my financial crisis has been impacted.
Friendly staff, and efficient service
Friendly staff, and efficient service, unlike the other stores in Lincoln, are insulting. I, a customer, felt cold and been outside for a while. I'd be happy to say they didn't have heating and were out wearing coats, hats, and coats. It was -5 the day they were there, a poor performance from the Frasers; it's a primary obligation, so why would I be working in such conditions?
I won't recommend or use the Game in the future
Purchased my console successfully on Amazon. The company asked me to review my purchase after I made an order for the console that was said to be available; I received an email the next day in an attempt to sell me more things to go along with the console. Then they emailed another night to inform me that the console was not in stock and could not fulfill my purchase! Naturally, I won't recommend or use the Game in the future.
An awful experience from start to end
I bought the game and was told that I would be able to get it the day it was released (the next day). When I visited the store, they told me I could not get it and was waiting for it to be delivered, even though there were copies of the game. I ended up purchasing it in the store again and then having to request a refund for the purchase I made online—receiving PS10 gaming credits in compensation—an awful experience from start to end.
I will never purchase from these scammers
Over the years, I bought a lot of equipment and games from games. However, I purchased a brand new Xbox console a few weeks later. The first controller was a complete wreck they couldn't repair it, so phoned the head office, who rang shop to make replacement. The controller was playing with friends, it began with the jack being too large, and the headset would not work. The workshop said nothing was wrong, but they'd have to use the defective controller, so now they aren't available at the head office. They can't be reached by phone, and I will never purchase from these scammers.
Great selection of videogames
Although they have a great selection of videogames to choose from, the best part about this shop is the board game and deal selection.
Their board game collection includes d&d campaigns is the best I've seen.
You will always find something on sale, even though they only sell console games.
The bottom line is that they have a great selection of products at very affordable prices.