10 Reviews on Freightera Logistics Inc
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About Freightera Logistics Inc
Vancouver, BC company, Freightera Logistics, Inc offers a FREE cloud-based B2B online freight marketplace with 100s of reliable LTL & truckload carriers, where you can search and compare instant all-inclusive freight quotes & book shipments online 24/7.
 800 886 4870 |
 [email protected] |
 https://www.freightera.com |
 200-375 Water Street office 8036, Vancouver, BC V6B 5C6, Canada |
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Satisfied with the product
We're satisfied with the product. But we'd prefer a net of 30- days without needing the credit card as a guarantee. It can lead to a double payment issue and administrative difficulties for us.
Fantastic for evaluating prices
The website is fantastic for evaluating prices as well as service quality. The customer service has been excellent anytime I require anything "outside the box." I use it daily and have saved hundreds of dollars in the last few years.
Unaware of the scheduled
All went well, except our client was unaware of the scheduled delivery. The morning of the delivery, he was contacted about the delivery and told that the driver would be at his location within the next few hours. The delay caused frustration as he had to be at the customer's location and not the delivery address.
I've saved time and money
It has been an excellent experience working using Freightera. Excellent communication, and their site are easy to navigate. I've saved time and money by making use of Freightera. The company has allowed me to oversee all aspects of my oversized shipment. Recommend.
The website was easy to use
The website was easy to use. The price was excellent... However, they could not arrange for the courier to take the pallet. The pallet cost eight times the amount in storage charges, and customer service would send emails at the close of each day to inform them that it was not taken care of and to try the following day again. Three weeks later, and still have not received it. Visit the direct couriers. Save your time and money.
The only issue I've encountered is with the carriers who haven't updated their tracking
Freightera is a lifesaver where UPS or other well-known carriers are expensive. In just a few minutes, you can find and price comparison. After three deliveries by them, I'm always happy with their service. All Customer Service agents are pleasant and perform their work extremely efficiently. The only issue I've encountered is with the carriers who haven't updated their tracking information every time I've asked; I've heard an answer with updated tracking from Customer Service, usually within one day of asking. Every single package I've received has been delivered within one day of my delivery time. I intend to continue utilizing them for all of my LTL requirements!
The driver was not there
My parcel was supposed to arrive on the 25th, but the courier didn't come. I called customer service on your site and spoke with a representative from customer service who told me they may have been busy and that the pick-up was scheduled for the 26th. However, the driver was not there. I tried contacting customer service and was informed that deliveries and pick-ups aren't guaranteeable. I am highly disappointed by this customer service. My customer is expecting an order in the next week, and I'm at risk of canceling my order due to this problem. I am highly dissatisfied with the services I've been receiving this year. I'm considering a third party to fulfill my shipping requirements.
DO NOT USE THIS SERVICE!
DO NOT USE THIS SERVICE! We've used them five times, and of those, they charged us for "extras." The first was for a tailgate, which was a total flimsy because of we're dock-height. Who employs an open tailgate ( at sub-zero temperatures, not even!) to load a shipment and then let their workers bomb it by hand on the dock? Now, they want to convince me that the FSC wasn't correct (an additional 35 dollars) and they're not respecting the quote I paid for, and the driver was detained at the time of picking up my shipment! How do I verify how long the driver was on the premises? In 8 years of the industry, we have encountered this kind of rip-off in the shipping field. I wouldn't recommend this company in any way! They are trying to squeeze more money out of people after the fact.
I am awaiting confirmation from Freightera.com
Freightera received my reservation and payment, then went to pick up the load and informed me that a different shipping company had collected it.
I only called Freightera about the shipment, but I'm now having to pay for the truck I ordered and never used, though none of my faults, and I am awaiting confirmation by the Freightera team on how to process my refund.
Freightera Logistics CS is very friendly and helpful
The step-deck was booked for a trip to IN into NY by one of the great employees. The name of the employee is Jesse Walter. Very friendly and helpful broker I have had the pleasure of working with.
The load was booked at an excellent price. If the customer wanted to decide on canceling the order, Jesse assisted in determining the best way to keep us from the load until we needed the bag.
I appreciate your help. Trinity, for such a kind of job!