56 Reviews on DoctorSIM
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99Consumer for business
About DoctorSIM
Mobile freedom solutions for over 11 years! Mobile freedom solutions for unlocking, topup and checking your phone fast, safe, and guaranteed
 [email protected]orsim.com |
 https://www.doctorsim.com |
 1445 Cambridge St, Boston, MA 02135, United States |
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stop taking cash from customers
I received an email saying there was an error, and the order couldn’t proceed. I attempted to recharwastee as it was urgent; however, after waiting 1 hour, the charge was not completed. If anyone is using your service, there’s an emergency, and if you cannot, stop taking cash from customers or immediately make refunds.
I was trying to resolve the issue
I didn’t receive the money for the Lebara mobile I purchased, which was removed from my account. After impacting customer service with the order number, 15 hours after lunch and at night, I tried to resolve the issue with Lebara’s “helpdesk” customer service. I still didn’t get a reply, not once. l haven’t received my money back until a week later. I did
I want to file for reimbursement
I placed an order to unlock my iPhone. A few hours later, I received an email informing me that my iPhone had been unblocked. But after I followed the instructions of the doctor’s sim, my iPhone was blocked. I filed a claim. They then said that my iPhone was plugged in. Even though before ordering an unlock, I verified to ensure that my phone was not blocked. Doctors currently provide any solution. I want to file for reimbursement.
the experience has been positive.
I’m looking forward to the day doctorSIM will help me resolve the issue with the phone I bought that won’t connect. So far, the experience has been positive. If they can resolve the case, I’ll raise the rating! We’re keeping our fingers crossed and waiting to hear a response that neither ATT nor the phone store cannot resolve the issue.
I was hoping it would be more efficient.
I was puzzled when the website said it could take two days to unlock, so I bought it. Then I get a message that says eight to ten business days. I would never have purchased had I been told that this case beforeurchabefore purchase gave me PS8.00 into a pen in 1-8 business days, and these guys were charging PS25.00. Wow!! I purchased this just because I was hoping it would be more efficient. It was even more bizarre when I received a message informing me of 10 minutes to cool off time to make a change of decision. I’ve never heard of a 10-minute cooling-off time. What is the reason they didn’t tell me that in the beginning?
the support service and delay in resolving unsuccessful
I’m going to give it four stars for the time being. However, the support service and delay in resolving unsuccessful top-up transactions are too rapid. For clarity, these failures in commerce could be due to the top-up provider in the country of the recipient but not Doctorsim; Doctorsim support excellently ensured that the transaction wasn’t instant and the customer is entitled to be reimbursed immediately, and in fact, they did this for me in the blink of my finger, directly to my account. I am incredibly grateful for this. Their support services are excellent, and they are currently working with them. I’m hoping they’ll continue to improve their service and build a unique momentum for their position to represent.
preventing them from receiving data.
Dr. SIM sent me numerous emThey responded every day. However, they were unable to unlock the phone ultimately. They also left a TM APN on the phone, preventing them from receiving data. Therefore, the voice and text function, but the information does
The service was more effective
The service was more effective than I had expected. I now know that should I need to purchase an unlocked phone, even though it’s a bit expensive, I can avail of the service for unlocking my device. I am now able to use more mobile operators than I did before; for instance, Verizon within the USA was not compatible, but with this service, it’s now fully compatible
The cost is high for services that are not required
The cost is high for services that are not required. If you are to speak with your initial carrier, unlocking is typically free. Two phones were needed to verify they were not locked, and they requested the wrong number. The lesson learned. I paid. They have a 10-minute cancellation policy. It’s cheesey
They eventually refunded me
I paid for the 1-4-hour express service, but receiving the coupon took a good portion of a week. Useless. It was necessary to return the device and purchase another one as it was to be used for work. They eventually refunded me, however, so good job.
Excellent service.
Excellent service. Silky smooth. Perfect. The only thing I would change is the price. Cost. However, there’s probably a valid reason behind that. Additionally, South Africa’s funny money is an omen in the forex market …
I am very disappointed and have wasted my money.
I bought an unlock code, but it did not work. I’ve verified the IMEI number, which is correct. Dr. Sim tried to help me, but before the issue was resolved, they closed my account, and I’m still without the unlocking code, which is working. I am very disappointed and have wasted my money.
I had a problem with charging my phone
I had a problem with charging my phone. I filed an issue with doctorSIM, and they immediately initiated action and refunded the amount charged in 10 days. Method to inform clients that if they’re away from home, they cannot trust their phones as a PIN is dialed. However, it is impossible if you make International calls
I'm unsure about this service
I’ve only unlocked one phone using DR.Sim It was pretty fast. However, it’s taking much longer, so I’m unsure about this service. I’m working on unlocking another phone right now.
I can't get them to respond to my query.
I paid 45 euros to top up my phone in Laos. It’s around 900000 kips when they added 300,000 kips around PS15. I was also charged PS6 per month for the service. This means I only got 6 minutes of call time instead of 18 minutes. I can’t get them to respond to my query.
the process was completed successfully.
I paid to have my iPhone 11 Pro Max to be unlocked sim, and within the deadline of 5 working days, the process was completed successfully. Surprisingly,s no code to unlock the phone since the procedure was performed directly through an Apple system. In addition, the team at DoctorSIM was rapid in responding to email inquiries. However, I have to evaluate their service with a small reservation. However, the five business days duration was maintained; it was longer, mainly when you desperately needed a phone. Therefore, I’d regretfully be obliged to award a score of four instead of the excellent rating of five stars.
a unique sim lock for their phones
Everyone knows Sprint has a unique sim lock for their phones. However, DoctorSim offers “100% reliable! If your phone cannot be unlocked for any reason under doctorSIM’s responsibility, we will issue you a full refund.” What could go wrong? The answer is that they issued codes that led to the hidden unlocking menu (which didn’t function), and the $25,95 went wasted.
I was amazed by how simple and straight the directions were. I’m waiting for an email to follow up, but the process took just a few minutes. Thank you
it was reported as stolen or lost.
I paid to check whether my phone was on the blocklist, and they said it wasn’t. I spent to unlock it and then found out it was reported as stolen or lost. I’m still unable to receive the money back. It’s now an iCloud activation lock; however, at the top, it claims that the phone has been lost or stolen. Perhaps I misunderstood the reason behind trying to determine if it was blocked.
all businesses are operational
My phone hasn’t been unlocked! Was I told to wait 2-5 working days? I’m offering them until the 6th of January and would like to receive a full refund if I go further because this is absurd!! It’s the 3rd day of January, and as the best, I can tell, all businesses are operational, so there’s nothing to worry about. I
I paid to use the services.
I ought to have read reviews before I paid to use the services. I paid via the internet and wanted the APN to function since my provider secures it. However, ‘Mike claims that he could unlock the phone even though the data was not working. The refund was not provided by “Mike,” who claimed that he could unlock my phone due to having the call and SMS functions functioning even though it was functioning before he received their service. I’ve even verified with my network provider whether it’s still locked, and they confirmed it was. I am convinced that Dr. Sim is a fraud.
they will respond to me
It was a success on my Samsung s9. However, I tried using the Samsung a3 but have been unsuccessful. I’ve emailed them regarding the issue, so I’m hoping that they will respond to me. I’ll update this review if they do. I’ve sent an email under my brother’s name, Karl since his phone ishas been unlocked.
Then it isn't shipping to my address.
I used doctorSIM at first, and their service wasooutswing; highlyrrescindocrecommendedat the time; when I had the chance ftouununlock phone 7, I only decided to work with them. But, it’beenen a difproblematicallenginge thus far. I wanted to unlock open, but they told me it couldn’t be done. They offered me UMS, and I reluctantly accepted. Then it isn’t shipping to my address. Hey, DHL doesn’t ship to send…. is it? Then F der ico has radio ssitesilence me. I was cheering for you guys and thought we were best frifriendss I. was. o happy for you! !
I would have purchased directly
They claimed 12GB of data but only provided me with 8 GB. When I called their customer service, they advised me to contact the carrier. I don’t know Spanish and would have purchased directly from the airline in first in the first place.
they are not responsible or offer discounts.
While there are many good things about the service, there are some things that I do not like. I might return to it, but I most likely feel this was an unnecessary expense. I’d like to have it unlocked, but I’m forced to buy a second SIM. If it doesn’t work, they are not responsible or offer discounts. The risk is entire with the customer. ….
It was evident in the answer
The delivery date was two days ago. We are on the 5th day (excluding weekends), and no phone is unlocking. Customer service advised that I should wait; if the progress is 100% but isn’t working, they’ll try to chase it up. Don’t expect to get your phone unlocked in less than 72 hours. From the response to this review, they’re unable to read, either. It was evident in the answer that I got from customer support.
It was a waste of money.
I wanted to unlock the Sprint LG G5 opened. DoctorSIM sent me instructions and an unlock code, but it didn’t work. When I dialed the number, they gave me a way to get access to the secret menu; all I did was the phone ring Sprint Customer Service. It was a waste of money. I ended up getting another phone. Dr. SIM refunded my money just a few days later after I posted this review.
They could not provide me with any refund
I contacted customer service via email, and they tried to claim that my account was being filled up and that I needed to purchase more credit from my trusted provider. They could not provide me with any refund, despite their “money back guarantee,” and suggested I take my inquiry to my provider, even though it makes no sense for them to make a refund, primarily via PayPal.
it would be a simple procedure
If you’re trying to unlock a newer phone, there is an opportunity that isn’t supported. It is necessary to communicate with a person and remotely use the computer to open, though it would be a simple procedure. If your phone isn’t supported, you must set up an appointment. This isn’t a good idea. It is enough to reach them via your WhatsApp account.
I believe you shouldn't believe them.
I believe you shouldn’t believe them. My reason for this is that I did a free test to see whether they could unlock an iPhone 13 mini, but I provided them with the IMEI for a locked iPhone X. they later sent me an email stating they could open the device for me.
I was terrified and needed to recharge the Cosmote directly.
I’m still waiting for the credit in my account. The detail was midnight, and I was far from the 1314 number; it was not feasible to send the correct message. I was terrified and needed to recharge the Cosmote directly. Could I receive any refund, or can I receive the credit when returning to the US in June? I have to point out that you’ve not covered all possible scenarios like mine. It isn’t enjoyable, and I’m not pleased with that.
Good service – fast, efficient; however, I only made an online request to top up my sim-only balance for my Lycamobile account but got the option of a 28-day plan instead. It met the immediate issue of nationwide talk time but wasn’t what I wanted and expired in just 28 days.
never be able to appreciate it.
After paying for the product I requested, I’m still receiving debit alerts from this business. …..I prefer to save my money rather than work with this business. Please rectify this issue immediately, or you’ll never be able to appreciate it.
customer service seem professional
I paid the 6.95 to determine if my phone is eligible for unlocking. The initial time of delivery was about 50 minutes. When I checked my mail, it indicated two hours. It’s been close to 24 hours to determine whether I’m eligible. I thought that the doctor’s sims were authentic. If I could unlock it, I would give it five stars since the cost is reasonable, and the website and customer service seem professional.
They aren't worthy of your attention.
The first thing to note is. It doesn’t appear to be a fraud. They aren’t worthy of your attention. I bought the s21 fe5g from Boost mobile without realizing they lock phones for 12 months. Therefore, I turned to Doctors. It took them three days to inform me they could not unlock one of the most popular Samsung phones. Lol. They have refunded my PayPal, but if you cannot unlock your phone, what do how you do? Lol. They need to verify this before charging customers. How do they know they cannot open a specific phone before the time is up? That’s why. Do not take your time.
it was somewhat inconvenient
I want to point out that I got my phone unlocked, and the phone was delivered. Initially, however, the instructions were not specific about how I would meet my advisor/cable man; I thought it rather absurd that the appointment had to be done through WhatsApp, so it was hard to find another device to use WhatsApp for chatting with the person. I understand; however, it was somewhat inconvenient.
I am not happy with this service.
I purchased an unlock code for the Moto E5 Play from Boost mobile. Didn’t work. The phone is now asking me to enter the PUK code. Also, their instructions didn’t let me follow them strictly; they were generic instructions, not model-specific. The code entry mode was never displayed on my —invalidated sim. I’ve tried a variety of sim cards, but the shave had the same result. I want to get a refund I It is possible. I am not happy with this service.
The initial response was good
The initial response was good; however, eight days later, they stated delayed and had average canned messages for the first 12 days. Then silence. After 19 days, I asked them what was wrong. They said I should get a more reliable service as it has a 90% chance of working. I was trying to avoid the hassle of contacting my boss about unlocking the phone. So I was skeptical that they could be simply a trap and switch. I received an immediate return.
The day I bought unlocks
The subject is IMEI unlock for iPhone 8 Plus. I just was notified by doctorSIM that my order had been canceled. The day I bought unlocks, it said it would take between 2 and 8 weeks. So my eight weeks would have come through. It’s convenient to receive an email with the “suspended worldwide” notification email in a few days and eight weeks. Does anyone else receive this message?
I received the refund.
I read of people having difficulty unlocking phones on the O2 network once I purchased them. They could not open my iPhone on O2’s O2 network. After reading the review, I asked for a refund, but they refused to offer me one. Three weeks later, I received an email saying they could not unlock my phone. I received the refund.
people contact their mobile service provider.
They paid 5 euros to verify that the phone could not be unlocked. The reason they stated that it was not unlockable might be valid – but it’s not enough. I have since contacted my mobile service provider to have it unlocked. The service was rated two stars. Their online check-up and response were swift. However, the test did not help or provide a clear understanding and was not worth the money. I would recommend that people contact their mobile service provider.
Just stuck at the middle.
They provide unlocking services for an affordable cost. They also charge the blocklist check at 2 dollars even though it’s not free. In the end, you cannot continue unlocking the device. You are stuck in the middle.
I am very disappointed with this company.
I am very disappointed with this company. There is no method to reach them. There is no one available in chat. You post messages on chat to be answered, and no one responds. Send emails, but no one replies—I’mapprehensivee about paying an online business that never responds to your messages. I fear what could happen when I pay for their services only to have them fail to work. If they don’t answer straightforward questions, do you think they’ll respond to solve the issue? Do you think you would buy anything from them?
A total scam
A total scam! I’ve been waiting a month, and my iPhone 13 Pro Max has not been unlocked. It’s funny how hard I’m trying to find the website shortly. I’m willing to spend more money watching this fake website disappear. Thanks for the lovely food you and your staff provided me with. I will be serving you soon as well.
It's a shame they're still taking advantage of customers.
This is the most shady website ever. I placeorderedunlock a phonunlock a phoneinformation. It’s a shame they’re still taking advantage of customers. There aren’t a few emails, and the one I received machine-generated responses. It’s ridiculous that they boast that they have done it in just 26 days.
Unfortunately, the price had changed from when I started using them. It was $35, now $135! We own one iPhone 5 locked with Sprint. The phone was old, and Sprint could not find it in their database for unlocking, so we turned to DoctorSIM as a last resort. It worked! My nephew was able to use it for six months without issue. He erroneously reset the phone back to factory settings to sell it. Still, the sticker would not be anymore because it recently altered its ICCID authentication process. DoctorSIM responded to our request for assistance within 24 hours and advised them that they were trying to find an answer and would reimburse us if we requested. I suggested we accept the refund and then make another purchase once it was functioning. Their refund has been posted just today! Their customer service stole my heart.
The instructions for unlocking my phone were unclear
The instructions for unlocking my phone were unclear, so I asked for help. After two weeks they didn’t respond so I contacted them again asking for a refund. Through several emails, they proceeded-say that they couldn’t unlock my phone and wouldn’t be issuing a refund. Part of their reasoning is because they said it’s my responsibility to call this certain number to see if the phone could first be unlocked. I did this with no success. Now I’m stuck in a foreign country with a phone that I can use and no modes of communication, forcing me to buy a temporary phone.
I would not purchase any of their programs
It’s taken longer than a couple of minutes to get the IMEI check that was supposed to be free, prompting me to provide my email address to receive the information. The only thing I have received so far was an email saying, “It’ll take a couple of minutes. While you wait, would you mind extending some appreciation to ensure this service remains free? It’s also free elsewhere with no email address and without being compelled to leave a positive review to obtain the details. I believe that the doctor’s scam is a fraud. I would not purchase any of their programs, I’m sure of it.
I request an exchange
It’s been a while since I placed an order for AT&T sim lock, but I got the same response from the email that says 5-10 days. When I request an exchange, the same answer I receive is still on the order process number
They have taken the funds from my bank account, but there is no charge
They have taken the funds from my bank account, but there is no charge. They sent me a text with a phone number, but it did not work. I tried to find it via Google, and they connected me to an Asian website. Scummy
This is false advertising.
A poor experience, incorrect information. My credit with UNEFON is never recharged, but it’s never as much as the DoctorSIM website claims. If I pay for ten consecutive days, I receive five. If I recharge for 21 days and I get 10. I’ve told them repeatedly that the amount I rechrestoreds not match precisely what the UNEFON website states; however, customer service tells me that I should call Unefon. This is false advertising. t is not true that the DoctorSIM website advertises the incorrect amount. This is false advertising.
However they are not correct
I ran an IMEI check/report request, and it returned a clear. This is my son’s stolen phone (IP13 Max Pro), and it’s BLACKLISTED. The phone was reported stolen by police, network carriers, and insurance companies. I’ve tried to contact you twice, and you keep saying hurry up and purchase/unlock the phone. Today, another email is sent to take advantage of your discount. Why not open your iPhone with discounts of up to 45% for 4 hours? Check out all of our checks. We’re sorry! You don’t know what checks you have made. However, they are not correct. You’re reporting STOLEN as well as BLACKLISTED phones, but not.
So far so good
So far, so good. I just learned about doctorSIM on the first day and am thrilled to have learned about these services. The interface is easy to use, and monitoring my iPhone is simple. I will use these to unlock the phone if the checks are successful.
Excellent website
Excellent website. I hope to increase the free service and provide new unlock prices for iPhone 13 pro max so I will be able to pay you.
A false company
I paid for an unlock. I was given a quote of 0-5 business days. When I checked the status, it stated that it had been completed successfully and that my unlock instructions would soon be emailed to me. It now says that it is in progress, but there is a delay.
How did it get from being completed to in progress with delays? It cannot be finished if it suddenly stops. It’s done means it’s done, but now it’s not. We are now past the five-business-day deadline, and there is no word on when or how it will be completed. They’re giving me the runaround, and I feel they aren’t being truthful with me.
Unlocked by EMEA Service
Apple sent me a replacement iPhone for my unlocked iPhone, which could not be fixed. It worked in Switzerland, but it did not work in Brazil as the iPhone was locked by EMEA Services. This is Apple’s region lock. Apple refused to assist me. doctorSIM was able to unlock the iPhone without any problems. It worked quickly, efficiently, and well. Although the price was reasonable, I believe Apple should have paid it.