63 Reviews
63 Reviews
Rating (2.3)
1 Star
2 Star
3 Star
4 Star
5 Star


Is DoctorSIM legit?

DoctorSIM has 63 reviews on, with an average rating of 2.3 out of 5. This indicates that most consumers are dissatisfied with their business interactions and dealing. Therefore, caution is advised when considering purchases or engagements with the business.

How to reach DoctorSIM customer care?

You can contact DoctorSIM customer care via email at [email protected] or by calling them at

Where is DoctorSIM located?

DoctorSIM is located at address 1445 Cambridge St, Boston, MA 02135, United States.

63 Reviews on DoctorSIM

  1. Roland Thomas
    5 rating

    Effortless Phone Recharge and Excellent Service at DoctorSIM

    Dec 6, 2023

    Quick and convenient phone recharge at DoctorSIM. I faced issues with my plan provider accepting my payment, but when I tried DoctorSIM, I couldn't have been happier with the service.

  2. Dawn Pollard
    1 rating

    Business is over

    May 27, 2023

    I made an application to unlock my iPhone 14pro maximum. The promised time of delivery was five business weeks. The 5th week of business is over, and the lock is not opened. I called support, and they responded that they're still waiting to hear from Apple. I won't wait anymore and would like to get a reimbursement for the money I have paid. The order number is 392259.

    1. Ana
      Sep 1, 2023

      Hello, Dawn. We sincerely apologize for the delay in unlocking your mobile. This situation does not reflect our usual service standards. It’s our priority to solve it ASAP, so please send us your order number to [email protected]. We appreciate your understanding and apologize again for any inconvenience caused.

  3. Mckinley Siegfried
    1 rating

    Seeking status or refund

    May 26, 2023

    Now. There have been more than five weeks, but I'm stiawaitingfor an answer to my request. It seems that they're fooling the public with this. When I'm seeking status or refund, they give the same answer. You will receive your unlock notification soon.

  4. Stephen Morton
    1 rating

    Avoid buying the service

    May 5, 2023

    Be aware of this business. I was charged close to 60.00 in exchange for the service. They offer a refund if the item is the device is not locked. Avoid buying the service. I tried for eight days to unlock my mobile that never came through. They demanded 200.00 to fix it, which isn't something I could pay for. Therefore, I'm down to 57.00 but possess a locked cell phone.

  5. Kathryn Rodd
    1 rating

    They haven't responded

    Apr 28, 2023

    I'm requesting a refund of my funds, but they haven't responded, and I feel they've cheated and then hung up on me. Me. I do not want to unblock my mobile. What I'm asking for is a Refund of 38 EUR. I would appreciate your cooperation since the issue isn't new. I keep communicating with them via email. However, they're not showing evidence of cooperating. Please refund me as quickly as possible. We appreciate it!

  6. Caralyn Dunklau
    4 rating

    The price is affordable

    Apr 25, 2023

    I appreciate that the price is affordable and that I can look at the phone to determine the possibility of unlocking the phone. I understand that you can have a specific phone and dangerous things you can search for about the model and anginal service.

  7. Jessica Lowman
    1 rating

    I've lost my money.

    Apr 12, 2023

    "I am in Kenya and wanted to charge my phone in Saudi Arabia +96659981xxxx loaded 11.12 USD but is not yet an account. I can't receive sms because there is no balance. Please load asap" This is the message I left them. They want me to talk to the operator, but they're those who have received the USD11.12 I feel I was cheated. Please be courteously advised as I've lost my money.

  8. Dan Jent
    1 rating

    Stop taking cash from customers

    Mar 27, 2023

    I received an email saying there was an error, and the order couldn't proceed. I attempted to recharwastee as it was urgent; however, after waiting 1 hour, the charge was not completed. If anyone is using your service, there's an emergency, and if you cannot, stop taking cash from customers or immediately make refunds.

  9. Kevin Johnson
    1 rating

    I was trying to resolve the issue

    Mar 26, 2023

    I didn't receive the money for the Lebara mobile I purchased, which was removed from my account. After impacting customer service with the order number, 15 hours after lunch and at night, I tried to resolve the issue with Lebara's "helpdesk" customer service. I still didn't get a reply, not once. l haven't received my money back until a week later. I did

  10. Linda Conforti
    1 rating

    I want to file for reimbursement

    Mar 26, 2023

    I placed an order to unlock my iPhone. A few hours later, I received an email informing me that my iPhone had been unblocked. But after I followed the instructions of the doctor's sim, my iPhone was blocked. I filed a claim. They then said that my iPhone was plugged in. Even though before ordering an unlock, I verified to ensure that my phone was not blocked. Doctors currently provide any solution. I want to file for reimbursement.

  11. Nick Bess
    4 rating

    The experience has been positive.

    Mar 25, 2023

    I'm looking forward to the day doctorSIM will help me resolve the issue with the phone I bought that won't connect. So far, the experience has been positive. If they can resolve the case, I'll raise the rating! We're keeping our fingers crossed and waiting to hear a response that neither ATT nor the phone store cannot resolve the issue.

  12. Renee Wells
    3 rating

    I was hoping it would be more efficient.

    Mar 23, 2023

    I was puzzled when the website said it could take two days to unlock, so I bought it. Then I get a message that says eight to ten business days. I would never have purchased had I been told that this case beforeurchabefore purchase gave me PS8.00 into a pen in 1-8 business days, and these guys were charging PS25.00. Wow!! I purchased this just because I was hoping it would be more efficient. It was even more bizarre when I received a message informing me of 10 minutes to cool off time to make a change of decision. I've never heard of a 10-minute cooling-off time. What is the reason they didn't tell me that in the beginning?

  13. Ricardo Torres
    4 rating

    The support service and delay in resolving unsuccessful

    Mar 22, 2023

    I'm going to give it four stars for the time being. However, the support service and delay in resolving unsuccessful top-up transactions are too rapid. For clarity, these failures in commerce could be due to the top-up provider in the country of the recipient but not Doctorsim; Doctorsim support excellently ensured that the transaction wasn't instant and the customer is entitled to be reimbursed immediately, and in fact, they did this for me in the blink of my finger, directly to my account. I am incredibly grateful for this. Their support services are excellent, and they are currently working with them. I'm hoping they'll continue to improve their service and build a unique momentum for their position to represent.

  14. Tayshawn Allen
    2 rating

    Preventing them from receiving data.

    Mar 22, 2023

    Dr. SIM sent me numerous emThey responded every day. However, they were unable to unlock the phone ultimately. They also left a TM APN on the phone, preventing them from receiving data. Therefore, the voice and text function, but the information does

  15. Tina Pederson
    4 rating

    The service was more effective

    Mar 21, 2023

    The service was more effective than I had expected. I now know that should I need to purchase an unlocked phone, even though it's a bit expensive, I can avail of the service for unlocking my device. I am now able to use more mobile operators than I did before; for instance, Verizon within the USA was not compatible, but with this service, it's now fully compatible

  16. Matthew Caldwell
    3 rating

    The cost is high for services that are not required

    Mar 21, 2023

    The cost is high for services that are not required. If you are to speak with your initial carrier, unlocking is typically free. Two phones were needed to verify they were not locked, and they requested the wrong number. The lesson learned. I paid. They have a 10-minute cancellation policy. It's cheesey

  17. Ryan Shields
    3 rating

    They eventually refunded me

    Mar 20, 2023

    I paid for the 1-4-hour express service, but receiving the coupon took a good portion of a week. Useless. It was necessary to return the device and purchase another one as it was to be used for work. They eventually refunded me, however, so good job.

  18. Michael Vex
    4 rating

    Excellent service.

    Mar 19, 2023

    Excellent service. Silky smooth. Perfect. The only thing I would change is the price. Cost. However, there's probably a valid reason behind that. Additionally, South Africa's funny money is an omen in the forex market ...

  19. Shannon santiny
    2 rating

    I am very disappointed and have wasted my money.

    Mar 19, 2023

    I bought an unlock code, but it did not work. I've verified the IMEI number, which is correct. Dr. Sim tried to help me, but before the issue was resolved, they closed my account, and I'm still without the unlocking code, which is working. I am very disappointed and have wasted my money.

  20. Casey Barnett
    4 rating

    I had a problem with charging my phone

    Mar 17, 2023

    I had a problem with charging my phone. I filed an issue with doctorSIM, and they immediately initiated action and refunded the amount charged in 10 days. Method to inform clients that if they're away from home, they cannot trust their phones as a PIN is dialed. However, it is impossible if you make International calls

  21. Bryan Self
    4 rating

    I'm unsure about this service

    Mar 15, 2023

    I've only unlocked one phone using DR.Sim It was pretty fast. However, it's taking much longer, so I'm unsure about this service. I'm working on unlocking another phone right now.

  22. Elizabeth Castro
    1 rating

    I can't get them to respond to my query.

    Mar 14, 2023

    I paid 45 euros to top up my phone in Laos. It's around 900000 kips when they added 300,000 kips around PS15. I was also charged PS6 per month for the service. This means I only got 6 minutes of call time instead of 18 minutes. I can't get them to respond to my query.

  23. Cassandra Williams
    4 rating

    The process was completed successfully.

    Mar 13, 2023

    I paid to have my iPhone 11 Pro Max to be unlocked sim, and within the deadline of 5 working days, the process was completed successfully. Surprisingly,s no code to unlock the phone since the procedure was performed directly through an Apple system. In addition, the team at DoctorSIM was rapid in responding to email inquiries. However, I have to evaluate their service with a small reservation. However, the five business days duration was maintained; it was longer, mainly when you desperately needed a phone. Therefore, I'd regretfully be obliged to award a score of four instead of the excellent rating of five stars.

  24. June bug
    2 rating

    A unique sim lock for their phones

    Mar 12, 2023

    Everyone knows Sprint has a unique sim lock for their phones. However, DoctorSim offers "100% reliable! If your phone cannot be unlocked for any reason under doctorSIM's responsibility, we will issue you a full refund." What could go wrong? The answer is that they issued codes that led to the hidden unlocking menu (which didn't function), and the $25,95 went wasted.

  25. Shari Carlson
    4 rating
    Mar 11, 2023

    I was amazed by how simple and straight the directions were. I'm waiting for an email to follow up, but the process took just a few minutes. Thank you

  26. Mike Tucker
    2 rating

    It was reported as stolen or lost.

    Mar 10, 2023

    I paid to check whether my phone was on the blocklist, and they said it wasn't. I spent to unlock it and then found out it was reported as stolen or lost. I'm still unable to receive the money back. It's now an iCloud activation lock; however, at the top, it claims that the phone has been lost or stolen. Perhaps I misunderstood the reason behind trying to determine if it was blocked.

  27. Mildred Kelleher
    2 rating

    All businesses are operational

    Mar 8, 2023

    My phone hasn't been unlocked! Was I told to wait 2-5 working days? I'm offering them until the 6th of January and would like to receive a full refund if I go further because this is absurd!! It's the 3rd day of January, and as the best, I can tell, all businesses are operational, so there's nothing to worry about. I

  28. David Pratt
    2 rating

    I paid to use the services.

    Mar 6, 2023

    I ought to have read reviews before I paid to use the services. I paid via the internet and wanted the APN to function since my provider secures it. However, 'Mike claims that he could unlock the phone even though the data was not working. The refund was not provided by "Mike," who claimed that he could unlock my phone due to having the call and SMS functions functioning even though it was functioning before he received their service. I've even verified with my network provider whether it's still locked, and they confirmed it was. I am convinced that Dr. Sim is a fraud.

  29. Wilbur macy
    2 rating

    They will respond to me

    Mar 2, 2023

    It was a success on my Samsung s9. However, I tried using the Samsung a3 but have been unsuccessful. I've emailed them regarding the issue, so I'm hoping that they will respond to me. I'll update this review if they do. I've sent an email under my brother's name, Karl since his phone ishas been unlocked.

  30. Gregg Neal
    2 rating

    Then it isn't shipping to my address.

    Mar 1, 2023

    I used doctorSIM at first, and their service wasooutswing; highlyrrescindocrecommendedat the time; when I had the chance ftouununlock phone 7, I only decided to work with them. But, it'beenen a difproblematicallenginge thus far. I wanted to unlock open, but they told me it couldn't be done. They offered me UMS, and I reluctantly accepted. Then it isn't shipping to my address. Hey, DHL doesn't ship to send.... is it? Then F der ico has radio ssitesilence me. I was cheering for you guys and thought we were best frifriendss I. was. o happy for you! !

  31. Brittany Ortega
    2 rating

    I would have purchased directly

    Feb 26, 2023

    They claimed 12GB of data but only provided me with 8 GB. When I called their customer service, they advised me to contact the carrier. I don't know Spanish and would have purchased directly from the airline in first in the first place.

  32. Jamie Mccreary
    3 rating

    They are not responsible or offer discounts.

    Feb 25, 2023

    While there are many good things about the service, there are some things that I do not like. I might return to it, but I most likely feel this was an unnecessary expense. I'd like to have it unlocked, but I'm forced to buy a second SIM. If it doesn't work, they are not responsible or offer discounts. The risk is entire with the customer. ....

  33. Allison Tatro
    2 rating

    It was evident in the answer

    Feb 24, 2023

    The delivery date was two days ago. We are on the 5th day (excluding weekends), and no phone is unlocking. Customer service advised that I should wait; if the progress is 100% but isn't working, they'll try to chase it up. Don't expect to get your phone unlocked in less than 72 hours. From the response to this review, they're unable to read, either. It was evident in the answer that I got from customer support.

  34. Anne Crociata
    3 rating

    It was a waste of money.

    Feb 23, 2023

    I wanted to unlock the Sprint LG G5 opened. DoctorSIM sent me instructions and an unlock code, but it didn't work. When I dialed the number, they gave me a way to get access to the secret menu; all I did was the phone ring Sprint Customer Service. It was a waste of money. I ended up getting another phone. Dr. SIM refunded my money just a few days later after I posted this review.

  35. Heather Ballam
    1 rating

    They could not provide me with any refund

    Feb 23, 2023

    I contacted customer service via email, and they tried to claim that my account was being filled up and that I needed to purchase more credit from my trusted provider. They could not provide me with any refund, despite their "money back guarantee," and suggested I take my inquiry to my provider, even though it makes no sense for them to make a refund, primarily via PayPal.

  36. Danielle Villere
    3 rating

    It would be a simple procedure

    Feb 21, 2023

    If you're trying to unlock a newer phone, there is an opportunity that isn't supported. It is necessary to communicate with a person and remotely use the computer to open, though it would be a simple procedure. If your phone isn't supported, you must set up an appointment. This isn't a good idea. It is enough to reach them via your WhatsApp account.

  37. Biggus dickus
    1 rating

    I believe you shouldn't believe them.

    Feb 21, 2023

    I believe you shouldn't believe them. My reason for this is that I did a free test to see whether they could unlock an iPhone 13 mini, but I provided them with the IMEI for a locked iPhone X. they later sent me an email stating they could open the device for me.

  38. Jumping Spider
    1 rating

    I was terrified and needed to recharge the Cosmote directly.

    Feb 20, 2023

    I'm still waiting for the credit in my account. The detail was midnight, and I was far from the 1314 number; it was not feasible to send the correct message. I was terrified and needed to recharge the Cosmote directly. Could I receive any refund, or can I receive the credit when returning to the US in June? I have to point out that you've not covered all possible scenarios like mine. It isn't enjoyable, and I'm not pleased with that.

  39. Michael Anderson
    3 rating
    Feb 19, 2023

    Good service - fast, efficient; however, I only made an online request to top up my sim-only balance for my Lycamobile account but got the option of a 28-day plan instead. It met the immediate issue of nationwide talk time but wasn't what I wanted and expired in just 28 days.

  40. Gabe Hays
    1 rating

    Never be able to appreciate it.

    Feb 18, 2023

    After paying for the product I requested, I'm still receiving debit alerts from this business. .....I prefer to save my money rather than work with this business. Please rectify this issue immediately, or you'll never be able to appreciate it.

  41. Scott Chapel
    2 rating

    Customer service seem professional

    Feb 16, 2023

    I paid the 6.95 to determine if my phone is eligible for unlocking. The initial time of delivery was about 50 minutes. When I checked my mail, it indicated two hours. It's been close to 24 hours to determine whether I'm eligible. I thought that the doctor's sims were authentic. If I could unlock it, I would give it five stars since the cost is reasonable, and the website and customer service seem professional.

  42. Teresa Epps
    3 rating

    They aren't worthy of your attention.

    Feb 15, 2023

    The first thing to note is. It doesn't appear to be a fraud. They aren't worthy of your attention. I bought the s21 fe5g from Boost mobile without realizing they lock phones for 12 months. Therefore, I turned to Doctors. It took them three days to inform me they could not unlock one of the most popular Samsung phones. Lol. They have refunded my PayPal, but if you cannot unlock your phone, what do how you do? Lol. They need to verify this before charging customers. How do they know they cannot open a specific phone before the time is up? That's why. Do not take your time.

  43. Daryl Payne
    3 rating

    It was somewhat inconvenient

    Feb 13, 2023

    I want to point out that I got my phone unlocked, and the phone was delivered. Initially, however, the instructions were not specific about how I would meet my advisor/cable man; I thought it rather absurd that the appointment had to be done through WhatsApp, so it was hard to find another device to use WhatsApp for chatting with the person. I understand; however, it was somewhat inconvenient.

  44. Jim Miller
    2 rating

    I am not happy with this service.

    Feb 12, 2023

    I purchased an unlock code for the Moto E5 Play from Boost mobile. Didn't work. The phone is now asking me to enter the PUK code. Also, their instructions didn't let me follow them strictly; they were generic instructions, not model-specific. The code entry mode was never displayed on my —invalidated sim. I've tried a variety of sim cards, but the shave had the same result. I want to get a refund I It is possible. I am not happy with this service.

  45. Beverly Lareau
    3 rating

    The initial response was good

    Feb 11, 2023

    The initial response was good; however, eight days later, they stated delayed and had average canned messages for the first 12 days. Then silence. After 19 days, I asked them what was wrong. They said I should get a more reliable service as it has a 90% chance of working. I was trying to avoid the hassle of contacting my boss about unlocking the phone. So I was skeptical that they could be simply a trap and switch. I received an immediate return.

  46. Johnny Eakles
    2 rating

    The day I bought unlocks

    Feb 10, 2023

    The subject is IMEI unlock for iPhone 8 Plus. I just was notified by doctorSIM that my order had been canceled. The day I bought unlocks, it said it would take between 2 and 8 weeks. So my eight weeks would have come through. It's convenient to receive an email with the "suspended worldwide" notification email in a few days and eight weeks. Does anyone else receive this message?

  47. Valerie Fischer
    2 rating

    I received the refund.

    Feb 7, 2023

    I read of people having difficulty unlocking phones on the O2 network once I purchased them. They could not open my iPhone on O2's O2 network. After reading the review, I asked for a refund, but they refused to offer me one. Three weeks later, I received an email saying they could not unlock my phone. I received the refund.

  48. Teaera Adam
    2 rating

    People contact their mobile service provider.

    Feb 6, 2023

    They paid 5 euros to verify that the phone could not be unlocked. The reason they stated that it was not unlockable might be valid - but it's not enough. I have since contacted my mobile service provider to have it unlocked. The service was rated two stars. Their online check-up and response were swift. However, the test did not help or provide a clear understanding and was not worth the money. I would recommend that people contact their mobile service provider.

  49. Nina Townsend
    1 rating

    Just stuck at the middle.

    Feb 4, 2023

    They provide unlocking services for an affordable cost. They also charge the blocklist check at 2 dollars even though it's not free. In the end, you cannot continue unlocking the device. You are stuck in the middle.

  50. Angel Juarez
    1 rating

    I am very disappointed with this company.

    Feb 2, 2023

    I am very disappointed with this company. There is no method to reach them. There is no one available in chat. You post messages on chat to be answered, and no one responds. Send emails, but no one replies—I'mapprehensivee about paying an online business that never responds to your messages. I fear what could happen when I pay for their services only to have them fail to work. If they don't answer straightforward questions, do you think they'll respond to solve the issue? Do you think you would buy anything from them?

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About DoctorSIM

Mobile freedom solutions for over 11 years! Mobile freedom solutions for unlocking, topup and checking your phone fast, safe, and guaranteed
1445 Cambridge St, Boston, MA 02135, United States