(3.6)
Q&A
Is Crexi legit?
Crexi has 31 reviews on 99consumer.com, with an average rating of 3.6 out of 5. This indicates that most consumers are satisfied with their business interactions and dealing. Therefore, feel free considering purchases or engagements with the business.
How to reach Crexi customer care?
You can contact Crexi customer care via email at [email protected] or by calling them at 888 273 0423
Where is Crexi located?
Crexi is located at address Los Angeles, CA, United States.
Excellent User Interface
In a brief time, Crexi has grow to be one of the principal pass-to systems, now not handiest for my crew, but our company as an entire. The person interface of the platform is remarkable, and the outreach abilities tap right into a service that isn't always presented in a cohesive way via other systems. In addition, the user base permits us to reach out to more segments and target markets, in preference to only a broking-broker interface.
Exercise Caution with Landlord
I had a somewhat concerning experience with this individual. I would strongly advise potential buyers or renters to exercise caution when dealing with her. I became aware of her past legal issues, and I must say, her reliability is questionable. Additionally, she may not always meet the legal requirements when providing basic amenities for her tenants. Please consider this information carefully before making any decisions.
A poor excuse for professional service
The Session was okay, but Crexi representatives were working at a distance with a dog barking in the background and had to end the Session. The information was excellent, but it didn't show well for Crexi. Return to work—a poor excuse for professional service.
Excellent customer service
I had a fantastic phone call together with Danielle Manrodt. She guided me through numerous options screens and how to best use the search tools. It's incredible the quantity of data accessible across all sorts of properties. She gave several ideas on setting up and the content. She also showed overlay maps and analytics, as well as demographics. Excellent customer service.
A lot of inquiries
Our experience working with Rayelle has been a joy! The process was seamless throughout the entire process of signing up. We've had a lot of inquiries, and she has been accommodating, answering every question in depth and ensuring we were confident in every step we took.
The most reliable
I joined LoopNet first, thinking that they would be the most reliable. I've been for LoopNet for two months with no leads. The entire process of Crexi is SUPERIOR to LoopNet. Nick Basalo and Tyler Rouse are amazing. The incredible attention to detail they provided me was unmatched. It's not yet sold my list, but my experience working with them makes me hopeful. I'll recommend Crexi to my clients over LoopNet.
A top onboarding procedure
Crexi is a top onboarding procedure. Yhanna was proficient and efficient in supplying details about Crexi. Crexi has several excellent options that aren't accessible from rivals.
Unavailable
I was sold and then charged for a feature that isn't currently available. That's ridiculous. I'm not concerned that it costs me an extra $120 annually.
It's more effective
It's more effective than the commercial listing service we know and dislike. There are no annoying sales calls, no dead leads, and no need to pay to get information or data feeds...
A capacity superior
CREXI Pro for the SVN BlackStream Office is essential for running a business within the Commercial Real Estate Field. With a capacity superior to other platforms available but putting everything in one location, it can be a time saver, resulting in the completion of business. The ability to target markets and drill down into the details is fantastic when combined with Excel Spreadsheets that contain the contact information for potential customers who can find the listing. I could continue to go on, but I think you did a great job. Gil Bradham | Managing Director - Charleston
I received nothing
Cixi is not trustworthy online, and their customer service representatives are deceiving. I purchased a one-month subscription to Crixi, and when I visited the website, it stated that it had financial records for sales (with an inscription that said "lock" over it when you are not logged into it). After I paid for the subscription, I went to the properties, and the financials weren't there. I contacted customer service, and they informed me they didn't have the information for that property. I looked through the other properties I wanted to know more about, but none provided the needed information. I contacted their customer support within two hours of signing up and was told to wait five days before they would decide to cancel the subscription and inform me what they could do to give me an amount of refund. After one week, I contacted again and was told there were no accounts on my account. I was told they sent me an email acknowledging the report had been canceled and that they could issue an amount of money (it was to be done by an additional department). One two and a half weeks after, I received nothing. I canceled my subscription online and did not anticipate they would contact me. They informed me that when I canceled my subscription online, they would not be able to offer a refund, but I am not willing to be charged for a third month.
I receive listings of every single thing
The only problem I am having with this is that I've indicated in my preference that I am only interested in industrial properties that are fully leased with more than 100k square feet and with 1-2 tenants. I receive listings of every single thing; however....maybe only one of the 20 listings I get is similar to what I am looking for, which is an unnecessary time and effort to sort through.
My experience has been that Crexi is a huge inefficient use of my time
My experience has been that Crexi is an immensely inefficient use of my time. My post had over 80 views, yet none of the leads reached out to me. Maybe the paid Pro version is more beneficial however, this Free version is useless.
He spoke was very quickly
Lorenzo was extremely courteous. However, the way he spoke was rapid. I have the same complaint regarding myself. Being able to receive a copy of the software is a positive thing. I'm excited to learn more and use the program. Thanks! Deb Smith
He was knowledgeable and helpful
I attended an account setup session together with Patrick Clark. He was knowledgeable and helpful and gave me all the necessary information to set up an account with Crexi account. I highly recommend that customers new to Crexi visit him to review the account features and setup. Also, any other Crexi requirements or concerns they might need to ask.
Crexi is the most awful company
Crexi is the awful company I've ever had to deal with. I was told that I could get a month of free services. However, I changed my mind during the month, and they refused to cancel my payment. I've sent numerous emails in the past several weeks to Crexi and their sales rep, but they have refused to cancel my membership. I'm no anymore a commercial real estate agent. The situation was for less than one month due to the state of the market, and they still charged me. I will never do business with them ever again. I was forced to put an emergency stop payment on my bank account as they kept requesting money. This is absurd.
Courtney Schemansky was informative and helpful
Courtney Schemansky was informative and helpful. She was attentive to the amount of familiarity I had with the platform. She didn't waste time explaining the basics of the forum. She made the information as pertinent to our industry as possible to allow us to use the tools efficiently. She also inquired whether I'd had experience with all the tools to ensure we get the most value for the budget.
I was confused
Kurt assisted me in resetting my password using my email address to log in initially. I was confused as my password was not long enough in terms of the characters I used to create my initial password. I was also able to connect my CREXI account to my phone.
The website is user-friendly
Net-net. Being part of the Crexi platform gives us access to information that would previously take hours to gather and organize. Our listings receive enormous attention, and the website is user-friendly and straightforward to navigate! My Crexi representatives have been beneficial whenever I've nee Net-net. Crexi can be a must-be-have instrument for every severe and progressive CRE broker.
Very flexible and responsive
I love the chat function, and they're very flexible and responsive. The only thing that holds me from giving five stars is the capability to refresh or update listings at one glance. For instance, it would be great to have the ability to restore listings and keep them up and running with just a click using the listings feature on a single page instead of having to select each listing to update.
We finally got it solved
Emmanuel assisted me in getting the issue solved. He showed a lot of patience. I'm not a fan of chatbots at ALL, however. I suggested he contact me and gave me my contact number since I thought the issue could be solved faster over the phone; however, the bot kept chatting. We finally got it solved.
Excellent system!
Excellent system! It is a superior platform to Loopnet, as I've observed from both platforms based on data pricing, prices, and listings. It works much more similar to the MLS and provides the ability to map and history, which is essential to support your clients. The marketing center is simple to use and can help you increase the COI of your business...
Unhappy
My Listing Page My Listing Page is complicated to navigate. The small 2-inch square on the bottom is small, and the CHAT button obscures the dropdown that allows you to make edits. When you scroll down to edit or alter the status of the first entry, you can't view it. Unhappy. Additionally, your website is hard to use.
I would highly recommend
I've been a commercial leasing and sales broker for over 40 years. I recently decided to sign up for Crexi Pro. A Crexi Pro representative quickly contacted me and explained the various marketing tools and follow-up methods Crexi Pro offers. I would highly recommend any broker who specializes in real estate for commercial use to use Crexi Pro as one of their marketing tools.
Appreciate proactive approach
I was pleased that during the Call to set up my account, Chris identified that I have the right to an additional membership because I don't manage lease transactions. The overview and the opportunity to directly ask questions were also helpful. I appreciate that Crexi is proactive in setting up subsequent calls to support options.
I thought I'd receive more instruction on this website
I thought I'd receive more instruction on this website than I had. I told the salesperson I'm not as tech-savvy as the average person, as I've been in the industry for many years and was taught "old school. " I'm going to employ someone who has "time" instead of a " hurry to sell the next client " to help me to set up this. My mistake again. .... Sadly. I was assured that this was superior to the competition... It's my job in the sales department. ...( I understand ... everyone needs to take food (and drink )
The service has been excellent
The service has been excellent. I'm only giving three stars since I need to understand how the platform functions in promoting my listing and closing. The service has been five stars, however.
I've completed 2 deals
I've been a Crexi user for nearly five months. As a property and broker administrator, I've discovered Crexi as a solid alternative to other sites for listing (both leasing and sales).
I've completed two deals and concluded three lease agreements with Crexi. Our office has 15 people, and we are thrilled to have joined and are looking at the future with anticipation to watch the website expand!
Haven't received a single response
Found several properties that were mentioned. I sent an email to my email and phone number and haven't received a single response.
Friendly and knowledgeable
Friendly and knowledgeable. I was able to get answers to all my questions and demonstrated how to utilize the features I was interested in. Very persistent when it came to making the phone call.
Excellent customer service
After several conversations with Tacen, my sales manager, I decided to commit to Crexi for one year.
Giselle, my Onboarding Trainer, immediately contacted me to schedule an appointment for further training.
We discussed how to run reports on comps, lease and sale listings, as well as how to do this.
Giselle connected me to Carlos, my Customer Success manager, after the onboarding session.
Although it is only my first week as Pro user, I feel that I will receive excellent customer service when I need it.