36 Reviews on Consumers Plumbing
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About Consumers Plumbing
Our full-scale Kitchen & Bath showroom is available to assist you in selecting and designing your project. Our engineers and designers can help you design and install your Bath fixtures and Kitchen.
 3126666080 |
 [email protected] |
 https://www.consumersplumbing.com |
 1110 W Lake St, Chicago, IL 60607, USA |
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Waiting for the delivery
I was waiting for the delivery notice, two weeks after the promised delivery date. We rescinded the purchase after receiving notification of a second 2 weeks delay. We purchased directly from Grohe at around the exact cost. We received it five days after placing the order.
The thing wouldn't ship
It was stated on the website that this item would be delivered within five days. Then, I got an email from the company stating that the thing wouldn't ship. WHY?
We appreciate everyone's support.
Even though nothing was available nearby, I had to change my water pipes. I ordered water pipes on the site and additional lines to protect myself. The pipes arrived within only a few days. We appreciate everyone's support.
I purchased a cast-iron radiator that had end caps.
I purchased a cast-iron radiator that had end caps. When my plumber arrived to set it up, he told me I needed two wall attachment components. I was required to contact CP back, and they advised me that the components were needed to secure this radiator on the wall. This meant that I didn't make my appointment with the plumber. I needed to be able to cover his time and be charged for shipping charges for the components that I believe should have been part of the radiator. At most, they could be identified as additional components needed for installation.
The process of ordering online was simple and easy.
The process of ordering online was simple and easy. Our order required freight delivery, and it was easy. The freight company was courteous and efficient. I gave them four stars instead of five because when I phoned Consumers Plumbing with a question, the person who took my call was somewhat slack and was not particularly welcoming. I wouldn't call him inconsiderate, yet it was not an overall 5-star experience. I'd make another order with them. However, I wouldn't recommend them.
I purchased a cast iron foundation.
I purchased a cast iron foundation. The delivery was quiche k but poor quality assembly. The conjointly preassembled leaked and one of them was damaged. This required a lengthy fix for my plumber. I will not purchase from this business again.
After comparing this item on various websites
After comparing this item on various websites, this was the most affordable price available for OEM Kitchen faucet sprays. They also offered a fast turnaround time. I will visit this site to address any future plumbing requirements.
The cost and ease of purchase were excellent.
The cost and ease of purchase were excellent. The package arrived at the recipient in a flimsy carton (2 cartons, which were poorly strapped). Despite the Fragile labels, the box was placed upside down on the pump with the strapping, and the carton was broken and flapping open on every side. The only apparent damage is cosmetic (a couple of minor scratches) and no damage on the items.
The ordering process was easy and easy
The ordering process was easy and easy I had ordered the item as a gift for my father. I received an email with tracking details and followed it from the order to Freight. The email said it was due to be delivered on the 12th of December. I was on Friday (the 13th), and I was optimistic, but there was no Heater. I can understand the holiday, weather, and traffic but I am shorthanded. I know the situation. However, there was no single email, phone call, or text message. Smoke signal ....... There has been nothing from the Freight Co. for the past nine days in these days and times; it is so easy; keep me updated. The email will likely arrive in the coming days, and that's how it is. Don't expect daily updates. Every 3/5 days, Tell me something is nice.
A great price, possibly due to a discontinued product.
A great price, possibly due to a discontinued product. We hope it doesn't mean it cannot function within a few years. The system is working fine. Communication with consumers was good.4 Stars only because of the choice of shipping provider "Custom." We have shipped products via Chicago to our company for more than 40 years, and typically, the transit time is between two and three days. The shipment took more than ten days. It is possible that holidays affected the time of delivery. After Customs transferred the load to the final carrier, it was delivered the next day, early on a Saturday morning.
We haven't received the faucet cartridge
We haven't received the faucet cartridge that I ordered six days ago. They delivered via DHL to the post office (how do I go backward), which means that my package is still in an office in the post and could be delivered on a Saturday to my home, which isn't receiving any mail on weekends.
This company is terrific
An excellent experience. This company is terrific. My order on the internet was fulfilled the next day and delivered! (It was shown earlier too!) I asked a question regarding the delivery in the afternoon on Saturday (almost 5 pm at the time in Chicago). Kenny from customer service also responded to my e-mail within a half hour after I sent the message! It will be my first port of call when I need plumbing shortly.
No instructions were included with it.
No instructions were included with it. A random white piece of plastic floats around in the box. I decided it might be a flow restrictor, but there were no instructions, so you h to guess to figure out exactly where it was and how it was installed. I want to take it off; however, there are no instructions or instructions, so I'm unsure if the design can be sealed without it. The spray head does work. Therefore it's a positive start for that ....lack of documentation and negative stars.
I purchased a new hand sprayer with a Grohe faucet for my kitchen.
I purchased a new hand sprayer with a Grohe faucet for my kitchen. It appears that the product was opened because it was covered with marks on it. Furthermore, it was sent without the "o" ring. The tiny piece of paper inside the box indicated that it was missing the "o" ring that should have been included. A little "o" crew may seem to be nothing. However, the absence resulted in water spilling from the sink and into the cabinet and water leaks around the faucet's base all over the counter. It required an excursion to the hardware store to complete the task. I'm likely to search for the necessary parts from different sources shortly.
It was great to find the details for this faucet for a reasonable price
I bought parts for a leaky Grohe2-handle kitchen faucet. It was great to find the details for this faucet for a reasonable price, mainly since they are OEM replacement parts. Excellent communication. The only thing I changed was one point because the website indicated that the product was available, but I later learned via Consumers Plumbing that it was out of stock. But they could deliver a quality product within a reasonable time and at an affordable price. Cheers! I will purchase at their store again...
I paid an extra fee for next-day air
I paid an extra fee for next-day air, only to receive the package four days late. The box was diverted to the state of Delaware. I ended up visiting another retailer and purchasing the same component to get my sink functioning. Naturally, the part arrived after I was able to get get my sink running.
The furnace I bought was shipped very quickly from their warehouse.
The furnace I bought was shipped very quickly from their warehouse. It arrived at my home via LTL within two days, verified through the tracking. I waited for a week to receive an answer to my delivery request. I finally got in touch with the LTL and arranged the delivery. The skid was delivered the following day with no damage. The furnace was put in place and is working flawlessly. Consumers Plumbing was a pleasure to work with in shipping the stove; however, it was my local LTL, which I thought did not do an excellent job in shipping.
I bought the Williams Hearth Heater from your website.
I bought the Williams Hearth Heater from your website. The price was excellent, and shipping was cheap and relatively rapid. But, after the installation by the professional plumber... The heater didn't start. It could be due to something related to the thermostat. When I contacted Williams for assistance, I was promptly forced to call Williams directly. There was no apology or concern.
It took a while to deliver
Purchased for an in-stock item and was received by USPS. The survey was sent out before accepting the package. It took a while to deliver. A few days before shipping labels were printed, then a few days before they acted, still waiting.
Very highly regarding customer service and the ease of order.
I rate them four stars as a frequent customer who had to replace a one-year-old pump worth $1600 that had failed during the extreme Texas freezing; I believe they should have offered a specific discount on the new unit. If I could, I would rate it five stars! However, I would place them very highly regarding customer service and the ease of order.
The worst company I've ever had to deal with over the years.
The worst company I've ever had to deal with over the years. I had a problem with the product I purchased from them. The very first question they asked me was to contact the company that made the product of that product. Why should I get them if a brand-new product isn't functioning? Kenny was highly unprofessional, obviously busy, and didn't care about my phone call. We will never work with this company ever again.
I am delighted with the services I received
Excellent experience after another company had me waiting for over one week and never fulfilled the order I had in mind. Consumer Plumbing placed my order online. I was contacted, and they arranged for shipping and provided me with information on tracking that the boiler was installed within days. This is a fantastic company to deal with, and I am delighted with the services I received,
The product was excellent
The product was excellent. However, there were a few pieces that were missing. The delivery time was much longer than I anticipated, and the tracker was unavailable. I needed to contact them via email and chat to obtain details about the delivery location. The delivery came in without notice, my husband was not home, and everything worked perfectly. The delivery driver was delightful!
The product was under recall
The product was under recall, and I believe you should have known about the memory. I'm fortunate that I was informed about the recall before I had the chance to install it. Now I must deal with the manufacturer and possibly delay my installation. Also, I'll need to ship the product you gave me and return it to you, the seller.
They also advised me to keep the replacement and not to return it.
I would have given the vendor an A+ but did not because the item I purchased online didn't come with a statement informing me that the item was not available and that a substitute could be provided. After complaining that they had to "apologize" and issued a refund. They also advised me to keep the replacement and not to return it.
I purchased a membrane to go with the Grohe faucet.
I purchased a membrane to go with the Grohe faucet. The product, along with the packaging list and the wrong part number, was not what I ordered. Shipping was $8, which is expensive considering the actual shipping cost. Now I'm forced to endure the hassle and expense of returning it and a possible restocking cost of 25 percent (according to the website). Beware of the buyer.
I highly would recommend the Consumer Plbg.
I am incredibly pleased with the purchase from my Peerless Boiler online. I purchased the Boiler after sending an email to Kenny. Kenny was the main reason why I bought the Boiler you sell from. The Boiler arrived the following day and was in perfect condition because of the care taken to safeguard the Boiler during shipment. Excellent communication regarding shipping status as well. I highly would recommend the Consumer Plbg.
The order was successful,
The order was successful, and Tammy was a pro, but the delivery process was a disaster. They wait three months for the delivery company to call with a delivery time. They kept saying they'd get back to me the next day. It seems like tomorrow will never come. Ultimately, I am aware we live in challenging times; some people have more significant issues to be concerned about.
Consumers are not hurrying to get that essential item out of the way.
The response took so long that I placed an order for the same part at Williams Heating on the same day the item was shipped through Consumers Plumbing. Both pieces were delivered on the same day. Three business days and five calendar days before the article was removed from the warehouse. It's good to have spare parts on hand. Consumers are not hurrying to get that essential item out of the way.
The product was exactly as described.
The product was exactly as described. The service was excellent. It was delivered in a couple of days. Installation instructions were minimal and consisted of a simple image without any words. It was, however, easy to follow, and thanks to YouTube, I was able to have the item installed in a matter of minutes. This is not an issue with Consumers Plumbing but rather the manufacturer.
I learned that it was unavailable and on backorder indefinitely.
The item we purchased was advertised on the site as in the stock area and available for shipment in 3-5 business days. After placing the order, I learned that it was unavailable and on backorder indefinitely. It took six days to reimburse the purchase cost of nearly $4,000.
The excellent work and skill of Consumers Plumbing are so impressive to watch
The excellent work and skill of Consumers Plumbing are so impressive to watch. I am Silicon Outsourcing USA-based firm that provides plumbing and piping services. Silicon Outsourcing: Silicon Outsourcing helps our clients by providing the highest quality and reliable Plumbing Piping Engineering Services that work according to the accepted international guidelines and standards. Hence, this is the list below which Plumbing engineering experts consider.
I was extremely pleased
I was extremely pleased with the ease at the way I could purchase the replacement faucet head and with the affordable price also. It was a breeze to install after it arrived, as the person I spoke with clarified exactly what I had to do.
The order went well
I waited three weeks for the terminal to contact me with a delivery time. The order went well, and Tammy did an excellent job, but the delivery process was a disaster. I kept hearing that they'd be back to me the next day. I suppose tomorrow doesn't come. Ultimately, we live in difficult times, and I can understand. Others have more to be concerned about.
The Delivery Service Was Terrible
Although the ordering process was smooth and Tammy did an excellent job, the delivery service was terrible. Waiting for the terminal call to give me a delivery date took three weeks.
They kept promising me a reply tomorrow. Tomorrow never comes, I guess. We are living in difficult times, and I can understand why. Others have worse things to be concerned about.
Great solution for Bathrooms
My home was built a few months ago. I'm now looking for furniture to decorate it. I was close to finishing the living room and primary bedroom. Now it's time for the bathroom. I was having severe problems with my toilets. It isn't easy to find bathroom equipment these days.
I found this company online and was able to get all the information I needed about sinks, taps, and bathrooms. The customer support team works hard at this place. This was my best buy.