Cinch Home Services

5 Reviews

5 Reviews on Cinch Home Services

  1. Michel Despaux
    Jan 18, 2023

    terrible experience

    I bought a home warranty from Sears. They said Cinch was the company that provided the proof. I tried to contact for them to cancel my contract. I was forced to repeat repeatedly that I wanted to end the security—a terrible experience. I wouldn’t advise doing business through this firm. I shouldn’t have to explain anything or repeat my experience.

  2. Zachary Godfrey
    Oct 3, 2022

    This is the most ill-advised investment we have ever made

    This is the most ill-advised investment we have ever made. Don’t spend your time. There is no way for customers to contact them. Emails can take weeks to reply to, and a phone call can result within an hour or more waiting for a call from someone they’ve outsourced to another country, who is speaking accented English you are unable to comprehend and doesn’t know the English language you’re proficient in and has no patience or capability solve problems beyond putting you off or claim that the issue isn’t protected and swiftly with the disconnect button to call back on you if you don’t take their word for it. It’s not surprising that Sears is still in the process of going bankrupt as they transfer their protection and warranty services over to this dubious business.

  3. Beverly Jacono
    Jul 18, 2022

    I'm not certain how one can give five stars

    I’m not sure how one can rate five stars. I’ll give a negative rating of 1,000 leads. Service calls take hours to answer, and call waits take days. Four days later to find air conditioning issues.

    The most important thing is that the parts do not arrive at the service provider to be installed. More than seven days later and still calling. I’m required to pay for the tenant’s stay at the hotel.

    Cinch told me that hotel would not pay since I never purchased emergency plans. Never provide this emergency plan. Which one to buy? Excuses after excuses for sending the components to a service partner. It’s not clear who should get this warranty for their home.

    The bad reviews are genuine… I have already called 15 times. Make calls in the middle of the night. They are still trying to count… I’m not sure they’ll ever get parts to a service partner. …. What a prank!

  4. Edgar Martinez
    Jul 1, 2022

    Customer service is terrible

    Customer service is terrible. The “Customer service” team is located in a different country and BARELY can speak English. They stated that they would speedily resolve the process, but this hasn’t been the case. Our home has not had hot water for almost an entire week. Every time we call the number, we’ll wait for 20-60 minutes, being on hold, talking to people we don’t even comprehend, and the same cycle around. It’s like an attempt to exhaust us when we give up, and the repair company won’t be liable for repairs.

  5. Altonette Harris
    Jun 5, 2022

    A complete waste of money

    A complete waste of money for the company. It’s a total scam.

    I’m shocked that they’ve got over one rating.

    I was without AC for a whole month in the 90-degree temperatures.

    I called the company more than eight times during the time and was informed of all sorts of things from their customer service, which never came to any solution.

    They will lie to you to avoid paying for a repair/replacement/credit. They are just trying to collect the deductible up front.

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About Cinch Home Services

When things go wrong and need to be fixed, we are there. With over 40 years of industry expertise, Cinch Home Services is committed to providing simple solutions that make the home repair more simple. Our innovative, cutting-edge tools and seamless service take the anxiety out of making repairs at home.

888 312 3811
[email protected]
4700 Exchange Court suite 300, Boca Raton, FL 33431, United States