12 Reviews on Cinch Home Services
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About Cinch Home Services
When things go wrong and need to be fixed, we are there. With over 40 years of industry expertise, Cinch Home Services is committed to providing simple solutions that make the home repair more simple. Our innovative, cutting-edge tools and seamless service take the anxiety out of making repairs at home.
 888 312 3811 |
 [email protected] |
 https://www.cinchhomeservices.com |
 4700 Exchange Court suite 300, Boca Raton, FL 33431, United States |
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Still no response
I required repairs to my device. The repairman was able to provide the insurance plan. My appliance needs to be fixed. Is. this scam? Should I call an attorney? I spent 44 minutes contacting the business that repaired it. Still no response. I'm still in the process of waiting.
It wasn't easy to schedule
It wasn't easy to schedule an appointment. They also assigned a contractor who did not work on the equipment I had, even though I gave the manufacturer's name and the model and serial numbers. The company they chose was another which also couldn't work with my equipment. If they could not identify a suitable service, I repeatedly inquired about hiring one, and they'd pay me. They refused. I did call a company as I didn't want to be patient. I was about to cancel the Cinch plan. However, they called me and said they'd pay me back for my self-selected contractor. My biggest complaint is that all customer service employees are accented and can be challenging to comprehend. Hire people whose primary spoken language is English.
This is an untruth
We have tried to use it; you people call us when they call us to discuss our warranty for the house. The guy said all we were required to cover was a 75-dollar deductible. This is an untruth. It took five months to get my ice maker for my fridge installed, and it cost me 175 dollars plus the deductible. My AC has gone out, and you claimed that 1500 was all you'd pay as it's older than ten, yes. I have friends employed in business, and they claimed that an air conditioner less than ten years old is a rarity. The majority of his units are more than 20 years old.
False and deceitful
Incorrect information was provided when I did not have the correct information. The additions would be a monthly cost for each additional service. However, that's not the way it worked. I received two other services and was billed to my credit card for the entire year of service for around $120. I was informed that there were no commitments and that I could end the service anytime. ....You've already got my money, and it will be a full refund for an annual purchase, not a monthly one. False and deceitful
I canceled my subscription
Crooks. After I canceled my subscription and they charged me for the cancellation. Sears Home Warranty (owned by Cinch, Boca Raton, FL) acknowledges that a failure by the Sears technician to fix a dishwasher has caused hundreds of dollars of damage to my kitchen. Cinch does not pay for the damages.
Sam was great
The rep from Sam was great and answered many of my questions. I couldn't respond within the 60 days, but I will seek to be signed 100% within the coming months due to their insurance coverage.
Customer service sucks
Customer service sucks. We're sorry to report that. Worst of all. Communication gap. They're all at home in their comfort zone. There have been two months, but I haven't received my final price. I called them twice, and you'll hear the same thing each occasion. It will be revealed, Sir. Conversation via email was conducted too, but they stopped talking. Freedom Mortage should stop doing business with Freedom Mortage. It is a waste of time.
Terrible experience
I bought a home warranty from Sears. They said Cinch was the company that provided the proof. I tried to contact for them to cancel my contract. I was forced to repeat repeatedly that I wanted to end the security—a terrible experience. I wouldn't advise doing business through this firm. I shouldn't have to explain anything or repeat my experience.
This is the most ill-advised investment we have ever made
This is the most ill-advised investment we have ever made. Don't spend your time. There is no way for customers to contact them. Emails can take weeks to reply to, and a phone call can result within an hour or more waiting for a call from someone they've outsourced to another country, who is speaking accented English you are unable to comprehend and doesn't know the English language you're proficient in and has no patience or capability solve problems beyond putting you off or claim that the issue isn't protected and swiftly with the disconnect button to call back on you if you don't take their word for it. It's not surprising that Sears is still in the process of going bankrupt as they transfer their protection and warranty services over to this dubious business.
I'm not certain how one can give five stars
I'm not sure how one can rate five stars. I'll give a negative rating of 1,000 leads. Service calls take hours to answer, and call waits take days. Four days later to find air conditioning issues.
The most important thing is that the parts do not arrive at the service provider to be installed. More than seven days later and still calling. I'm required to pay for the tenant's stay at the hotel.
Cinch told me that hotel would not pay since I never purchased emergency plans. Never provide this emergency plan. Which one to buy? Excuses after excuses for sending the components to a service partner. It's not clear who should get this warranty for their home.
The bad reviews are genuine... I have already called 15 times. Make calls in the middle of the night. They are still trying to count... I'm not sure they'll ever get parts to a service partner. .... What a prank!
Customer service is terrible
Customer service is terrible. The "Customer service" team is located in a different country and BARELY can speak English. They stated that they would speedily resolve the process, but this hasn't been the case. Our home has not had hot water for almost an entire week. Every time we call the number, we'll wait for 20-60 minutes, being on hold, talking to people we don't even comprehend, and the same cycle around. It's like an attempt to exhaust us when we give up, and the repair company won't be liable for repairs.
A complete waste of money
A complete waste of money for the company. It's a total scam.
I'm shocked that they've got over one rating.
I was without AC for a whole month in the 90-degree temperatures.
I called the company more than eight times during the time and was informed of all sorts of things from their customer service, which never came to any solution.
They will lie to you to avoid paying for a repair/replacement/credit. They are just trying to collect the deductible up front.