(3.2)
Q&A
Is Billo App legit?
Billo App has 23 reviews on 99consumer.com, with an average rating of 3.2 out of 5. This indicates that most consumers are satisfied with their business interactions and dealing. Therefore, feel free considering purchases or engagements with the business.
How to reach Billo App customer care?
You can contact Billo App customer care via email at [email protected] or by calling them at 6506996740
Where is Billo App located?
Billo App is located at address 584 Castro St, San Francisco, CA 94114, United States.
Extremely Poor Execution And Retention Practices
Experience as a emblem proprietor utilising billo since 2023 has been much less than suitable. We've pay as you go credit, my mistake, however figured we would generate a gaggle of content material abruptly, no problem. First set of motion pictures have been decent. 2 months later we go lower back to get greater videos made, they purposely hide your prepaid credit code, so at checkout I assumed I'd be capable of find it but to no avail.
For the sake of time and waiting for customer support, we went ahead and 'bought' the video task assuming support would be in a position to assist refund or credit the distinction based on our prepaid credit. No cube, basically robbing us of some other couple hundred greenbacks.
Such a horrific taste in our mouth, we nonetheless have a couple thousand bucks left of pre paid credit score, now we are in 2024 we're going to move returned and dissipate all of our credit score just to get it over with. Funny enough, they have got now programmed to place the prepaid credit quantity at test out, I'm sure because of comparable complaints.
We've already decided to in no way use billo once we're carried out the use of the last credits. There are restricted creators at the platform and they are paid most effective a fraction of what Billo takes domestic. Content creators can be better off making motion pictures off platform than giving the sort of massive cut to Billo. Great idea, extremely negative execution and retention practices.
Do NOT use
Abysmal service. Do NOT use!
After waiting over 2 weeks, they sent me a video...
It had the WRONG creator in the video.
When I pointed out it was the wrong creator, they just said the video had been made, so there was no refund.
Will never use again.
Inefficient and useless
The process of selecting a designer and getting the final video finished is highly complicated. The experience of users, user interface, and customer service are a mess! Email updates can be inefficient and useless.
This project is exceptional
Obtaining a video from us can be EASY regardless of whether you want 20 or only one. It's fast as well as simple. It's not like similar products with credit, MOQs, and subscriptions. Each project typically has no five creators. The team behind this project is exceptional, especially when you select the premium version.
The most excellent support in helping us meet every goal we set.
Billo offers everything you need in one location, and we couldn't be happier! Billo has provided us with fantastic content creators of a range of ages and has been there for us every step of the way to help our team from the beginning to the end. Special thanks to Jomante wh,o is the most excellent support in helping us meet every goal we set.
I enjoy working with Billo!
I enjoy working with Billo! Fantastic team! One thing I can raise concerns about is the client's descriptions of jobs. I read the job description, and when I submit it, the client may reach back and ask to add something else to the video, which isn't easy. Therefore, I'd like the client to provide the full description of their requirements to film and submit simultaneously. Beyond that, I love Billo.
It was extremely slow
Nearby contained space the large letters of NeNearbyI didn't take the time to wait since it was so slow, and it was unclear how long it would take me to receive the content. It was prolonged, mainly to get the text in there. When it was finally given to the person, some words were incorrectly spelled.
Highly recommended
I tried Billo. I used Billo and enjoyed a fantastic experience. I was satisfied with the standard of the videos produced and the outstanding customer service, cost, and user-friendly dashboard. I liked that the platform lets you describe and convey your goals for the video you'd like to make. I'll defuse Billo again to create future videos. I highly recommend it.
I cannot finish five since
Because of the hours of chat, it takes some time to contact an individual when you've got problems. I faced a login issue that required me to search online, which resulted in a response. They then solved the issuproblemckly. I cannot finish five since I'm waiting to see the remainder of the procedure.
Very disappointed
I ordered two videos through them. The video was delivered on the 23rd of April, and they claim it could take up to 5 days for the creator to provide the video. Still no footage after nearly ten days. The product needs assembly, but I stated in the description of the product as compensation. They provided me with 15% off my next purchase. ....very disappointed both by the company and by the creator.
The company misrepresented itself in terms of their process
The company misrepresented itself in terms of its process and the quality of service. I was told during the demonstration that they have numerous creators. They also assigned an account manager for us when we bought the package for $2,500. What do you think... We purchased this package... however, we didn't get anyone. We bought on Tuesday afternoon and didn't receive a response until 8pm8 pm Friday. If you're a business that is trying to develop an effective video advertising/marketing strategy... look at alternatives. The communication level is unimaginable. They claimed that one manager was sick. This could tell much about their leadership style. I saw one usable video; however, it is not like the "samples" they present. Have fun!
Excellent company
So, at first, using the app was somewhat overwhelming, but over time I was capable of figuring it out and what gave me five stars for them was the creator I used to create my video. I think his name is David Or Daniel. C. Oh, I've forgotten his name. David, I believe! His enthusiasm and energy ensured that our video performed well in the ads we were trying... which is why we were thrilled! Recommend David and Billo. (I hope I've got the right name!) Excellent company. We will be using them again!
The result was an extremely uneven quality of light
The creator was somewhat rushed in recording the sequences. The result was a highly uneven quality of light. In addition, numerous inconsistencies in the subtitles ended up rendering some sentences incomprehensible. I know that Billo's services depend heavily on automation, making it attractive. However, these false documents shouldn't be handed out to the customer.
I've been impressed with this platform thus far
I've been impressed with this platform thus far. I like how, when you upload the video for your pitch, you will receive quick and professional feedback when it doesn't match the requirements. Additionally, I am impressed by how quickly I got my questions answered by the team at billo. This a great app with unique opportunities to apply! I am about to begin my UGC creator journey, and this appears to be the perfect starting point.
I am LOVING Billo
I love Billo. My main concern is that once the other person is selected to be a candidate, the job is still listed in my "applied for list. If the job is not available anymore, I'd like it to "go away so that I can check the job I've submitted for and is still available.
The majority of ads so are so far have been great!
The majority of ads so are so far have been great! The remaining half of the ads have needed adjustments. The timeframes for a turnaround have been slower than usual. In some cases, they've been as high as double, with no communication or a reason. The time it takes to make edits is prolonged, too (we still haven't received the first edits since just a week back).
A bad negative experience
A bad negative experience. My video was received after nine days. It was poor quality. The creator didn't engage. Also, customer support was among the worst ever received. It took five days to respond to me, then apologize, and then take a couple of days to reply to me.
I have not yet received anything awful
Alyssa Lopez took way too long to create and send me my video. I gave her one and a half weeks to either say anything or even send the video, but there was nothing. I had to send her two times to inquire what was happening, and she responded two days later, saying that she was away on vacation and it was scheduled for either tonight or tomorrow. Naturally, those statements are not valid, with no updates whatsoever. It's been a month, and I have not yet received anything awful. Alyssa Lopez should not be allowed to create.
The team is excellent
I developed my video pitch last night and was approved within under 24 hours. Today, I have an item in the pipeline to be reviewed!
The team is excellent. They reached out to me to inform me how thrilled they are to help me begin my journey and remind me never to hesitate in case I have questions.
The videos were excellent
My Billo task was more complicated than everyday tasks. However, the creators were utterly willing to take on the challenge. Billo's Billo team was patient and worked closely with my team and the creators to ensure that all the videos were excellent.
The result was an extremely uneven quality of light
The creator was not as quick when recording the sequences. The result was a highly uneven quality of light. In addition, the subtitles had numerous inconsistencies, making specific sentences unintelligible. I'm aware that Billo's services depend heavily on automation, which makes it so attractive. However, these false documents shouldn't ever be shown to the customer.
Very impressed
After the revisions, the 30-second product intro video was perfect.
I was very impressed with the customer service, especially throughout the entire process.
We are so grateful for your service!
Billo is super easy to use and provides excellent content. This company has been a massive relief, as I have struggled with influencer content.
Thank you so much for your service! It is affordable and offers a wide range of tips for video. Two weeks after my first order, my second was already on its way!