19 Reviews on Big Lou’s Bouncies
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About Big Lou’s Bouncies
Bounce House provider since 2006. A family oriented Inflatable company, that provides high quality products with top notch service, while establishing long lasting relationships with our clients. We strive to meet and exceed our clients expectations of service, quality and selection.
 813-404-6744 |
 [email protected] |
 https://www.biglousbouncies.com |
 1006 W Brandon Blvd, Brandon, FL 33511, USA |
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Poor management and poor customer service
In response to your comment, I would like to clarify that your answer is untrue. I have messages, emails, and credit card statements all telling a different story. It's a shame that you, as a business, can't be held responsible for your behavior or errors. It could have been a disaster for the birthday celebration of my son. I'd recommend the Xtreme Jumpers, Slides, and Bounce a Lot Inflatables. Both are reputable with excellent customer service....especially when you are in a bind due to a mismanaged company. Do NOT rent from this company!! I booked a slide to celebrate my son's birthday party on August 1. The fall was reserved online, and the address was provided. The event was additionally charged a 60 delivery cost to get it delivered there, which was acceptable. On November 8 (4 days before the date), I received the message that they were required to reschedule the event because they couldn't deliver my items to my home despite knowing the location and billed me an additional cost. I was scrambling to locate a different water slide. However, all businesses were booked because it was last minute. It would have been better to call sooner (Instead of waiting for ten days) to notify me they couldn't make it (or the booking on their website should not have allowed me to book). Poor management and poor customer service.
Great customer service
The night before delivery. 4/29 I Rented the bounce house and water slide combination. I noticed their hose had an opening; the next day, it was replaced. The equipment was in good condition, and the gate was closed when they arrived to collect it and the Secumy gate. Thank you for your service. Great customer service. I have already ordered a new slide for the weekend ahead.
I would recommend
Bounce home. Our son's birthday occurred the weekend before, and we opted to lease a bounce home. Believing that Big Lou's might not offer any Bounce houses to rent, We were delighted that the place we chose was available on the day. The Bounce team arrived late on Friday night to put it up and quickly removed it early on Saturday without a hitch. Our house was cleaned and in exemplary operating in good working order. We plan to rent them out. I would recommend them to anyone seeking to lease Bounce houses.
I would highly recommend them
I booked the five-and-1 Twin super slide(I believe it's known) to celebrate my daughter's birthday. I was delighted with the whole experience. Excellent service, excellent communication by phone and email, easy instructions, reasonable cost, and a highly professional customer am sorry I didn't remember the two men there to set up. However, they were accommodating and showed a lot of kindness. I would highly recommend them and will rent from them shortly. Thank you for your service. Big Lou's
Professional and cooperative. Excellent personalities.
I I would rate five stars to this review. I have utilized Big Lou's Bouncies and have not been dissatisfied. However, I am aware that there's always the possibility for improvement. I highly recommend Big Lou's Bouncies. The people who set the slide for us last week were fantastic. Professional and cooperative. Excellent personalities.
Would highly suggest their service
Big Lou's Bouncies offered bounce house tables and chairs and the marquee for a birthday party. The staff was courteous and showed up promptly. The reason I didn't leave a 5-star review was that the chairs and the tent were dirty and not in the best condition. Since the delivery took place the day before, I had cleaned up the chairs before using them. It was cleaned. They're also priced cheaply, and I would think of having a business relationship with them in the future. I have done so and would highly suggest their service.
Excellent service
I've used Big Lou's Bouncies for quite a several years and always received excellent service. But, I've hired tables and chairs for the last two years, and they've been filthy old tables with tablecloths made of plastic taped around the bottom. Also, the chairs were dirty and old-fashioned. I was required to clean each chair and purchase tablecloths to clean up the mess. They have been fantastic, and the customer service is always excellent! They are punctual and professional. I only hope they can upgrade the tables and chairs or take better care of cleaning them.
Big Lou's Bouncies offered excellent service
Big Lou's Bouncies offered excellent service and were extremely prompt in following up, even though I had given them a late notification to request the use of a bounce house at my son's birthday celebration. The employees were friendly with pleasant faces. The only problem I experienced was a lot of dirt in the bouncer's house before us using it. I contacted the rep immediately, and they apologized and assured me that I would not be charged for or assist in resolving the issue. However, my kids loved the experience!
The entire staff that took care of my purchase
I ordered a slide 5n1 to celebrate my son's birthday. The entire staff that took care of my purchase, from me to the delivery crew who brought the slide, were professional and accommodating. I highly endorse Big Lou's at any kid's event and recommend the 5n1 if you're expecting children of different ages. The older children enjoyed the slide while the younger ones had fun bouncing.
I'd recommend these and would return to them
The team was punctual in setting up the bounce house for my daughter's birthday party. They were very friendly and accommodating. The prices were reasonable. My only regret was that I purchased the Frozen bounce house, and it was a generic model with a velcro label on the top. I expected something similar to the princess bounce house. But I'd recommend these and would return to them.
We would recommend them to others
We employed Big Lou's Bouncies to celebrate my son's 9th Birthday Party and rented the 20-foot Dolphin Water Slide. The people who took our order delivered and collected the slide were pleasant and accommodating. They also were professional. We would recommend them to others and have already recommended them to acquaintances.
Delivery was punctual
I ordered chairs and tables for a dinner party inside our house... Delivery was punctual. The chairs were dirty, and we had to wash our home due to dirt dripping off the chairs' legs.
I'm giving them two stars
I'm giving them two stars because I received my 90 chairs on the requested date. I tried to reach them about the most crucial occasion (free event for community members, giving toys for children at no cost) available for rental from three to five Bouncies homes. Still, they didn't answer or respond to me after I left a voicemail, which is why I chose another company (new business in the region) The best thing I could have done. This is a start that's not the same as the previous 1st time it happened because the day it rained so heavily that the event was delayed by 30 minutes, so when they showed up to pick them up, we explained that the employees did not want to hear. The owner also called me and told me they needed to get the 90 chairs.
He doesn't want to hear that either, and they pick the chairs right in front of us, giving toys to the children; thank you, Lou; at the very least, you need to provide us with an additional fee to leave the event or wait for it, and we'll accept this. Still, you don't fuss about the issue or ask for clarification. Don't even try to repair it or contact us as this is the last time our non-profit Organization will rent from your company (by the way, we're frequent customers). It's not that I'm saying they're not all bad, but this was our experience as well as the previous one.
The delivery personnel was helpful
He expects his customers to stay in their homes for between 8 and 10 hours, waiting until the bouncer arrives. Developing an accurate time frame is necessary to ensure more efficient customer service. The delivery personnel was helpful and prompt after they arrived. It's not fair to demand an overnight fee even though the staff could not pick up the bouncy until the following day.
This burdens the client and does not provide an enjoyable customer experience
The bounce house I rented worked as described, and my kids enjoyed themselves immensely at the recent birthday celebration. I was disappointed that the business could not accept any payment method other than cash. Small businesses shouldn't require customers to pay for their services in money, especially when rental rates are higher than $100. This burdens the client and does not provide an enjoyable customer experience.
No one returned the call, and neither one was sent out
My church recently utilized the Big Lou Bouncies, and we've had mixed opinions... The cost was fair, and the product arrived exactly as promised and in time for delivery. However, we had to rent an engine that failed us after 2 hours of the delivery, and we were required to fix it by ourselves, and it was not operational for one time of about an... It was a bit of a hassle to fix it. Tried calling to inquire about the issue but could not reach a solution with the phone they promised a follow-up call and of sending someone in to look into the issue; however, no one returned the call, and neither one was sent out.
A member of our staff who was experienced with generators walked in and could think the issue. The day ran exactly as it was planned. However, the ceremony ended at 3 pm. I notified the transport people of this, and they said due to the demands during the day, be picked up by 5 pm. We agreed. However, they arrived at 6 pm—another disappointment. I was required to pay our employees for the late pick-up.
I would recommend them to anyone
The sister of Christina Vale and I have hired bounce houses from the company around four times, and we couldn't be more pleased with the excellent service we received. It was straightforward.
The delivery was unique, and they arrived on time. They set up everything before the party and alleviated any worries we had. We have a slight slope in our backyard, and the guys were willing to address our concerns and ensure that we'd have no issues.
While most would have been annoyed by our questions, they went to the mark to explain, which was a success. They called us ahead when they planned to pick us up and explained the process quickly and in a few minutes.
I will continue doing transactions in the future with Big Lou's and would highly recommend them to anyone who would profit from their services.
Big Lou’s Bouncies are always fantastic!
I've been using Big Lou's Bouncies for a few years and have always received excellent service. But, I've rented tables and chairs in the last two years, and they've been old and dirty tables with tablecloths made of plastic taped around the bottom.
Also, the chairs were filthy and old-fashioned. I was required to clean each chair and purchase tablecloths to protect the mess.
Big Lou’s Bouncies are always fantastic, and the customer service is always excellent! They show up on time and are incredibly professional. I would like them to refresh the chairs and tables or perform a better job cleaning them.
I would have awarded it five stars if the kids had the chance to play with it.
Bounce the house was tidy and lovely. I would have awarded it five stars if the kids had the chance to play with it. However, we didn't use it often because of the heat and rain, which was a disappointment. They appear to have the best costs than other available companies, so I would likely choose this one for the next time...