6 Reviews on AXS UK
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About AXS UK
The lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents, and other events. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
 [email protected] |
 https://www.axs.com |
 United Kingdom |
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We could have gotten around this issue
It was accessible to reserve, but we couldn’t reserve exact seats, which was a bit difficult because we were ten people and the most reservation you can make is six people. We could have gotten around this issue, but the problem was that it was difficult to find seats that were close to one another.
the customer service center was beneficial
I could not receive tickets because of an error in entering the correct email addresses. Additionally, due to a deteriorating health condition, my spouse could not attend. Aniko at the customer service center was beneficial and helped sort out an immediate refund.
Terrible experience
Terrible experience. I purchased tickets but had to use the AXS application for downloading tickets. The app isn’t working and won’t let you sign in. It keeps popping up with errors. There is no way to reach AXS. They are not able to help me through Live Chat. I wasted a lot of money and time, and now I must fight to recover my money. I would not recommend the company entirely at all costs.
the most pleasant experience
I tried the process initially, and if I weren’t an untrustworthy person I could have believed that the purchase was legitimate.
At the time of writing this, it seems to not be the case and I needed to repeat the process (which I’ve received confirmation from PayPal) So hopefully it’s the right thing I’m seeking, however it causes me to be a bit worried, it isn’t the most pleasant experience. Cheers.
It was a complete waste of time
I bought tickets in February to see maze perform in Greenwich at the Innovision festival. I believe the event was scheduled to be held in 2020, but it was moved back due to the covid. It was discovered about one month ago that maze had not gotten permission to move the date, and they are looking to show a concert in America on the same date. I tried calling AXS, but they do not have a contact number, so I emailed them but never heard back. It was a complete waste of time.
If you try their live chat service, where you’re told you’re 100th in line, you are cut off after that. The company is still advertising and selling tickets for mazes scamming people. I decided to create an account on Twitter to chat with them. I was told because I had booked before I found out that the dates were not announced, I wasn’t eligible for a refund. I contacted them back and said the issue was irrelevant since I had booked tickets to see maze that wouldn’t show and was dismissed.
Excellent service and prompt delivery
I was supposed to see Bryan Adams at the O2 last week.
However, the concert was canceled at the final minute.
I called AXS via email to get refunds as I could not be there for the new date.
Saxena at AXS was extremely accommodating and helped arrange for a complete reimbursement to be made, which was in my account in just two days.
It’s a shame that the concert was delayed however, I would like to thank Saxena along with AXS for their prompt assistance to arranging the refund.